Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hello URSAY and Gareth could give a manual push on my order.

Quote ID: 9cf718da-4f9d-4391-a385-06d5e783b596

Zip Zap: 950 257 162

Bitcoin address: 1BdraZPik56QWoWwRjuFmtCts2miqwXTyE

Thank you.

Just pushed it REAL GOOD.  http://www.youtube.com/watch?v=YleXlgHI1oM

Give it 24 hours and check back in if you don't see results. 

[1715198148]

1715198148

[1715198148]

1715198148

[1715198148]

1715198148

[URSAY]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

[URSAY]

available info: Zipzap amount $503.95, Zipzap acct #577710585.  bitinstant to mtgox account #M84316594X.
I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com.
And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack.
I have already made a detailed post at bitinstant.com/support.
Im afraid my funds are lost, and i have little more information to give.  I dont even have the event or quote id because i used the wrong email.

Your funds are not lost.  You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system.  You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact

I'm assuming you included your zipzap acct. # in that ticket submission?  

Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here.
edit: its only been 1 week, i did the order on 4/10, reference code 37197841

I gave your order a manual push.  I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help.  Thanks for your patience!

I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds.

Pushed again!  Have you logged your issue?

bitinstant.com/contact

[URSAY]

I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?

April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36

April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.

April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.

Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?

You logged all 3 of these in one ticket?  Have you verified your execution prices at bitcoincharts.com ?

My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today.

I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit.

So what are you going to do about this? I've been waiting for over a week now and I'm not going away.

Logging all of your issues separately is recommended so you can see a solution for each issue.

I am asking you to provide as much info as possible regarding any issues you have.  This will further speed up your resolution time.  The choice is yours. 

blockchain.info was down yesterday but seems to be back online today.

I did log them separately, I have explained this to you already.

I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me?

I need to stop, you have such a knack for infuriating me, Ursay.

I'm sorry that you are upset.  My only goal is to help solve your problem.  Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel?

bitinstant.com/contact

Of course I logged them in the proper support channel, but that doesn't matter because nothing is going to come from those support tickets. Why do you keep linking to your ineffectual support page? Nothing good comes from it.

I want to talk to someone above you, you have been absolutely no help. People are telling me I need to email your fucking CEO to get a refund. Do you know how stupid that makes this business look?

Actually, most to all of the people saying their issue has been resolved have gone thru this support channel i'm providing.  That is a fact.  It's the process of moving your problem to a team who can find you a resolution.

Your welcome to email our CEO.  Just like me he is a person that is trying to help serve you better.  I'm not sure calling him stupid would speed up your resolution but that is your choice.  

[morp17]

kkkkkkk

BTC received, thanks. 

Hello URSAY and Gareth could give a manual push on my order.

Quote ID: 9cf718da-4f9d-4391-a385-06d5e783b596

Zip Zap: 950 257 162

Bitcoin address: 1BdraZPik56QWoWwRjuFmtCts2miqwXTyE

Thank you.

Just pushed it REAL GOOD.  http://www.youtube.com/watch?v=YleXlgHI1oM

Give it 24 hours and check back in if you don't see results. 

[mikewaller]

Hi. I dont have my order #. Never received any confirmations from bitinstant.
ZipZap 994249225
coin address 1Nv1r7FMFtEfbrbmGe3WnHn9kvjk3Y1gzQ

[Luckybit]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

What about me? My problem hasn't been resolved and it's been over 2 weeks. Some people have unresolved issues going further back. This has not been a pleasant experience.

[zxr829]

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID   9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID   d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID   4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution.  This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly. 

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

[fruni]

Is FRC going to be worth anything

[palmcoins]

Good info, merci!

[duquevalentino]

Just to inform my order was processed sucessfully again!

Thank you!

[gf.ricardo]

quote id: 1074d68f-0070-4d71-9bff-287d7fddb169
event id: 6c05b73d-321b-4968-b7a2-0ff9590fdfd7
ebanx: 176989
zipzap: 898065388
MTGOX: M23385694X

Can you tell me more about what the issue is your encountering?  Have you logged your issue thru our main support channel?

bitinstant.com/contact

2 days waiting for my credit on mtgox
i've already contacted support

[Luckybit]

Still haven't received Bitcoins owed since April 3 2013. What is going on with Bitinstant?

I believe you received this similar response from support quite sometime ago...?

zipzap 785119595
This processed successfully on April 2nd.

See here: https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

[RESOLVED]

No I believe something went wrong. I did make a purchase a day before and one of them went through, but the purchase on April 3rd did not go through. How does showing me something from April 2nd account for April 3rd?

The payment from April 2 is this one
Hey there,

This is to notify you that your order has been updated, please find the details below:


PLEASE NOTE: If are are planning to fund a third-party wallet, we are not liable for their delay in crediting you. Please check www.blockchain.info with your address to verify we sent the transactions before emailing support about an order not received.


OrderID: 4f2595c9-0007-48b8-9b03-0f9d922211f7
EventID: 82abd759-7988-4af6-9c18-b3e24fd85671
DestAccount: 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
QuoteID: b7d770b4-86e0-4e31-a6c8-0bba104a8c48
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364918455.97
APIResponse: {'Transaction_id': u'515b00483fa78d54fa0ea749'}
FundsSent: $480.05 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

Account Number: 637645888 <-- I received my coins on April 2nd associated with this account. This one went through just fine. I'm talking about April 3rd.


Amount to Pay: $503.95
Account Number: 785119595 <- I never received the coins for this payment in association with this account number.

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com

If you have any questions, comments or concerns please email us at support@zipzapinc.com

So while April 2nd everything went fine, April 3rd was a disaster. So it goes I paid $503 on April 2nd and received the coins. On April 3rd I paid another $503 and never received the coins. I made a final purchase on April 12 paying $503 and I received the coins.

The issue from April 3rd is not resolved. April 2nd was never a problem. April 12th was resolved.

[Luckybit]

Ursay maybe it's possible that Bitinstant got my orders mixed up somehow. The order from April 2nd and April 3rd. Both were paid for, that is all I know from my end.

All I know is I sent money to both account numbers but only received half the coins. The emails were sent from Zipzap confirming that fact.

The blockchain https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

This seems to be showing the order from April 2nd which I did receive and which is associated with the Bitinstant email saying:
OrderID: 4f2595c9-0007-48b8-9b03-0f9d922211f7
EventID: 82abd759-7988-4af6-9c18-b3e24fd85671
DestAccount: 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
QuoteID: b7d770b4-86e0-4e31-a6c8-0bba104a8c48
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364918455.97
APIResponse: {'Transaction_id': u'515b00483fa78d54fa0ea749'}
FundsSent: $480.05 USD


But the order from April 3rd I received no email like this yet Zipzap confirms I deposited the money. My guess is either Zipzap or Bitinstant mixed up my orders.

[lordgrows]

Reposting my question as I did not get an answer:

URsay, please let me clarify a question I have.

Site says 500 for any deposit or 1000 for bank cash deposit, and 2000 per day.

That is:
Coupons/Non-fiat: US$ 500
Cash deposit: US$ 1000 per deposit
Daily limit: US$ 2000 (so two cash deposits total)

Brazil "Boleto" method fits in the $1000 or the $500 limit?

On my last operations ZipZap only allowed me $350 on a single transaction although the limits should be higher as per your site.

[FireBlazzer]

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order,  i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info?  Order ID #?  Quote ID #?

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

[skyhenge]

STILL NOT FIXED:

this is the wrong account number

I copied and pasted the account number from mt. gox

it is M03338532X

PLEASE FIX THIS

email is skyhenge@yahoo.com

OrderID: a4c81489-5c9b-43bb-8556-7232450475f8
EventID: 3db82901-e542-4817-9d80-86557f969f99
DestAccount: M0338532X
QuoteID: c8d9e06b-409a-4715-9930-255f81b5f273
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365893107.95
APIResponse: {u'return': {u'xfer': u'149b2dbc-d9cd-4afb-9d2d-ac7d7ae0e244', u'amount': {u'value_int': u'12001250', u'currency': u'USD', u'display_short': u'$120.01', u'display': u'$120.01250', u'value': u'120.01250'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $120.0125 USD

it has been over a week

PLEEEEEEASE ESCALATE THIS AND GET IT DONE

there is no excuse for this shitty customer service

I WANT MY MONEY BACK

I COULD HAVE BOUGHT OVER TWO BITCOINS NOW I CANNOT EVEN GET ONE

THIS SUCKS

I DID MY PART - already made contact form - they did not read my issue

I HAVE WAITED

TIRED OF WAITING

I WANT MY MONEY BACK IF IT IS NOT FIXED BY TOMORROW

THANK YOU VERY MUCH

[EarningPeas]

So when will the option to send to BTC-E be re-added?

[silient]

I feel like I'm being ignored at this point.... Its been well over a week. And you guys aren't even replying anymore..., can soemone PLEASE help me get my money?



zipzap account: 754 049 468

[mikewaller]

Hi. I dont have my order #. Never received any confirmations from bitinstant.
ZipZap 994249225
coin address 1Nv1r7FMFtEfbrbmGe3WnHn9kvjk3Y1gzQ

Sorry for being impatient, but could someone just let me know that you are working on my problem. I logged the issue at bitinstant (case #1586). Thanks