-

you can access ico reclaim because it is not on blockchain. But DGO is on blockchain so everything created there is permanent. So we can and we will distribute your tokens based on your email match between icoreclaim and go, but as you are not able to login on go, it is pretty much lost for you.

Sincerely,
Martin Smolka

According to Decent team, my investment is now lost forever. Still having slight hope they are able to sort this problem out...

this has to be discussed with our CEO Matej Michalko. We have for now 3 situations likes yours. But we can start investigation and 1:1 process after majority of ICO participants will get their tokens in usual way.

Let me know if it works for you.

Sincerely,
Martin Smolka

Decent team got back to me again and I am a bit reassured that they will be able to solve this so that I and the other two having this issue can get access to our investments

A sign of service mindedness from the support team. Will keep you guys updated when this is solved. I hope they are not just stalling during the launch.

Tim, this whole issue would have been ok, if they didn't make us re-enter the password tome the recovery phrase. They had to expect some people to F-Up the password. In my case, safari suggested a password in which I used, but then asked me if I wanted to overwrite the password used for the reclaim (nonbrlockchain site). I hit no. Little did I know that hitting no, meant it didn't save it at all!

I clicked the link in the verification email, and it said "success, now create your recovery phrase". Clicked on that, and BAM it asked me for my damn password. Well, Fn Safari only had the reclaim site password, of course. Therefore, no recovery phrase could be set and an account was made that will get my ICO coins and just sit there forever.

In my opinion, it was poorly programmed, and there should have been a failsafe method in place.

To make matters worse, I tried my login info before creating the account, as most of us did, and there was an error on their part. They have admitted to that. Therefore, had they not had their OWN programming error, we wouldn't have made accounts with lost passwords in the first place.

They seemed so nonchalant about telling us that, "oops. You will never have access to your coins that you so graciously earned by investing in our project, and waiting months for launch. Thanks but you're shit out of luck. Rest assured, we will enjoy spending the bitcoins you sent us."

It's all well and good that he proposed a CEO sit-down, but come on!!! It was their error in the first place, by releasing before the ICO login strategy was programmed correctly. EVERYONE was confused. Just most were fortunate to not have a password issue.

I, personally, will do anything I can to hurt this project, if I do not get my coins. And before all you suck-ups chime in, put yourselves in our shoes. All in all I love this project, but STEAL my coins on a an error that can just as easily be blamed on DECENT as it can on Safari, or my own F up; and I will quickly turn into the biggest Decent hater and basher. Not that it will do any good, but anyone in here would do the same, Except for maybe you, Tim lol.

I agree with you. But seeing that they will themselves transfer the balances manually from the reclaim portal to DGO, it would be totally bizarre if they just decided to transfer the coins to our faulty accounts anyway, when they know we cannot access it. It would be the simplest and most reasonable thing to just help us transfer to another account, as we can easily prove with 2FA login and recovery phrase from reclaim portal that we own our investments. That provided that it for some reason would be impossible to migrate our working ICO accounts to DGO, with or without a different username.

With the above said, that is why I think the team will resolve this. It would be extremely nonchalant and bizarre to just ignore our support tickets and transfer the coins to accounts they know are faulty, when there are ways to solve this with little effort, and we can easily prove ownership. There's just no way they can just sit back and steal our investment, especially given the circumstances. I truly think the Decent team are more professional than that, so they will work this out.

Still no update on this situation..