EXMO.com Cryptocurrency Exchange [Official Thread]

[Exmo]

you and your support are stupid

   
Varnas Roxana (EXMO.com)
Nov 28, 11:09 GMT

Hello!
Your actions have come under suspicion of violating AML legislation, because you are making deposits and withdraws of funds on the platform without making any deal

deposit from my advcash account and withdraw to my okpay account is money Laundering ??
You fools delayed the deposit. i wanted withdraw okpay from exmo, then deposit okpay to another exchanger and make a better order.
i had many deposit and withdraw on other exchangers. from 2013 i do crypto trade. just you say this is money Laundering


my withdraw is blocked for 2 days. online support say Wait up to 10 days to complete Verification  process

Dear user, at present time there is a delay in several days. It can take up to 10 days
Please wait for the answer by e-mail.

Dear user,

EXMO team is responsible for ensuring the safety and integrity of its users' funds. Please, understand that your withdrawal was blocked for a serious reason - it was blocked under suspicion of violating AML legislation. Make sure to read more about AML policy on EXMO here. We truly apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

[ivara]

you and your support are stupid

   
Varnas Roxana (EXMO.com)
Nov 28, 11:09 GMT

Hello!
Your actions have come under suspicion of violating AML legislation, because you are making deposits and withdraws of funds on the platform without making any deal

deposit from my advcash account and withdraw to my okpay account is money Laundering ??
You fools delayed the deposit. i wanted withdraw okpay from exmo, then deposit okpay to another exchanger and make a better order.
i had many deposit and withdraw on other exchangers. from 2013 i do crypto trade. just you say this is money Laundering


my withdraw is blocked for 2 days. online support say Wait up to 10 days to complete Verification  process

Dear user, at present time there is a delay in several days. It can take up to 10 days
Please wait for the answer by e-mail.

just you have aml. other markets don't have?
i work on yobit therocktrading livecoin wex too. i didnt have this problem.

i can't wait another 10 day.. compete my verify process or unblock withdraw. it's your problem you have delay

Dear user,

EXMO team is responsible for ensuring the safety and integrity of its users' funds. Please, understand that your withdrawal was blocked for a serious reason - it was blocked under suspicion of violating AML legislation. Make sure to read more about AML policy on EXMO here. We truly apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

just you have aml. other markets don't have?
i work on yobit , livecoin , wex too. i didn't have this problem.

i can't wait another 10 day.. complete my verify process or unblock withdraw. or return my advash deposit    #2936935
it's your problem you have delay
there is 3 days i didn't have any trade. i could make profit with my blocked fund

[cyvene]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

[Exmo]

you and your support are stupid

   
Varnas Roxana (EXMO.com)
Nov 28, 11:09 GMT

Hello!
Your actions have come under suspicion of violating AML legislation, because you are making deposits and withdraws of funds on the platform without making any deal

deposit from my advcash account and withdraw to my okpay account is money Laundering ??
You fools delayed the deposit. i wanted withdraw okpay from exmo, then deposit okpay to another exchanger and make a better order.
i had many deposit and withdraw on other exchangers. from 2013 i do crypto trade. just you say this is money Laundering


my withdraw is blocked for 2 days. online support say Wait up to 10 days to complete Verification  process

Dear user, at present time there is a delay in several days. It can take up to 10 days
Please wait for the answer by e-mail.

just you have aml. other markets don't have?
i work on yobit therocktrading livecoin wex too. i didnt have this problem.

i can't wait another 10 day.. compete my verify process or unblock withdraw. it's your problem you have delay

Dear user,

EXMO team is responsible for ensuring the safety and integrity of its users' funds. Please, understand that your withdrawal was blocked for a serious reason - it was blocked under suspicion of violating AML legislation. Make sure to read more about AML policy on EXMO here. We truly apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

just you have aml. other markets don't have?
i work on yobit , livecoin , wex too. i didn't have this problem.

i can't wait another 10 day.. complete my verify process or unblock withdraw. or return my advash deposit    #2936935
it's your problem you have delay
there is 3 days i didn't have any trade. i could make profit with my blocked fund

Please, make sure to verify that your deposit #2936935 was done, and your withdrawal in not blocked.

Your respectfully , EXMO team

[Exmo]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

[cyvene]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

[Exmo]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

Please notice that the inquiry to live chat is not given a ticket number. The inquiries sent to support@exmo.com are given ticket numbers.

Your respectfully, EXMO team

[cyvene]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

Please notice that the inquiry to live chat is not given a ticket number. The inquiries sent to support@exmo.com are given ticket numbers.

Your respectfully, EXMO team

It's been 42 hours now and there's absolutely no word from anyone. You should have warned users about massive delay in deposit when your server gets DDOSed. It was supposed to be instant and now I have a significant amount of money stuck doing nothing while losing so much potential profit. Why is it so long anyway? All you need to do is login to Exmo PM account and match it with my transaction. It shouldn't have taken more than 5 minutes per transaction and if you were efficient you could have fixed a thousand balance problem by now. I doubt there's that many people affected by this delay. Please tell your technical team to work a bit faster, I don't want to end up waiting for a whole week when it was supposed to be INSTANT.

[Exmo]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

Please notice that the inquiry to live chat is not given a ticket number. The inquiries sent to support@exmo.com are given ticket numbers.

Your respectfully, EXMO team

It's been 42 hours now and there's absolutely no word from anyone. You should have warned users about massive delay in deposit when your server gets DDOSed. It was supposed to be instant and now I have a significant amount of money stuck doing nothing while losing so much potential profit. Why is it so long anyway? All you need to do is login to Exmo PM account and match it with my transaction. It shouldn't have taken more than 5 minutes per transaction and if you were efficient you could have fixed a thousand balance problem by now. I doubt there's that many people affected by this delay. Please tell your technical team to work a bit faster, I don't want to end up waiting for a whole week when it was supposed to be INSTANT.

Dear user,

The matter is that our technical specialists review every ticket in order of arrival. We guarantee that your ticket will be obligatory reviewed. However, the response time may vary due to the significant overload of the technical department. We truly apologize for any inconvenience this may have caused.

Your respectfully, EXMO team

[Exmo]

Excited to announce the EXMOCoin (EXO) Crowdsale in Feb 26.02  - 26.03 2018!

EXO, a unique biz model to grow crypto capital and invest securely, will bring Margin Loans to the EXMO platform.

Check out the details on the dedicated page.

[cyvene]

I got my Perfect Money deposit stuck for 18 hours when previously it was instant. Is this related to the ongoing server problem? Please help speed up the recovery as I'm losing a lot of potential profit. The ticket is 213214 but there is another previous inquiry that wasn't given a ticket. You can check the account associated with 213214 ticket.

Dear user,

You ticket was sent to the technical department. Notice that every ticket is reviewed in the order of arrival. You may experience some difficulties with working on the platform due to the DDoS attack that occurred yesterday. We apologize for any inconveniences this may have caused.

Your respectfully, EXMO team

Okay, can you check if I had a previous ticket sent by the live support (before 213214)? He said he sent it to technical department but there's no reply after almost 23 hours now. 213214 is the one I sent to the email a few hours after the live support.

Please notice that the inquiry to live chat is not given a ticket number. The inquiries sent to support@exmo.com are given ticket numbers.

Your respectfully, EXMO team

It's been 42 hours now and there's absolutely no word from anyone. You should have warned users about massive delay in deposit when your server gets DDOSed. It was supposed to be instant and now I have a significant amount of money stuck doing nothing while losing so much potential profit. Why is it so long anyway? All you need to do is login to Exmo PM account and match it with my transaction. It shouldn't have taken more than 5 minutes per transaction and if you were efficient you could have fixed a thousand balance problem by now. I doubt there's that many people affected by this delay. Please tell your technical team to work a bit faster, I don't want to end up waiting for a whole week when it was supposed to be INSTANT.

Dear user,

The matter is that our technical specialists review every ticket in order of arrival. We guarantee that your ticket will be obligatory reviewed. However, the response time may vary due to the significant overload of the technical department. We truly apologize for any inconvenience this may have caused.

Your respectfully, EXMO team

3 DAYS! And there's still no word on what causes it or any updates. I saw a guy on twitter who has his fund stuck for a week without any explanation. So the problem may already begun before the whole DDOS thing happens. Am I going to end up like him? This feels so terrible and I cannot do anything or move on before my fund is safely there. Please give me updates and fix it, it was supposed to be instant and yet here I am waiting for 3 DAYS.

[cyvene]

Let me appeal to your logic once more, all the technical specialist need to do is :

- Login to Perfectmoney.is (30 seconds)
- Check the transaction (1 minute)
- Correct the balance (30 seconds)

It takes merely 2 minutes and assuming you only have one specialist and he only works 10 hours a day, he could've fixed 900 problems by now. Are there really more than 900 people affected by this?

Anyway, seeing how slow you fixed things I can't help but think of the worst and this is some sort of exit strategy. I hate to do this and please prove me wrong but I will post a scam report to Perfect Money if you still haven't fix it yet. At least if you were planning an exit, your Perfect Money account will be locked pending the investigation. I have faith in this platform so I will give you 12 hours to make things right.

Please do the right thing!

[cyvene]

I don't know if you sped it up after you read my previous post but the deposit is finally processed after 100 hours. I lost about $60 because the arbitrage opportunity is lost and you still charge 3% deposit fee not to mention other income that I could've earned for the past 4 days. I will avoid this exchange until you fix your support system and corrected the balance for everyone. As of now, there is still plenty of advcash and moneypolo deposit still not credited for more than a week, way before the whole DDOS happen.

Thanks for not running with my fund anyway! Fix your stuff please.

[Exmo]

I don't know if you sped it up after you read my previous post but the deposit is finally processed after 100 hours. I lost about $60 because the arbitrage opportunity is lost and you still charge 3% deposit fee not to mention other income that I could've earned for the past 4 days. I will avoid this exchange until you fix your support system and corrected the balance for everyone. As of now, there is still plenty of advcash and moneypolo deposit still not credited for more than a week, way before the whole DDOS happen.

Thanks for not running with my fund anyway! Fix your stuff please.

Thank you for feedback and understanding.

Your respectfully, EXMO team

[cex.bz]

100 XMR dissapered from my account after API withdrawal.
Money have never arrived, also not visible from Finance list of operations. Looks like technical issue to me.

No reply for ticket (#218602) for 2 days already.

I do have a good faith in Exmo, but i'm worried, not small money.

[NaN77]

To my depo did not reach the transfer USDT, how is this possible? Have  inquiry (221085), but no answer. Thank you.

P/S the problem is solved.

[zenica]

the website is not working since this morning, using firefox and chrome

im getting "This site can’t be reached http://exmo.com  took too long to respond."

[kolyamoshman]

@EXMO hello! how long does it take to get deposit using SEPA right now? I am in Hungary
And d oyou have any problems with that right now?

[Exmo]

To my depo did not reach the transfer USDT, how is this possible? Have  inquiry (221085), but no answer. Thank you.

P/S the problem is solved.

Hi,

Thank you for feedback.

Your respectfully, EXMO team

[Exmo]

the website is not working since this morning, using firefox and chrome

im getting "This site can’t be reached http://exmo.com  took too long to respond."

Hi,

EXMO website is currently working in normal mode. We apologize for the temporary inconveniences due to increased activity and number of traders on the platform.

Your respectfully, EXMO team