I have already apologised about the violation with a Skype message promise. And I confirm that all I stated was pure fact. (You are welcome to take legal actions against me if anything in the apology post in untrue.) Sincerity is rather a subjective concern. I think I'm sincere.
If total transparency is ever granted, people will be able to answer all their questions and they will know that this is a complete lie. I urge people to wait until they have all the information. While it may appear as though Zhou is being more forthcoming please do not mistake it for honesty.
They only have one question: "When will I get my money back?"
The other questions are really not important.
You can blame me however you want on the troubles I have caused (and I did apologize for denying full responsibility), but I'm not in the dispute resolution team.
I'm here because I have nothing to do, I don't even know how many claims we have currently (I have to chat with Patrick to get some information). Am I associated with Bitcoinica at all? Well I don't know. Can I resign? No, because that will imply that you're unreasonable and such implication can damage your reputation, even though I have no such feeling.
I'm taking all the responsibility here. If customers are not getting their money back I'm the one being hurt, because a lot of people trusted me with their funds and they assumed that I have major controlling power over Bitcoinica.
I have honestly posted everything according to all the information I have. If there are more changes on the Bitcoinica's ownership structure beyond my information, and you identify the misinformation as "lie", please go ahead.
Here's the a list of statements that are currently verifiable without violating any NDAs:
1. I assume I don't have any control over Bitcoinica, at least over the dispute resolution process.
2. Some customers are blaming me for the problem (especially in first 20 pages of this thread).
3. I apologised and gave a self-criticism publicly (about my incompetency in security system).
4. Bitcoinica Consultancy is not paying for the losses directly.
5. Bitcoinica Consultancy's compromised system (which was already in production before Bitcoinica's transition period) is the direct cause (i.e. if the transition didn't start the problem wouldn't have happened, and the transition didn't cause the initial compromise on the email server).
6. Customers have waited 7 days for a claim form (please don't bring up the 3rd party form issue, I suggested that only because you are taking too much time. I could have done it must faster with same security features).
7. I was prohibited from expressing anything that may damage Bitcoinica Consultancy's reputation (this is from your long post recently ).
8. I have not officially resigned from Bitcoinica, and my current position is unknown.
9. I have not signed any NDA with any one in 2012.
10. I do not have access to the funds and the claims form.
11. I have suggested several ideas to speed up the claim process in Skype group chat, and Patrick has selectively adopted some. (Not really valuable ones I admit.)
12. I assume that I obtained the permission from the person who may grant you the transparency (I'm not sure) to post the apology.
13. I have been asked to co-author an apology in my name. (And my own one doesn't sound sincere enough. )
14. I'm neither an insider who has access to information, nor an outsider who is not liable for communicating information (which should be treated as pure speculation).
15. I have not been paid by Bitcoinica for any work since 1 April 2012 and I have voluntarily given up the payment.
I kindly ask whoever working on the dispute resolution to work more efficiently. My original intent was to deny the responsibility considering the customers are blaming me, who has no control over the dispute resolution for the unresponsiveness of the team. My words have damaged Bitcoinica Consultancy's reputation because I should take part of the responsibility.
Everything here is in no way criticism. I'm willing to take responsibility on anything that I'm involved.
But honestly, customers are not satisfied. That's the worst reputation damage you want to have. Again, I have nothing to do here. I know everyone could be happier if I post the evaluation result of this Ruby statement here everyday:
["We are working on the claim process.", "You'll get paid very soon!", "Our team is working 24/7 to deliver our promise.", "We are working extremely hard.", "I'm very happy that the whole team is working together.", "You have been trusted Bitcoinica for over half a year, and we won't disappoint you this time."][(rand()*6).to_i]
But it's just not how PR works (in my opinion).
I might be immature (I have no age privilege to disprove this). I might just suck at PR. I might be the 17-year-old kid causing endless troubles for you. I'm truly sorry.
My final suggestions:
- Return the money as soon as you can.
- Tell the truth.
After being confronted on the issue, he agreed not to post anymore. After breaking that promise only hours later, we confronted him again privately.
He posted an insincere and politically worded apology.