I'm a pretty patient sort, but they're not offering any information whatsoever. Direct questions about the nature of the hold up are met with apologies rather than answers. They're very polite and courteous, but the information blackout is still frustrating. It'll probably take their tech nerds 10 mins of time, but they're likely too busy with their mn1 product...which is a POS of a different sort.
Going to start shifting some of my trading volume to mintpal. This kind of treatment is unacceptable, particularly with cryptsy's higher fees.
Edit: Take back 50% of the bad stuff I said about cryptsy. Hot off the presses:
My apologies for the delay. I have connected with our tier two
technical team regarding the PHS wallet being down for maintenance.
They are currently rescanning the blockchain now. Once done it will
be back online. Please bear with us this should be resolved shortly.
Thank you for your patience and have a great day!
Sincerely,
Leah
Cryptsy Team Leader
FINALLY some actual information combined with the apologies!