EXMO.com Cryptocurrency Exchange [Official Thread]

[Exmo]

@bnaj:
I can confirm that the support agents sometimes are very very strange and in most cases they are not any help at all.

I recently had issues to withdraw fiat and support only wrote wrong things and asked me a hundred times to upload a screenshot of the problem (which I did several times).
The last help was the "Exmo person" here at bitcointalk. He was able to help. But he is not online that often.

Maybe it is a language problem...

Hello dear customer!

We regret that you had some inconveniences while using our service. We are working upon an improvement of our customers' satisfaction level. Your feedback is very important for us in order to conduct better analysis. Thank you for staying with EXMO.

Best regards, EXMO team

[poordeveloper]

What operations can be done without verification and in what volume? I had a look at the "fees and limits" page but I didn't find anything regarding verification limits.

[Exmo]

What operations can be done without verification and in what volume? I had a look at the "fees and limits" page but I didn't find anything regarding verification limits.

Hello dear user!

Personal verification is not a mandatory condition to register on the exchange, however, this procedure is needed to use a number of payment systems with high level security. For instance, SEPA, Wire Transfer, Western Union and MoneyGram, withdrawal via USD and EUR for Visa/MasterCard, Payza. All other operations can be done in any volume. There is no such notion as verification limits.

Thank you for choosing EXMO!
Best regards, EXMO team

[poordeveloper]

I have checked the EXMO codes. Are they 100% irreversible?
In other words, are they as safe as accepting a 6-confirmation Bitcoin transaction? Or is there any way to reverse the coupon deposit?

[Exmo]

I have checked the EXMO codes. Are they 100% irreversible?
In other words, are they as safe as accepting a 6-confirmation Bitcoin transaction? Or is there any way to reverse the coupon deposit?

Hello dear user!

Yes, you are right. They are irreversible.

Thank you for choosing EXMO!
Best regards, EXMO team

[Exmo]

See new article TOP-5 facts about Ethereum on EXMO



Should you have any questions, please write them in the thread and EXMO team will be happy to answer.

[Exmo]

See new article on How to use buy & sell page interface on EXMO



Should you have any questions, please write them in the thread and EXMO team will be happy to answer.

[BHSMC]

Dear Exmo rep,

1- If someone lives in the U.S but would like to trade in rubles on your site, how can he open a rubles account in your website?
2- What's the most common way of making a deposit into your account as fiat?
3- How long does transferring bitcoin takes?

Thanks a lot.

[Exmo]

Dear Exmo rep,

1- If someone lives in the U.S but would like to trade in rubles on your site, how can he open a rubles account in your website?
2- What's the most common way of making a deposit into your account as fiat?
3- How long does transferring bitcoin takes?

Thanks a lot.

Hello dear user!

If you want to make a deposit in Rubles, you have to exchange your currency. This can be done in the Exchange section on our website. While depositing in Rubles, you can choose from a number of methods available in the Wallet section. Therefore, you cannot deposit via Western Union or MoneyGram because they are absent when selecting a method.

Regarding the most common way of making a deposit into an account as fiat, we cannot provide you such statistics, since it isn't tracked.

The transaction speed of bitcoin depends on the number of confirmations. Bitcoin needs 6 of these, so it takes time. The specific period of time cannot be stated, since it varies due to a que of confirmations in the blockchain.

Best regards, EXMO team

[BHSMC]

Dear Exmo rep,

1- If someone lives in the U.S but would like to trade in rubles on your site, how can he open a rubles account in your website?
2- What's the most common way of making a deposit into your account as fiat?
3- How long does transferring bitcoin takes?

Thanks a lot.

Hello dear user!

If you want to make a deposit in Rubles, you have to exchange your currency. This can be done in the Exchange section on our website. While depositing in Rubles, you can choose from a number of methods available in the Wallet section. Therefore, you cannot deposit via Western Union or MoneyGram because they are absent when selecting a method.

Regarding the most common way of making a deposit into an account as fiat, we cannot provide you such statistics, since it isn't tracked.

The transaction speed of bitcoin depends on the number of confirmations. Bitcoin needs 6 of these, so it takes time. The specific period of time cannot be stated, since it varies due to a que of confirmations in the blockchain.

Best regards, EXMO team

Dear Exmo,

I really really would like to make a deposit to your site and start trading. However, there is really not any convenient option for me to make a deposit.

For USD deposits;
Western Union and Moneygram is not available.
Other deposit options are not convenient. Some are not trustworthy, others are taking big chunk of commissions.
The only option is swift which is also very costly.

Do you have any recommendation for me?

Also, just spoke to your representative on the chat, Dmitry Averin, he claims I can register the site but i can't get my account verified because I live in the United States. However, you told me before that I can register and get verified before. So which one is correct?

If this is true, then swift option won't work either. That means it is impossible to be a member of exmo for the people who live in the U.S.

Thanks a lot.

[Exmo]

Dear Exmo rep,

1- If someone lives in the U.S but would like to trade in rubles on your site, how can he open a rubles account in your website?
2- What's the most common way of making a deposit into your account as fiat?
3- How long does transferring bitcoin takes?

Thanks a lot.

Hello dear user!

If you want to make a deposit in Rubles, you have to exchange your currency. This can be done in the Exchange section on our website. While depositing in Rubles, you can choose from a number of methods available in the Wallet section. Therefore, you cannot deposit via Western Union or MoneyGram because they are absent when selecting a method.

Regarding the most common way of making a deposit into an account as fiat, we cannot provide you such statistics, since it isn't tracked.

The transaction speed of bitcoin depends on the number of confirmations. Bitcoin needs 6 of these, so it takes time. The specific period of time cannot be stated, since it varies due to a que of confirmations in the blockchain.

Best regards, EXMO team

Dear Exmo,

I really really would like to make a deposit to your site and start trading. However, there is really not any convenient option for me to make a deposit.

For USD deposits;
Western Union and Moneygram is not available.
Other deposit options are not convenient. Some are not trustworthy, others are taking big chunk of commissions.
The only option is swift which is also very costly.

Do you have any recommendation for me?

Also, just spoke to your representative on the chat, Dmitry Averin, he claims I can register the site but i can't get my account verified because I live in the United States. However, you told me before that I can register and get verified before. So which one is correct?

If this is true, then swift option won't work either. That means it is impossible to be a member of exmo for the people who live in the U.S.

Thanks a lot.

Hello dear user!

Unfortunately, it is true. At the moment we do not verify citizens from the USA. We are really sorry about that but you can repeat your request approximately in a month. It may be possible and you can become our customer.

Best regards, EXMO team

[BHSMC]

Hello Exmo,


Withdrawal is unabled for everyone and no one can withdraw or make a deposit. All other exchanges went back to normal mode 3-4 days ago. When will you make that change?

[Serpens66]

Yes, please enable withdrawal and deposits of btc again.

[Exmo]

Yes, please enable withdrawal and deposits of btc again.

Hello Exmo,


Withdrawal is unabled for everyone and no one can withdraw or make a deposit. All other exchanges went back to normal mode 3-4 days ago. When will you make that change?

Hello dear users!

Accept our apologies for the delay and any inconveniences. Thank you for your loyalty. Deposit and withdrawal of BTC will be resumed in the nearest couple of days.

Best regards, EXMO team

[rodik888]

Hey Exmo Team!

I'm trying to withdraw some funds out in roubles on my Russian accounts. But it keeps telling me that I need to verify some email ... how do I withdraw my FIAT ?

[HostFat]

Will you add support for Bitcoin Cash?

[btclife01]

Three new cryptocurrencies on EXMO cryptocurrency exchange

Considering the ongoing expanding of new trading instruments and in line with our policy of transparency, let us inform you that EXMO cryptocurrency exchange announces the integration of three new cryptocurrencies to the platform: Ripple, Monero, Tether.
This novelty will allow to trade currency pairs, the list of which we’ll announce you later.
More detailed at the news on the EXMO website.

https://exmo.me/en/news_view?id=1777&utm_source=newsletter

[Serpens66]

@Exmo:
Since several days the email confirmation for withdrawals (and also the email that a login happend) are very delayed.
Everytime I have to wait at least 10 minutes.
At the moment I'm waiting 25 minutes!

Could you please speed this up?

edit:
emails received after 34 minutes

[Cryptocoinsmania.com]

Well Exmo provides reasonable services so far. Recommendation from me.

[poordeveloper]

600 000 users trust EXMO worldwide

EXMO cryptocurrency platform is proud to inform you about its new personal record – during the recent months, the number of the platform users has increased by 100 000 people. Today, more than 600 000 users trust EXMO worldwide. So, such a rapid growth cannot but indicate the important level of trust to the work of EXMO team, and overall interest in cryptocurrency.