Even the ones you answer make me suspicious because of your wording.
I have not been paid but that would be nice... I tried to join their signature campaign to get paid...
if you are referring to the Betcoin.ag forum they are running a business and in my mind would be expected to delete posts otherwise it would be a spam fest.
Regarding that post, it doesn't come up but a list of players online does and the player that wrote this is logged in which is interesting. I guess he isn't done.
Betcoin doesn't delete spam unless it's highly offensive (N word over and over, genitalia pictures, etc.)
done with bitcoin yet again.
by hec4mu on November 22nd, 2015
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PROBLEMS AFTER PROBLEMS. no response to support tickets, delayed response, or retarded customer service agents aka betcoin william/brent.
After many issues with the poker side of things (server disconnects (on many days/occassions) and having to waste my own time contacting support and having to describe what happened and dealing with the smartest customer service agents in the bussiness) I gave the sportsbook a go. But before I get to that, whenever a server problem happens on any other poker site, the site will automatically refund players, here you have to go through the hassle of wasting your time and trying to get a response from support. If you ever do get a response it's usually like talking to a brick wall (william/brent). First thing Brent said was that that the server was never affected when clearly people were being blinded out and everyone in "player chat" was complaining about the tables and dice.
Now onto the sportsbook. I made a bet of 142.2 chips early morning couple days ago, the chips were deducted from account but the slip was never posted under "uncleared bets". Looked under wallet "transactions" and cleary was there as "pending." Explained this in player chat and someone else had said that they had experienced the same thing the previous night and when asked if it was solved he said he was waiting for support. Now at this moment I head to the support section and when I tried to click on the "24/7 live chat", it was unclickable and down. False advertising unless there happen to be more than 24 hours in a day and more than 7 days in a week. Couple hours later I saw betcoin maria on the bottom of the page and flagged for her in chat. She asked for my support ticket number and said she would pass it on. Minutes later betcoin william appears and responds to my ticket.
Now I'm just going to copy and paste the rest of my support ticket. I actually have live games to watch right now as I'm writing this. And yes I blew up on William but i just lost my patience.
I just made a sports bet for ~164 chips live bet and it disappeared. my coins are no longer there and the bet is not in the "uncleared section" please look into this for me! WTH Happened. LIve bet just kept loading loading loading.
15 COMMENTS
hec4mu: update1 day 3 hours ago
TID Time Details Status Actions
6769152 11/21/2015 10:27am
(10 min 15 sec ago) 142.20 debit (Sportsbook)
ExtID: 146670
Bet_Type:_Winner_Map_2_Match:_Malaysia_Cup_Pick:_OG pending
it was 142.2*
found this in transactions but it still does not show in uncleared bets.
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Betcoin William: I saw in chat this was20 hours 24 min ago
I saw in chat this was handled for you? Correct?
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hec4mu: no william it wasnt20 hours 22 min ago
no william it wasnt
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hec4mu: 6769152 11/21/2015 10:27am 20 hours 18 min ago
6769152 11/21/2015 10:27am
(7 hours 9 min ago) 142.20 debit (Sportsbook)
ExtID: 146670
Bet_Type:_Winner_Map_2_Match:_Malaysia_Cup_Pick:_OG pending
The chips were deducted from my account and bet was never in my uncleared bets while it was live. But the chips were deducted so I check wallet under transaction and that's what I got.
This is an update of the original but same thing
6769152 11/21/2015 10:27am
(7 hours 9 min ago) 142.20 debit (Sportsbook)
ExtID: 146670
Bet_Type:_Winner_Map_2_Match:_Malaysia_Cup_Pick:_OG pending
Also note that when I described my problem in chat someone else had said they had the same problem last night.
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Betcoin William: Here is your pending wager: 20 hours 10 min ago
Here is your pending wager:
http://www.betcoinsports.com/ShareTicket/?ticketid=116743Also:
http://www.betcoinsports.com/ShareTicket/?ticketid=116714You are not seeing it in your backend?
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hec4mu: please william. 20 hours 6 min ago
did you even check the amount or the time that it was made. please dont mess with this problem you are only making me even angrier for having to waste my time yet again for a mistake on betcoins end. please let someone that actually is competent enough to check the original date,time, amount, and bet made. Not just throwing out my last two recent bets I made.
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hec4mu: ATTN EXPERT SUPERVISOR20 hours 5 min ago
NEED SOMEONE THAT ACTUALLY KNOWS WHAT THEY ARE DOING TO LOOK OVER THIS PROBLEM.
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hec4mu: WHOEVER DECIDES TO LOOK AT THIS NEXT 20 hours 3 min ago
AT LEAST LOOK IN MY WALLET TRANSACTION AND LOOK UP WHAT I POSTED
TID Time Details Status Actions
6769152 11/21/2015 10:27am
(10 min 15 sec ago) 142.20 debit (Sportsbook)
ExtID: 146670
Bet_Type:_Winner_Map_2_Match:_Malaysia_Cup_Pick:_OG pending
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hec4mu: BET IS SITTING THERE IN MY 20 hours 24 sec ago
BET IS SITTING THERE IN MY "TRANSACTIONS" UNDER MY "WALLET" AS A PENDING BET THAT WAS NEVER PAID FOR. JUST LOOK IT UP PLEASE. YOU WILL UNDERSTAND WHAT I MEAN.
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Betcoin William: Please check this transaction19 hours 22 min ago
Please check this transaction again and was a declined wager:
http://www.betcoinsports.com/ShareTicket/?ticketid=116174Please confirm the accuracy.
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hec4mu: NO WILLIAM19 hours 17 min ago
TID Time Details Status Actions
6769152 11/21/2015 10:27am
(10 min 15 sec ago) 142.20 debit (Sportsbook)
ExtID: 146670
Bet_Type:_Winner_Map_2_Match:_Malaysia_Cup_Pick:_OG pending
LOOK AT THE TICKET NUMBER. IT'S NOT EVEN THE SAME TICKET NUMBER. WHAT DID I SAY WILLIAM. ALL YOU'RE DOING IS MAKING THIS SITUATION A LOT WORSE. NOT ONLY ARE YOU MAKING ME GO OUT OF MY WAY AND MAKING ME REPEAT MYSELF TO SOMETHING AS COMMON SENSE AS CHECK THE SAME TICKET NUMBER AND BET MADE.
NOW YOU JUST MANUALLY CHANGED IT FROM PENDING AND RETURNED MY 142.2 IN MY ACCOUNT. THAT IS NOT CORRECT. I WON MY BET. YOU NEED TO HONOR MY ORIGINAL BET. DONT TAMPER WITH THE ORGINAL BET. LIKE I SAID YOU JUST MANUALLY CHANGED ITRIGHT NOW.
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Betcoin William: There are two ticket numbers19 hours 11 min ago
There are two ticket numbers to every wager ExtID and the betslip #. This wager was declined because the odds had changed which you can see very clearly in the ticket.
http://www.betcoinsports.com/ShareTicket/?ticketid=116174The system should have refunded you immediately but it did not and we are looking into why. With that being stated, we have provided the win amount to you. Had this refunded you immediately which it should of then it would have been clearer.
We are here anytime and are making sure this does not happen again because this wager was never accepted by the system.
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hec4mu: BETCOIN WILLIAM LOOK AT THE ORIGINAL TRANSACTION AND THE ONE YOU18 hours 56 min ago
POSTED. THEY ARE DIFFERENT TIMES. ENOUGH SAID. THE ONE YOU POSTED WAS ONE THAT WAS DECLINED EARLIER VIA THE TIME. YOU CHANGED MY TRANSACTION HISTORY
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Betcoin William: hec4mu, we would not change15 hours 48 min ago
hec4mu, we would not change your history and in fact that is impossible for any staff member or manager to do. You are being confused by the timezones. There is your timezone and the timezone on the ticket and website. The timezone on the ticket will not match your timezone unless you are in the UTC. This is confusing you clearly.
Clearly time after time Betcoin william did not check and cross reference tickets to make sure they were the right one. Even in his last statement....
BUT NOW TODAY, THIS MORNING, I HAVE ANOTHER PROBLEM. SAME THINGGGGGGGGGGGGGGGGGGGGGGGG
THIS TIME I SCREEN SHOT MY TRANSACTION HISTORY SO BETCOIN CANNOT BS AND FUCK WITH MY TRANSACTION LOG AND TRY TO MAKE IT INTO SOMETHING ELSE. BTW IF YOU HAVENT READ THE WHOLE THING I POSTED WILLIAM JUST REFUNDED MY ORIGINAL TICKET INSTEAD OF HONORING THE BET.
IM IN A RUSH BECAUSE I HAVE TO GO BUT I WILL UPDATE OR ANSWER ANY QUESTIONS FROM LEGIT BETCOIN STAFF. GOING TO PUT IN ANOTHER USELESS SUPPORT TICKET FOR MY CHIPS TODAY. BUT AFTER TODAY I JUST DONT FEEL LIKE I CAN TRUST MY MONEY ON BETCOIN, IF YOU LOOK AT THE SLIP THAT WAS CHANGED IT CLEARLY NOW SAYS "COMPLETE" "REFUNDED" AFTER BETCOIN WILLIAM TAMPERED WITH IT.
Filed under: General
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Please answer, what is your goal and why not work it out? Your posts indicate a personal issue that you should just work out and move on from.
My goal is to hold Betcoin accountable for their actions. I think allowing their behavior to be considered acceptable could result in a lot of future damage to Bitcoin and Online Poker as a whole.
Stop telling me I should work this out with them privately. I tried. They lied to me a few times and for the last month+ they have completely ignored me in every way other than the occasional insult. You would know that already if you had read what you decided to respond to.
If you want to continue discussing these issues, please go back and read my posts from the past couple weeks.
If you dont want to because they are long and boring, it's fine. But defending without even trying to understand both sides is just irresponsible.