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Author Topic: Official Quoine Exchange Thread  (Read 39527 times)
Quoine Exchange
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June 24, 2015, 08:59:04 AM
 #1



Hello Bitcointalk community!

Setting up this thread to announce updates to our platform, respond to queries and for forum users to voice any issues encountered.

We've been live since June 2014!

QUOINEX does not charge any fee for account registration (individual and corporate)

Trading fee

Trading fee

- Each user is assigned a base currency pair (BTC/fiat) at account registration, based on their Country of Residence. For example, if your Country of
  Residence is Japan, your base pair is BTCJPY. If you register a country whose currency is not supported by us, your base pair will be the default BTCUSD.
 -Trading fee for base currency pair is zero. For other pairs/products, trading fee is 0.25%.
 -Trading fee for all ETH pairs (including ETHBTC) is 0.1% (since September 21st 2017).
 -Trading fee for all BCH pairs is 0.25%.

Deposit fee


QUOINEX does not take any deposit fee for both fiat and crypto deposits.
Bank fees are borne by users.

Withdrawal fee (deducted into withdrawal amount)

Bank fees are borne by users.
Crypto withdrawals:





Supported trading pairs



QRYPTOS - Cryptocurrency only trading platform

What is QRYPTOS - https://qryptos.zendesk.com/hc/en-us/articles/115003363351-What-is-QRYPTOS-Exchange-

What crypto currencies are available on Qryptos - https://qryptos.zendesk.com/hc/en-us/articles/115012089488-Supported-currencies-on-QRYPTOS

Crypto pairs available on QRYPTOS



Any questions, me or someone on my team would be happy to respond as soon as we can!

☑️ QUOINEX - https://quoinex.com/
☑️ QRYPTOS - https://www.qryptos.com/
☑️ QASH and QUOINE LIQUID Website: https://liquid.plus
☑️ Main group chat: https://t.me/QUOINE
☑️ Broadcast News : https://t.me/QUOINENews
☑️ Medium : https://medium.com/@QUOINE
☑️ Facebook : https://www.facebook.com/QUOINE.SG
☑️ Twitter : https://twitter.com/quoine_sg

QUOINE Community
☑️ Quoine Japanese Community : https://t.me/joinchat/HDFO6hAvG6CGnpF7z_mrOw
☑️ Quoine Chinese Community : https://t.me/QuoineChinese
☑️ Quoine French Community : https://t.me/joinchat/G76pTA7riKpMjQxxAZSn8Q
☑️ Quoine Russian Community : https://t.me/QUOINE_RUS
☑️ Quoine Spanish/Portuguese Community : https://t.me/quoinespanishportuguese
☑️ Quoine Italian Community : https://t.me/QashItalia
☑️ Quoine Indonesia Community : https://t.me/QUOINE_INDONESIA
☑️ Quoine Korean Community : https://t.me/QUOINE_Korean








Video support

QUOINEX iOS Mobile App Review https://youtu.be/fDJvrbF7LBI


Desktop Trading Dashboard Review of QUOINEX https://youtu.be/tuzZ6UAQl7s


QUOINE - Mobile App Review of QUOINEX Android  https://youtu.be/EnwuBDHs9ck



QUOINE - How to submit a withdrawal on QRYPTOS?   https://youtu.be/3DMMhwnFV9g



QUOINE - How to submit a withdrawal from QUOINEX  https://youtu.be/QjtxpU8b7Ig



QUOINE - Navigating the functionalities of the trading dashboards QUOINEX and QRYPTOS https://youtu.be/3zhXelsL1oU



QUOINE - How do I fund my account with crypto currencies on QUOINEX and QRYPTOS? https://youtu.be/f4MF-33-aq0



QUOINE - How to place an order on QUOINEX and QRYPTOS? https://youtu.be/N3RVj9yx_zw



QUOINE - What happen in a spot trade on QUOINEX and QRYPTOS?  https://youtu.be/R9-YZXg8Szw



QUOINE’s ICO, also known as the QASH Token Sale, started on November 6th at 00:00AM SGT. The QASH Token Sale had 4,988 participants from 98 countries around the world. At the end of the sale on November 8th at 23:59PM SGT, the allocation of 350 million QASH (the equivalent of 350,000 ETH or USD105 million) was oversubscribed, making it one of the most successful blockchain fintech ICOs globally.

QUOINE’s CEO and Co-founder Mike Kayamori also stated in his AMA: “I would like to thank everyone who participated in our QASH Token Sale. Our responsibilities are bigger now. We have a clear fiduciary responsibility now to our token holders. First, from the product development perspective, we have to deliver our product as promised. QUOINE LIQUID already has the core development, and now we are moving into refining the user experience. Second, we have to provide liquidity by making sure that besides QUOINEX, QRYPTOS and QUOINE LIQUID platforms, other exchanges will be listing our QASH tokens, that there will be price stability, and there is an upward appreciation to all token holders. I would like to thank everyone, including our team members for your commitment and continued support. And I would like to invite everybody to be a part of this exciting journey.”




#MerryQristmas dear QUOINERs!

Trade $QASH, $BTC or $ETH on http://QUOINEX.com  or http://QRYPTOS.com  to win the awesome #QUOINE merchandise!









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June 24, 2015, 12:38:12 PM
 #2

how fast do you proceed sepa?

how much it is the fee on withdrawal? there is a fee on deposit?

how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?

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Quoine Exchange
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June 25, 2015, 04:32:55 AM
 #3

how fast do you proceed sepa?

how much it is the fee on withdrawal? there is a fee on deposit?

how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?



how fast do you proceed sepa?
From our experience payments are processed within the day but I will clarifiy the maximum length of time this can take and any other cutoff times that may affect this.

how much it is the fee on withdrawal? there is a fee on deposit?

Withdrawal: there are zero withdraw fees for BTC. Please do note that BTC withdrawals take 24 hours due to our internal procedures. For Fiat, there is a minimum USD 15 withdrawal amount, and the fee can vary depending on the currency and your bank, plus USD 5. For SEPA this should be free but I will double check and get back to you.
Deposits: No deposit fees for BTC. For Fiat, your bank may charge you for the transfer which would be paid by yourself. Please speak with your bank to confirm these charges.



how muchy is the interest on your bitcoin, how it work? my bitcoin are locked there for the whole time, until i get the interest or i can take them out at any time?

You set the loan rate and amount, and once someone accepts your terms and borrows from you, the loan will start. The BTC interest is paid daily into your account and when the loan is closed is the original amount is returned. We are looking at introducing a callback feature to the loan or setting a term (maximum loan length) for the loan, some time in the future.

A more detailed breakdown can be found in our FAQ at https://www.quoine.com/faq:

1. Interest is earned when loans are given to margin traders. Users can monitor loans and interest earned from their account page.
2. Interest is set by users (Quoine might set an upper and lower limit); it is daily simple interest, and all funds are pooled. Loans are given based on best rates. Users can see lowest offer and highest offer when entering their own rate.
3. Interest is credited daily and it is "simple" interest. Quoine takes 20% as fee.
4. Right now, loans are not repaid until the trade to which they are tied is closed. There is no term for the loan.. though users will be able to set a term in future.
5. It is 100% safe. Quoine has protective measures in place to keep users from losing their funds.


I hope that answers your queries, and thank you for showing an interest in Quoine!

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August 22, 2015, 05:05:07 PM
 #4

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply

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August 22, 2015, 05:48:01 PM
 #5

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.

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August 22, 2015, 07:21:29 PM
 #6

Welcome ..... nice platform and clear design
How much is the interest ? required minimum active and trade or not ?

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August 23, 2015, 01:17:25 AM
 #7

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.



Hi Hifzi,

Your request should be processed now. Please advise if you have any further issues. Many thanks!

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August 23, 2015, 01:29:21 AM
 #8

Welcome ..... nice platform and clear design
How much is the interest ? required minimum active and trade or not ?


Hi Monopoly,

The interest will vary depending on what people have offered. Users are free to set their own lending rate, and then when someone requires those coins for liquidity on the platform, they will utilise the borrowing feature. FYI, the lending facilities is for trading on Quoine platform, it is not for borrowing coins for withdrawal and use like BTCjam.

There shouldn't be a minimum size for the borrowing/lending, no.

Let me know if you have any further queries.

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September 15, 2015, 05:11:43 AM
 #9

hey are your site is legitimate or scam? because il already make withdrawal but its over 48 hours my bitcoin still hasnt sent from your site?

note : i already make 2 ticket support but not reply


Hi Hifzi - Let me check who is handling your request and I'll make sure someone responds to your query and processes your withdrawal. Apologies for the delay.



Hi Hifzi,

Your request should be processed now. Please advise if you have any further issues. Many thanks!

thanks ,

anyway

i want ask how long to take fiat withdrawal to my bank account
because i had made fiat withdrawal requwst  and your support replied me

Dear hifzi
The following request for withdrawal has been processed:
Amount: IDR 6,673,541.00
Requested Received On: September 14, 2015 At: 03:30
Request Processed On: September 14, 2015 at: 03:36
Thank you for transacting with us: https://www.quoine.com/
If you have any questions, you can contact us at support@quoine.com.
Kind Regards
The Quoine Team

ussualy i get phone call from PT. Indomog ( your bussines partner in indonesia)
but until now there are no phone call
thanks

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September 15, 2015, 05:30:45 AM
 #10

Hi Hifzi,

I will ensure someone replies you via support to confirm if there is any issue with this payment - many thanks.

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September 15, 2015, 06:32:44 AM
 #11

Hi Hifzi,

I will ensure someone replies you via support to confirm if there is any issue with this payment - many thanks.

okay thanks, since your site say need 72 hours, ill wait for next 24 hours,

anyway how long usually to take fiat withdrawal to my bank account?

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September 16, 2015, 02:37:42 AM
 #12

hey, where is my withdrawal, its almost 72hours already, but there are no sign of my withdrawal, please ineed that money to my parents medicaltreatment and i want make another withdrawal because of that! please reply ASAP



also no answer of ticket support

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September 17, 2015, 09:22:19 AM
 #13

Hi Hifzi,

Apologies for the continued delay. I believe our support team and our payment partner in Indonesia, Indomog, have both been in regular contact with you and I hope their communications have been to your satisfaction. If you feel you have had a lack of response so far, do let support know by forwarding the details to the support email address and I will be able to piece together a timeline of events.

 I have been told there's been no complication with your payment, but the payments via Indomog can take 3 days. We will be amending our website to communicate better, the length of time that withdrawals can take in this market, to reduce the chance of customers being misled going forward.

Lastly, I do hope your parents are ok and I wish them well.


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September 17, 2015, 05:18:58 PM
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Nice and clean design. What is the minimum amount to do trading?

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September 18, 2015, 03:20:14 PM
 #15

Hi Hifzi,

Apologies for the continued delay. I believe our support team and our payment partner in Indonesia, Indomog, have both been in regular contact with you and I hope their communications have been to your satisfaction. If you feel you have had a lack of response so far, do let support know by forwarding the details to the support email address and I will be able to piece together a timeline of events.

 I have been told there's been no complication with your payment, but the payments via Indomog can take 3 days. We will be amending our website to communicate better, the length of time that withdrawals can take in this market, to reduce the chance of customers being misled going forward.

Lastly, I do hope your parents are ok and I wish them well.



thank you i have receive it today at 1 pm,
thanks for help

n sorry for being so rough, because ineed that money
once more thanks for help me

anyways why dont you make giveaway signature campaign, ithink so many indonesian trader interest to your site, since indonesian local bitcoin exchange is low volume
or youcan make thread of your site in indonesian biggest nitcoiin forum  ( forum.bitcoin.co.id )

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September 19, 2015, 08:06:30 AM
 #16

great site, nice design, but the minus is the translate your site, when i visit your site, the site is directly translate to my language, and the translate is not really good. maybe try to make an english language as main language, just my opinion.

i'm interested with the interest. will sign up soon.
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September 19, 2015, 10:21:14 AM
 #17

Is ID submission etc. mandatory on this platform? Why not be a little reluctant like BTC-e?

I AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMERI AM A SCAMMER
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October 05, 2015, 01:25:16 AM
 #18

i want to ask some question here.
1. if your target is a market from asia (include indonesia), why we cant withdraw our money to indonesian bank?
2. how long verification process? i submitted data more than 2 weeks without any confirmation about my verification, succeded or not.
3. the customer service is awful, so long and unresponses until now (except auto email)
4. so far i read in local bitcoin forum (forum.bitcoin.co.id), quoine have a bad reputation about withdraw (so long process, etc). how it can happen?
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October 05, 2015, 01:36:17 AM
 #19

Withdrawal process is very slow.
I try to withdraw to Indonesian Bank (BCA), but until now still not transfered.
Requested Received On: September 28, 2015 At: 08:34
Request Processed On: September 29, 2015 at: 09:28
Hi Quoine, can you accelerate the withdrawal process ?
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October 05, 2015, 02:09:15 AM
 #20

Withdrawal process is very slow.
I try to withdraw to Indonesian Bank (BCA), but until now still not transfered.
Requested Received On: September 28, 2015 At: 08:34
Request Processed On: September 29, 2015 at: 09:28
Hi Quoine, can you accelerate the withdrawal process ?
can quione withdraw to BCA gan? not only in indomog?
request in 28 until now oct 5 is one week, whaoo its tooooo long  Shocked
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