Blackjack.fun |SLOTS|SPORTS|ESPORTS| JACK Token

[Fivestar4everMVP]

@Blackjack.fun
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Hey dimonstration,

Maximum game API request time for last 2 hour's has been 81ms. (Includes time when you played)  Average is < 15ms

It is super fast on all my devices. Getting a lot of compliments for the game speed. It needs some investigation from your side.

It's odd because I'm experiencing this issue on both my desktop and handheld devices despite I'm using different browser and internet connection. Do you any recommend on how to troubleshoot this problem because I'm experiencing this issue since the new update.

I really like the house blackjack but this slow game play makes me stop using it for a while and just use evolution gaming speed blackjack table.

@dimonstration these are generic hacks which usually apply to all websites and I have tried these for casino sites so try these and see if it helps: 1) clear cache and cookies on your chosen browser, update it to the latest version and switch off VPN if it’s on. 2) reach out to your ISP to collect more data why it’s slowing the site down probably some issue at their end. Lastly if nothing works out try using a new device eg if you’re using an android try and see if switching to an iPhone works because at times I have seen switching devices works on casinos sites.

well, on a normal level, i personally think that clearing the cache and cookies on the browser app by going into the phone's settings, and also going into the browser setting to clear the cache and cookies for the websites individually does help solve the issue he is experiencing, and also turning off VPN if he us using one could also help too.
I don't know about him experiencing the same thing on his computer, I myself mostly use my mobile phone for gambling since I find it more convenient, and whenever i face any issue of slowness or any kind, what i said above is what i usually do, and that always solved my problem.

For computer, he can try closing all apps, and shutting down the computer completely, take the battery out if its a laptop, then insert back the battery after about 30 seconds, then turn the computer back on, this could help help most especially if the computer has been on or in hibernation for a very long time.

[dimonstration]

Anybody remember here how long does bonus accumulated from rakback/torunament expires? I remember earning 5$ on my bonus balance last week and now it’s already gone when I was about to claim it? I thought the bonus life span is 14 days or 2 weeks because I don’t see the expiration countdown few days ago while my bonus is still available.

[slaman29]

Anybody remember here how long does bonus accumulated from rakback/torunament expires? I remember earning 5$ on my bonus balance last week and now it’s already gone when I was about to claim it? I thought the bonus life span is 14 days or 2 weeks because I don’t see the expiration countdown few days ago while my bonus is still available.

7 days exactly from the time the bonus hits your account. I stopped playing my bonus for a while now while waiting for my luck to change in sports, or waiting fir suitable competition

Really I hope your BJF situation changes because it's awful to play on slow speeds. Is it faster with mobile data have you tried that? Sometimes it's a device / setting thing.

[dimonstration]

Anybody remember here how long does bonus accumulated from rakback/torunament expires? I remember earning 5$ on my bonus balance last week and now it’s already gone when I was about to claim it? I thought the bonus life span is 14 days or 2 weeks because I don’t see the expiration countdown few days ago while my bonus is still available.

7 days exactly from the time the bonus hits your account. I stopped playing my bonus for a while now while waiting for my luck to change in sports, or waiting fir suitable competition

Thanks to this info. My mind is alread mixed with the bonus info by different casino I’m playing.

Really I hope your BJF situation changes because it's awful to play on slow speeds. Is it faster with mobile data have you tried that? Sometimes it's a device / setting thing.

I was about to play today to find out if blackjack house game is already fixed on my side but I decided to skip after seeing no bonus on my balance. I’m skeptical to play the evolution gaming blackjack because it’s very hard to sit on 5$ minimum bet  table due to limited table. My on,y way to enjoy this rake is by playing blackjack house game or risk playing on high minimum be table game.

Is the boost on for multiple bets still active on sportsbet. I rarely visit that part of the casino due to slow loading of odds.

[shoreno]

what is the status of my query sir? @blackjack.fun (OP)

You have to be more patient waiting for the admin back to online and send direct messages there is no other way to contact him. We as old users know the main problem in this casino is the support team , they lack a team to respond some problems I know about this since I joined. Sometimes it takes a week to reply your email it can also take longer if there are multiple reports in the queue. We've advised them to look for additional teams but it looks like nothing has changed so far , as far as I know this casino is managed by around 4 people including the admin on the forum.

@shoreno I will try message in chat for you hope admin sees.

@shoreno it’s the weekend give the admin some time because I’m sure that once he’s online during the week he’ll probably answer your request at the earliest.

thank's for the support peeps. just want to say that my account is still inaccesible and the blackjack.fun team haven't responded yet on my last email.



feel like giving up now.  urgh

[FatFork]

thank's for the support peeps. just want to say that my account is still inaccesible and the blackjack.fun team haven't responded yet on my last email.
<cut>
feel like giving up now.  urgh

I'm not sure if the rep from blackjack.fun saw your message. They were active on the forum a few days ago, but it seems like they haven't acknowledged your request yet. I get that account recovery with failed 2FA can be tough. They need to make sure it's a legit request, which likely takes time. Why didn't you save your 2FA backup key though?

Still, it would be nice if they could at least respond to your question. I wouldn't give up just yet if I were you. Wait until you hear back from their support.

[dimonstration]

thank's for the support peeps. just want to say that my account is still inaccesible and the blackjack.fun team haven't responded yet on my last email.



feel like giving up now.  urgh

Sadly, the removal of live support feature makes the connection to the support harder than before. Admin Aria was very helpful to all my query but now a simple bug inquiry too on my side is very hard to convey with the team.

Do you try discord? Can your post here your blackjack.fun username so that we can help you to notify admin once they are online on chat box. How much money still stuck on your balance?

[Mahdirakib]

I'm not sure if the rep from blackjack.fun saw your message. They were active on the forum a few days ago, but it seems like they haven't acknowledged your request yet.

Maybe they are busy with the development and updates of the site. The user (shoreno) has also sent emails to the support, but there was no solution for him as the support didn't replied or helped him to resolve the issue. OP is ignoring the queries here, also the support team isn't giving any response. I have asked about their license validator link two weeks ago and sent them an email too. But they haven't replied to me, and they haven't updated the validator link on the site.

[efialtis]

I'm not sure if the rep from blackjack.fun saw your message. They were active on the forum a few days ago, but it seems like they haven't acknowledged your request yet.

Maybe they are busy with the development and updates of the site. The user (shoreno) has also sent emails to the support, but there was no solution for him as the support didn't replied or helped him to resolve the issue. OP is ignoring the queries here, also the support team isn't giving any response. I have asked about their license validator link two weeks ago and sent them an email too. But they haven't replied to me, and they haven't updated the validator link on the site.

I haven`t heard back from them in months (have been emailing)...

[slaman29]

Hmm, very strange that so many of you have not managed to get any response from support when clearly the site is moving and progressing. Withdrawals still being processed from my end. Still even earning and withdrawing interest!

What I have done right now is try to get attention fir your cases, especially shorena and efialtis, I think the removal of Live Support was a bad idea. Best wishes everyone.

[dimonstration]

What I have done right now is try to get attention fir your cases, especially shorena and efialtis, I think the removal of Live Support was a bad idea. Best wishes everyone.

They are planning to make their live support feature exclusive to their high roller when their VIP was implemented which is still not working until now. I just hope that they keep the love support active before the VIP program was implemented so that players will not be blinded when there’s a problem encountered.

I have no problem too on deposit and withdrawal on all of the currency compared before. They also remove their manual withdrawal feature since I can withdraw instantly on Bitcoin last week wehn I play. This is the good thing they made before they remove live support.

[slaman29]

What I have done right now is try to get attention fir your cases, especially shorena and efialtis, I think the removal of Live Support was a bad idea. Best wishes everyone.

They are planning to make their live support feature exclusive to their high roller when their VIP was implemented which is still not working until now. I just hope that they keep the love support active before the VIP program was implemented so that players will not be blinded when there’s a problem encountered.

I have no problem too on deposit and withdrawal on all of the currency compared before. They also remove their manual withdrawal feature since I can withdraw instantly on Bitcoin last week wehn I play. This is the good thing they made before they remove live support.

AH you mentioned something really important and I confirm, withdrawals are back to auto, but this could be related to the amount as my last big one was still manual.

And yes, I think the VIP implementation can wait, site needs to fix basic things for all users first. Personally us old VIPs are already used to it, I prefer good basic support and information system as we still find out things like this from forum and chat.

[blackjack.fun]

Hello guy´s.

Thank you all for staying with Blackjack.fun!
I quickly read all the messages here.

And yes, we are doing great. A lot of hard work but we are growing for sure. Community is much bigger and we see some new traffic records.
Regarding customer support, we have a active customer support on the site.  We are answering mails (info@blackjack.fun), Discord, Telegram. Bitcointalk forum is not our customer support channel. License validator link was working before. We fix it with next Front-End update. Regarding chat spam, this is actually ment to be like that. We sacrificed our chat for promotions and opening another chat for real players with reputation. So this will not be accessable for everyone.

Regarding 2fa case. Hey you have alt accounts, you wrote us from email what was not connected to our platform (later you managed to access to your original email). It is not just olny behind us.

And hey efialtis,
Long time no see. Good to hear for you! You have our telegram for instant communication. I dont see any of your emails. Would love to have a chat with you.

shorena
Regarding 2fa case. Hey you have alt accounts, you wrote us from email what was not connected to our platform (later you managed to access to your original email). It has been not just olny behind us.
Contact LIVE customer support. BT is not customer support.


And guy´s. A little heads up.
We have been working on something very big. On something what we started already back in 2018.  On something what will be our biggest achievement ever. On something what will make a revolution in the industy.

We will tell you more when we get closer to lauch date.

[dimonstration]

And guy´s. A little heads up.
We have been working on something very big. On something what we started already back in 2018.  On something what will be our biggest achievement ever. On something what will make a revolution in the industy.

We will tell you more when we get closer to lauch date.

Finally,Something big coming again in the casino and I hope this is related to the VIP program or improvement of house games. As a player of your original Blackjack for a long time, I relly like the previous version that gives a special power on the game once the gauge was full like peeking the dealers both card.

Btw the username is nor shorena but rather shoreno. Shorena is a popular legendary member in the forum that already not active.

[Mahdirakib]

Regarding customer support, we have a active customer support on the site.  We are answering mails (info@blackjack.fun), Discord, Telegram. Bitcointalk forum is not our customer support channel. License validator link was working before. We fix it with next Front-End update.

I had made a post about it in the forum with a hope that you would look into it. Then I sent a message to the email support on 29th July as you weren't active in the forum. Unfortunately, the email support hasn't replied to my message yet. efialtis also said that he hasn't heard anything back despite sending emails. I'm wondering why the email support is ignoring some of us if they are answering mails!

[blackjack.fun]

Fastest way to communicate with us is:

1. Site Live customer support.
2. Telegram 
3. Discord
4. Email

Bitcointalk we only check form time to time.

[dimonstration]

Fastest way to communicate with us is:
1. Site Live customer support.

I confirm that the live support feature is now working since I can manage to call a representative when I try this feature. This is not available the last time I want to ask some inquiry to the admin related to the game.

2. Telegram 

When did you announce the telegram channel? The information is not available to the website. Only discord, facebook and instagram is available on the social media links on the bottom part of the casino. Can you share here or update the telegram link on the website?

[blackjack.fun]

Our customer support telegram is:

@bjaria
@Blackjack_fun

And our Telegram group is: https://t.me/Blackjack_fun_VIP

[zuzie]

Regarding customer support, we have a active customer support on the site.  We are answering mails (info@blackjack.fun), Discord, Telegram. Bitcointalk forum is not our customer support channel. License validator link was working before. We fix it with next Front-End update.

I had made a post about it in the forum with a hope that you would look into it. Then I sent a message to the email support on 29th July as you weren't active in the forum. Unfortunately, the email support hasn't replied to my message yet. efialtis also said that he hasn't heard anything back despite sending emails. I'm wondering why the email support is ignoring some of us if they are answering mails!

To be honest, blackjack.fun lacks a team to handle all the questions we know it since 2 years ago then they provide live support to solve it
But in fact there is no special team on duty there, we know there is Aria as the admin there but he's part of the development team which doubles as customer support
even though they provide more social media it will be useless if they don't add a special team there, problems like these can hinder the growth of blackjack.fun.

[Text]

To be honest, blackjack.fun lacks a team to handle all the questions we know it since 2 years ago then they provide live support to solve it
But in fact there is no special team on duty there, we know there is Aria as the admin there but he's part of the development team which doubles as customer support
even though they provide more social media it will be useless if they don't add a special team there, problems like these can hinder the growth of blackjack.fun.

I agree with you. They definitely need to add a dedicated customer support team. The current situation is not sustainable. There should always be someone available to answer customer questions. This way, it can't lead to long wait times for customers and won't lead to frustration when customers don't get the help they need quickly.

A dedicated customer support team would be able to provide faster and more reliable support to customers. This would make a more attractive option for players, and it would help the site to grow.