EXMO.com Cryptocurrency Exchange [Official Thread]

[LiamGallagher]

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

[bessie123]

Hello EXMO support - this post is regarding ticket numbers 345059 and 344976.

This is regarding the following: I withdrew us$ 2.500 from my balance to advcash at approx 18.40 CET tonight (Jan 24th) it then reported a server error.

Now this us$ 2.500 is not in my balance, and not in verifying status. I received no email and it appears nowhere.

It is now over 3 hours ago that this happened and I am starting to get worried.

Where did it go and when will it appear in balance again?

Your help/ reply is much appreciated.

[Latienda]

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

[NaN77]

It seems that Exmo is reaching a stable level of work, isn't it? Respect to the team.

[petushka]

Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.

[Exmo]

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

Hello Dear Customer,

I Have forwarded your issue to support team.

Best Regards

[Exmo]

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Hi There,

What about now?

[Exmo]

Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.

Yes, sure. Our expert will contact you right back.

[Exmo]

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

Hello There,

Our expert will take a look on it and contact you.

Best Regards,
EXMo Team

[manuuua]

Dear Exmo,

Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,

Cheers,

Emmanuel

[Exmo]

Dear Exmo,

Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,

Cheers,

Emmanuel

Hi There,

We are checking already.

Best Regards

[LiamGallagher]

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Hi There,

What about now?

Hi again,
No, I still didn't receive anything..

[H.M.]

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

[notdaone]

Hello EXMO!

Can you please check ticket 346266!

I have sent XRP to my account and it is not showing on my balance.
As I know XRP transactions should be instant...
What is the delay there?

[ascensive]

Hello! Really hope you can help me. I have some trouble with access to my account.
Always when i want to login, there is a message : wrong login/passwors.
I suppose, when i registred first time, i made a mistake in email field, mixed some letters.
My account is verified with two factor authentication, also i remember the password definitely.
Also, I can show you my last transactions.
Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply.
Ticket #314943

Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427.

[Exmo]

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

[Exmo]

Hello EXMO!

Can you please check ticket 346266!

I have sent XRP to my account and it is not showing on my balance.
As I know XRP transactions should be instant...
What is the delay there?

Hello, we are checking.

[Exmo]

Hello! Really hope you can help me. I have some trouble with access to my account.
Always when i want to login, there is a message : wrong login/passwors.
I suppose, when i registred first time, i made a mistake in email field, mixed some letters.
My account is verified with two factor authentication, also i remember the password definitely.
Also, I can show you my last transactions.
Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply.
Ticket #314943

Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427.

Sure, we are checking

[Johny8469]

I have a question. Why rates are higher on EXMO? And what makes everyone register themselves on EXMO?
I think I missed something.

[ascensive]

Hello! Really hope you can help me. I have some trouble with access to my account.
Always when i want to login, there is a message : wrong login/passwors.
I suppose, when i registred first time, i made a mistake in email field, mixed some letters.
My account is verified with two factor authentication, also i remember the password definitely.
Also, I can show you my last transactions.
Please, help me to solve this problem. I tried to do it several times, but technical support haven't reply.
Ticket #314943

Hello. Yesterday i received message from support, that i should attach screenshots where transactions indicated. I did it , but it's still silence from your side. This continues from 4JAN. Ticket # now 292427.

Sure, we are checking

Hi, problem has been solved successfuly. Thanks