Official Liquid Exchange Thread

[KRAUSS]

Dear QUOINERs!

Our dear Co-Founder and CEO Mike Kayamori will be doing an #AMA tomorrow at 8PM SG time (GMT+8)/ 1PM CET on Facebook Live at https://www.facebook.com/pg/QUOINE.SG/ to give the community an update on our roadmap and progress of the World Book.

If you have any questions for Mike, tag them with #AMA - we will consolidate for #AMA later.

If you are curious about Mike, check out his LinkedIn profile at:
https://www.linkedin.com/in/kariya-mike-kayamori-307a7/

#LIQUIDbyQUOINE is coming.

[KRAUSS]

Iron Shield is a series of protocols and enhancements designed to protect QUOINE clients from potential threats.
 
Featuring two new Iron Shield enhancements:
User password reset via 2FA
Users can now reset their own password on QUOINE platforms without having to contact QUOINE support.
Both email access and 2 factor authentication (2FA) are needed for users to reset their passwords for enhanced security.
Cooling off period

A cooling off period of 1 week is now added between any 2 of the below procedures to prevent hackers from gaining access to all security factors sufficient for processing withdrawal:
Password Reset
Email Change
2 FA Disable
Users therefore have 1 week to notify QUOINE of any found issue.

[KRAUSS]

Mike's weekend message to QUOINE community (March 10th, 2018)


 
Dear QUOINERs

I hope you are having a wonderful weekend.

I just came back from Sydney having the opportunity to speak at Salesforce’s World Tour. It was a wonderful event meeting people not only in the crypto/blockchain space but other innovative disruptions such as AI.

Also, it was wonderful doing an AMA yesterday. I need to do this more often.
We have many things in our pipeline and will send out our AMA schedule soon.

Here are the updates for this week.

1. New Token Listing
We had 2 token listings this week.

- EZT : EZPOS is a business POS SaaS provider with 10,000 retailers using their systems in SE Asia and $ 1 billion annual transactions. They introduce a new cryptocurrency EZToken to power the marketing and loyalty platform for their retailer network.
 Learn more: https://goo.gl/CjJdcm

- HERO : We are proud to announce that QRYPTOS is the first exchange to list HERO Token. Hero’s mission is to make credit more readily available and affordable for the unbanked or underbanked, starting in Southeast Asia.
 Learn more: https://herotoken.io/

This week, we plan to list over 6 tokens including the following 2 tomorrow.

- 1WO : 1World Online, a blockchain-powered engagement & monetization platform for publishers & brands, is listing first of its kind 1WO media token, the smart contract that rewards users for their engagement. Learn more http://ico.1worldonline.com/

- LeadCoin : LeadCoin is a decentralized lead sharing network that empowers businesses to sell their unused leads and buy hot leads from other businesses. Sellers automatically share their unused leads in real-time. Leads who didn’t match one business, are now the perfect match for another, helping businesses connect with new customers instantly. Learn more: www.leadcoin.network

2. Product Development
As I shared during the AMA, we are excited that our LIQUID Platform development is progressing well.
The underlying technology will go live in Hidden Mode (to test natural flow) sometime next week. We may need to shut down some of the services during that time.

Also, there will be 5 Phases to the LIQUID platform launch

1. Phase 1 (1st wk of April) : World Book Beta release (Limited Access Beta / Limited Currency). There will be further instruction on how to join.
 2. Phase 2 (May/June) : Fully Live. Unified Platform Desktop
 3. Phase 3 : Fully mobile
 4. Phase 4 : Financial Infrastructure (T+1 agreement, connecting with banks) + Technical Infrastructure = ECN (DMA to exchange)
 5. Phase 5: Prime brokerage + Custodial

In the coming weeks, we will set up AMA’s to update you on LIQUID’s progress.

3. Marketing / Community
- Our QUOINE Telegram community has reached 14000 QUOINERs! Many telegram communities die after their ICO/Listing but we continue to grow.
Thank you so much for your support!

- QASH/KRW trading pair is now available on Korean Exchange GOPAX! Learn more at https://www.gopax.co.kr Or join our discussion on Telegram https://t.me/QUOINE_Korean and KaKaoTalk: https://open.kakao.com/o/gLi9jLI

- Events :
I spoke at Salesforce Worldtour 2018 in Sydney and Katherine Ng presented at Vietnam Blockchain Week. Both Katherine and I will be speaking at the upcoming Money 20/20 this week in Singapore. Hope to meet QUOINERs if they are in Singapore.

- Campaigns
Please be reminded that we are having two very great programs going on: QASH Rewards Program for written content and retweets:
Learn more on our Medium and Steemit.

- Give 3 Get 3 Referral Program: When you invite your friend to sign up on QUOINEX and QRYPTOS using your affiliate link, you and your friend can EACH earn 3 QASH. Medium: https://goo.gl/9ryKaz Steemit: https://goo.gl/VCs4Hx

4. Operations / Customer Support
- Customer Support : We had our best ticket support handling again. This week, we solved 12,787 tickets (last week 8,883) in Manila and 3,205 tickets (last week 2,389) in Vietnam.
We are also reviewing ticket status and will close off tickets that has no action over the last 28 days and will set Pending Ticket rules that will encourage customers to submit the required information or the ticket will be closed after 7 days.
In the next couple of weeks, 24 new Customer Champions will be added to the team and 24/7 Operations to start with the new group . We are making progress.

- Iron Shied Security Program : On Monday we rolled out the next phase of Iron Shield security program. We have implemented a “cooling period” which protects clients from a take over of their account by preventing the change of an account setting such as email, password, 2FA soon after another setting has been changed in a short period of time. We will host an AMA on Iron Shield this Monday March 12th at 2:00 PM JST.

- Token Retrieval : We have introduced a Google form where clients who have sent their tokens to the wrong address can submit a request to have them retrieved. All clients should take care when sending transactions on the Blockchain as the nature of technology. We kindly ask everyone to review QUOINE’s token retrieval policy https://qryptos.zendesk.com/hc/en-us/articles/360000144371-Token-Retrieval-Policy

That’s it for this week and I hope you have a wonderful weekend.

Mike Kayamori

[KRAUSS]

Dear QUOINERS,

This Friday, from 8am Singapore time until close of business,
QUOINE team are going to bring you an AMA with a difference. Standard AMA rules will apply, but instead of just asking one person anything, you’ll be able to ask a whole bunch of the top brass from QUOINE, including:

Co-founder President and CTO Mario Gomez Lozada
Chief Trading Officer Andre Pemmelaar
Chief Strategy Officer Ray Hennessey
Senior Vice President of Operations Seth Melamed
Head of Marketing Katherine Ng
Creative Director Pavel Pekanov
This will be a rare opportunity to ask questions about LIQUID and our forthcoming beta from the perspective of tech, marketing, design, security, operations and business, all in one place, at one time.

Your friendly neighbourhood CMs/mods will of course be on hand to ensure everything runs smoothly.

Learn more at https://www.reddit.com/r/LiquidQASH/comments/84bhll/aqa_ask_quoine_anything_about_liquid_this_friday/?st=jes0f77b&sh=b31e29e4

[Quoine Exchange]

Hi,
Can I verify my account using NPWP (Indonesian tax ID) as identity card?

No, you can't

You should have KTP , unless you are not indonesian..

[Quoine Exchange]

Hi,
does anyboy here know about any legal cases or "group actions" against Quoinex or their executives?

My FIAT deposit is overdue since Dec. 17, no answer or reaction whatsoever via support system or e-mail from them.
I've made several deposits via same bank and never had a problem before, but suddenly this suckers went just quiet with my last transfer.
Its not a huge amount but still a reasonable 4-digit USD sum - too big to just "write-off".

Any help or ideas where/how to catch this scamers is highly appreciated.

You should contact the Community Manager of QUOINE from telegram. If you have send email to our support, there would be ticket number, kindly either contact the Community Manager or PM here.

If you are from Indonesia, most of deposit was on hold by JTRUST bank.

[felipeintheend]

I have a ETN withdrawal pending since March 22. We are on March 28 already and nothing on my wallet. That's a real joke.

[Crypto_C12]

Hi, will I able to trade the upcoming Monero's V fork right after the snapshot date? There are several exchanges like HitBTC that are going to list this coin, but I really want to trade on your platform. please confirm asap.

[KRAUSS]

I have a ETN withdrawal pending since March 22. We are on March 28 already and nothing on my wallet. That's a real joke.

Hi! Did you send message to the support? It is necessary to resolve your issue. You can also send message to our Support channel - https://t.me/QUOINE_Support

[Thadeous]

QUOINE CEO Mike Kayamori took part in an AMA with YouTube influencer Korean Jew on March 28 to talk about all things QUOINE, QASH and LIQUID. Here are the key Highlights from Korean Jew AMA with QUOINE CEO Mike Kayamori

[felipeintheend]

I have a ETN withdrawal pending since March 22. We are on March 28 already and nothing on my wallet. That's a real joke.

Hi! Did you send message to the support? It is necessary to resolve your issue. You can also send message to our Support channel - https://t.me/QUOINE_Support

Of course. I have opened tickets, spoke with support admins and all that.

[Thadeous]

QASH Rewards Program for Community Written Content and Retweets
(March Summary)

[KRAUSS]

Dear QUOINERs,

We have an important progress update to share with you from QUOINE Chief Trading Officer Andre Pemmelaar.

Medium: https://bit.ly/2Gztcb7
Steemit: https://bit.ly/2EltRLp

#WorldBook #LIQUIDbyQUOINE

[Kjara]

Both QUOINE exchanges QRYPTOS and QUOINEX apply 100% cold wallet approach.

Why we use 100% cold wallet storage

[Crypto_C12]

Any update regarding listing the new monerov fork?

[KRAUSS]

!!!ALERT!!! This is SCAM!!!! QUOINE has no any airdrop!!! Only Qash reward program. But no airdrop. I submited to moderator in this case. Just see the messages of this person...

[kenzjtk]

hello. please check ticket #311742. I make withdraw QASH
It occurred error and I did not get my qash.
I waited for more than 2 weeks to get help . I haven't received any answers until now, Did I lose my money? Can anyone help with legal actions? thank you

[KRAUSS]

hello. please check ticket #311742. I make withdraw QASH
It occurred error and I did not get my qash.
I waited for more than 2 weeks to get help . I haven't received any answers until now, Did I lose my money? Can anyone help with legal actions? thank you

Hi! please provide your details to our support channel - https://t.me/QUOINE_Support
Just ask any CM for help and explain all you need.

[kenzjtk]

hello. please check ticket #311742. I make withdraw QASH
It occurred error and I did not get my qash.
I waited for more than 2 weeks to get help . I haven't received any answers until now, Did I lose my money? Can anyone help with legal actions? thank you

Hi! please provide your details to our support channel - https://t.me/QUOINE_Support
Just ask any CM for help and explain all you need.

I contacted every day on the telegram. There is not any support to resolve my ticket

[KRAUSS]

hello. please check ticket #311742. I make withdraw QASH
It occurred error and I did not get my qash.
I waited for more than 2 weeks to get help . I haven't received any answers until now, Did I lose my money? Can anyone help with legal actions? thank you

Hi! please provide your details to our support channel - https://t.me/QUOINE_Support
Just ask any CM for help and explain all you need.

I contacted every day on the telegram. There is not any support to resolve my ticket

Hi! I sent you private message. Please check it out and contact me. I will help you in your issue.