Problem with DirectBet. In game tennis.
Hi Peeps,
We have made a through investigation on your bets and determined that all your bets were processed properly and instantly as soon as they were received and according to our rules :
We received 3 bets from you on the game Raonic v Kyrgios.
The first 2 bets were received on 17:52 UTC.
One bet was 0.5 BTC on Nick Kyrgios and one bet was 1 BTC on Milos Raonic.
I'm not sure why you sent bets on two opposing players but that's what we received.
The first bet, 0.5 BTC on Nick Kyrgios - You ordered it at odds of 3.3 but by the time it was received the odds went up to 5.5 and so it was confirmed at odds of 5.5 :
http://www.directbet.eu/BetStatus.cshtml?BetID=1NxfC2C8pYxGtcZgnwmp4jdTeLXKA1DkvNThe second bet, 1 BTC on Milos Raonic - You ordered it at odds of 1.29 but by the time it was received the odds went down to 1.2 and since you selected the 'Firm Odds' betting option which instructs us to either confirm the bet at odds of 1.29 or higher, or otherwise reject it immediately. Therefore, and per your instruction, this bet was rejected and refunded :
http://www.directbet.eu/BetStatus.cshtml?BetID=1P4x4QAZqX15iHSm2cveRcqf55KJsanoMCRefund transaction ID # ce87be7239bf1c72a7d813958ab4eb8401bed43ffdb5c5b657bfa7f1d77dca6d
Finally, at 18:31 UTC we received a third bet from you, 0.5 BTC on Nick Kyrgios. You ordered it at odds of 8.8 but by the time it was received (a few seconds later) the odds went up to 9.2 and it was confirmed at odds of 9.2 :
http://www.directbet.eu/BetStatus.cshtml?BetID=15SH4fGmkfuyweq5ExoFUGCzZ75JMytZsCThe bet in question is the first bet. You ordered it on our website at 17:45 UTC. when the odds were 3.3 and sent 0.5 BTC for it. However, apparently the Bitcoin network broadcasted your transfer in a delay. We only received it 7 minutes later on 17:52 UTC and at that point it was processed and confirmed instantly at the current odds of 5.5.
It rarely happens but sometimes transfers are broadcasted on the Bitcoin network in a delay. This is not in our control and there is nothing we can do about it.
We have no way to tell whether your transfer arrived in a delay or whether you intentionally wanted to send it some time after you ordered it on our website. Some of our clients prefer to order the bet but send the amount they wish to bet later on while watching the game.
For this reason, we specifically state in our Rules page that if your bet transfer is delayed by the Bitcoin network or by your wallet or for any other reason, it will be processed as soon as it is received. Receiving time is defined by the time in which the transaction is recorded in our Bitcoin QT client as indicated by the time stamp in the transactions history. Under some rare circumstances this might be later than the time recorded on the block chain, as appears to have been the case here.
Following is a screen capture confirming the time in which your transfer was delivered to our wallet, which was 17:52. Your bet was confirmed instantly at that point.
I understand that in this particular case it has gone against your favor, as you ended up losing the bet, but in order for us to succeed in the long run we have to define rules and follow them consistently. It could have just been the other way around and you could have won this bet and got paid automatically at the completion of the event despite it having delivered in a short delay.
To summary, this bet was processed and confirmed according to our rules and at odds higher than you ordered. Had your bet won, it would have been paid out automatically at the completion of the event and you would have received a higher than expected payout.
What really doesn't make sense is that Directbet is telling me that I placed the bet at 3.3 odds and they accepted it 5.5 odds. I think that type of line change would be rejected.
No, your bet will confirm at odds equal to or better than ordered. We clearly explain this on our website :
Firm OddsSelect this option to instruct us to confirm your bet at the current available odds, if equal to or greater than the odds quoted when you ordered the bet. However, if by the time we received your bet transfer the odds have been reduced significantly, your bet will be rejected and refunded.
It is not recommended to use this option when the odds fluctuate, as is the case when the event is in play or is about to start, especially when betting on the favorite. To avoid rejections it is better to use Negotiate Odds instead.Had you used the "Flexible Odds" betting option instead, as recommended, your bet would have confirmed (at lower odds) and you would have won it.
