EXMO.com Cryptocurrency Exchange [Official Thread]

[Raicon]

Dear EXMO,
I sent the transaction from one EXMO account to another EXMO account in WAVES, here is the link to this transaction https://wavesexplorer.com/address/3P2ZFacbU3BPUNkm7cuJAkUtfCGYhNHTETq
Here is the wallet for which the transaction was sent "3P2ZFacbU3BPUNkm7cuJAkUtfCGYhNHTETq"
Already 5 days have passed since the sending, can u help me with this please?

My inquiry is 299698

Thanks )

[agriscen]

 Dear Exmo Support team,
I hope your moto about quality of service is not just words but actually means something.....

I've been trying to withdraw XRP since 25th Dec with no luck.  I keep getting "Error 10325: Need to confirm the email".  I brought this issue to your attention on numerous occasions and have not received any reply.  Can you please unblock my account so I can make withdrawal?
I trust in your professionalism and integrity and hope you can address this issue at your earliest convenience!!!
 
You can find further details in my latest ticket raised (ticket ID 302801)

Thanks

[epambit]

Hello @Exmo.
 I did a request due an error occurred during withdrawals of euros by Okpay ( request ID #259592 ) more than 16 days. I need the money urgently. Please help me.

 Dear user,
Has your problem been solved?
Thank you.
Your respectfully, EXMO team

Funds were returned to my balance.

But now there is no way to withdraw EUR via Okpay.
When I applied for withdrawal, the fee was 0.5%.
Depositing directly at Okpay the fee is 5%.
I lost 4.5% .... (90 EUROS) ...

[roobexx]

EXMO, since 19.12.2017 (already 3 weeks !!!) I'm still waiting for my BTC withdrawal which is marked as paid in your history but never appeared in the blockchain. Ticket 258176 is open since 22.12 with no response.

Since 19.12 I'm also waiting for my EUR SEPA withdrawals (very big amount) with no funds received and no response from you. Ticket 282986.

Please resolve this two tickets immediately 258176 and 282986 cause it's already 3 weeks with no response.

[En_Ru_Tr Translator]

здpaвcтвyйтe cepвиc пoддepжки exmo

Я oжидaю вывoдa -0.101 для BTC oн зacтpял в «verifying» бoлee двyx днeй,

мoй билeт пoддepжки #302523 пoжaлyйcтa, иcпpaвьтe пpoблeмy и ocyщecтвитe

мoй пepeвoд или oтмeнитe пepeвoд тoгдa я cмoгy кyпить eщe oднy мoнeтy c этим BTC

[goldux]

Dear user,
EXMO is working in normal mode.
Thank you

Normal mode? Do you think that waiting for ETH withdrawal for 6 days (almost week) and still not received is normal mode? I am your VIP client and you are not able to answer ticket or finish the withdrawal for one week?
In the history it is showing 15 ETH withdrawal as paid, but nothing was received to my ETH wallet. 15 ETH is close to 17,000$ now, so yes, I need it.

Ticket number 294322

04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

Thanks to taking a look into this issue

[Blackshadow007]

Hello , Please Check and solve my issue asap .

Old Ticket which Live support close [ Ticket ID : #300446 ] and then Live support opened this new Ticket >

Ticket ID > 301545

I never faced such issue before in my 4 years with exmo , today i did a withdrawal of 300 USD and confirmation link came to my mail and i clicked it then it showed Withdrawal confirmed but then when i checked EXMO Wallet history it showed for a second and then vanished , Funds also didn't came to my registered Moneypolo account .

Please check the ticket and the withdrawal ID was

withdraw_confirm?id=2531972&token=7204951a6e0cd5f2e868bdb0efe75c1ec3417224

Please help me about it asap , either complete this withdrawal or provide the funds back to my exmo wallet which lost here , I am guessing this might be technical issue but i expect fast resolution of this, Thank you

is exmo reliable?is he paying?

Dear user,
EXMO is working in normal mode.
Thank you

Is it really ?

I am still awaiting for your response about my issue over 3 days now . I do not know where my money vanished . If you are running Normal mode then you should fix the issue .

[ptcftw]

Hello Exmo Support,

I have two pending withdrawals, one for BTC   -0.3571628 and other for BTC   -0.1

Both are stuck in verifying, I also have made a support ticket # 299156 and no replies so far,

I am hoping to have an answer here.

Please proceed with my withdrawals as I see people that requested after me got it faster than me.

User: ptcftw

Got my withdrawal succesfully after two days, thank you EXMO.
For all those who are waiting, just be patient guys.

[roobexx]

Hello , Please Check and solve my issue asap .

Old Ticket which Live support close [ Ticket ID : #300446 ] and then Live support opened this new Ticket >

Ticket ID > 301545

I never faced such issue before in my 4 years with exmo , today i did a withdrawal of 300 USD and confirmation link came to my mail and i clicked it then it showed Withdrawal confirmed but then when i checked EXMO Wallet history it showed for a second and then vanished , Funds also didn't came to my registered Moneypolo account .

Please check the ticket and the withdrawal ID was

withdraw_confirm?id=2531972&token=7204951a6e0cd5f2e868bdb0efe75c1ec3417224

Please help me about it asap , either complete this withdrawal or provide the funds back to my exmo wallet which lost here , I am guessing this might be technical issue but i expect fast resolution of this, Thank you

is exmo reliable?is he paying?

Dear user,
EXMO is working in normal mode.
Thank you

Is it really ?

I am still awaiting for your response about my issue over 3 days now . I do not know where my money vanished . If you are running Normal mode then you should fix the issue .

3 days or one week is nothing compared to 3 weeks, EXMO is not processing withdrawals since mid December 2017, 3 weeks (!!!) waiting with no response, multiple wd issues and ticket remain unanswered

[petushka]

So, I'm asking once more. How can I register for the Exmo pre-sale and is there any bonus?!

[maxicode]

I tried to withdraw 0.021956 BTC today from EXMO wallet to another wallet. But got this error message:
Error 10403: Your transaction confirmation is less than 20, the withdrawal is temporarily unavailable

What does it mean?

[yezh2000]

Hello Exmo.
An input WAVES delay occurred.

https://wavesexplorer.com/tx/8NUvm3SqMPjGG444JJP1VAbKnhdSyHfJCPnEWv2kA2G9

ticket 303890
support does not answer. quite
Do you really support 24/7? or it is incorrectly written in the cap to this post?

[vilomajka1070]

Hi Exmo,

I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!

Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.

Thanks

[En_Ru_Tr Translator]

здpaвcтвyйтe cepвиc пoддepжки exmo

Я oжидaю вывoдa -10317.5318 для KICK oн зacтpял в «verifying»

мoй билeт пoддepжки #310495

[Serpens66]

I tried to withdraw 0.021956 BTC today from EXMO wallet to another wallet. But got this error message:
Error 10403: Your transaction confirmation is less than 20, the withdrawal is temporarily unavailable

What does it mean?

it does mean that your latest deposit of anything needs at least 20 confirmations, before they alllow you to withdraw anything else.

[Blackshadow007]

Hello , Please Check and solve my issue asap .

Old Ticket which Live support close [ Ticket ID : #300446 ] and then Live support opened this new Ticket >

Ticket ID > 301545

I never faced such issue before in my 4 years with exmo , today i did a withdrawal of 300 USD and confirmation link came to my mail and i clicked it then it showed Withdrawal confirmed but then when i checked EXMO Wallet history it showed for a second and then vanished , Funds also didn't came to my registered Moneypolo account .

Please check the ticket and the withdrawal ID was

withdraw_confirm?id=2531972&token=7204951a6e0cd5f2e868bdb0efe75c1ec3417224

Please help me about it asap , either complete this withdrawal or provide the funds back to my exmo wallet which lost here , I am guessing this might be technical issue but i expect fast resolution of this, Thank you

is exmo reliable?is he paying?

Dear user,
EXMO is working in normal mode.
Thank you

Is it really ?

I am still awaiting for your response about my issue over 3 days now . I do not know where my money vanished . If you are running Normal mode then you should fix the issue .

All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .

[goldux]

All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .

How did you contact them? My ticket is much older than yours and it is still not solved. My 15 ETH withdrawal still not received.

Ticket 294322
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

[snkya]

Deposited significant XRP to your exchange, these got confirmed by the network, but never credited in my EXMO profile. Meanwhile XRP is dropping and I'm loosing money.

This is unacceptable - basically taking my money away!!

Please credit my money
Ticket id 310672

[Exmo]

trading page looks nice and easy to use, except graph. it should be more informative if you want to get more traders, not just beginners

Dear JohnLennon,
thank you for your feedback. You're right about graph. We are developing our new Buy&Sell page with new graphs. More detailed in News here https://exmo.me/en/news_view?id=2027.
Thank you
 

[Exmo]

Hello , Please Check and solve my issue asap .

Old Ticket which Live support close [ Ticket ID : #300446 ] and then Live support opened this new Ticket >

Ticket ID > 301545

I never faced such issue before in my 4 years with exmo , today i did a withdrawal of 300 USD and confirmation link came to my mail and i clicked it then it showed Withdrawal confirmed but then when i checked EXMO Wallet history it showed for a second and then vanished , Funds also didn't came to my registered Moneypolo account .

Please check the ticket and the withdrawal ID was

withdraw_confirm?id=2531972&token=7204951a6e0cd5f2e868bdb0efe75c1ec3417224

Please help me about it asap , either complete this withdrawal or provide the funds back to my exmo wallet which lost here , I am guessing this might be technical issue but i expect fast resolution of this, Thank you

is exmo reliable?is he paying?

Dear user,
EXMO is working in normal mode.
Thank you

Is it really ?

I am still awaiting for your response about my issue over 3 days now . I do not know where my money vanished . If you are running Normal mode then you should fix the issue .

All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .

Thank you for the answer. We kindly apologies for temporary inconveniences.
Have a successful trading!
EXMO team