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1. Morroco
2. Over
3. Spain
4. Over
5. Egypt
6. Under
7. France
8. Over
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[...]
It is indeed 'Username' is right, and I have sent you email in PM. I hope to hear from then ASAP.
Thanks for helping out.
I've sent them a PM with the details you provided here and through PM to me. I can't promise you ASAP, because, as I said, I am rarely in touch with them, so I am rather unfamiliar with their response time and I don't have a contact of their staff. So, instead, let's wait a few days to see if the PM reach them and they'll pop in here. If by the end of week [that's Sunday, just to be clear] they're yet to be online and respond here, I'll try to find and exhaust other means of contact to reach them. |
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I just use VPN because it creates a tunnel between me and the server so it gains more security for network.
As I've told I did the KYC with rollbit so It would be stupid to use VPN and KYC Spain.
Knowing that if I KYC from Spain they will "forfeied" my money, I wouldn't do it for sure, though was like Stake when they KYC me too..
In other words, you set the VPN to still show Spanish IP instead of other countries? And you didn't get any pop-up like as shown on my screenshot? Do you happen to still have access to your account? Can you please provide us your sessions details? It'll show the location details, just to verify your VPN narrative. Of course, you're free to cover the IP address if you want to. It's just the details of the country that I am looking to check. |
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As much as I agree that it'll be very much better if your friend himself being the one who raise this thread so we can get a first-hand understanding and narrative rather than playing pass-the-note, I think we're beyond moot on that matter. As such, I prefer to try to get this done.
I can't promise you much, as I rarely in touch with duelbit's representative, but let me try to get their attention by as much means of communication as I can or necessary. Just to be sure, your friend's account username is... "username"? I am not sure if this is a correct info and how feasible it is for someone to acquire that username, not to mention what a waste to attain such unique UID and it by got banned on day 1. In case it's an incorrect info you got from your friend, can you perhaps PM me his email address so I can submit both info to duelbit's representative?
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Hello @BC.Game Support and thank you for your response and the additional information.
As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.
As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.
To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."
I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.
I would also appreciate more explanations on your response times and how your Customer Support has handled my case.
I look forward to your prompt response and hope for a satisfactory resolution.
Best regards.
_____________
Hi @holydarkness !
Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.
I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.
I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.
Thank you again for your understanding and cooperation.
Umm... I think that is what actually BC.Game Support trying to say, that if they acknowledge that your winnings are probably not purely and entirely from Mahjong Master, instead it came from several games, thus if you feel that the amount they confiscated [12,000 USD according to your narrative] is not correct, you're free to raise a dispute informing how the error happened. The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000. |
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Those said, all in all, it seems like our daily life in scam accusations board, nothing out of ordinary so far.
Hmm. I don't know about that, but your analysis makes sense in this context which is why we will have to see how all of this plays out. I still feel BC.Game is going kaput yet again, but time will tell. Also, this forum definitely needs more unbiased and objective mediators like you as some of the posters above mentioned. I can see that they've start addressing each cases, sans the one with 4 millions as they're currently investigating what happened and the communication happened with the player [this far] through PM for UID purpose. Hopefully the other three can be resolved very soon.
…
Wapfika, I really appreciate your very kind word, you put a big smile on my face and made my day. Thank you.
Thank you very much for the recap here sir. I can’t imagine the amount of time you dedicate in daily basis just to investigate scam accusation in the forum in pro bono way. The pending accusations that you summarized seems like there’s a weight on it that needs to be address immediately by the representative. Are you communicating through the live support of BC or you have a contact within the team of BC on socials on gathering info for each cases? I have contacts of several BC staffs [about how I ended up with those, it's perhaps a story that's better for another time]. I reach them whenever an accusation arise, of which they'll respond quickly and address the threads promptly. I am most frequently in touch with the staff who handle BC.Game Support account [the person is very kind, by the way], but whenever an occasion arise where I can't get in touch with them, I can always reach other staff who will jump in and fill in [or inform the person]. |
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Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced. After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform. According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win." We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.  https://ibb.co/Z884J2vOriginally, this game had very low popularity. All these players joined on the same day, and most of them made profits. Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds. Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us. [Reuploading the image through talkimg and quoting the post in full for reference] I checked and can't find "mahjong master" on their search result, so I assume they've indeed temporarily removing them from the site for security reason. OP, did you played mahjong master in one or more of your session on BC? And BC.Game Support, about the last two paragraph of your post, do I understand correctly that you're intended to only confiscate OP's winning from the buggy game and release the rest of his fund that is not related or earned from Mahjong Master? |
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I've got a mail from compilance they will check it, hope I can get my withdraw.
That's so sad that Benji told me: As mentioned, you are in significant profit here on Rollbit. The funds have been forfeited.
Also is so bad to experience that support's tells you your money is forfeit, for what for follow instructions and make the KYC?
Why they didn't flagged me when I was losing all to return my money that I lost betting? And now they flag me that for the first time I'm in profit? What a dark trick holy.
You guys talk like sorry for your lost money, I'll fight for my money.
Just look at what rollbit does thats a good plan for them, you can deposit and lose money, but if you win I get restricted, so they win or win there is no chance for them to lose and no chance for me to win.
I don't get why I can't just get my withdrawal, they want to keep my money, that's so scam wtf.
Also you guys are telling that it appears a popup, cmone lets be serious, I use vpn for my security and it doesn't appear.
Look what stake does for example, they literally cancel the connection from countries that are not in their list.
In the past in stake in Spain I could bet but they restricted Spain some years ago and I noticed because stake.com wasn't loading, also had this same problem with Stake and I got my withdrawal and account closed.
So at the end they are winning money not because people is greedy and odds are in the casino's favour, it's because they make those tricks to keep the money of customers, if you lose OK, if you win KYC, restricted account and withdrawal not processed.
This shouldn't be legal to be allowed to happen, I'm sure they have a good engineer team that can block connections from restricted countries... make like stake.com and don't let the website load.
Players in those casino's are destined to lose, with the risk of the player to bet and lose money.
Did the use of your VPN alter your country of origins? Like, it made it like you were accessing it from Japan or countries other than Spain, or did you set it just for IP masking purpose but still put you "in" Spain? |
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Hi, got your PM inviting me to this thread, and this post serves as a reply to that PM.
I have the same curiosity as what Jolly wanted to know, if I may be nosy: this case happened almost one year ago, why only try to resolve it now? And why don't your friend escalate it himself and have to rely on you?
If I may ask another thing, he got banned in matter of... hours? He registered and banned at the same day?
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[...]
If @holydarkness can send a message to Razer, I can't seem to message him as I am a newbie -- would be greatly appreciated.
Hi, I'm about to send Razer a PM notifying him about a case. So, sure, yes, I'll make sure I mentioned your situation too and ask him to check with his team and perhaps address us with [any] update here himself. |
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That is the answer of Benji
As mentioned, you are in significant profit here on Rollbit. The funds have been forfeited.
"I mean, for real? I want Rollbit to answer the following points: 1. Why is Rollbit not using an automatic geoblocking system? Are you using your inefficiency as a trap like this case? 2. Since Rollbit mentioned that the player already booked profit from past sessions, does that mean Rollbit allowed the player to play from a restricted region in the past? Does this imply it is indeed a matter of the quantity of cashout? 3. How does Rollbit decide when to ask for KYC? Is it after someone wins big and tries to cash out? 4. What do you mean when you said to a player, 'You are in significant profit here on Rollbit. The funds have been forfeited,' as a reason for denying cash out? As evidenced on the screenshot I provided above, Rollbit does use a geoblocking system. As for the other points, about profit from past sessions, I believe what Rollbit mean was that they will confiscate the rest of the fund on OP's account. Suppose OP is at a loss, they will return the deposit amount, but since OP is in overall profit, the remaining balance will not be available for OP.
@holydarkness are you updating the topic which had the list of scam accusation from different gambling platforms? Looks like lately there are increasing number of accusations against Rollbit again.
It seems BC.Game is also increasing scam accusations against them.
Yes, updated yesterday with latest cases [hopefully I didn't miss one or two, I don't think I do, though]. And yes, both casinos seems to have a pile of cases on their plate right now. For Rollbit, two of the cases are related to the third party they're working with, of which the cases are out of their hand, so we can only sit and wait. I am yet to inform Razer about this one, but I don't think that's necessary, given it's self explanatory [OP accessed Rollbit from restricted country], let me hail him to get an official answer, though. For BC, I am personally in touch with someone from BC and we're trying to get every single one of them solved. Let's hope we can clear them all in shortest time possible. |
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[...]
So, OP, since you can't access your site and provide the history for us yourself, do you allow BC to publish the betting history for us? I'll need your written consent here, and after that, I'll try to notify my contact, see if they can make an exception and arrange a strictly-what's-needed screenshot to be published.
« I agree that BC.Game can publish my gaming history here in the context of this matter. » Thank you for this. Now that you've done your part, let me try to get in touch with BC staff and see if they'll make an exception for this situation and willing to, given we have your consent, release that info and make things more transparent. I can see that they've start addressing other matters on other threads, this shouldn't take long. |
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Would you mind posting screenshots of the conversation you had with their support team? I am not saying that you are lying but it'll help people know whether you can back up the claims you have made against Rollbit.
regarding your case, it seems like the issue is perfectly clear, I mean, you gambled on their casino while being in pain and then they suspended your account because of it. also, as far as I know, they usually just let the gambler withdraw their original deposit and confiscate any winnings they have on their account.
I think this is a rather self-explanatory case, OP is from [and I assume a resident of, currently living in, and accessing the site from] Spain. It is one of the restricted territory of Rollbit. Unless OP is accessing from other soil all the time, he breached the ToS. There should be a pop-up message when OP accessed Rollbit from Spain [I assume he's a resident of Spain] informing him that he's accessing from restricted country. [...] and now my account is suspended and my withdrawal because I'm from Spain and it's excluded and Benji is telling me is forfeit? [...]
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Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.
Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.
There are a lot of professional sports gamblers or those that gamble for profit. Many sports gamblers move money from book to book daily to get a bet down because of a line difference. The blame is on the casino for these long delays. The keyword here is to never gamble more than one can afford to lose [or being held]. If there are a lot of professional gamblers out there [and I believe there are] then congratulation for them, they live on a high thrill. The advise will still be the same though, never gamble more than what they can afford to lose. I believe they know and apply this principle, of which become part of their success. Regarding who to blame on this, I'll leave that topic unaddressed. |
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Hello, to address in general, currently [far as I know] there are four cases against BC. One, and the simplest, is related to an investigation by Pragmatic as their provider, which I'd like to think is beyond BC's control, many casinos face this from time to time and they can't prevent it from happening, nor to deny the request to investigate, so it's technically not related to BC.
The second one is a case with a rather similar nature, about a provider, though this one is rather about a "faulty" game than an investigation. I am inquiring the player of that case to give his permission for further proof to be provided as it seems there is a discrepancy between his narrative and BC's, and the easiest way will be for him to allow his betting history to be displayed and verified publicly. I think we can get to the bottom of this one rather soon.
The third one, though I still need more details as it happened just today, is about a loss-back. I am currently inquiring more about this with my contact on BC. But I think it works like rake-back, that the amount is not set on stone and extremely dependant on many factors and player's action throughout every game they played. So, I believe it's a misunderstanding. Of course, I am still confirming this with BC, and I will urge them to make an official explanation to the thread once available.
Last, and I have to admit is the serious one, is about 4 mils USD stuck on their pro vault together with other situation. I am in touch with BC's staff about this matter as well and they're currently doing internal investigation to get better acquainted with the situation surrounding the case. I'll advise us all to wait for a development for this one.
Those said, all in all, it seems like our daily life in scam accusations board, nothing out of ordinary so far.
Wapfika, I really appreciate your very kind word, you put a big smile on my face and made my day. Thank you.
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Based on my research, the game in question is still playable...[/b][/i]
It is "Fortune Rabbit - PG Soft," and my winnings also came from several games provided by 1Spin4Win (Hold&Win - Cash The Gold), Crazy Time which are also still accessible...
Can you still log into your account? Maybe it's easier to show your game history and show that most of the wins indeed come from the games you just mentioned. Otherwise somebody here might say you can just name random games/providers. By the way, I have checked myself and the above mentioned games are still on the site and able to play. So if the wins indeed come from these games we have a problem with BC lying, allegedly of course. I have unfortunately been unable to access my account for the past three months. This is why I am awaiting evidence from BC... One of the easiest thing that I can think off of my head right now will be for you to give your consent to BC to publish your betting history to verify the game in question. Past cases tell me that casinos are reluctant to do so due to privacy policy, one thing that they respected very much for their customer, but I think there is a way to provide betting history without compromising your privacy, suppose you give your consent. So, OP, since you can't access your site and provide the history for us yourself, do you allow BC to publish the betting history for us? I'll need your written consent here, and after that, I'll try to notify my contact, see if they can make an exception and arrange a strictly-what's-needed screenshot to be published. |
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Yes the wait is agonizing. Been about a week now. Going to definitely put limits after this. Won't want to wait this long again. Thanks holydarkness. It's a hard wait.
It surely sucks to wait One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue. Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea. Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case. |
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I can't find your case on AG, it seems it never passed its preliminary screening to be posted and mediated, so I can't get a way to understand why it got rejected. Do you mind to share their response and rejection to your request?
Semi good news I opened up a casino guru complaint which is now open. Provided all documentation and they are now contacting winz. Will post here the progress
If ask gamblers denied your claim and gave you a reason as to why, why do you think casino guru will be different? I'm all for a guy getting paid if it's a legit complaint, but when the mediator is siding with the site it looks like case closed man. I don't think you're going to get a different result with a different mediator. Perhaps they will, I can see that Tomas responded and requested OP to share his ID to be reviewed, so probably there is some hope for OP. |
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My preliminary guess will be that the loss-back works like rakeback, the numbers are not fixed to certain amount, they're dependant on the game you play, the total wager you made, the house-edge, your loss, your level, and many other factors.
Nonetheless, I'll try to reach the higher-up like you demanded and inquire more about the situation, to confirm. Do you mind to drop me your UID? Either here or by PM is fine.
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I did and I replied to it!
Ahh, glad to hear that. Now let's wait and hope that the staff I am in contact with can sort your situation out or at least give us a better understanding of what happens, from their side. I assume they'll address it here publicly, but in case the conversation continues through PM, kindly update us with its development. |
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