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Author Topic: Official Quoine Exchange Thread  (Read 35955 times)
R4v37
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November 29, 2015, 03:19:00 PM
 #61

Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.

Hi Raj,

Don't want to sound like a broken record but I'm unable to give any updates until next week, when we should be able to get these withdrawals processed during the working week. I really do apologise I can't give a more concrete answer but as soon as I know that they have been successfully processed I will let you know on here.
if possible, may you send me PM if your WD process is normal again?
i'd like to use ur service

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helmy77
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November 30, 2015, 01:09:49 AM
 #62

heeeelooooooo this is real exchanger or what?? 6 day for withdrawl rupiah still not come in bank account
8 hour for withdrawl btc and still not commin in my wallet??? it's scam?? or WHAT!!!!!
rajkumar_raj
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November 30, 2015, 05:51:06 AM
 #63

8 hrs for btc withdrawal increases my worry.
Is it not automated? is there any manual operation involved for btc withdrawal?

Quoine account holders,

only few of us are speaking out here about delay.
We can judge if more of us are facing the issue.
If the delay is only for very few then we will hope that this is not a scam.
rajkumar_raj
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November 30, 2015, 06:07:43 AM
 #64

Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.

Hi Raj,

Don't want to sound like a broken record but I'm unable to give any updates until next week, when we should be able to get these withdrawals processed during the working week. I really do apologise I can't give a more concrete answer but as soon as I know that they have been successfully processed I will let you know on here.
if possible, may you send me PM if your WD process is normal again?
i'd like to use ur service

Hi Quoine Support,

If you can explain your WD process for BTC & FIAT in detail and let us know where in the process it is delayed, we can understand and wait for it. Without any reason for delay, it is hard for us to remain quiet.
hifzi
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November 30, 2015, 09:49:20 AM
 #65

hey quoine what happen with my WD its been 12 days and still nothing, and how can my friend req withdraw with over 70million IDR hasbeen already processed me only 7 million IDR still stuck in processing ?


i read in reddit there also some one askinbg about their pending WD


Quoine Exchange
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November 30, 2015, 10:45:11 AM
 #66

Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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November 30, 2015, 11:00:35 AM
 #67

okey ill wait for late more 24 hours

Quoine Exchange
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November 30, 2015, 11:17:43 AM
 #68

8 hrs for btc withdrawal increases my worry.
Is it not automated? is there any manual operation involved for btc withdrawal?

Quoine account holders,

only few of us are speaking out here about delay.
We can judge if more of us are facing the issue.
If the delay is only for very few then we will hope that this is not a scam.

Hi,

Just to clarify, the bitcoin withdrawals won't be instant, as per the email you receive when you request a withdrawal. Typically it is 24 hours plus for bitcoin withdrawals.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
digitizing
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November 30, 2015, 11:29:52 AM
 #69

Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?
Quoine Exchange
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November 30, 2015, 12:41:50 PM
 #70

Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?

Hi,

The withdrawal now is 1% for IDR as per https://www.quoine.com/fees/ and then click on IDR for the latest rates

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
R4v37
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November 30, 2015, 03:48:19 PM
 #71

Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?

Hi,

The withdrawal now is 1% for IDR as per https://www.quoine.com/fees/ and then click on IDR for the latest rates

btw sir, whats the estimated time if i Withdraw to IDR now via Wire Transfer?

Quoine Exchange
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November 30, 2015, 04:11:48 PM
 #72

Hi,

Current situation is that some of the new withdrawals are being processed by wire transfer, whereas some of the previous items are still pending our payment partner. I will be able to give a decent update tomorrow on the aged withdrawals still waiting to be received.

Normal service has unfortunately not yet resumed, but by end of day tomorrow we should hopefully have the backlog cleared.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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December 01, 2015, 04:31:47 AM
 #73

did anyone already receive your fiat withdrawal? for me is still hasnt received yet!

rajkumar_raj
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December 01, 2015, 05:55:14 AM
 #74

did anyone already receive your fiat withdrawal? for me is still hasnt received yet!

I haven't received Fiat WD yet
hifzi
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December 01, 2015, 07:24:25 AM
 #75

did anyone already receive your fiat withdrawal? for me is still hasnt received yet!

I haven't received Fiat WD yet

even now is already the end of banking operation, but still havent received yet?

hello quoine, where are our money?

Quoine Exchange
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December 01, 2015, 07:52:29 AM
 #76

Hi,

A frustrating day for me and for yourselves, but more so for you with your money being delayed - apologies once again. I hope today will be the last day of apologies.

 I have asked our partner to prioritise the withdrawals for Hifzi, rajkumar_raj and helmy77 if they have not already been done.

If anyone else has a outstanding withdrawal, please do message on here or private message and I will get these investigated. We have been doing manual wires for some of the more recent withdrawals so I will have to check them individually to see current status and ETA.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
helmy77
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December 01, 2015, 07:57:56 AM
 #77

ur support is suck man...!!!!
i've been complainnig many time and no answer at all, not any single fucking answer from support!!! WHAT THE HELL OR GO TO HELL!!!!!!!!!!!!
digitizing
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December 01, 2015, 07:59:16 AM
 #78

Hi,

A frustrating day for me and for yourselves, but more so for you with your money being delayed - apologies once again. I hope today will be the last day of apologies.

 I have asked our partner to prioritise the withdrawals for Hifzi, rajkumar_raj and helmy77 if they have not already been done.

If anyone else has a outstanding withdrawal, please do message on here or private message and I will get these investigated. We have been doing manual wires for some of the more recent withdrawals so I will have to check them individually to see current status and ETA.
Hi, i still have pending withdrawal for USD for 3 days.
I hope USD withdrawal is faster because you directly wire transfer it,
not using payment partner.
Quoine Exchange
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December 01, 2015, 08:15:29 AM
 #79

Hi,

A frustrating day for me and for yourselves, but more so for you with your money being delayed - apologies once again. I hope today will be the last day of apologies.

 I have asked our partner to prioritise the withdrawals for Hifzi, rajkumar_raj and helmy77 if they have not already been done.

If anyone else has a outstanding withdrawal, please do message on here or private message and I will get these investigated. We have been doing manual wires for some of the more recent withdrawals so I will have to check them individually to see current status and ETA.
Hi, i still have pending withdrawal for USD for 3 days.
I hope USD withdrawal is faster because you directly wire transfer it,
not using payment partner.


Hi,

I believe it is still within 3 business days since you requested your withdrawal - but I have escalated to ensure it is done within the 3 working day period.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
number_46
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December 01, 2015, 10:11:33 AM
 #80

Quote

Hi,

I believe it is still within 3 business days since you requested your withdrawal - but I have escalated to ensure it is done within the 3 working day period.

hi

i have sent you 2 pm's

please check

thanks

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