You think this will be just a complaint to the police: that you will release my funds and everything will be alright.
Right now you would pay at the very least a huge fine for covertly blocking my funds for months and leaving me unaware of the situation, making new deposits and trades.
Only this act is a clear breach of your own TOS, which says that on a case of a block you will do "useful efforts by TRT to contact the User and urge the completion of the due verification process" (point 8.4:
https://www.therocktrading.com/en/service_terms/3 )
But it's also a blatant fraud, because you mislead me to think that everything was alright in order that I would keep doing deposits, trading and paying fees, even if you knew my money was already trapped.
You are betting I won't go to the police: you wrote they will forward your information to us. This means "we will get your information in the end if you go to the police. If you don't want this, you can't go to the police".
My information will be judicial secret, they won't forward it to you. You will just be scared as hell and will release my funds immediately. You won't ever get my documents.
You are trying to keep my money while trying to prepare for a police case at the same time.
You are the ones doing a criminal act: holding illegally my funds. The burden of evidence to justify this will be on you.
I know going to the police will take months. I'm making my criminal case. I will call your bluff, but when I'll go to the police, I'll go with the certain that you will end in jail.
As time goes by, your pretext that I might not be the owner of the account becomes even more ridiculous. If I wasn't the owner, the real me would have appeared already claiming the account with all the information and evidence I have.
In the meantime, the bitcoin community is becoming aware about what the Rock Trading exchange and you do and will do to customers.
Time is on my side. Rest assure, you will pay heavily for this when i go to the police.