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Author Topic: Official Quoine Exchange Thread  (Read 36238 times)
hifzi
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December 17, 2016, 01:45:11 AM
 #361

Our local Indonesia bank account is now available for IDR deposits and withdrawals. This means shorter processing time and lower bank fee for IDR wires from and to QUOINE!

Cab i ask you tge detail of your partner, i men just the  name,
Because last of yure partner "indomog" had bad reputation,
So that we can cross check your partner

Thanks

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Quoine Exchange
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December 17, 2016, 01:51:36 AM
 #362

Our local Indonesia bank account is now available for IDR deposits and withdrawals. This means shorter processing time and lower bank fee for IDR wires from and to QUOINE!

Cab i ask you tge detail of your partner, i men just the  name,
Because last of yure partner "indomog" had bad reputation,
So that we can cross check your partner

Thanks

Hi,

You can find the details by going to Accounts > IDR tab. We are working directly with a bank to handle IDR deposits and withdrawals.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
mahameru
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December 19, 2016, 05:24:17 AM
 #363

please add your chart to TradingView.com
chirpycow
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December 20, 2016, 08:02:46 AM
 #364

When would deposits be enabled for INR?
Quoine Exchange
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December 20, 2016, 08:03:58 AM
 #365

When would deposits be enabled for INR?

Hi,

Thanks for the question - I'll check with our team and get back to you.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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December 21, 2016, 11:45:11 AM
 #366

hey can you check my account

if i want to make IDR withdrawal, do i need verification again, like id card, bank statement, and proof of residence
because o already did in past,

Quoine Exchange
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December 21, 2016, 11:55:18 AM
 #367

hey can you check my account

if i want to make IDR withdrawal, do i need verification again, like id card, bank statement, and proof of residence
because o already did in past,

Hi,

To process a fiat withdrawal, we need a bank statement and a proof of address. Both documents have to be no older than 3 months. Bank statement must include bank name, bank branch, account name, and account number. Please check back on your current documents and re-upload as needed.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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December 22, 2016, 03:15:11 AM
 #368

hey can you check my account

if i want to make IDR withdrawal, do i need verification again, like id card, bank statement, and proof of residence
because o already did in past,

Hi,

To process a fiat withdrawal, we need a bank statement and a proof of address. Both documents have to be no older than 3 months. Bank statement must include bank name, bank branch, account name, and account number. Please check back on your current documents and re-upload as needed.

hy i get 1.25 Free bTC campaign, i try to withdraw it but i get email from your support that i cant withdraw my BTC, my question what is the point you give me btc if cant withdraw it?

Quoine Exchange
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December 22, 2016, 03:41:45 AM
 #369

hy i get 1.25 Free bTC campaign, i try to withdraw it but i get email from your support that i cant withdraw my BTC, my question what is the point you give me btc if cant withdraw it?


Hi,

The campaign is not Free BTC Campaign, but another separate one that is targeted towards our top 100 users based on trading volume. This bonus of 1.25 BTC cannot be withdrawn for the duration of the campaign. Please check your campaign email again - all terms and conditions should be quite clear.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
hifzi
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December 29, 2016, 03:35:05 PM
 #370

hello sir, iheard news that for temporary withdrawal crypto and fiat disable temporary due the holidays, when will it resumed again?
thanks

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December 30, 2016, 12:18:12 AM
 #371

hello sir, iheard news that for temporary withdrawal crypto and fiat disable temporary due the holidays, when will it resumed again?
thanks

Hi Hifzi,

Fiat deposits/withdrawals and customer support are unavailable from Dec 28 to Jan 3. All confirmed deposits during this period will be credited on Jan 4.
Crypto withdrawals are unavailable from Dec 31 to Jan 3.

We have sent an email about this to all users on Dec 12 and 27 - please check again. Apologies for the inconvenience.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
sonny rib
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December 31, 2016, 12:12:19 PM
 #372

Hi, I can't login to my account.

There's a problem with server.

It happen a few times on a day.

I ever contact costumer support by email, they give me solution to reopen tab at browser and login again, Also they suggest me to browse with incognito way, recommend me to use mobile apps, but still can't login, the problem is same. Server error. Huh

You should fix the problem soon.

I wait your reply.
Thanks.
Batcomq
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January 05, 2017, 06:50:39 AM
 #373

@Quoine exchange

I made an withdrawal yesterday before the cutoff time, it is now more than 24 hours since I did it and the withdrawal is still pending. I have raised several tickets but they are not replied.

When are you going to process the withdrawals and why are they still pending for more than 24 hours?
Quoine Exchange
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January 05, 2017, 07:13:21 AM
 #374

@Quoine exchange

I made an withdrawal yesterday before the cutoff time, it is now more than 24 hours since I did it and the withdrawal is still pending. I have raised several tickets but they are not replied.

When are you going to process the withdrawals and why are they still pending for more than 24 hours?

Hi,

Let me contact our withdrawal processing team and get back to you.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
Batcomq
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January 05, 2017, 08:05:09 AM
 #375

Thanks. Please keep me updated, it is lot of money and I'm starting to get panic here.
jareksm
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January 05, 2017, 09:06:20 AM
 #376

Thanks. Please keep me updated, it is lot of money and I'm starting to get panic here.

Seriously, another person here with a lot of money on the line here. How long does it take to process a BTC withdrawal?
I'm bleeding money here, if I knew you are slower than brink and mortar banks, I wouldn't have used you.

I've opened up a support ticket 8773, but there's nothing...
jareksm
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January 05, 2017, 09:16:18 AM
 #377

Thanks. Please keep me updated, it is lot of money and I'm starting to get panic here.

Seriously, another person here with a lot of money on the line here. How long does it take to process a BTC withdrawal?
I'm bleeding money here, if I knew you are slower than brink and mortar banks, I wouldn't have used you.

I've opened up a support ticket 8773, but there's nothing...

Thank you, it just got processed as I've posted this.
Quoine Exchange
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January 05, 2017, 09:53:11 AM
 #378

Thank you, it just got processed as I've posted this.

Hi,

We have two cutoff times for BTC withdrawals. At 10:00am and 4:00pm JST, all pending withdrawals submitted before that will be put through balance and security checks before getting processed. Usually withdrawals will be processed in 1-3 hours from cutoff. Sometimes if further investigation is needed it can take longer.

Your withdrawal has been processed with the 4:00pm JST batch.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
Quoine Exchange
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January 05, 2017, 09:54:08 AM
 #379

Thanks. Please keep me updated, it is lot of money and I'm starting to get panic here.

Hi there,

Your BTC withdrawal has been processed as well. Apologies for the delay, and thanks for your patience.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
Batcomq
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January 06, 2017, 09:01:44 AM
 #380

Thanks. Please keep me updated, it is lot of money and I'm starting to get panic here.

Hi there,

Your BTC withdrawal has been processed as well. Apologies for the delay, and thanks for your patience.

Thanks, I did receive the coins. But I received them more than 48 hours after I did the withdrawal.

I bought the coins at a higher rate and once I received them they had dropped. That made me loose more than $500.

As you can understand I am not happy at all, I have been trading a lot on your portal but I am very very disappointed and upset.

I can't understand how a withdrawal that usually takes a couple of minutes do take you 48 hours to perform. I understand that you got your security measures, but that is not a valid reason.

The miss is from your side and I didn't do anything wrong.  Will I get compensated for this loss?
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