EXMO.com Cryptocurrency Exchange [Official Thread]

[Exmo]

Hi Exmo,

I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!

Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.

Thanks

Dear vilomajka1070,
We review all tickets in order of arrival without exceptions. Due to the peak of the activity of traders on EXMO and the sharp increase in inquiries, the average time for consideration of each ticket  was extended. Appeals will not go unanswered. Due to the multiple increase in interest in cryptocurrency market, EXMO is experiencing an intense overload. Please make sure to treat with understanding the current situation. Your respectfully, EXMO team

[deserts1234]

Dear Exmo Team may you help me please

i Waiting since monday for a email verfication Error 10324. Need to confirm the email is always shown to me.

Your inquiry (298114) im account name on exmo is shadow123 please help me.



 Thank you exmo team email has been confirmed

[Volodka_007]

Дoбpый дeнь, Дeлaл вывoд c Экcмo 02.01.18г в гpивнe нa кapтy Пpивaтбaнкa, дeньги нe зaшли тaк кaк кapтa былa зaблoкиpoвaнa нa тoт мoмeнт, co cчeтa cпиcaлиcь нo нaзaд тaк никтo нe вepнyл, в бaнкe пpoвepили и дaли oтвeт чтo былo двe нeyдaчныx пoпытки зaчиcлeния и дeньги ocтaлиcь y oтпpaвитeля, 02.01.18 coздaл тикeт 284770, и oбpaщaлcя в oнлaйн чaт, тoлкy нoль, нaчинaю пepeживaть нa фoнe пocлeдниx cooбщeний нa фopyмe ,   вoзмoжнo здecь paзбepyтcя быcтpee.

[Exmo]

Дoбpый дeнь, Дeлaл вывoд c Экcмo 02.01.18г в гpивнe нa кapтy Пpивaтбaнкa, дeньги нe зaшли тaк кaк кapтa былa зaблoкиpoвaнa нa тoт мoмeнт, co cчeтa cпиcaлиcь нo нaзaд тaк никтo нe вepнyл, в бaнкe пpoвepили и дaли oтвeт чтo былo двe нeyдaчныx пoпытки зaчиcлeния и дeньги ocтaлиcь y oтпpaвитeля, 02.01.18 coздaл тикeт 284770, и oбpaщaлcя в oнлaйн чaт, тoлкy нoль, нaчинaю пepeживaть нa фoнe пocлeдниx cooбщeний нa фopyмe ,   вoзмoжнo здecь paзбepyтcя быcтpee.

Дoбpый дeнь,
yтoчняeм инфopмaцию пo вaшeмy зaпpocy.
Oжидaйтe oтвeтa. Cпacибo

[D0nMark]

I am waiting now for 5 days for my ETH deposit.

Send emails to EXMO, but only get auto messages.
Chat support say wait for email.

Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.

txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e

I appreciate your help and i hope to see my ETH in my wallet very soon.

[Exmo]

I am waiting now for 5 days for my ETH deposit.

Send emails to EXMO, but only get auto messages.
Chat support say wait for email.

Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.

txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e

I appreciate your help and i hope to see my ETH in my wallet very soon.

Dear user,
please send us the number of your ticket.
Thank you

[D0nMark]

I am waiting now for 5 days for my ETH deposit.

Send emails to EXMO, but only get auto messages.
Chat support say wait for email.

Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.

txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e

I appreciate your help and i hope to see my ETH in my wallet very soon.

Dear user,
please send us the number of your ticket.
Thank you

Hi Exmo,

298145 and 298145

Thank you.

[goldux]

Exmo team, please,
My 15 ETH withdrawal still not received, showing as paid in your system, since 3.1.2018, 9 days already
Ticket number: 294322
Withdrawal:
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7

Please help me to get my 15 ETH.

[snkya]

Deposited significant XRP to your exchange, these got confirmed by the network, but never credited in my EXMO profile. Meanwhile XRP is dropping and I'm loosing money.

This is unacceptable - basically taking my money away!!

Please credit my money
Ticket id 310672

exmo have now deposited my money. While the delay was horrible, they honoured the transfer. Thanks

[vilomajka1070]

Hi Exmo,

I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!

Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.

Thanks

Dear vilomajka1070,
We review all tickets in order of arrival without exceptions. Due to the peak of the activity of traders on EXMO and the sharp increase in inquiries, the average time for consideration of each ticket  was extended. Appeals will not go unanswered. Due to the multiple increase in interest in cryptocurrency market, EXMO is experiencing an intense overload. Please make sure to treat with understanding the current situation. Your respectfully, EXMO team

Hi Exmo,

thank you for your answer.
I understand you are really overload, but how long customers usually used to wait for full verification? How long for the identity and adress verification and then, how long for agreement verification? Few days/weeks/monts? Approximately? I need to know this information to plan my arbitrage trading next steps and decisions.

Thanks

[mvh26366]

BTC sucess withdraw, but the funds never appeared in the blockchain

Ticket
#313283

[crypt MST]

I don't know why they don't respond to tickets, So pathetic.

I bought a USD $ voucher from an ecurrency exchange website,
I can't find option in exmo account to upload this voucher in my USD account,
Please guide me How I can?


Ticket Id #314270

[bettomane]

Hello , i send my docs around 20 days ago and i send to 3 mails at support but no answer till today

I paste here the last ticket of  10 January :  307433

I would appreciate an answer from your kind support and the complete verification process .

Regards

username : bettomane

[Dideki]

Hello All!

I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.

ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago

Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:

#296800 8 days ago
#305461 5 days ago

In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD

I am write to the support, They never answer.
ticket number:
#296316

In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.


Best Regards,
Dideki

[andowrannl]

This site is a SCAM!!! First they will have no problem taking your money and then any time you try to withdraw it will be a big hassle for days while they play with your money before finally if ever sending the withdraw. They refuse to give tx id's with withdraw so they can hide how they are just keeping your money and gambling with it until they feel like releasing it.

Now after all these silly issues from this more and more sketchy site. They set up my sms verification, everything works to get it set up including me getting a text to confirm it works etc. Then as soon as i log off, next time i try to log in i see there is no button to send an sms and surprise surprise no sms is ever sent. The pathetic online "support" wont do anything to help and tries to get you to just wait longer. Don't worry we will just use your money for a few months while you get even more pissed off. . .  This is essentially criminal behavior and all need to be very careful dealing with these scammers.



They have effectively stolen my entire account by locking it behind this broken sms verification scam they know doesnt work. . . When you try to get them to send you a text manually or to shut off the obviously broken sms verification scam thing they tell you to email support@exmo, then the email support never will get answered if at all maybe for months and months while these criminal scumbags play with my money and screw me over for trading while there is any good chance.

Frankly it isnt surprising exmo is being attacked constantly online and off. They keep scamming people like this and they have no idea when they do it to someone with the ability to attack them back to the days of dial up. . .

[Exmo]

BTC sucess withdraw, but the funds never appeared in the blockchain

Ticket
#313283

Dear user.
We clarify information on your request. Thank you.

[Dideki]

Hello All!

I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.

ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago

Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:

#296800 8 days ago
#305461 5 days ago

In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD

I am write to the support, They never answer.
ticket number:
#296316

In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.


Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you




Best Regards,
Dideki

Dear Exmo!

All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....

[Exmo]

I don't know why they don't respond to tickets, So pathetic.

I bought a USD $ voucher from an ecurrency exchange website,
I can't find option in exmo account to upload this voucher in my USD account,
Please guide me How I can?


Ticket Id #314270

Dear user,
our support team is overload that's why the average time for respond was extended. Please wait for the answer.
Thank you

[Exmo]

Hello , i send my docs around 20 days ago and i send to 3 mails at support but no answer till today

I paste here the last ticket of  10 January :  307433

I would appreciate an answer from your kind support and the complete verification process .

Regards

username : bettomane

Dear user,
we clarify information on your request.
Please wait for the answer from our support team.
Thank you

[Exmo]

Hi Exmo,

I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!

Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.

Thanks

Dear vilomajka1070,
We review all tickets in order of arrival without exceptions. Due to the peak of the activity of traders on EXMO and the sharp increase in inquiries, the average time for consideration of each ticket  was extended. Appeals will not go unanswered. Due to the multiple increase in interest in cryptocurrency market, EXMO is experiencing an intense overload. Please make sure to treat with understanding the current situation. Your respectfully, EXMO team

Hi Exmo,

thank you for your answer.
I understand you are really overload, but how long customers usually used to wait for full verification? How long for the identity and adress verification and then, how long for agreement verification? Few days/weeks/monts? Approximately? I need to know this information to plan my arbitrage trading next steps and decisions.

Thanks

Dear vilomajka1070,
I cannot answer on this question. It depends on quantity of verification requests. But we are doing our best to speed up this process.
Thank you