Can I close it now? They've reached a verdict regarding your case and choose to mark it as rejected.

If I may add, they made a very nice conclusion, though: if your concern was really about your gambling addiction that's left unattended and intervened [though they actually did, once they're made aware of it] then why did the initial case you raised was about your betting and not your addiction?

Huh? I guess you didn't expect them to actually give this entire thread a read, eh?

To clarify, they confiscate all of your funds? Including the other balance you accumulated from the winnings of other bets? Were you at a profit from your entire stay at Stake?

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Yes, this is another case that has nothing with money laundering, but this is another case that has to do with being compliant to clauses on the ToS both parties entered into agreement, that Stake are allowed to do their CDD. I believe I've give some explanation on the other thread.

I really frowned upon this "new" approach from Stake, but it doesn't mean they don't have the right to ask for it. Even with the neighboring case, where their level-4 verification goes out of the fence [while at the same time, frowning upon and thinking that the decision they made on that case is not something acceptable] the basis of it stays true, that they reserve the right to ask for SoW and may brought it up whenever they deemed fit.

What if a player is unemployed and doesn't have a bank account? Well, they have other acceptable documents a player can submit to verify their SoW.

OP, I think they've crossed a line with this one,



I think they've went from investigation to trying to make things as difficult as they can imagine. Depending on their explanation of your inquiry on AG for why it got rejected, and considering the many unresolved cases against them, I might leave a tag for the time being to warn others to be careful playing on Stake for the time being. I'll be waiting for their response on AG.

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As much as it exasperate me because they dragged this case for way too long and overcomplicate things, there's no other way to move forward... or backward. As I've explained on other thread for a relatively same inquiry you made, just because Stake is not happy with OP's level 4 KYC, it can't be translated into OP acceptably saying, "Ok, I've had enough, please close my account and send me back my money, I am not going to perform level 4 KYC anymore nor will I play on your platform anymore," and they'll comply.

Stake overcomplicate things and demanded impossible things aside, once the phase been initiated, it has to be seen into completion. Showing betting history and profiling won't do much.

If I may repeat myself, the KYC goes, no matter what.

Kinda beating a dead horse here, the verdict has been made, and you've agreed that the dispute resolution made by the third party is final and bindings. Much that people [probably] desire a different outcome, the verdict has been made and both parties has to honor the decision.

I don't think GC don't have any clue at what they're looking at, I'll say it's safe to say that they've had experience with thousands of cases like this.

Interesting thing though, you're limited on other casino for... what reason?

Ahh... I understand.

Anyway, someone else from neighboring thread with "similar case" as you [I mean he got stuck on KYC verification] managed to get verified, as per his own statement [I can't see it yet on AG], and his case will now goes into the investigation phase where Stake will confirm their suspicions and gather their findings.

I am hoping yours will get verified soon, and then we can get to the real issue of your account.

OP, though I always welcome PMs and open my inbox to discuss private matters, a request for helps and opinion, a notification for an ongoing case, or simple casual chats about life, and since I strive to keep what [and who] arrives to my inbox, I am highly encouraging you to share what you shared to me privately here, so others can see it themselves and give their opinion. At least the very last one.

In regards to your last PM, I am moving my reply here for public consumption instead of privately as this part forward will be the conclusive part of your case.

Without being specific, to honor the private nature of PM, and without revealing word-by-word of the answer you get from them, I'll have to say that the verdict is final. When you and Betcoin moves your case to an arbitrator [and further escalated to the licensor] you both agrees that it'll be the one and only verdict you both will honor.

Suppose the licensor said otherwise, I believe AG will also comply to it, be it willingly or not.

You are free to share the answer you got from GC here or to keep it yourself. But as I've read their findings, in case you choose to keep it privately, I hope my statement holds some water to people overseeing this thread that this case can be marked as resolved by the ruling of licensor.

Heard back from Razer today with a good news. They managed to get into OP's account and placed exclusion on it so that he can no longer use the account.

I somehow doubted OP ever mentioned or indicates that he's a gambling addict to rollbit's support, that's why he deleted his other posts, as he realized he couldn't win community's sympathy with his baseless story. And given above mentioned action has been taken, I think we can mark this as resolved.

Quite safe to assume that they did from OP's very little explanation and the lack of clarification. Their findings [alt-account] is quite logical if we assume OP is from restricted country, don't you think? OP will need other accounts since his other ones were banned.

And that'll be [at least] two points being breached. I am sure OP is at an overall profit from the previous accounts and abuses, otherwise SB will return his initial deposit.

Yeah, as stated, the KYC are the "prelude" of the real investigation. Only after they've got your data and verifies it, the investigation will begin. In an ideal world, they'll release the rest of your fund, minus the winnings you got from the questionable bets. So, hopefully they'll take this decision, because the alternative is much more bleak [they confiscate everything].

Hi, OP, I see that you've been online from time to time. First I noticed was on 13th of April, and then again on 20th. Can you please confirm if you're accessing SB from Germany, and thus, from a restricted access? Your silence will make people assume the answer is "yes", and thus this scam accusation is not valid as SB do everything according to the rule.

I'd be waiting for a couple of more days before having to strongly assume that above narrative is true and mark this case as invalid. I am hoping for your cooperation.

Not reading the thread and go straight to posting a comment, aren't you?

OP did not adding or reducing any character from the address, nor violate any of their rules. OP simply deposited into tipping address instead of his account. That's that, and his fund can [understandably, as this is the second chance it happened] be considered as a generous tip.

Then I'll suggest you to complete your KYC before any situation can happen to you and they slam their KYC hammer on your account. Prior to completing the highest level of KYC [given your problem will be on their level 4, SoW], don't deposit any further and it'll be best to withdraw everything in incremental amount instead of whole.

Otherwise, if you don't want to do your KYC on Stake, then leave [with same suggestion to withdraw as above] and move to other casino you prefer more. Simple as that.

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Are you sure with this statement?

If Stake doesn't happy with the result of OP's level 4 verification [SoW], it means they deemed OP did not pass their monitoring and CDD [Customer Due Diligence], especially because OP did not pass level 4, which heavily related to AML policy.

Thus,


It's just one of handful rules on Stake that state the reasons they're allowed to confiscate someone's fund if they find something strange.

I am sorry if I misunderstand, but you're addressing that sentence to me? Which bets were this that you gave me so I can contact stake? I don't think I've receive any means of communication from you aside from this thread? Were you contacted by someone pretending to be me?

On that case... I'll PM Razer, I'll ask him to redirect his resources and manpower to get to OP's UID and put him in an exclusion. Lest he borrowed some from someone and burn them out as well. Hopefully Razer can zeroing into OP's account from the limited information provided here:

Account created by June 2023
USD 400 initial deposit
Deposited in the sequence of 2,000, 3,000, and 5,000
And... Terrorizing their support team every two or three days.

That'll still be a needle in a hay barn. But I guess OP will not come back here to provide his UID.

Yes, I can confirm that I've received both of your screenshots proving that you both are telling the truth. That two doesn't necessarily mutually exclusive. Both can happen and both can still be true at the same time.

To make it clear from what I can infer from both evidences, OP, you sent an email to GC, and GC replied to you, asking you to fill the form and other requirement they stated on their reply, while at the same time also wrote to betcoin, to let them know there is a case against them and to give them a chance to prove themselves while waiting for you to provide the information from your side.

I'll boldly assume they asked for this on just-in-case basis, they'll need those data to cross-check them [the documents you provided] with betcoin's explanation, to see if betcoin tell the truth or they found something is amiss with betcoin's explanation, of which they'll then use your information to get to the bottom of the case.

From what I know, licensor's procedure from an end-user perspective goes: a user raises dispute, they describe the situation and provide supporting evidences, and the licensor will investigate things themselves, asked as many rebuttal from the casino as they deemed necessary.

They're not going to have an investigation like AG or CG where things are kept for public consumption. They read the situation in private, they asked for proof if necessary, and when they get what they needed, they pass their judgment.

Given they no longer require your data [I infer correctly that you haven't send them up to this day?] it opens to a possibility that they find betcoin's explanation to be reasonable and betcoin's supporting evidence is indisputable. Otherwise, I believe, GC will send you an email, demanding those data.

I somewhat doubted the truth of his story, some of it sounds strange and counter-logical, I'll keep them for myself for the time being, though.

And... sharing his story to YouTube as an influencer? Yeah, good advise. I believe that's his intent, a hidden threat he slipped in between his narrative, stressed at the end of his opening post, that reads: "I am a fitness influencer, I'll spread this story to my audience if this case does not get resolved to my favor."

Do you mind to wait for a little while here when we try to deescalate the situation? I've reached them through PM and inform them about this situation. acroman08 did as well, several hours after me. I'll wait for a couple of more days before trying other means of contact to reach them.

If you still insist on going to go with the court though, then you're more than welcome to do it. Unfortunately I can't provide you a contact of good lawyer.

Umm... quite trivial but... I believe OP is the son, the one that's once proud and now admitted that her son [his words, I merely borrowed it] "fucked up" is his mother. OP is 37 years old fitness influencer and personal trainer.

As I've explained to you on PM when you reached to me, their refusal is most likely due to how you wording your case to them, which sounds like you asked them to mediate them to fire Betcoin's "rude" representative, of which --as I explained-- clearly outside their scope and capacity, not because they don't want to mediate your case per se.

AG's staff suggested you to reach to their licensor. I assumed your silence for these long is because you're currently attempting to reach GC, that's why I refrained from explaining the situation to Peeps Place when he inquired an update.

Given your answer above, you're not reaching GC?

Actually, I think what OP tried to accuse here is Rollbit's "inactivity" toward the sign of his gambling addiction that made him lose a lot. He claimed that they should have seen the sign when he chatted with them, demanding explanation about RTP and their PV.

Depending on how he conveyed those messages on his chat, which he's yet to provide, and unless he brushed that topic, I don't think an agent can infer the signs if he just keep asking about those two. If I were the agents, I will most likely think he's just a disgruntled player who vent their frustration upon losing, and I've give my best to explain about how those two --PV and RTP-- works.

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Oh and, OP, I'm conjuring your deleted posts back from the void you casted them away. I am sure you just accidentally deleted them?

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