BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker

[grinandbearit]

Thank you Nick.  The WPN shared tournament integration has caused about 90% of the problems and takes up about 90% of our company wide customer support.  We discussed the idea of disallowing shred tournaments with the WPN, however all parties including some customers we discussed the idea with were adamantly against it despite the issues.  We will make sure your situation is taken care of via email and I am being informed that customer support has emailed you.  

We are working very hard with the WPN to fix these issues and will certainly keep you posted.  We have not ruled out disallowing shared access until these issues are solved because these problems cause us more issues and bad comments when the fix is out of our control and in the WPN hands.  We really appreciate you playing with us.  

hrhr nick(name) is SITOUT my name is not nick

today i got a kind reply from paul and a generous refound for the disconnects.

[1714815887]

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[1714815887]

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[Betcoin.AG]

Thank you Nick.  The WPN shared tournament integration has caused about 90% of the problems and takes up about 90% of our company wide customer support.  We discussed the idea of disallowing shred tournaments with the WPN, however all parties including some customers we discussed the idea with were adamantly against it despite the issues.  We will make sure your situation is taken care of via email and I am being informed that customer support has emailed you.  

We are working very hard with the WPN to fix these issues and will certainly keep you posted.  We have not ruled out disallowing shared access until these issues are solved because these problems cause us more issues and bad comments when the fix is out of our control and in the WPN hands.  We really appreciate you playing with us.  

hrhr nick(name) is SITOUT my name is not nick

today i got a kind reply from paul and a generous refound for the disconnects.

Name changed.

We really do thank you and appreciate you playing with us.  We are sorting through some of these WPN issues but keep in mind these are a few trees that need care and there is a big forest that you all players will be able to enjoy and make exceptional btc from.  We will not rest until everything is right.  Thank you again. 

[micax1]

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

[Betcoin.AG]

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

Are these WPN shared tourneys?  Is anyone else experienced this?  We will check this. 

[micax1]

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

Are these WPN shared tourneys?  Is anyone else experienced this?  We will check this. 

1mln super 3 seats GTD freeroll today at 1:30 PM EST

[nioc]

The deposit bonus used to clear in 20 chip increments.  Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

[notserp]

The deposit bonus used to clear in 20 chip increments.  Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

it never did release by 20 chips, and  they could never tell me how i got my bonus when i asked them so i had to watch and im pretty sure it release by 2 chips and sometimes it takes awhile to hit the cashier

[micax1]

Are refunds for shared tournaments working now???

I don`t want to monitor my balance every 10-50cent transaction to find it out.

[nioc]

The deposit bonus used to clear in 20 chip increments.  Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

it never did release by 20 chips, and  they could never tell me how i got my bonus when i asked them so i had to watch and im pretty sure it release by 2 chips and sometimes it takes awhile to hit the cashier

Thanks.  Don't know where I got the extra zero from.

[notserp]

The deposit bonus used to clear in 20 chip increments.  Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

it never did release by 20 chips, and  they could never tell me how i got my bonus when i asked them so i had to watch and im pretty sure it release by 2 chips and sometimes it takes awhile to hit the cashier

Thanks.  Don't know where I got the extra zero from.

you got 20 because it says it supposed be released by 20 chips but it never did

[Betcoin.AG]

We are expected 2 hours of down time tomorrow morning 2-4am approximately EST.  This down time will be due to an upgrade to the conversion rate which will now be converting payments from dollars to btc in real time.  Please let us know if you have any questions about this. 

[Speedy350]

We are expected 2 hours of down time tomorrow morning 2-4am approximately EST.  This down time will be due to an upgrade to the conversion rate which will now be converting payments from dollars to btc in real time.  Please let us know if you have any questions about this. 

That's great, Will you show balance in USD and BTC or only in BTC? Would be pretty cool if you would show both btc and usd so you could actually track BTC rate too, like on exchange site

[Betcoin.AG]

We are expected 2 hours of down time tomorrow morning 2-4am approximately EST.  This down time will be due to an upgrade to the conversion rate which will now be converting payments from dollars to btc in real time.  Please let us know if you have any questions about this. 

That's great, Will you show balance in USD and BTC or only in BTC? Would be pretty cool if you would show both btc and usd so you could actually track BTC rate too, like on exchange site

Yes, this should be a big improvement and was supposed to be the original method the exchange was done.  It will show btc on the website but show the updated rate every time you buyin to a tournament.  We will add this to the list of considerations.  We appreciate your valuable feedback. 

[vps_player]

I just wanted to post here something positive.  I have been playing on betcoin poker for about a week now and have not had any issues at all, except for maybe once I forgot to unregister from a tourney that I knew might cancel, so I think I lost my buyin on that.   But I was already aware of that issue and I'm sure it will be fixed some day soon, everything else has worked perfectly for me.

[Betcoin.AG]

I just wanted to post here something positive.  I have been playing on betcoin poker for about a week now and have not had any issues at all, except for maybe once I forgot to unregister from a tourney that I knew might cancel, so I think I lost my buyin on that.   But I was already aware of that issue and I'm sure it will be fixed some day soon, everything else has worked perfectly for me.

Thank you and please email support regarding this issue.  There have been some unforeseen complications since the WPN merger.  Though peak play has more than tripled, we are working very hard through these issues and we are dedicated to creating the best possible environment for you.  We appreciate you playing with us. 

[Betcoin.AG]

Congratulations to Sit & Crush Winners jedimined & KRKMiner

BetcoinPoker.com players earn btc through the WPN Sit & Crush Promo

https://www.betcoin.ag/congratulations-sit-crush-winners-jedimined-krkminer

You can earn extra btc simply playing your favorite sng's in the Betcoin WTN Sit N Crush promotion.

Congratulations to jedimined for finishing in 34th position in the sit n crush competition. We have added 143 chips ($73.17) to your account.

Congratulations to KRKMiner for finishing in 60th position in the sit n crush competition. We have added 34 chips ($17.19) to your account.

We provide you more ways to win btc everyday!

[beber456]

I gonna register on this poker place soon ^^ see you at table all ^^

[Betcoin.AG]

I gonna register on this poker place soon ^^ see you at table all ^^

We look forward to having you.

[Betcoin.AG]

BetcoinPoker.com Conversion Rate & Web Server Upgrade

WPN tournament updates are now at current market rate & server upgrade will cause 2 hour downtime

https://www.betcoin.ag/betcoinpokercom-conversion-rate-web-server-upgrade

Two quick updates from BetcoinPoker.com staff.

1.  The conversion between btc and WPN tournament buyins is now done in real time and will adjust with the current market value.  This was supposed to be the original setup however it was hard coded in at a specific price.  Now, the precise value of your btc in and out of a tournament for dollars will be exact at the market rate. 

2.  We have noticed the disconnects and some canceled tourneys and tomorrow we are undergoing a massive server upgrade which will cause 2-3 hours of poker downtime from 5-8:00am EST.  This is a necessary step to ensure there are no issues moving forward. 

We will continue to work very hard to bring you an exceptional overall gaming destination.  As always, we appreciate any feedback, questions and suggestions you may have.   Thank you for playing with us and we promise many more future improvements to come. 

[hopenotlate]

While you are doing this massive upgrade is there any chance you may get the occasion to move the 250gtd thank you freeroll to Sundays instead of Saturday as some of us already asked in this thread?