I warned you before that they are incompetent, and I am also shocked by the way they are communicating with their customers. Why should I delete all my posts, if I haven't lied about anything? Moreover, everything I said is supported by the evidence! So, let's assume that I'm lying (which of course is not true), then based on which section of the rules I am not allowed to do so?! And if there is no such section, then why the hell they blocked my account?!
Client makes wrongful accusations toward our Exchange. The status of the mentioned asset is indicated as the lowest and not recommended for purchase. The client has knowingly bought the trash asset. The fact that the asset is not available for withdrawal at the moment, is not a scam. The acquired funds is still in the client’s account, he can sell this asset after the purchase, and withdraw BTC for example.
We gave all explanations to the client as well, we suggested a few ways to solve this situation, but he refused. He threatens, abuses our staff and publish slander that has nothing to do with reality. Such behavior is illegal itself, it broke User Agreement as well local legislation too, this is a true SCAM. We also consider connivance of the bitcointalk administration in such questions - inappropriate.
It seems better when you keep silent, I think it works better in your defense. Everything you stated is a lie and nonsense that has no real evidence! Do not be like those people who only curse and insult others to support their point of view! You continue misleading your users and denigrating me, a person whose money you stole.
Client makes wrongful accusations toward our Exchange. The status of the mentioned asset is indicated as the lowest and not recommended for purchase. The client has knowingly bought the trash asset.
All the charges against you are supported by the evidence. All the information posted in the main and subsequent posts.
This asset did not have any «statuses» when I bought it in the beginning of 2018. The statuses you are referring to were created much later. Why are you lying? You brought up an interesting topic, and I would like to thank you for that. You statement makes me wonder - how did the "junk asset" appear on your stock exchange? I understand it would have not been right if I bought a "junk asset" and lost a lot of money because of its fall, then began demanding a compensation from you. This was not the case, and again you are trying to twist my words to misrepresent reality and confuse everyone. I bought a "trash asset", then you lost it during the “attack 51%” and I cannot withdraw it up to this time! Don’t try to tell me where I should sell it, I will decide it without your advice!
I am not afraid of your threat that you will put my money into your pocket, and I am not afraid of your or someone else’s false accusations, because I know that I am right! Neither you nor those who lie with you do not provide ANY evidence, but endless bare accusations and humiliations.
it broke User Agreement as well local legislation too
So funny when a thief talks about local legislation
this is a true SCAM
This is something new, for God’s sake. You are trying to say, that when a user PURCHASED coins on your exchange and they were lost due to your fault, then you refused to compensate the losses and blocked user’s account, and when he turned to public and began to put pressure on you publicly by using evidence it’s called “scam”? Well, I see that your “logic” is just perfect. What kind of security you can even talk about, if you continue to lose your users' assets, and in case they are trying to make a claim you call it “SCAM”?
After my account was blocked “FOR THE PUBLIC JUDGMENT”, I did not receive a single warning nor receive any clear reasons explaining why it was blocked for 1.5 weeks. Please note that my account was blocked in 10 minutes after I published my opinion in this forum and on the bestchange. Although you keep stating to the public that you issue a warning before you block an account. My account was blocked on 07/18/2019 and I have not received any explanation from you regarding the reasons why blocking it for over a week!
I kept sending you my requests and demanded a resolution of this issue for 1.5 weeks! And that's what you answered to me the first time.
Hello. As stated above, we are checking your account for violations of the user agreement. Usually it takes several days to complete all necessary checks, after that users can withdraw their funds and we close the account. Later, there is no possibility of cooperation between us and this user. In case the customer keeps violating the user agreement, it can take longer to make all necessary checks. Moreover, in case of multiple violations or obvious abuse, we can make a decision to permanently block the account according to the user agreement.
- You must solve this issue if your reputation is important to you.
We would like to bring to your attention that any threats are violations of the user agreement that you signed before registering your account. We recommend you reviewing it.
It was very strange of you to perceive my demand to resolve this issue as a threat. I think, if you perceived this is a threat, then you know that there is no truth behind you!
It's my answer
Looks like you are afraid of something, since you consider a request from your customer as a threat. Of course, you did not forget to count this as another embellished “violation” of mine. Would you be kind enough to tell me what I have violated? I would be happy to terminate our business right now, please return all my funds!
Once again, without receiving any explanations from you about the reasons for blocking my account, I assumed that the blocking could have been because I published technical support tickets. So, I deleted all of them and I informed you about it. Now I would like you to look at how you replied to me, maybe now you will feel ashamed.
Hello. We checked all information posted by you. The violations were not eliminated, and you are continuing to maliciously violate the user agreement. You have accepted the user agreement rules before registration, therefore you agreed to all sections of this agreement. You will find out what are your violations if you would read it again. In this agreement you will find information regarding losses due to the third partys’ software vulnerability and a late notice (or lack of such) to our services by the developers or representatives cryptocurrency regarding issues with that particular cryptocurrency.
- Please do not ignore my question.
You wrote to us on the weekend and we are not ignoring your question. Further communication may exist only when all the violations will be eliminated completely.
Do you think that I must search for the reasons why you blocked my account? Instead of explaining everything to me, you began to play hide and seek! Is this how a modern stock exchange works in your opinion?
It's my answer
I read the user agreement again and it looks like I have not violated any rules. I deleted all posted screenshots of my communication with the customer service and now I do not understand what else I should do. It reminds me of a day care, as you are playing charades with me: “guess what….”. If you are ready for a productive dialogue, please tell me specific violations and I will fix them. Overall, it seems to me that you just stole my money and will never give it back to me
Your reply to my question, that I literally had been pulling out from you for over 2 weeks, was just unbelievable! After all this how dare you to accuse me of inciting a conflict and scam?!
For the most part all your posts have unreliable and false information, which violates the user agreement. Everything written by you must be deleted. You cannot edit or make any changes to your post. You told us before that you’ve deleted your posts, however, upon further inspection we discovered that it was not true. There were more posts published by you. It looks like you are intentionally ignoring our requests and make the process of solving this issue more difficult. Also, before registering your account you have accepted all the sections of the user agreement, not only ones you like. If you disliked some of the sections of this agreement, you should have not signed it and use our services. Currently your account is suspended for further investigation. However, in case of malicious violations of any sections of the user agreement we can decide to block your account permanently. At this time, we have discovered multiple violations on several social media. All these violations must be resolved. If anyone quoted your posts, those quotes must be deleted as well. In case there is no way for you to delete those posts; you must seek help from the customer service support. If we were to find out that you are misleading our customer service representatives again, upon further investigation, your account will be deleted without any chance to recover it.
BINGO! The reason for blocking my account determined to be “spread of falsified information”. OK, let’s assume that the information posted by me was falsified. Then explain to me, which exact section of the user agreement prohibits me from do doing so?! If there is no such section exist, then why the hell my account was blocked?! It turns out that the reason might have been you felt offended, because you were trying to hide something. Well, here is my final answer.
- Most of your messages contain noncredible and falsified information which violates the user agreement.
Wow! This is a lie! Just out of curiosity, which section of the agreement prohibits people from telling lies, even though I never lied. So, which one?!
- You mentioned before that you have deleted messages, however, upon further investigation we found out that it is not true. There were even more messages. So, you purposefully ignoring our requests and make the solution of this issue more difficult.
Stop lying and distorting the facts!
1. I have said that I deleted all the quotes by the customer service. Specifically: “All violations are resolved, withdraw all my funds”
2. What kind of f….g “requests”? You never requested me to do anything. You continued to keep silence and ignore my demands, therefore delaying resolution of this issue. If you are going to say right now: “we asked you not to violate our rules”, I will answer this – “this is a kinder garden”. Only now you are asking me to delete everything I ever wrote.
-Currently your account has been suspended for investigation. However, in case of malicious violations of the user agreement we can decide to permanently block your account.
Stop trying to scare me. Do something already .
So, now we determined that according to your rules, it is not forbidden to spread falsified information about your exchange (I repeat, that I did not spread falsified information). I still haven’t received an explanation of why my account was blocked; I demand you to tell me the reason you did this and return my money, which were stolen by you! My dear friends, I tell you that whatever belongs to me, but is in your possession without my agreement, is considered stolen! And since I didn’t break any rules, we return to June 18th. You did nothing to resolve this issue since that time but could have been more productive!
LiveCoin - is a modern stock exchange. The exchange is so modern that it fights negative feedback from their users by blocking their accounts! If you stand behind your company’s mission, then communicate with your costumer and show us that you are right in this situation. This will be 10 times more efficient and you will gain more trust from your customers, than what you are trying to do right now. This is the 21st century and most of the problems can be solved through a productive communication. Instead, you are trying to solve it by blackmailing!
So, you blocked my account and intimidated me with the fact that everything I posted must be deleted or else I will lose my assets, then what? I did not remain silent and now I am writing even more posts about the problem with the MONA coin that you are experiencing. All of this is gaining publicity, and now there are even more people who understand that you are wrong, and they will withdraw their currency from your exchange. This is a hint for you. Initially I demanded a resolution of this issue from you privately with no result. Only after I went publicly and accused you, you started to move, although in the wrong direction again.
We also consider connivance of the bitcointalk administration in such questions - inappropriate
Why are you always trying to blame someone else? You lost the MONA coins but blame the developer, you blame the user who wrote a negative feedback and you blame the forum that allowed the publication of a negative feedback supported by facts! Taking into consideration all the evidence of your fraud towards me, your topic on the altcoinstalks.com forum has been cleared. Is this a coincidence, or there is someone to blame for this?
I hope all this information will reach your higher management and you will be punished for everything you did. I feel sorry for this exchange, because it’s good overall. My complaints are addressed solely to the administration and their inappropriate customer service. Guys, you are walking on a very thin ice when making statements about me that are not supported by facts. You are pushing yourself into a corner and I highly advise you to reconsider your attitude towards clients.
Now I am ready to continue responding to silly attacks from your trolls and receiving random insults and false accusations out of the blue. Do not expect to receive the same reaction in return, in return you will receive more facts!
Please support my flag it is very important!
