Hey,
Before I address everyone's concerns, I will just post confirmations of people who requested.
Those who accuse us of being a scam, and general trolling will be addressed below.
As our FAQ clearly states,
everyone who had an order that did not process after 1 hour is entitled to a full fee refund. To get this, shoot me a PM with your Order ID and Bitcoin address
Quote ID: d07dfb27-668a-4826-b1b9-80d5d3cc036d
Event ID: 62000771-30e1-4e5d-8ff0-7392fda9f4cc
Hey, I just confirmed this processed!
Quote ID 3990f519-8c6a-4f3f-9770-67cb1f6964fc
Event ID 7cc29ff9-35a9-4584-ab53-b52f0f1494d0
Processed as well!
Hi Yankee - I'm having a similar problem with my transaction.
Quote ID ad377bee-ef27-402a-879a-f9fca7ee3b93
Event ID 67040eac-86eb-4225-8fb0-ffcd786f89bd
Thanks in advance for taking care of this!
This processed, we also sent you an extra 5 BTC to cover the fees and the drop in price since your order was placed Saturday morning.
Quote ID: 6e0154d3-0a68-4709-914b-2de91288931a
Event ID: 0ab1df22-9ca8-41c7-85ed-95dfd378cba6
Processed as well!
Hey i am having the same problem as everyone else.
my transaction last night at walmart for 503.95 never went through to my blockchain.info wallet.
this is my acct number it was payment was sent 906794102
Processed!
still waiting as well.
I've only been using Bitinstant for a few months but it's always been kind of touch-and-go.
I keep telling myself I'll find another service, but then they fix the issue and they remain the most convenient option for me, but issues like this definitely shake my confidence in where I'm putting my money.
I would try something else today, but I put all of my funds in the hands of Bitinstant, so it's not exactly an option this time around.
Please PM me your order info, I will process it if its not done already!
(1) this is the internet age, not the stone age.....45 seconds for each transaction?
(2) I thought it was BitInstant?? I've been waiting almost 24 hours now.
(3) Maybe this is accepted in the BTC world, but in the "real world", this is a complete failure of the business model and customer service. BitInstant has only one purpose in life.....and they have failed miserably over the last 1-2 days.
(4) Charlie has been polite, but hasn't offered any compensation to anyone yet.....nor have I heard of anyone who actually has been satisfied by the recovery actions. People are still waiting.
(5) He said he would be online to see everything through......(a) he doesn't show as online on the forum, (b) he hasn't replied to my email for over an hour ago.
Very frustrating. This is real money here, not some sort of internet "just for fun" game.
1 - I think you don't understand, 45 seconds because if we ping the MtGox API or any exchanges to much then everything will crash and burn.
Since we don't want to break any of our partners software, we slow down processing so we can monitor it.
2 - Yes, due to issues out of our control, however we have processed everything, sent you extra funds, always responded and made it right as promised.
3- While I understand your frustration, we do run a business in the real world. In fact, we are one of the largest and longest running Bitcoin companies. You may be new to the scene, so please do some research about us and the scam companies that have come and gone.
4- Probably because you are new here, but our FAQ clearly states that we refund all fees. I have already done this for your order.
5- I responded to every PM and email you sent me. We have other customers to work with as well, and we were working on this issue during the day. Im sorry I can't sit and update you every 5 minutes as we had a lot of coding to do.
Thanks everyone for your patience and support.
Our staff including myself will be online all night to address any issues.
Thanks
Charlie and the Team.
Charlie - I hope my $400 was worth it. This is completely unprofessional. I don't have a ton of extra time or energy, but I'm going to put whatever extra time/energy that I have towards making sure that everyone knows that BitInstant is a complete joke. You have failed miserably as co-founder and CEO. Whatever money you get from scamming everyone won't last long enough to make up for your ruined reputation.
This comment is just a joke. You clearly knew we were working on the issue all day, and responding to everyone.
You are new here, but do some research about us before you make stupid accusations like that.
Thanks
I saw lots of positive references about BitInstant before I decided to try it, so if it's a scam (I doubt it), they could have just decided that it was now time to cash out & make a run for it with a somewhat small amount of short-term gain. Sucks for us. Bad timing.
I think the "scam" option is probably only about a 5-10% possibility, though. I just think Charlie and his team are understaffed and unprofessional. I'll never use them again.
Neither is true.
We have been around for over 18 months now and process over 3m USD worth of transactions per month.
This problem occurred out of our control on a Saturday night New Years Weekend. Not only were we working around the clock with no sleep, including our 5 developers, but we had to have Cloudfare fix the issue as well all day Sunday.
I know this was bad timing, but we have made it right and always updated everyone on this thread. We also sent you extra funds.
If you dont want to use us anyone thats fine, but please don't spread negative things about us. We always take care of our customers.
