It seems like everybody who wished to, has already expressed their opinion on the situation. We would like to put in our two cents, too, and to convey our thoughts on what’s happening.
Instead of trying to resolve the issue through our support service, this user began to blame the Exchange at different forums. He was well aware, that libel and slander is violating terms of services and can lead to blocking of the account.
Thank you for your two cents, instead I will now give you facts worth at least $ 2. As I mentioned earlier, I am prepared to tolerate your attacks and attacks of your trolls. I will react to this by providing even more serious facts that will make you drown eventually.
I realize that the fight against rogues is not as difficult as it seems. After all, the crooks like you, do not have any truth behind themselves. Any lie can be easily distinguishable from truth since it is not supported by facts.
As we determined earlier, there is no such section of your rules that forbids me to tell lies (of course, I repeat that I did not lie!). Every time you are stating that I lied, I am demanding you to present the evidence. In turn, you never present any facts to support your statement and again you try to declare that I lie without providing supporting evidence. This looks to me like a crazy carousel.
“Sorry that I’m posting it from another account, because I am worried about the integrity of my remaining funds, knowing how the SS (Support service) responses in topics, I wouldn’t be surprised if it is blocked.”
“Aha-ha, they have blocked my account after all, – and only for voicing my opinion, how I got busted, is not clear, of course”
What are you trying to achieve by doing this? Not long ago, I gave you an advice to remain silent. It’s unfortunate that you didn’t use it, because those who you are paying to whiten your stained reputation are doing much better job than you did. Yes, this is really my account, which I created to publish the whole truth about the problem you created. Why do not you publish the entire post, because it really came out good, since caused such a strange reaction from you. I am talking about the post that started all of this.
I explain why I did not use my real name to publish my posts. I found many unflattering reviews about you on the site of bestchange. Among those reviews there were reports stating that you are blocking people's accounts because of their posts about you. Then you are blackmailing these people, demanding to delete all the information they posted about you.
Q.E.D. Below you may find something from the letter from the mailbox
help@livecoin.net -Hello. Please note that all difficulties are solved only through technical support chat or via this email. 01/22/2019 6:54:07 PM you have exceeded the number of valid attempts to enter an incorrect 2FA code, as a result of which the output has been closed. This is a standard measure when detecting attempts to find a password, PIN code and other data related to security. Regarding your account, it has been suspended, please click on the ticket for review.
If conditions of the exchange do not suit you, you may not use its services. We ask you to delete all your reviews and notify us in the written form that you have no complaints. Then we will reopen your account and you will need to withdraw funds within 48 hours. After 48 hours the account will be terminated, re-registration or restoration is impossible. In case of repeated registrations are detected, accounts will be blocked without warning.
I think everything is cleat. Of course, I didn’t believe them because I read some information that these guys were merging accounts by passing account information to the third parties. If this is not enough, I will attach some more information from the ticket in my account, so that there is no doubt.
The guys set up verification conditions for me, read below:
-Support (senior): Hello, Security Service is checking accounts. You need to complete security verification
https://www.livecoin.net/en/profile/userVerificationAccount and complete verification
https://www.livecoin.net/en/profile/userVerificationWhen passing security verification, you must write on a piece of paper the current date, the name of the exchange and “livecoin.net is not.”
What do you think? Where are the
untranslatable Russian folklore? This is from my reply on this exchange:
- Kyra, where and how I should send the contacts to participate in the preparation of the appeal to these
untranslatable Russian folklore? I am not even allowed to comment on your text from June 3 15:34. I do not intend to give any personal information to this office because I for fear for my physical safety. Good luck to everyone and I advise you to run, if you have such opportunity, take away your money while it is still possible.
Therefore, I created a second account, but it did not help. You blocked my account 10 minutes after seeing my publication. Why did you block a user with a different login?! What if you simply made a mistake and blocked an innocent person, although I am also innocent, but we will speak from your point of view. In case, you blocked someone else’s account instead of mine, the person would have complained that you had no reasons to block his account. I never denied that I wrote those things. To some extent I am even glad that I discovered your problem and turned this aspen hive inside out. Hopefully this will teach you how to work with people and you will stop creating all this chaos!
Even after our support service suggested several solutions of the conflict, namely – removal of slanderous posts, he kept lying further on
What solutions you ae talking about? For how long I need to keep asking you the same questions and won’t receive any answers? The only thing that you proposed for settlement, it was to delete everything I posted about you, after which you promised to return my funds. There were no “SEVERAL” solutions! Only one solution - to delete everything! From my understanding, it is not possible to fulfill your requests, because with our combined efforts this problem was blown out to dramatical sizes. I believe, there is more effort from your side than mine because you lied and did not support your statements with evidence, where all I had to do is just tell the truth, which was not so difficult to do.
That's what you originally stated when I registered my account, and below is what it turned out to be. There is absolutely no difference, right?
As it turned out, Livecoin wasn’t the first Exchange he accused of scam, in his twitter he abused the other exchanges, too
Oh my God! "LiveCoin - is a modern stock exchange" went down and began to dig into someone else's underwear! How low of you! Well, let’s continue doing this since you started, because we can find a lot of instructive things for you, although judging by your answers it might not even help.
Yes, I had such a problem, please pay attention to the date. At that time, it was a big deal when the exchange did not fulfill its obligations. Many people wrote about this as well. But please make a note that they did not act like idiots and did not block me but resolved the problem!
And this is not a disputable fact, which everyone already knows about. If you need to discuss the problem associated with them, because even though they have surpassed you in this matter, you are trying your best to catch up with them.
And what's wrong about that? I tried to solve the problem, so what?
Then the problem with them repeated. They could not solve the problem of my deposit for a long time and it made me worry a lot. But in the end, they it has been resolved! They did not ignore me for 1.5 weeks, as you did! They were willing to work together, and we ALWAYS SOLVED any problems that occurred in any case. Therefore, I continue to use their exchange.
It is so funny to respond to your denials, as if I am communicating with a little offended child instead of adult!
In the beginning we were also inclined to think, that he is just a loser-trader, surrounded by “scam” exchanges only, but his unwillingness to solve the issue, his constant insults, slander – lead to different conclusions.
The only losers here are you, who cannot solve a simple problem. I know that you stole my money and will not return it to me. Therefore, my goal was to spread the information about you, to prevent other people to repeat my mistake when working with you or make them not work with you at all.
He himself is not denying that he post a fake information and doing a black PR
“all right, let’s assume the information is false, but which clause of your Exchange rules says that it is prohibited to defame it?”
Where exactly did I express my disagreement? I'm just shocked by what I have read and reply. I just cannot believe it, well, let's continue.
Due to difficulties with translation, and probably to stir up sympathy of the community, he posted incorrect translation of his correspondence with the Support service in an English-speaking thread of the forum. For example, the original screenshot shows a notification, that the account has been temporarily frozen (suspended), but he translated it as “blocked”. There is a tremendous difference between TEMPORARILY suspended and BLOCKED, isn’t it, and we fully understand the reaction of the community.
Yes, my English is not as good as I would like it to be, but what difference does it make (suspended vs blocked) if in both cases I cannot withdraw my funds? In both cases, when you blocked/suspended my account for no reason - you STOLEN my funds!
Our Support service suggested several solutions of the problem – but he deliberately headed for a conflict, it is obvious out of all his messages, that the funds' withdrawal is not of such an importance for him, the main thing is to black PR our Exchange as much as possible.
You continue to lie. As I stated before, I was offered only ONE solution to the problem - the removal of everything that I ever written about you, not SEVERAL solutions! This fact is proved by the screenshots I published, why do you continue to lie despite this?
Our Support service suggested several solutions of the problem – but he deliberately headed for a conflict, it is obvious out of all his messages, that the funds' withdrawal is not of such an importance for him, the main thing is to black PR our Exchange as much as possible.
We always carry on negotiations with all the violators, as a result, we give an opportunity to withdraw the frozen funds, and only after that the account is completely shut-down.
Nevertheless, in this case, such a large-scale campaign has been launched against our Exchange because of such an insignificant amount of funds, that, apparently, the said user is not seeking to unblock his account, but he makes every effort to keep it blocked for as long as possible, and speculates on that, while continuing to black PR and affront. We are not sure why he is doing that, on his own or at somebody else’s order.
You did not carry on negotiations; you simply ignored my problem for 1.5 weeks. Then for several more days I had to pull out information from you about the reasons for blocking/suspending my account. Once again you continue to lie despite undeniable facts, I'm shocked!
You are so stupid to create a huge conflict for such a small amount of money involved (by the standards of any stock exchange). Instead of simply returning all funds to the user, you were afraid that he would not delete the information posted about your problems and began to blackmail him by using his own money. And after a failed attempt, you came up with some kind of a fictional enemy. There is no better way to unite the people, than to declare that there is a common enemy that needs to be defeated.
You are wasting your time and ruining your own reputation, I don’t even help you with this. Therefore, you are again trying to find someone else to blame for this problem. Terrible enemy, black PR company etc. – nobody cares about you! You will do everything to destroy your reputation by your nasty attitude towards the client! You did not even try to change something and return all the money to its rightful owner. Instead, you continue to risk your reputation because of such insignificant amount of money, as you said.
I will tell you more, as soon as you return all my funds, I will say that I have no more complaints/questions and will leave you alone.It looks like your goal is not to solve the problem by returning my money but to hide the fact that nothing was done to solve this problem. Instead you blackmailed me with my own money, asking me to delete all my posts so nobody would find out about your current problems. After you failed this, you tried to accuse me of using bad publicity! What's next? You'll try to accuse me with an “attack 51%”? What else will you come up?
You can blame me for anything, you can even say that I was the third shooter who klilled of John Kennedy! This it won't change anything, because you never give any supporting evidence!
Every exchange has certain clauses in its User agreement, fighting libel and abuse against the exchange and its staff. Some exchanges block the account at once without investigation, some (like us) run a conversation and, before blocking the account, try to help to settle the situation, in order to provide an opportunity to withdraw the funds.
As we can see from my earlier post, I also wrote a message to the hitbtc exchange - "hitbtc scum” regarding the same issue. They did they same thing as you; they did not return my money back and did not reply to my messages for a while. However, in their first message they apologized and explained the reason for the delay and why it took them too long to reply back to me. The conflict was resolved after that. The second time I've made a complaint, the problem was resolved quickly without any conflict! Isn't that what’s called “client - oriented” approach?
Which section of your rules I broke and why my account had to be blocked/suspended? You have no section in your rules that forbids people to lie!
It is commonly known, that positive reviews on the internet are quite rare, if a person is satisfied with a service or product – he takes it for granted, and doesn’t visit a forum to give a positive opinion about that. Thant is why we are distressed by the position of some community members, which, even not being clients of our Exchange, instead of looking into the situation as a whole, when saw some false allegations about “groundless” shut-down of the account and “theft of funds” of this user, were ready to support him.
In this case explain to me the real reason, because according to your rules/user agreement it is not prohibited to lie (which I did not do anyway)! Why are you calling the allegations false if I supported it with the evidence? My money is still in your possession (and you do not deny it) but I did not give you permission to hold them and have been requesting to withdraw it since 06/18/19. This means my money are stolen by you! We've been discussing this so many times already.
Yes, there always might be some unsatisfied customers, who make mistakes through lack of experience, but instead of trying to analyze them and make conclusions, start blaming everyone else for their failures
Stop talking nonsense - - I didn't lose money because I made bad trade. I lost them because you lost them during “attack 51%”! On top of that, you stole more of my money after I went public and told people about you.
Attention! Livecoin exchange is under massive black pr attack. A lot of accounts spred fake information.
What accounts are you talking about? I'm the only one person talking about this problem, and you already had such problems. What will happen when someone will be seriously fighting with you? You're burying yourself with that kind of behavior.
We ask our clients to help us by posting of positive messages or support our Exchange with trust.
From this statement it looks like they are going involve fake accounts or to pay other users to fight the flag. All of this instead of just giving my money back and end this up!
You can keep doing these stupid things, you can pay other users so they support you. I will continue to fight your accusations and attacks from your bought defenders, because I have the truth behind me and all you have are lies and money that you trying to use to cover those lies!
You can't buy everyone and I still will have people who support me me, because they know I am telling the truth and they will be with me till the end. I'm so grateful for this! once again, I say thank you to all people for not leaving me alone in this difficult situation!
