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Author Topic: Official Quoine Exchange Thread  (Read 36295 times)
Quoine Exchange
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June 24, 2015, 08:59:04 AM
 #1

Hello Bitcointalk community!

Setting up this thread to announce updates to our platform, respond to queries and for forum users to voice any issues encountered.

We've been live since June 2014!

- 0% commission for market makers and 0.5% flat for Market Takers.
- Currencies: JPY, USD, EUR, SGD, HKD, IDR, PHP, AUD.
- Up to 100X Leverage
- Earn interest on your bitcoin
- 100% bonus on your first deposit (please see site for full terms and conditions)
-Bitcoin Futures
-Algo Trading, starting with Iceberg Orders

Any questions, me or someone on my team would be happy to respond as soon as we can!

https://www.quoine.com/
https://twitter.com/quoinexchange
https://www.facebook.com/Quoine.sg/

UPDATED ON 10 OCTOBER 2017: ⭐QASH - Providing Liquidity to Crypto Economy | by Quoine ⭐[BOUNTY PROGRAM]: https://bitcointalk.org/index.php?topic=2256844.msg22845123#msg22845123

16/12/2016: Local Indonesia bank account for IDR deposits and withdrawals is now available.

12/12/2016: Holiday Notice (Dec 28 2016 - Jan 3 2017)
Unavailable services:
- deposits and withdrawals of fiat currencies
- customer support
- BTC withdrawal processing (only unavailable from Dec 31, 2016 to Jan 3, 2017).
Note: Dec 23, 2016 is a national holiday in Japan. Fiat withdrawals will also not be processed on this day.
Available services:
- trading platform
- crypto deposits (BTC, ETH)

24/11/2016: ETHUSD and ETHEUR now available for spot trading.

5/10/2016: New Dashboard Launched.

08/09/2016: ETHBTC and BTCEUR trading resumed with change in trading fee.

31/08/2016: Non-JPY deposits and withdrawals are now operational again.

15/08/2016: QUOINE trading now available on the Apple App Store! Download here.

07/03/2016: ETH (Ether) Trading is live!

18/02/2016: Reintroduction of the refer a friend promotion!

24/12/2015: Bitcoin Checker for Android, now includes Quoine! This app allows greater customisation on your price alerts!
Download at https://play.google.com/store/apps/details?id=com.mobnetic.coinguardian

16/12/2015:
We've been added to BTC Report, a great looking iOS app for Bitcoin Prices, alerts and news!
Download at http://btcreport.com/

03/12/2015: We are now live on cryptowatch for JPY, SGD, IDR and USD! This is a market leading website for cryptocurrency, and offers a wide range of charting tools, indicators and also offers price alerts. Check it out at  https://cryptowat.ch/quoine

23/11/2015: Quoine's Bitcoin Prices for JPY, USD, SGD and IDR are now available on Bitcoin Ticker, a great way to keep track of Bitcoin Prices on your iOS and Android Devices. http://www.xbtapps.com/

27/10/2015: Quoine can now be accessed via Android App TabTrader, an app rich in features that we hope will further improve your trading experience whilst on the move! https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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June 24, 2015, 12:38:12 PM
 #2

how fast do you proceed sepa?

how much it is the fee on withdrawal? there is a fee on deposit?

how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?
Quoine Exchange
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June 25, 2015, 04:32:55 AM
 #3

how fast do you proceed sepa?

how much it is the fee on withdrawal? there is a fee on deposit?

how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?



how fast do you proceed sepa?
From our experience payments are processed within the day but I will clarifiy the maximum length of time this can take and any other cutoff times that may affect this.

how much it is the fee on withdrawal? there is a fee on deposit?

Withdrawal: there are zero withdraw fees for BTC. Please do note that BTC withdrawals take 24 hours due to our internal procedures. For Fiat, there is a minimum USD 15 withdrawal amount, and the fee can vary depending on the currency and your bank, plus USD 5. For SEPA this should be free but I will double check and get back to you.
Deposits: No deposit fees for BTC. For Fiat, your bank may charge you for the transfer which would be paid by yourself. Please speak with your bank to confirm these charges.



how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?

You set the loan rate and amount, and once someone accepts your terms and borrows from you, the loan will start. The BTC interest is paid daily into your account and when the loan is closed is the original amount is returned. We are looking at introducing a callback feature to the loan or setting a term (maximum loan length) for the loan, some time in the future.

A more detailed breakdown can be found in our FAQ at https://www.quoine.com/faq:

1. Interest is earned when loans are given to margin traders. Users can monitor loans and interest earned from their account page.
2. Interest is set by users (Quoine might set an upper and lower limit); it is daily simple interest, and all funds are pooled. Loans are given based on best rates. Users can see lowest offer and highest offer when entering their own rate.
3. Interest is credited daily and it is "simple" interest. Quoine takes 20% as fee.
4. Right now, loans are not repaid until the trade to which they are tied is closed. There is no term for the loan.. though users will be able to set a term in future.
5. It is 100% safe. Quoine has protective measures in place to keep users from losing their funds.


I hope that answers your queries, and thank you for showing an interest in Quoine!

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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August 22, 2015, 05:05:07 PM
 #4

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply

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August 22, 2015, 05:48:01 PM
 #5

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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August 22, 2015, 07:21:29 PM
 #6

Welcome ..... nice platform and clear design
How much is the interest ? required minimum active and trade or not ?

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August 23, 2015, 01:17:25 AM
 #7

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.



Hi Hifzi,

Your request should be processed now. Please advise if you have any further issues. Many thanks!

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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August 23, 2015, 01:29:21 AM
 #8

Welcome ..... nice platform and clear design
How much is the interest ? required minimum active and trade or not ?


Hi Monopoly,

The interest will vary depending on what people have offered. Users are free to set their own lending rate, and then when someone requires those coins for liquidity on the platform, they will utilise the borrowing feature. FYI, the lending facilities is for trading on Quoine platform, it is not for borrowing coins for withdrawal and use like BTCjam.

There shouldn't be a minimum size for the borrowing/lending, no.

Let me know if you have any further queries.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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September 15, 2015, 05:11:43 AM
 #9

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.



Hi Hifzi,

Your request should be processed now. Please advise if you have any further issues. Many thanks!

thanks ,

anyway

i want ask how long to take fiat withdrawal to my bank account
because i had made fiat withdrawal requwst  and your support replied me

Dear hifzi
The following request for withdrawal has been processed:
Amount: IDR 6,673,541.00
Requested Received On: September 14, 2015 At: 03:30
Request Processed On: September 14, 2015 at: 03:36
Thank you for transacting with us: https://www.quoine.com/
If you have any questions, you can contact us at support@quoine.com.
Kind Regards
The Quoine Team

ussualy i get phone call from PT. Indomog ( your bussines partner in indonesia)
but until now there are no phone call
thanks

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September 15, 2015, 05:30:45 AM
 #10

Hi Hifzi,

I will ensure someone replies you via support to confirm if there is any issue with this payment - many thanks.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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September 15, 2015, 06:32:44 AM
 #11

Hi Hifzi,

I will ensure someone replies you via support to confirm if there is any issue with this payment - many thanks.

okay thanks, since your site say need 72 hours, ill wait for next 24 hours,

anyway how long usually to take fiat withdrawal to my bank account?

hifzi
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September 16, 2015, 02:37:42 AM
 #12

hey, where is my withdrawal, its almost 72hours already, but there are no sign of my withdrawal, please ineed that money to my parents medicaltreatment and i want make another withdrawal because of that! please reply ASAP



also no answer of ticket support

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September 17, 2015, 09:22:19 AM
 #13

Hi Hifzi,

Apologies for the continued delay. I believe our support team and our payment partner in Indonesia, Indomog, have both been in regular contact with you and I hope their communications have been to your satisfaction. If you feel you have had a lack of response so far, do let support know by forwarding the details to the support email address and I will be able to piece together a timeline of events.

 I have been told there's been no complication with your payment, but the payments via Indomog can take 3 days. We will be amending our website to communicate better, the length of time that withdrawals can take in this market, to reduce the chance of customers being misled going forward.

Lastly, I do hope your parents are ok and I wish them well.


Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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September 17, 2015, 05:18:58 PM
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Nice and clean design. What is the minimum amount to do trading?

hifzi
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September 18, 2015, 03:20:14 PM
 #15

Hi Hifzi,

Apologies for the continued delay. I believe our support team and our payment partner in Indonesia, Indomog, have both been in regular contact with you and I hope their communications have been to your satisfaction. If you feel you have had a lack of response so far, do let support know by forwarding the details to the support email address and I will be able to piece together a timeline of events.

 I have been told there's been no complication with your payment, but the payments via Indomog can take 3 days. We will be amending our website to communicate better, the length of time that withdrawals can take in this market, to reduce the chance of customers being misled going forward.

Lastly, I do hope your parents are ok and I wish them well.



thank you i have receive it today at 1 pm,
thanks for help

n sorry for being so rough, because ineed that money
once more thanks for help me

anyways why dont you make giveaway signature campaign, ithink so many indonesian trader interest to your site, since indonesian local bitcoin exchange is low volume
or youcan make thread of your site in indonesian biggest nitcoiin forum  ( forum.bitcoin.co.id )

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September 19, 2015, 08:06:30 AM
 #16

great site, nice design, but the minus is the translate your site, when i visit your site, the site is directly translate to my language, and the translate is not really good. maybe try to make an english language as main language, just my opinion.

i'm interested with the interest. will sign up soon.
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September 19, 2015, 10:21:14 AM
 #17

Is ID submission etc. mandatory on this platform? Why not be a little reluctant like BTC-e?

I AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMER
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Global economic crisis? i hold my bitcoin..


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October 05, 2015, 01:25:16 AM
 #18

i want to ask some question here.
1. if your target is a market from asia (include indonesia), why we cant withdraw our money to indonesian bank?
2. how long verification process? i submitted data more than 2 weeks without any confirmation about my verification, succeded or not.
3. the customer service is awful, so long and unresponses until now (except auto email)
4. so far i read in local bitcoin forum (forum.bitcoin.co.id), quoine have a bad reputation about withdraw (so long process, etc). how it can happen?
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October 05, 2015, 01:36:17 AM
 #19

Withdrawal process is very slow.
I try to withdraw to Indonesian Bank (BCA), but until now still not transfered.
Requested Received On: September 28, 2015 At: 08:34
Request Processed On: September 29, 2015 at: 09:28
Hi Quoine, can you accelerate the withdrawal process ?
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October 05, 2015, 02:09:15 AM
 #20

Withdrawal process is very slow.
I try to withdraw to Indonesian Bank (BCA), but until now still not transfered.
Requested Received On: September 28, 2015 At: 08:34
Request Processed On: September 29, 2015 at: 09:28
Hi Quoine, can you accelerate the withdrawal process ?
can quione withdraw to BCA gan? not only in indomog?
request in 28 until now oct 5 is one week, whaoo its tooooo long  Shocked
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