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Author Topic: BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker  (Read 367513 times)
wwwin
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June 27, 2015, 10:46:56 PM
Last edit: June 27, 2015, 11:55:39 PM by wwwin
 #2721

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.


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June 27, 2015, 10:57:26 PM
 #2722

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.
Is this site running out of money to pay out winnings?



support is so clueless lol not sure how they cant see u finished 3rd in a tourney. how much was 3rd?
wwwin
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June 27, 2015, 11:31:40 PM
Last edit: June 27, 2015, 11:56:17 PM by wwwin
 #2723

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.




support is so clueless lol not sure how they cant see u finished 3rd in a tourney. how much was 3rd?

Its not a big amount its $22.50 or about 90 chips. But its troubling to think that if  you win a big one that they could try to pull a stunt  like this.

   http://imageshack.com/a/img661/6497/6nRIly.png
fox19891989
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June 28, 2015, 02:38:55 AM
 #2724

Hi, OP, I have received some tourney money(0.7 chips) from daily VIP box, how to use it, any instruction or link? Or you can explain here, I wanna know it, thanks. Grin
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June 28, 2015, 02:46:55 AM
 #2725

Hi amorn1970@outlook.co.th,

You've been paid out $0.08 USD to your wallet 3Ehofn9f53A2vLcSNWRv7rA62KjJhgSAzB, which at this moment is approx. 0.00030000 BTC or 30,000 Satoshi. To see more information visit the blockchain transaction page:

https://blockchain.info/tx/8a3e8817357a5aa822e45106561e43b8bd0f43e23a7b79356ddaaff45e5f1bce
wwwin
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June 28, 2015, 03:07:05 AM
 #2726

Hi amorn1970@outlook.co.th,

You've been paid out $0.08 USD to your wallet 3Ehofn9f53A2vLcSNWRv7rA62KjJhgSAzB, which at this moment is approx. 0.00030000 BTC or 30,000 Satoshi. To see more information visit the blockchain transaction page:

https://blockchain.info/tx/8a3e8817357a5aa822e45106561e43b8bd0f43e23a7b79356ddaaff45e5f1bce


Did you just make a new account today to post this crap and try to hide a prior post where I indicated I have not received  my wininngs from a WPN tourny.

Seems to me that any time there is anything negative  posted, betcoin support  starts posting 10 inch postings. I am still waiting for a resolution reply to my opened ticket.
wwwin
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June 28, 2015, 03:41:12 AM
 #2727

I have a question. Why is Betcoinpoker allowing players from Nevada, New Jersey  and Delaware to play on the WPN tournaments when the WPN does not allow  players from those states to play on the network.   http://www.onlinepokerreport.com/12434/winning-poker-network-leaves-nj-de-nv/
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June 28, 2015, 03:43:50 AM
 #2728

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.
This is pretty typical and the reason I don't play on Betcoin. I don't want to monitor my bankroll 24/7 to make sure I got all winnings and refunds, seems they end up "missing" randomly all the time. Telling their Betcoin players that it isn't their problem and you need to contact WPN is a complete joke.

wwwin
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June 28, 2015, 03:54:49 AM
 #2729

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.
This is pretty typical and the reason I don't play on Betcoin. I don't want to monitor my bankroll 24/7 to make sure I got all winnings and refunds, seems they end up "missing" randomly all the time. Telling their Betcoin players that it isn't their problem and you need to contact WPN is a complete joke.

I hear you...who wants to deal with their unsupportive staff.  They have not paid me any of my cleared bonus as they claim it was paid as Royal Cash. But that is not true. All the Royal Cash payments were for betcoins converted. I think they just try to wear you down to the point its not worth contacting them anymore.

But this tourny is a WPN tourny and I am contacting WPN about this and some others issues. I am tired of wasting my time with the Betcoin unsupport staff. Now watch them come in and post a page long ad about their new Vip program. So predictable. .They change it so often so that players don't even care and get tired of checking about what benefits they are supposed  to be getting.
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June 28, 2015, 08:30:12 AM
Last edit: June 28, 2015, 08:43:55 AM by notserp
 #2730

the deposit bonus is not paid by royal cash its released 2 chips at a time right into your account

looks like they having problems with the sng people unregister and not getting the chips back
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June 28, 2015, 12:04:36 PM
 #2731

@wwwin, as notserp said the deposit bonus is credited to your account in 2 chip increments.  I don't see anywhere these transactions are noted.  I do know I receive the bonus payments only because I keep close track of my balances.  Converting points to chips is noted in the client as both "Cash Conversion" under "Players Club"  and "Royal Cash" under "Transaction History" for the same transaction.

As far as support/unsupport ............... Tongue
wwwin
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June 28, 2015, 07:29:01 PM
 #2732

@wwwin, as notserp said the deposit bonus is credited to your account in 2 chip increments.  I don't see anywhere these transactions are noted.  I do know I receive the bonus payments only because I keep close track of my balances.  Converting points to chips is noted in the client as both "Cash Conversion" under "Players Club"  and "Royal Cash" under "Transaction History" for the same transaction.

As far as support/unsupport ............... Tongue

Yes I know about the 2 chip release on the deposit bonus which twice I am certain I did not get but that is so little money that its worth arguing about...
THE REAL ISSUE is that my account  has not been credited yet and the tournament ended about 24 hours ago....they sent an email  yesterday, only after I posted here, saying that it would settled shortly but nothing done yet.  Seems that unsupport staff does not do anything until people post publicly  which makes zero sense for the site's image....

So I am still waiting....
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June 29, 2015, 12:21:43 AM
 #2733

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.




support is so clueless lol not sure how they cant see u finished 3rd in a tourney. how much was 3rd?

Its not a big amount its $22.50 or about 90 chips. But its troubling to think that if  you win a big one that they could try to pull a stunt  like this.

   http://imageshack.com/a/img661/6497/6nRIly.png

I finished very high in that tournament as well. I also was missing payment but when I contacted live support they said to leave a ticket then another person jumped into the live support (3 way support) and credited the balance to me right then and there. I did it today so gave them about 24 hours to figure it out and when I saw it missing I contacted them. Hopefully you get your money. Its not a lot of money but it takes a lot of time to play that tournament.
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June 29, 2015, 12:51:54 AM
 #2734

I placed 3rd in  WPN tournament played thru Betcoin today. Never got credted for the money won. Support  says they have to contact WPN because they don't see me as having played the tourny   What kind of craps is this?Huh How can they  not see in the tournys results that I finished 3rd.when its there there now on the pc client.




support is so clueless lol not sure how they cant see u finished 3rd in a tourney. how much was 3rd?

Its not a big amount its $22.50 or about 90 chips. But its troubling to think that if  you win a big one that they could try to pull a stunt  like this.

   http://imageshack.com/a/img661/6497/6nRIly.png

I finished very high in that tournament as well. I also was missing payment but when I contacted live support they said to leave a ticket then another person jumped into the live support (3 way support) and credited the balance to me right then and there. I did it today so gave them about 24 hours to figure it out and when I saw it missing I contacted them. Hopefully you get your money. Its not a lot of money but it takes a lot of time to play that tournament.

Hey thanks for the post. I waited about an hour after  the tourny ended. I tried live support 3 times  and nobody would answer after I typed in. Then I opened  a ticket and this condescending clown says that they have no record  that I played in the tournament. That's pretty upsetting to hear after playing  more than 3 hours. Then I send them pic of the standings and they still don't credit account.
How come I see the results in the PC client and they don't. Ridiculous.
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June 29, 2015, 07:00:45 PM
Last edit: June 29, 2015, 07:25:24 PM by wwwin
 #2735

@ajw7989
Thanks to you I got the full refund...Because it was a WPN tourny they wanted to persuade me to take half in bitcoin and half in tourney money... I said why it happened to another player and they paid in full as posted in bitcointalk...so I got 89 chips...they also argued that my screen shot did not show the tourny name and was because I took it from a galaxy mega where I play from...at any rate is my advice in the future..

Try to talk to Betcoin George in chat if you get him..he is the one that gave me the winnings.
Avoid talking to Betcoin Paul...He initially insinuated that I had not played in the tourny and had a real condescending manner of communication, not good for a support rep. I had been dealing with him and he disappeared from managing the ticket and failed to respond...here is as much as the chat as I could paste...


Betcoin George
Frank since it is a WPN tourney and we don't handle that issue because they usually pay out automatically we will issue you half in bitcoin and half in tourney money.

Until they respond back regarding your issue.
Frank
you mean I am going to get the rest when they respond??


Betcoin George
Hold on let me clarify.
Frank
I will rather have the 90 chips dont see why not,...this happened to another poster in bitcointal or on the same tourny and he got the full refund


Betcoin George
Actually it would only be 88 chips not 90
Frank
ok fine that is what i want


Betcoin George
Keep in mind that next time your screen shot needs to include all the information.

It has been added to your account.
Frank
ok no problem I took the screen shot from a phone tablet

ok thanks.


Betcoin George
Your welcome.

Good Day!
Frank
you too
--------------------------

Thanks again  ajw7989    the moral of the story is keep close tab to your balance and if you don't get credited right away take a full screen shot of the tourny lobby after tourny ends.
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June 29, 2015, 08:47:59 PM
 #2736

As noted eloquently in this thread, there was an issue with the WPN connectivity that has been corrected.  Fortunately, it only effected the $250 FREEROLL and didn't pay out the winners network wide.  When an issue like this happens it effects all players on the Betcoin network and at this point there were several hundred players playing.  We immediately get overwhelmed with tickets and we work very diligently to get through them.  We will always make sure that everyone is taken care of.  This instance led to several hundred tickets and we understand that some people will complain and this is understandable but we will get to your issue and make it right.  

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June 29, 2015, 08:50:46 PM
 #2737

Hi, OP, I have received some tourney money(0.7 chips) from daily VIP box, how to use it, any instruction or link? Or you can explain here, I wanna know it, thanks. Grin

Hello fox19891989, congrats on your chips from the daily surprise box, tourney money can be used in the Betcoin specific tournaments in the lobby which are any tournaments with an mb buyin.  Thank you. 

wwwin
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June 29, 2015, 09:16:43 PM
 #2738

As noted eloquently in this thread, there was an issue with the WPN connectivity that has been corrected.  Fortunately, it only effected the $250 FREEROLL and didn't pay out the winners network wide.  When an issue like this happens it effects all players on the Betcoin network and at this point there were several hundred players playing.  We immediately get overwhelmed with tickets and we work very diligently to get through them.  We will always make sure that everyone is taken care of.  This instance led to several hundred tickets and we understand that some people will complain and this is understandable but we will get to your issue and make it right.  

Thanks. Its good to hear that so many in the tournaments 400+ players were from Betcoin...

on a side note, Betcoin Paul should be retrained by Betcoin George...what escalated this issue was Paul's suggestion of wrongdoing by me without any facts to deduce that. One wonders what kind of research he did to suggest that I had not played in the tourny and was trying to pull a fast one. Thanks again.
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June 30, 2015, 01:13:25 AM
 #2739

As noted eloquently in this thread, there was an issue with the WPN connectivity that has been corrected.  Fortunately, it only effected the $250 FREEROLL and didn't pay out the winners network wide.  When an issue like this happens it effects all players on the Betcoin network and at this point there were several hundred players playing.  We immediately get overwhelmed with tickets and we work very diligently to get through them.  We will always make sure that everyone is taken care of.  This instance led to several hundred tickets and we understand that some people will complain and this is understandable but we will get to your issue and make it right.  

Thanks. Its good to hear that so many in the tournaments 400+ players were from Betcoin...

on a side note, Betcoin Paul should be retrained by Betcoin George...what escalated this issue was Paul's suggestion of wrongdoing by me without any facts to deduce that. One wonders what kind of research he did to suggest that I had not played in the tourny and was trying to pull a fast one. Thanks again.

You are very welcome and yes this is good news.  We will speak with Betcoin Paul with regard to your particular issue and he and all the staff work very hard to eradicate abuse even by some players that we think are highly trusted especially in situations of error.  If it was our choice, we would have INSTANT deposits with ZERO confirmations, Instant withdrawals, instant transfer and credit all players instantly whenever they submitted a ticket about an issue, but players are quick to abuse every aspect of what we want to provide, therefore we must perform thorough reviews.  We apologize for the delay and will work to resolve all issues faster but you can be assured whether it is a $250 FREEROLL or the $1 million GTD or anything in between we will always make things right.

Thank you very much for playing with us!

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June 30, 2015, 07:34:18 PM
Last edit: June 30, 2015, 07:56:20 PM by Betcoin.AG
 #2740

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