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Author Topic: Official Quoine Exchange Thread  (Read 36225 times)
Hauruck
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June 05, 2017, 06:57:51 AM
 #441

Greetings,

Déjà vu, my last withdraw (#27208) has not been processed even thou it should be processed within 24 hours?

Everything ok?

EDIT: my withdrawal has been processed
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Silviu77
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June 06, 2017, 02:51:46 AM
 #442

Hi guys!

First let me start by congratulating you for the awesome crypto trading platform you guys have built!
The UI of quoinex.com really stands out with its simplicity and ease of use. And with all the updates and security improvements released in recent times it will only get better every day i'm sure !

A thumbs up for picking up speed again for BTC smooth withdrawal processing as i notice from the other forum users feedback it got better and improved. I have also noticed this on my withdrawal request of BTC last week which got processed in due time.
I hope the crypto withdrawal of ETH will follow suit as well and improve the swift and smooth processing times to the delight of all users new and old.

One last thing, i have 2 ETH withdrawal requests #27068 and #27067 submitted last week 31May which are still in processing.
Would be great and i would highly appreciate if you guys could check status on this!

EDIT: My both ETH withdrawals requests have been processed successfully as of yesterday. Thanks and keep up the great work guys!

All the best,
Silviu
Hauruck
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June 08, 2017, 05:10:08 PM
 #443

Please give withdrawal #27384 a push, it has been long over 24 hours...

Thank you
supermantalk
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June 09, 2017, 09:45:17 AM
 #444

Please give withdrawal #27384 a push, it has been long over 24 hours...

Thank you

Hi Hauruck, usually it takes how long to get bitcoin withdrawal?

I have requested my bitcoin, withdraw to another Address.

They sent me 2nd confirmation email, ok, i have confirm this is my withdrawal request.

Then i sent support ticket to them. Guess what, no one will response your support ticket.
2 days has passed, no one want to process my withdrawal. What going on??
bitridge
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June 09, 2017, 04:19:57 PM
 #445

Hi Quoine Support,

I would like to follow up on my issue (17403) concerning negative SGD balance appearing on my Quoine account.  This issue was filed in mid April and your Support team had responded that it had been forwarded to your technical team.  At least one month has passed,  the balance is still showing as negative.  Support tickets (17738, 21658) have been re-submitted and not yet received any updates from Support.  I was wondering if there are other Quoine users here who experienced a similar issue.

Is the issue of negative balance appearing on the user interface fixed?  Please advise.

Thank you.
jollag
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June 15, 2017, 06:01:33 AM
 #446

I am having the same issues with withdrawals.
Both BTC and ETH. ETH does not have any issues with high fees yet so I think the explanation of high fees sounds a very strange to me.

This has the same marks as MtGox. No withdrawals and support stops answering and go quiet.

EDIT: Quoine support has been very helpful and I have recieved my withdrawals without any more problems
chuckiecheese
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June 15, 2017, 04:24:17 PM
 #447

Same problem withdrawing ETH.

It's been 3 days since I've hit withdrawal and it's still processing. Support is not responding at all. QUOINEX - you have many worried customers. Please process my transaction asap.

ID: 27800

Hauruck
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June 16, 2017, 11:55:27 AM
 #448

Quoine seem to be rather dysfunctional at the moment. Expect withdrawals to happen between 24 and 48 hours, closer to 48. Don't expect to get any answer from support, that was many months ago.

The main question is of course if you want to trust an exchange with your money that doesn't answer emails...


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June 21, 2017, 07:00:39 AM
 #449

I've desposited both ETH & BTC without problem. My balance has been credited after 50 and 3 confermation

But IMHO you have to change the min quantity to trade.. actually it seems 0.5 for each currecny but it should be lower for ETH and other high value crypto, don't you agree?  Roll Eyes


 
 
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CraigWrightBTC
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June 30, 2017, 02:24:00 AM
 #450

In order to comply with Japan Financial Services Agency (FSA) regulations and as we prepare to become a fully regulated financial institution in Japan, we are pleased to inform our users of additional measures related to Bitcoin and Ethereum wallets. These measures will ensure the highest level of control in how customers funds are managed and include full segregation of customer funds as well as multi-sig cold wallet. Thus effective on July 10, 2017 at 12:00 JST, all BTC and ETH funds will be stored in segregated wallets. Additionally, BTC funds will be stored in multi-sig cold wallets on this date and time.

As a result of this migration, please note that DEPOSIT ADDRESSES WILL CHANGE FOR BOTH BTC AND ETH. Log in to your QUOINEX account after July 10th, 2017 12:00 PM JST to get the new deposit address, and make sure that you are sending BTC and ETH to the correct address. Otherwise, your deposits may be lost.
prialoket
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July 03, 2017, 06:56:38 AM
 #451

Dear quoine,
i have problem with deposit fiat money indonesian rupiah. i already transfered money and sent ticket support, its been more than 1 weeks my quoine balance not credited yet.  Huh
Please help me.  Sad

Request ticket : 27670
User ID : 38122

EDITED : Thank you quoinex problem is solved

i hope quoine someday have feature deposit/withdrawal fiat money/cryptocurrency instantly
CraigWrightBTC
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July 04, 2017, 05:02:59 AM
 #452

The other announcement be sent via email from support of quoine
A newsletter meant for our Chinese customers was accidentally sent to all QUOINE users. We deeply apologize for this mishap and if we have caused any inconveniences. We are putting measures in place to keep this from happening in the future.
Hope it help to users quoine.
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July 06, 2017, 05:45:36 AM
 #453

As part of compliance measures to be a fully regulated financial institution under the Japan Financial Services Agency, all BTC and ETH funds will be stored in segregated wallets, effective on July 10, 2017 at 12:00PM JST / 03:00AM UTC. BTC funds will be stored in multi-sig cold wallets on this date and time.

As a result of this migration, please note that DEPOSIT ADDRESSES WILL CHANGE FOR BOTH BTC AND ETH. We would like to remind you to log into your QUOINEX account after July 10th, 2017 12:00 PM JST / 03:00AM UTC to get the new deposit address for BTC and ETH, and to make sure that you are sending BTC and ETH to the correct address. Otherwise, your deposits may be lost.

Log on to your QUOINEX trading dashboard after July 10th at https://trade.quoinex.com/ to retrieve the new deposit address.

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CraigWrightBTC
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July 11, 2017, 08:47:05 AM
 #454

【QUOINEX】New Crypto Fund Address Move Completed here is new update from quoine about new wallet of digital coins
We are pleased to inform you that our security upgrade to store BTC and ETH funds in segregated wallets, with BTC funds stored in multi-sig cold wallets, has been successfully completed. This upgrade is in line with compliance measures to be a fully regulated financial institution under the Japan Financial Services Agency.

As a result, please note that DEPOSIT ADDRESSES WILL CHANGE FOR BOTH BTC AND ETH. We would like to remind you to log into your QUOINEX account to get the new deposit address for BTC and ETH, and to make sure that you are sending BTC and ETH to the correct address. Otherwise, your deposits may be lost.
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July 14, 2017, 01:34:05 PM
 #455

Sign up was fast. But I keep seeing people posting about delays in withdrawal.. Still thinking if i should use this exchange.

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Sandal_Hat
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July 17, 2017, 01:56:19 PM
 #456

Hi Quoine, pls give withdrawal request #28555 a push too. Thanks
CraigWrightBTC
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July 19, 2017, 12:20:25 PM
 #457

QUOINE's Position on the Anticipated Bitcoin Fork

1) If the fork occurs, your assets will be safe. We plan to support withdrawals for various versions of Bitcoin, arising from the split(s).

2) During the events leading up to the fork and during the occurrence of the fork, we will monitor the situation until the effect of the fork can be ascertained in order to maintain the safety of our customers’assets. Trading is expected to continue as usual. Downtime might happen depending on the situation, and we will notify all customers before the fork.
In any case, bitcoin deposit and withdrawal service will be unavailable from July 31st, 2017 (Monday) 10:00 AM JST (1:00 AM UTC), and is expected to resume on August 4th, 2017 (Friday) 4:00 PM JST (7:00 AM UTC). The latter might change depending on the situation.

3) After the fork occurs, we will contact you again regarding QUOINE's decision to list the different versions of Bitcoin. You will also be notified about our operations right before and after the fork to avoid any confusion.
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July 27, 2017, 10:34:54 AM
 #458

The update from quoine
It is now highly likely the Bitcoin blockchain will undergo a UAHF (User Activated Hard Fork) on August 1st, 2017, which will result in the creation of a new blockchain and a new crypto currency called Bitcoin Cash. The fork is expected to happen at 9:20PM JST, or 12:20PM UTC on August 1st, 2017. You can find more information about Bitcoin Cash here: https://www.bitcoincash.org

As always, we at QUOINE will be taking necessary measures to ensure a smooth trading experience, keeping in mind first of all our customers assets and accounts security. As announced previously, all BTC withdrawals and deposits will be disabled before the fork to prevent any potential issues that may arise as a result of the fork.

We have also received many inquiries regarding BCC (Bitcoin Cash) crypto currency. As an exchange, our goal is to provide a fair exchange platform which is highly secure and compliant. As a result of the fork, users that hold BTC in their balances at the time of the fork will be credited equivalent BCC. Additionally, as your margin trading feature involves BTC lending that will complicate BCC distribution, we believe it is in the best interest of all to stop margin trading before and during the fork. We are also asking our users to close their margin positions by August 1 12:00 JST (3:00AM UTC). Any margin positions still open after this time will be force closed by the system. This is to ensure a fair distribution of BCC.

If you are a Japan based user using our CFD trading facility, you will still be able to keep your CFD positions open.

To summarize, please take note of the following measures regarding the anticipated fork:

1) BTC deposit and withdrawal services will be unavailable from July 31st 12:00AM JST (July 30th 3:00PM UTC) and are expected to resume on August 6th 4:00 PM JST (August 6th 7:00AM UTC).
2) Margin trading will be disabled from August 1st 12:00PM JST (3:00AM UTC).
3) All open positions will be force-closed on August 1st 12:00PM JST (3:00AM UTC).

Should you have any questions, please feel free to contact us at support@quoine.com.

Best regards,
Team QUOINE
btctalk2017
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July 29, 2017, 01:47:28 AM
 #459

Waiting for my ETH withdrawal since 27 Jul, ID: 29773 still processing   Angry
Unacceptable.  I get instant transfers with Gemini, Kraken.  The only reason to use Q is the SGD deposit but it looks like it's not worthwhile.
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August 02, 2017, 02:17:54 AM
 #460

I want to ask is there anyone got your BCC in your quoine acc yet?
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