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Author Topic: Official Quoine Exchange Thread  (Read 36041 times)
Quoine Exchange
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December 03, 2015, 12:26:03 PM
 #101

hy sir, is december still promo campaign with zero percent fee trading?

Hi,

I can confirm we are extending the zero trading campaign for December!

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 04, 2015, 01:48:07 AM
 #102

Hi,
Everytime I cancel an order, and would like to make a new order,
I must refresh the whole page, please fix it, so I not need to refresh the whole page.

And for make buy order, would please make automatic calculation if I want to buy BTC for all value of my fiat.
Like btc-e, we just need klick the available fiat, and then the page will automatically calculate how many btc that will bought for specific price.
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December 04, 2015, 06:27:45 AM
 #103

Hi,
Everytime I cancel an order, and would like to make a new order,
I must refresh the whole page, please fix it, so I not need to refresh the whole page.

And for make buy order, would please make automatic calculation if I want to buy BTC for all value of my fiat.
Like btc-e, we just need klick the available fiat, and then the page will automatically calculate how many btc that will bought for specific price.

Hi,

This has been passed on to our development team! Thanks.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
vivider
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December 04, 2015, 10:28:29 AM
 #104

Sir...how about my problem? my WD from 17/11/2015 still not bank in untill now..
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December 04, 2015, 10:37:29 AM
 #105

Sir...how about my problem? my WD from 17/11/2015 still not bank in untill now..

I will PM you - thanks

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 05, 2015, 07:25:07 AM
 #106

Sir the money already bank in...Thank You very much Sir... Grin
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December 05, 2015, 09:34:28 AM
 #107

Sir the money already bank in...Thank You very much Sir... Grin
And that is need 18 days. It is very very long time.

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Quoine Exchange
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December 06, 2015, 11:34:45 AM
 #108

Sir the money already bank in...Thank You very much Sir... Grin
And that is need 18 days. It is very very long time.

Hi,

Yes I agree that it is an unacceptable length of time, and I can only continue to apologise for the delays we had in getting people their funds over the last 2 weeks. We have had tremendous growth in trading volumes over a very short space of time, and that has resulted in less than ideal bottlenecks in some areas that we are addressing.

It was not that long ago that we were celebrating hitting 1000 bitcoin in a day, as a major milestone for us. Over 13,000 Bitcoin have been traded on our platforms in the last 24 hours. https://twitter.com/quoinexchange/status/673461439143657472

I'd like to thank our customers for continuing to use our platform, and please do continue to raise any issues you are having here!

Please do follow us on twitter for updates!


Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
anamichii
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December 07, 2015, 10:23:56 PM
 #109

i do withdrawal to local bank account too at nov, 29

and my last withdrawal process is 7 days.

so i will wait it until 7 days before i complaining that  Grin

he he, more than 1 week and still processing  Grin
still unacepptable time sir, hope you commit with your apologies last week Wink
Quoine Exchange
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December 08, 2015, 03:42:56 AM
 #110

i do withdrawal to local bank account too at nov, 29

and my last withdrawal process is 7 days.

so i will wait it until 7 days before i complaining that  Grin

he he, more than 1 week and still processing  Grin
still unacepptable time sir, hope you commit with your apologies last week Wink

Thank you for bringing this to my attention. I have escalated this to the payment partner to get this done.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
Quoine Exchange
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December 08, 2015, 11:26:32 AM
 #111

i do withdrawal to local bank account too at nov, 29

and my last withdrawal process is 7 days.

so i will wait it until 7 days before i complaining that  Grin

he he, more than 1 week and still processing  Grin
still unacepptable time sir, hope you commit with your apologies last week Wink

Thank you for bringing this to my attention. I have escalated this to the payment partner to get this done.

Hi,

I've been told this has been processed - let me know if you have received the funds.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
anamichii
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December 08, 2015, 10:45:42 PM
 #112

i do withdrawal to local bank account too at nov, 29

and my last withdrawal process is 7 days.

so i will wait it until 7 days before i complaining that  Grin

he he, more than 1 week and still processing  Grin
still unacepptable time sir, hope you commit with your apologies last week Wink

Thank you for bringing this to my attention. I have escalated this to the payment partner to get this done.

Hi,

I've been told this has been processed - let me know if you have received the funds.
okay i receive my rupiahs..
thanks.
boysoutheast
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December 10, 2015, 12:29:15 AM
 #113

UNTIL NOW. there were not any official update for this issue.

This is not about process anymore, this is PROBLEM. Please, give me update. I am customer here and I have my right.

Forwarded conversation
Subject: Perfectly need your help
------------------------

From: boysoutheast <boy.tenggara@gmail.com>
Date: Thu, Dec 3, 2015 at 6:52 AM
To: support@quoine.com


Hellow admin..

Please I need info about my withdrawal..

email : boy.tenggara@gmail.com
amount of withdrawal : Rp 104.281.761,00
Bank : Bank Central Asia
Req date : 17/11/2015 21:28:37

Total work days pass : 10 working days

detail : 18/11, 19/11, 20/11, 23-27/12 (5 days), 1/12, 2/12

today is going  to 11 working days.. need help for the issue..

just give me some info or estimation..

tq very much

----------
From: QUOINE <support@quoine.com>
Date: Thu, Dec 3, 2015 at 7:52 AM
To: boysoutheast <boy.tenggara@gmail.com>


Dear Customer

The funds will be transferred today. Deep apologies for delays that were due to issues with our payments provider.

Regards

----------
From: boysoutheast <boy.tenggara@gmail.com>
Date: Fri, Dec 4, 2015 at 4:14 PM
To: QUOINE <support@quoine.com>
Quoine Exchange
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December 10, 2015, 02:36:03 AM
 #114

Hi,

First off, I can only offer my deepest apologies for the exceptionally long delay in receiving your payment. I believe you have cancelled your withdrawal and we are awaiting further instruction.

There are several reasons which contributed to this delay. We had the initial issues with our payment partner for some of our currencies, which have been documented and observed by this forum thread.

I will also private message you with additional details and circumstances behind your case.





Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
rajkumar_raj
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December 15, 2015, 08:10:57 AM
 #115

Hi,

I have received my INR WD on 2nd Dec itself. Thanks Quoine Support. I was unable to check and confirm earlier due to Chennai Floods.
Is the WD process normal now?
How much is the INR WD charges and what is normal time to process INR WD?
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December 19, 2015, 04:12:00 AM
 #116

Hi,

I have received my INR WD on 2nd Dec itself. Thanks Quoine Support. I was unable to check and confirm earlier due to Chennai Floods.
Is the WD process normal now?
How much is the INR WD charges and what is normal time to process INR WD?

Hi,

The withdrawal process is indeed back to normal. For INR there is a 325 INR fee per transaction, then an additional fee that varies between bank. It is typically within 3 business days once we have checked your withdrawal request and everything looks in order.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 19, 2015, 04:42:28 AM
 #117

We've been added to BTC Report, a great looking iOS app for Bitcoin Prices, alerts and news!

Download at http://btcreport.com/

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 24, 2015, 04:50:23 AM
 #118

Merry Christmas / Seasons greetings from the team at Quoine!

I'd just like to take this opportunity to thank our customers for their continued support - please continue to give your feedback, positive or negative!

In other news, we've just been added to Bitcoin Checker - download the latest version to follow all of Quoine's prices!

What we like about this app is the customisation on the price alerts it offers. Whether its percentage change, price change or price targets, this app has you covered!

Hopefully between the various apps, and websites we are now featured on, you can find one that best suits your needs  Smiley

Our tweet on this, including a screengrab on the app's options : https://twitter.com/quoinexchange/status/679883648812724225

Download from https://play.google.com/store/apps/details?id=com.mobnetic.coinguardian

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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December 26, 2015, 11:06:28 AM
 #119

why quoine freeze  Huh  Huh

i was trading, but suddenly its freeze, no buy and sell

and in another market, everything normal, and price was fast change

can't get profit, and its possible make your member lost
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December 27, 2015, 07:20:19 AM
 #120

why quoine freeze  Huh  Huh

i was trading, but suddenly its freeze, no buy and sell

and in another market, everything normal, and price was fast change

can't get profit, and its possible make your member lost

Hi,

I've replied to you via PM.

Quoine Exchange - Bitcoin trading - 25X Margin - 10 BTC CCY markets www.quoine.com
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