En_Ru_Tr Translator
Newbie
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Activity: 20
Merit: 0
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February 05, 2018, 09:31:26 PM |
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hello exmo support,
ticket #368756
i did 1.05 eth deposit to my exmo wallet, it has more than 500 confirmatoins
it says " Verifying ETH [5019323]" at exmo, but eth is not in my account yet
tx: 0xbeedf9c99c7ab6d078cef2d793e9b3b843106619c1d3d2ffefc646d0f17e9841
i need your help, thx
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JackST18
Newbie
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Activity: 1
Merit: 0
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February 06, 2018, 03:22:51 AM |
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I got my LTC after more than 50 hours. It is really bad since the price is down down down now.
Had I got my LTC in the timely manner, I would have made 300$ profit. I lost now
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sskkmm
Newbie
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Activity: 8
Merit: 0
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February 06, 2018, 07:41:52 AM |
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Good evening,
My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.
my ticket no. 349915
EXMO Login: sskkmm
Please reply. It takes now two weeks with no answer and nothing happened. I need to withdraw my money. But I am stuck. |
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avcilar
Newbie
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Activity: 1
Merit: 0
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February 06, 2018, 09:35:32 AM |
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I am waiting for an account confirmation for 1 week. I have $ 1600 ethereum in my account. I can not do a transaction at all. I can not get any answers from you. why account is not approved. or a missing piece of paper.
I can not get an answer from you.
"Your inquiry (369224) was accepted and is being regarded by our Customer Support service."
It has been 2 weeks
but no reply
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teletubo
Newbie
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Activity: 10
Merit: 0
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February 06, 2018, 11:20:18 AM
Last edit: February 06, 2018, 11:31:35 AM by teletubo |
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I made a 7600 XRP deposit January 5th - One month and one day now. The deposit has not been credited to my account. https://ripple.com/build/ripple-info-tool/#407ff9a01bc1b5db960f38d4b89cec52889b45c4f415cf55ce66400dc234d44dI opened a support ticket (308719). They replied asking me for the transaction info (which I gave them all they needed in the first time I opened the ticket). After that, no answer. January 5th Ripple was priced 3.32 . Now it is priced 0.63 . I lost 80% of its value waiting for this deposit to clear. Or 20.4K USD. Not cool. |
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ssm4n
Newbie
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Activity: 7
Merit: 1
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February 06, 2018, 12:13:08 PM |
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Where is support?! 17 days left and there are no news or reply.
20th of January I did a transaction (WAVES) to my wallet at EXMO.com. But I didn't receive my coins! Then I created a support ticket and started to wait. 23th of January my problem was reported to EXMO technical department. And till now I don't have any replies and my problem is not solved! Ticket ID: #334779
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yohhoho
Newbie
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Activity: 6
Merit: 0
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February 06, 2018, 01:07:12 PM |
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ticket 355199, lost withdrawal, 6 days and no an answer from support
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dramarally3
Newbie
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Activity: 12
Merit: 0
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February 06, 2018, 01:59:22 PM |
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maybe they close the store ??
they have to answer our ticket one week
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yohhoho
Newbie
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Activity: 6
Merit: 0
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February 07, 2018, 07:25:40 AM |
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ticket 355199, lost withdrawal, 7 days and no an answer from support
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hgintmark
Newbie
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Activity: 4
Merit: 0
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February 07, 2018, 08:08:55 AM |
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Hello, I hope @Exmo can help me. I sent XRP (twice) to my address in Exmo but until now 5 and 6 days ago and my wallet not receive it. My ticket is (372327)
please help me.
Best Regards,
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Exmo (OP)
Legendary
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Activity: 1222
Merit: 1003
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February 07, 2018, 11:29:29 AM |
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I am waiting for an account confirmation for 1 week. I have $ 1600 ethereum in my account. I can not do a transaction at all. I can not get any answers from you. why account is not approved. or a missing piece of paper.
I can not get an answer from you.
"Your inquiry (369224) was accepted and is being regarded by our Customer Support service."
It has been 2 weeks
but no reply
Hi There, Your account has been activated. Best Regards, EXMO Team |
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Exmo (OP)
Legendary
Offline
Activity: 1222
Merit: 1003
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February 07, 2018, 11:30:30 AM |
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hello exmo support,
ticket #368756
i did 1.05 eth deposit to my exmo wallet, it has more than 500 confirmatoins
it says " Verifying ETH [5019323]" at exmo, but eth is not in my account yet
tx: 0xbeedf9c99c7ab6d078cef2d793e9b3b843106619c1d3d2ffefc646d0f17e9841
i need your help, thx
Hi There, Your ticket has been fixed. |
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sskkmm
Newbie
Offline
Activity: 8
Merit: 0
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February 07, 2018, 01:26:08 PM |
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Good evening,
My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.
my ticket no. 349915
EXMO Login: sskkmm
Please reply. It takes now two weeks with no answer and nothing happened. I need to withdraw my money. But I am stuck. Dear Exmo Support, I am still waiting for my problem to be solve. Any update please. Also, my account still not verified. |
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micaelz
Newbie
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Activity: 2
Merit: 0
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February 07, 2018, 02:26:50 PM |
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Hi,
I have reached out to you via email ( support ticket number 355102) and I have tried contacting you multiple times on Twitter.
I withdrew FIAT EUR to my mastercard on 25.01 when the option was available. I still do not have the money. Your website advised for 3 day waiting time - it has been double that.
You have not contacted me. You have made no effort to rectify the issue. I would not recommend anyone to use your facilities and I am going to seek legal advice should this not be rectified.
Could you please have someone from support get in touch?
IF ANYONE HAS HAD THE SAME ISSUE, PLEASE MESSAGE ME
user:micaelz
Can you please attend to my issue??? |
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grigoriy3G
Newbie
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Activity: 21
Merit: 0
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February 08, 2018, 12:22:20 PM |
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OK, EXMO. Let I write here too. You support don't answer.
I wrote this post on facebook and twitter under the news about starting your coin 07 Feb. 2018:
Ticket #368728. Can't withdraw DOGE. System said: "You have unconfirmed transactions with less than 6 confirmations". Last transaction - deposit DOGE 04/02/2018 and confirmed ! Support don't answer over 2 days ! And you say about start your coin ? Fix existing issues otherwise, users will leave your stock exchange. And they will be right.
Today - 08 Feb. 2018 i was blocked by you in twitter.
Another. In the chat room of the exchange, I asked users whether they have problems with the output. The result - I was disconnected from the chat with the message "Refill balance to write ...". But I have coins on balance.
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BreakingBAD
Member
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Activity: 93
Merit: 10
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February 08, 2018, 03:05:08 PM |
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I have used this exchange to move fund from perfectmoney to Bitcoin, and it was easy and fast process.
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grigoriy3G
Newbie
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Activity: 21
Merit: 0
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February 08, 2018, 03:25:23 PM |
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I have used this exchange to move fund from perfectmoney to Bitcoin, and it was easy and fast process.
You transfer TO exchange, I am try transfer FROM exchange. And this is problem. You may read thread. I am not 1. With same problem there are many users. Ban me and, I think others, in chat on exchange and Twitter because we say about problems - this is not good for exchange reputation. |
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snkya
Newbie
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Activity: 15
Merit: 0
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February 08, 2018, 05:16:38 PM |
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Two weeks since my withdrawal to Mastercard, still no money to be seen and no reply from support! Ticket #348171
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LiamGallagher
Newbie
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Activity: 21
Merit: 0
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February 08, 2018, 05:28:32 PM |
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Two weeks since my withdrawal to Mastercard, still no money to be seen and no reply from support! Ticket #348171
I have exactly the same thing. |
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danimath
Newbie
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Activity: 1
Merit: 0
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February 08, 2018, 09:47:14 PM |
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Hi Exmo!
I have two XRP withdrawals that I have made from Exmo to Kraken that have never appeared on Kraken. Both have status "Paid".
I have checked through your API now and the two transactions with task_id 2802305 and 2836743 does not have a txid when I request it through your API (withdraw_get_txid), while all other withdrawals I have made have a txid. Is this a bug/error on Exmo? How can I get the XRP back, now it seems like its lost in Exmo and there are no actions I can do to retrieve it?
The two withdrawals
02-02-18 09:01 - 251.67065 XRP - task_id = 2802305
02-06-18 19:33 - 529.693291 XRP - task _id = 2836743
Thanks in advance for any help!
I have also made a request to support, but not got any answer: Ticket number: 373127.
Daniel
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