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[Stepstowealth]

They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure.

...

Has it been 20 days since you first posted your complaint here? If not, then it's better to wait until the time promised by customer service. Don't be too hasty,

Not hasty too especially also with discrediting the casino to other people like he has said.

If a casino promises you a response within a certain period, you should understand that there are other issues that they are attending to as well that have come before your own and they have to put you in a time frame to ensure that they are able to satisfy everyone. If after the waiting time the casino demands that you give them some little more time, I think you should also try and exercise some more patience because some issues take more time than expected.

[pusaka]

Has it been 20 days since you first posted your complaint here? If not, then it's better to wait until the time promised by customer service. Don't be too hasty,

Not hasty too especially also with discrediting the casino to other people like he has said.

If a casino promises you a response within a certain period, you should understand that there are other issues that they are attending to as well that have come before your own and they have to put you in a time frame to ensure that they are able to satisfy everyone. If after the waiting time the casino demands that you give them some little more time, I think you should also try and exercise some more patience because some issues take more time than expected.

Yes we have to understand the casino situation too, because they will also study what happened to our account. Usually the team in the casino has different tasks, if we contact customer service, then customer service will also forward it to the relevant team and when customer service asks for 20 days then it is certain that it is a confirmation from the team that handles problems like this.
I think they will also do their best, and usually if it can be resolved in a faster time, then usually they will also confirm again via email or whatever has been given to them. Besides, they also definitely don't want to rush so that the problem is resolved quickly even though it can't be that fast.

[avp2306]

They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure.

...

Has it been 20 days since you first posted your complaint here? If not, then it's better to wait until the time promised by customer service. Don't be too hasty,

Not hasty too especially also with discrediting the casino to other people like he has said.

If a casino promises you a response within a certain period, you should understand that there are other issues that they are attending to as well that have come before your own and they have to put you in a time frame to ensure that they are able to satisfy everyone. If after the waiting time the casino demands that you give them some little more time, I think you should also try and exercise some more patience because some issues take more time than expected.

If there's 20 day timeline stated I guess the casino is doing some serious investigation since maybe the person experiencing this issue has done something to trigger this situation.

So I guess much better for him to wait for the timeline said and there's no use to rant here its because provably that he receive the same answer from other people.

They are somehow a well known casino and for sure that they won't ruin their reputation for some small issues. So better for him to relax for a while and just plan to do his next action if 20 days past and nothing happen on his case.

[Wind_FURY]

Never bother a campaign manager with your issues in the casino, ESPECIALLY if it's YOUR campaign manager.

Although, there are campaign managers who offer help to some users, like the campaign manager of BlackJack.Fun. I believe Little Mouse helped a user before. But those were simple problems, not real issues with casino. If it's an account security issue or if a casino has a very good reason to be suspicious towards a user, then it's better to merely wait and have some patience.

People don't know that in a company, there are different departments with specific and different tasks. Then staffs including outsource have their different tasks to do for the company. With a signature campaign manager, their main task is to choose quality posters for the campaign, assess post quality to pay only eligible good posts to maximize effects of the campaign to the company with same campaign budget.

There are perhaps extra tasks or no extra tasks, depends on contract between the manager and the company, but it's surely not a main task of any signature campaign manager to solve user issues as it belongs to customer support staffs.

Understand this will help people to find best places for submitting their support ticket or complain to a correct channel.

That wasn't the actual point that I was making. I'm talking about the users. If they know that they have a MAJOR ISSUE with the casino and they're money can't be withdrawn/accessed, then it would definitely be better to stay quiet in the forum and be PATIENT.

Those people who make brand new accounts are becoming very probable to the possibility that they might be old/regular posters in BitcoinTalk that, merely, might have gotten very impatient.

[Koadharber]

Never bother a campaign manager with your issues in the casino, ESPECIALLY if it's YOUR campaign manager.

Although, there are campaign managers who offer help to some users, like the campaign manager of BlackJack.Fun. I believe Little Mouse helped a user before. But those were simple problems, not real issues with casino. If it's an account security issue or if a casino has a very good reason to be suspicious towards a user, then it's better to merely wait and have some patience.

People don't know that in a company, there are different departments with specific and different tasks. Then staffs including outsource have their different tasks to do for the company. With a signature campaign manager, their main task is to choose quality posters for the campaign, assess post quality to pay only eligible good posts to maximize effects of the campaign to the company with same campaign budget.

There are perhaps extra tasks or no extra tasks, depends on contract between the manager and the company, but it's surely not a main task of any signature campaign manager to solve user issues as it belongs to customer support staffs.

Understand this will help people to find best places for submitting their support ticket or complain to a correct channel.

That wasn't the actual point that I was making. I'm talking about the users. If they know that they have a MAJOR ISSUE with the casino and they're money can't be withdrawn/accessed, then it would definitely be better to stay quiet in the forum and be PATIENT.

Those people who make brand new accounts are becoming very probable to the possibility that they might be old/regular posters in BitcoinTalk that, merely, might have gotten very impatient.

Everyone do really got impatient since we are talking about some issues on which this will really be that related to locked funds or any related on which its normal that we do get impatient. Somehow we when we are dealing up with those known reputable sites then there might be some errors on their end or something that they have seen into your activity on which it causes up such problem. In regarding about into those managers or those who do handle out marketing then its indeed not their work on handling up issues or telling up the team in regarding into someones problem specially if its a campaign member. The manager has nothing to do but i have seen some manager do make out some ping. In regarding about users making use of new accounts then its not shocking or new anymore.

They would definitely be trying out to make some new account and make up that complaints because they've been that scared that their complaint would be turning out for some investigation about the complainant instead. 

[Kavelj22]

Never bother a campaign manager with your issues in the casino, ESPECIALLY if it's YOUR campaign manager.

Although, there are campaign managers who offer help to some users, like the campaign manager of BlackJack.Fun. I believe Little Mouse helped a user before. But those were simple problems, not real issues with casino. If it's an account security issue or if a casino has a very good reason to be suspicious towards a user, then it's better to merely wait and have some patience.

In fact, all trusted campaign managers intervene in unresolved cases, especially if there is suspicion that the situation could affect the brand's reputation. Every honest campaign manager (mainly those active in the "services" board) wants to establish partnerships with professional companies because it would affect their service's reputation if they accept dealing with scammers.

Here on the forum, I've seen several times how a campaign manager's intervention resolves outstanding complaints. The campaign manager's intervention is not due to their prestige with the casino team, but rather because they have direct communication channels and can quickly receive updates to at least clarify the situation.

[EarnOnVictor]

They promised to try to respond within 20 days.
In any case, I would warn anyone to make a deposit in this casino for now. There are so many similar complaints that there are only two options. Scam or failure.

...

Has it been 20 days since you first posted your complaint here? If not, then it's better to wait until the time promised by customer service. Don't be too hasty,

Not hasty too especially also with discrediting the casino to other people like he has said.

If a casino promises you a response within a certain period, you should understand that there are other issues that they are attending to as well that have come before your own and they have to put you in a time frame to ensure that they are able to satisfy everyone.

I am with @kofemaniac on this and I don't know why some of you talk carelessly as if you don't have any human feelings, but things change when you are in the shoes of the complainer. At times, it's better be silent in some discussion so that you don't look either clueless or biased due to one reason or another, especially if the casino is paying you. For fairness' sake, is 20 days not too much for any serious casino to respond to queries? What wait are you preaching again when he already pointed to the 20th day himself? "To whom more is given, more is required." If it is more capable hands due to a large customer-base, let them get it, it's unacceptable for the customers of a serious establishment to wait more than 7 days to get a response, not to mentioned the 20 days.

[BlackBoss_]

In fact, all trusted campaign managers intervene in unresolved cases, especially if there is suspicion that the situation could affect the brand's reputation. Every honest campaign manager (mainly those active in the "services" board) wants to establish partnerships with professional companies because it would affect their service's reputation if they accept dealing with scammers.

Here on the forum, I've seen several times how a campaign manager's intervention resolves outstanding complaints. The campaign manager's intervention is not due to their prestige with the casino team, but rather because they have direct communication channels and can quickly receive updates to at least clarify the situation.

Campaign manager intervention is very limited because they only can contact their contact points for resolving those cases. But resolving those cases or not, it's not in hands of campaign managers but in the company and responsible staffs. Even the contact points with campaign managers can not resolves those cases too. They only can pass information to responsible team for investigation and make decisions that can resolve cases or just let it go with initial decisions.
Guess it and get $100 from Rollbit and Rollbit listed $Pi on Crypto Futures with leverage up to x1000..

[Stepstowealth]

For fairness' sake, is 20 days not too much for any serious casino to respond to queries?

It is actually 20 working days, and i just researched on what should be the standard and acceptable time for complaint and issues to be resolved, a 20 working days range is the limit according to this -
Read here It could also be applicable in the gambling sector I think.
I know it can a while to wait and there is always the potential to get impatient and angry, but If the company asks you to wait within a 20 working days period to have an issue resolved, It may not actually take 20 working days as your issue may be resolved even before that time.

[Kavelj22]

In fact, all trusted campaign managers intervene in unresolved cases, especially if there is suspicion that the situation could affect the brand's reputation. Every honest campaign manager (mainly those active in the "services" board) wants to establish partnerships with professional companies because it would affect their service's reputation if they accept dealing with scammers.

Here on the forum, I've seen several times how a campaign manager's intervention resolves outstanding complaints. The campaign manager's intervention is not due to their prestige with the casino team, but rather because they have direct communication channels and can quickly receive updates to at least clarify the situation.

Campaign manager intervention is very limited because they only can contact their contact points for resolving those cases. But resolving those cases or not, it's not in hands of campaign managers but in the company and responsible staffs. Even the contact points with campaign managers can not resolves those cases too. They only can pass information to responsible team for investigation and make decisions that can resolve cases or just let it go with initial decisions.

A campaign manager can also respond to complaints against a platform by taking the right position if the platform delays responding or not resolving outstanding issues. No honest campaign manager would agree to establish or continue a partnership with a company with numerous complaints and outstanding issues.

To confirm my point, we've seen how a campaign manager can lose his reputation due to partnerships with untrustworthy platforms. In many cases, the campaign manager becomes complicit by remaining silent if he refuses to intervene under the pretext of neutrality or not interfering in the internal affairs of their partners. A campaign manager plays a crucial role in establishing a brand's reputation, and just as the brand is affected by the reputation of the campaign manager they contract with, the campaign manager is equally affected, if not more so.

[Sim_card]

In fact, all trusted campaign managers intervene in unresolved cases, especially if there is suspicion that the situation could affect the brand's reputation. Every honest campaign manager (mainly those active in the "services" board) wants to establish partnerships with professional companies because it would affect their service's reputation if they accept dealing with scammers.

Here on the forum, I've seen several times how a campaign manager's intervention resolves outstanding complaints. The campaign manager's intervention is not due to their prestige with the casino team, but rather because they have direct communication channels and can quickly receive updates to at least clarify the situation.

Campaign manager intervention is very limited because they only can contact their contact points for resolving those cases. But resolving those cases or not, it's not in hands of campaign managers but in the company and responsible staffs. Even the contact points with campaign managers can not resolves those cases too. They only can pass information to responsible team for investigation and make decisions that can resolve cases or just let it go with initial decisions.

A campaign manager can also respond to complaints against a platform by taking the right position if the platform delays responding or not resolving outstanding issues. No honest campaign manager would agree to establish or continue a partnership with a company with numerous complaints and outstanding issues.

To confirm my point, we've seen how a campaign manager can lose his reputation due to partnerships with untrustworthy platforms. In many cases, the campaign manager becomes complicit by remaining silent if he refuses to intervene under the pretext of neutrality or not interfering in the internal affairs of their partners. A campaign manager plays a crucial role in establishing a brand's reputation, and just as the brand is affected by the reputation of the campaign manager they contract with, the campaign manager is equally affected, if not more so.

Campaign manager can only help contact the management of the brand to solve whatever problem customers have and to also come and clarify on their ANN thread so assure customers that whatever problem it is, will be solved. It's if after several attempts, nobody hears anything from the casino representatives and the issues ain't been solved, that the campaign manager will stop the campaign.

[AprilioMP]

Campaign manager can only help contact the management of the brand to solve whatever problem customers have and to also come and clarify on their ANN thread so assure customers that whatever problem it is, will be solved. It's if after several attempts, nobody hears anything from the casino representatives and the issues ain't been solved, that the campaign manager will stop the campaign.

I think about the limitations of the campaign manager in resolving a case it is correct as a BlackBoss_ understanding. The limitations of the manager may be intended contained in differences in function. It is possible that the manager is only bound by a contract and runs the contents of the contract which does not come out of the scope of the campaign management.

On the other hand from a positive point of view, managers close to the casino because they often communicate so that someone can assume if a manager can try to offend the problems that are raised here.

[Wind_FURY]

Never bother a campaign manager with your issues in the casino, ESPECIALLY if it's YOUR campaign manager.

Although, there are campaign managers who offer help to some users, like the campaign manager of BlackJack.Fun. I believe Little Mouse helped a user before. But those were simple problems, not real issues with casino. If it's an account security issue or if a casino has a very good reason to be suspicious towards a user, then it's better to merely wait and have some patience.

In fact, all trusted campaign managers intervene in unresolved cases, especially if there is suspicion that the situation could affect the brand's reputation. Every honest campaign manager (mainly those active in the "services" board) wants to establish partnerships with professional companies because it would affect their service's reputation if they accept dealing with scammers.

I believe not all, but there are definitely some of them who will help if the problem is not a major issue.

Plus it's not the job of the campaign manager to maintain the casino service's reputation. His responsibility is towards the users in his/her campaign. If there's increasing suspicion that a service's scam accusations a starting to be shown as true, and because BitcoinTalk's campaign managers are incentivized to be honest, then the manager will simply END the campaign.

Here on the forum, I've seen several times how a campaign manager's intervention resolves outstanding complaints. The campaign manager's intervention is not due to their prestige with the casino team, but rather because they have direct communication channels and can quickly receive updates to at least clarify the situation.

I have seen two. They were merely minor issues and the managers wanted to help, no one forced them.

[BlackBoss_]

I think about the limitations of the campaign manager in resolving a case it is correct as a BlackBoss_ understanding. The limitations of the manager may be intended contained in differences in function. It is possible that the manager is only bound by a contract and runs the contents of the contract which does not come out of the scope of the campaign management.

On the other hand from a positive point of view, managers close to the casino because they often communicate so that someone can assume if a manager can try to offend the problems that are raised here.

I said what I said and I won't comment more on it because I don't intend to continue this discussion for my post quota. I agree with your opinion too, don't get my post wrong.
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[The Cryptovator]

Hello Rollbit team, it seems an allegation has been raised against you. According to him, not getting enough support from the support team and replying with the same things. The allegations regarding multi-accounts, so we don't know if they are true or false. We are expecting resolutions from your end and explanations regarding the allegations. Since he created the thread on the scam accusation board, it might hurt your reputation unless it exists as an unloved thread.

Here is the thread link: https://bitcointalk.org/index.php?topic=5537096

[JiiBs]

Hello Rollbit team, it seems an allegation has been raised against you. According to him, not getting enough support from the support team and replying with the same things. The allegations regarding multi-accounts, so we don't know if they are true or false. We are expecting resolutions from your end and explanations regarding the allegations. Since he created the thread on the scam accusation board, it might hurt your reputation unless it exists as an unloved thread.

Here is the thread link: https://bitcointalk.org/index.php?topic=5537096

Haven’t seen some of these cases as it’s risen in the past, I even had to go and review the reputation thread for a few of these and you would find a good number of them. The issue did range from some users having to use VPN to by pass restricted zones to mere suspicions or some other category to which the support might deduce. It’s unclear what the case with this user might be but, from what I see now, it’s a seeking to understand how to handle such situation but then, prompts don’t just come up except triggered.
It’s good to relate it here like you did and hope it would be subjectively looked into or pushed to the appropriate quarters.

[gerasim88]

They haven't answered me for three months. I write them emails everywhere. It's just some kind of humiliation.

https://talkimg.com/images/2025/04/03/l58Rv.jpeg

https://bitcointalk.org/index.php?topic=5522614.0

https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due

[Wind_FURY]

https://bitcointalk.org/index.php?topic=5522614.0

In that topic, you posted that the casino was asking to list all of your other accounts that you registered. I believe that instead of telling them that you didn't make multiple accounts - I'm not accusing you that you did - you probably should ask them what made them suspicious that you made multiple accounts, and tell them to list those accounts that they think are yours too.

Because to avoid absolute confusion, if the user is truly innocent, they should be more transparent about their investigation too.

Furthermore, what are the casinos' success rate for finding users that have made two or more accounts?

[JiiBs]

They haven't answered me for three months. I write them emails everywhere. It's just some kind of humiliation.



https://bitcointalk.org/index.php?topic=5522614.0

https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due

I see that there have been some sort of conversation between you and the support but, you didn’t let us on it through, that’s just a preview of all your mails without any detail. Wouldn’t say you ain’t handling it better though, given the time that have past but then, if you are sure you don’t have another account with the betting site, then you could stay your course with the casino and have them present what they’ve got against you, knowing full that, if it turns out to be true, you don’t get a say in it no more.

[gerasim88]

They don't answer me anywhere. I filed a complaint with Casino Guru. They ignore it.