(old OR thread, closed and moved)

[Zoella]

Assembled, now the fun begins!

Looks good!  Maybe I'll get mine soon

Looks good. Hopefully you will get yours soon.

Looks good. Hopefully I get mine even sooner.

[fluffypony]

Assembled, now the fun begins!

Looks good!  Maybe I'll get mine soon

Looks good. Hopefully you will get yours soon.

Looks good. Hopefully I get mine even sooner.

Looks good. Hopefully you will ALL get yours soon!

[kimpeck]

Fluffypony,

Can you ask them to pass through the updated details they promised.

Quote from: kimpeck on February 05, 2014, 12:08:47 PM

  
  

Quote

Re: [ANN] OpenRigs.com - Aluminium Frames for Mining Rigs
February 04, 2014, 01:49:23 PM
 #489
Quote from: kimpeck on February 04, 2014, 01:43:22 PM
fluffypony


Can you check order 1185.   I really dont want to buy a temporary case
while awaiting for delivery but the delay is begining to cause a few problems.

regards

Sure - I've passed this on to the support team, and someone will get back to you within the next few hours:)


Your support team don't seem to be listening,

Sorry about that, I'll go light a fire under them now!

[wobbzz]

The boat captain took a wrong turn towards Somalia. Still no word from him or USPS.

[botcoinExpress]

The boat captain took a wrong turn towards Somalia. Still no word from him or USPS.

the pirates attacked!

[BotwinBG]

Order ID: #1068 - fluffy , can you check what is going on with my order?
14/01/2014   Shipped, pending customs check - Shipping Method: Aramex Express Courier

Why does it take this long? Do you have an ETA?

[KWH]

Order ID: #1068 - fluffy , can you check what is going on with my order?
14/01/2014   Shipped, pending customs check - Shipping Method: Aramex Express Courier

Why does it take this long? Do you have an ETA?

Read the thread.

[Damnsammit]

KWH, you got all your hardware in yours? I wanna see how sexy they look with 8 GPUs in there

[KWH]

KWH, you got all your hardware in yours? I wanna see how sexy they look with 8 GPUs in there

I have 5 - 7950's in there but will add another MB (Classified 4 way), 2 more PSU's and 5 - 7970's. Once that's done and all cleaned up, I'll post some Hardware Porn.  

How's yours coming?

Edit: I'm also moving to 220volt.

[kimpeck]

Another week, no update, no delivery.

[fluffypony]

Another week, no update, no delivery.

Just checked up on it - surface mail is REALLY slow, and it looks like this parcel is waiting for a vessel to the UK.

[Damnsammit]

KWH, you got all your hardware in yours? I wanna see how sexy they look with 8 GPUs in there

I have 5 - 7950's in there but will add another MB (Classified 4 way), 2 more PSU's and 5 - 7970's. Once that's done and all cleaned up, I'll post some Hardware Porn.  

How's yours coming?

Edit: I'm also moving to 220volt.

Out of respect for Fluffy I will not be discussing my cases in this thread anymore or posting pictures.

I will be making an announcement for my site when it goes live in the next weeks.  Waiting on some cables from China so I can offer everything at launch time.

[Zoella]

My stamp books!

fluffy, I think you sent me someone else's order. I have not opened the second box yet, but it is pretty much falling apart on one end.

[kimpeck]

Just checked up on it - surface mail is REALLY slow, and it looks like this parcel is waiting for a vessel to the UK.

So we have no possible shipment date, eta or forecast ?  I'm sorry but I find that hard to believe.

[wobbzz]

35 days since "bag out". No update from USPS. fluffy, can you get any more fidelity on my shipment?

In an email that Riccardo sent out on December 15th (yes, two months ago) he said that "...all of our frames have shipping insurance, so you can be confident that we are able to claim and ship you a new one if it has well and truly disappeared:)"

So at what point will you, Openrigs, consider a shipment to have "disappeared"? We're clearly well beyond the original 21 day quote in this thread for bag out -> boat travel to the U.S.

[wobbzz]

My stamp books!

fluffy, I think you sent me someone else's order. I have not opened the second box yet, but it is pretty much falling apart on one end.

That's just outstanding. I don't order stuff from international locations very often, but I must say I feel like plastering multiple stamp books to a box seems a little unorthodox and is something I have never seen. When I order from china they just use labels.

Also, I'm a little concerned that you received an extra package. That means some other patient customer is getting @$#!ed.

[Zoella]

That's just outstanding. I don't order stuff from international locations very often, but I must say I feel like plastering multiple stamp books to a box seems a little unorthodox and is something I have never seen. When I order from china they just use labels.

Also, I'm a little concerned that you received an extra package. That means some other patient customer is getting @$#!ed.

Will be mailing it off to the other patient customer tomorrow. Sucks to wait a few extra days, but best I can do.

[KWH]

Just checked up on it - surface mail is REALLY slow, and it looks like this parcel is waiting for a vessel to the UK.

So we have no possible shipment date, eta or forecast ?  I'm sorry but I find that hard to believe.

What's hard to believe about it? USPS tracking is usually only available after the item is delivered. 

[wobbzz]

Yes and I paid for what was classified as Air Mail Insured when I purchased the item. I understand its not your fault that Surface mail takes so long but I in no way shape or form KNEW that I was going to be getting surface mail. I honestly didn't even pay that close of attention but when I did do the order I know it said Air Mail Insured and so does my receipt. I had assumed that mine was coming via AIR some way shape or form. If I would of known that I would be sitting around in February talking about how I never received my order and still haven't seen a tracking update I would of PAID for the upgraded shipping that wasn't even available at the time. That is all that frustrates me is that if I was aware I was getting surface mail I would of paid for the more expensive one. I was aware that I would be receiving Air Mail Insured which I didn't receive.

Josh

Sure - and I can understand your frustration. However, when you purchased there were only two options: Surface Mail (which I understand was mistakenly labelled by the system as Air Mail on the front-end) and EMS. We didn't have a third or fourth option. We added Air Mail as a separate option on December 15th, and added Aramex once we confirmed pricing on the 23rd of December. So whilst I sympathise with you and I wish there was something I could do to make you receive it faster, on a list of two shipping options you did choose the cheaper and slower one, the incorrect label notwithstanding.

I know fluffy is getting his balls busted a lot here but I have to call bullshit when I see it.

Here's my thought process. When air mail was added as an additional shipment method on December 15th the employee updating the system must have realized that there were some wires crossed between web front end and database. At that point in time customers should have *at least* been notified and given the option to make shipping adjustments.

My order didn't ship for another 3 weeks after said shipping options were "added". Had I been notified I would have purchased the faster shipping option. I was never notified of the discrepancy. I'm going to guess that no one was.

[Damnsammit]

I just sold my house. Hoping I receive my order before I move out next month.

Lol

Ordered on 11/29/2013