Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

OrderID: a71f8531-70e6-4c48-8247-9a72b86a767c

OrderID: 1fc7e056-0d5d-4924-ba8f-6b53ad8a6b03

those are the 2 orders in question

Hey, since the amounts, address and deposit location were all identical this is in our fraud filter. Ill have it released asap

Charlie

[astronomical53]

ok thank you very much sir... i wont make that mistake again...

thanks again for the fast response... bit instant the best

[jackson123]

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115

[andyh2]

Paid for order on 12/29 using ZipZap, yet BTC have not been sent.

Quote id: 6617b2cb-04ab-42f6-adf5-dc960979bb4e
Event id: d85416a7-b275-4f2d-9dd1-7cdfc4055862
ZipZap Account #: 297845034

[b1athome]

ZipZap # 676172488
order was places on the 29th

[jackson123]

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115

Received my BTC, albeit ~5 hours late. It'd be cool if I could get my fees refunded.

[Yankee (BitInstant)]

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115

Received my BTC, albeit ~5 hours late. It'd be cool if I could get my fees refunded.

Sending fee refund now!

Paid for order on 12/29 using ZipZap, yet BTC have not been sent.

Quote id: 6617b2cb-04ab-42f6-adf5-dc960979bb4e
Event id: d85416a7-b275-4f2d-9dd1-7cdfc4055862
ZipZap Account #: 297845034

ZipZap # 676172488
order was places on the 29th

Working on these now!

[johnc3p210]

Hey Yankee it's been 6 hours all my orders have usually been under 1 hour what gives :x

ZipZap # = 570620898

[Yankee (BitInstant)]

Hey Yankee it's been 6 hours all my orders have usually been under 1 hour what gives :x

ZipZap # = 570620898

Looking into it now!

[doggyman]

hello,

i paid >24hrs ago (dwolla to bitcoin address via bitinstant). the funds left my dwolla account, but bitinstant still says 'order failed'. i was really counting on this going through. no response yet from support. any help?

best,
c

Order ID   a85cc45c-afa7-4c27-b0f0-d9d6bd40d1a7
Quote ID    6c0ee9a9-b46f-43b1-8750-cda2b5ba782e

[Yankee (BitInstant)]

hello,

i paid >24hrs ago (dwolla to bitcoin address via bitinstant). the funds left my dwolla account, but bitinstant still says 'order failed'. i was really counting on this going through. no response yet from support. any help?

best,
c

Order ID   a85cc45c-afa7-4c27-b0f0-d9d6bd40d1a7
Quote ID    6c0ee9a9-b46f-43b1-8750-cda2b5ba782e

Processed!

[b1athome]

hey, yankee how come you will not respond to my pm's again my info is ZipZap # 676172488 transaction was on the 29th email is b1athome@tormail.org

[Rebirther]

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!

Account Number: 816807507

It has been five days now, so I am slightly disappointed in the delay, but I appreciate your promptness in replies and exceptional customer service. Thanks Yankee!

[Yankee (BitInstant)]

hey, yankee how come you will not respond to my pm's again my info is ZipZap # 676172488 transaction was on the 29th email is b1athome@tormail.org

Hey, I responded to all your PM's.

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!

Account Number: 816807507

It has been five days now, so I am slightly disappointed in the delay, but I appreciate your promptness in replies and exceptional customer service. Thanks Yankee!

Processing now!

[Jackrubico]

My order 4d4e16bd-4699-4fdf-b5f2-55d1dda9559e failed (Failed verification too often - giving up)

Would appreciate if this could be processed.

[Jackrubico]

My order 4d4e16bd-4699-4fdf-b5f2-55d1dda9559e failed (Failed verification too often - giving up)

Would appreciate if this could be processed.

Got it, Thanks.

[mchang]

My transaction also failed.. :/
Order ID: b544dc3d-1518-4e4a-8fbf-2007a333d02e
Quote ID:5bd8c257-4ecd-4e4c-a6d6-fcdc9e2675cb
Event ID: 87e2f625-1d5e-4a0d-86d4-20201e11224c

I've used bitinstant more than 10 times and this is the first time I've encountered an error. I emailed support last night but no replies thus far. Yankee, can you help me out please? Thanks in advance

[Yankee (BitInstant)]

My transaction also failed.. :/
Order ID: b544dc3d-1518-4e4a-8fbf-2007a333d02e
Quote ID:5bd8c257-4ecd-4e4c-a6d6-fcdc9e2675cb
Event ID: 87e2f625-1d5e-4a0d-86d4-20201e11224c

I've used bitinstant more than 10 times and this is the first time I've encountered an error. I emailed support last night but no replies thus far. Yankee, can you help me out please? Thanks in advance

Processed!

[Third Way]

Wow BitInstant, are you kidding me?

I sent my first payment to you guys today through Zippety-Zappo, and lo and behold, 22 minutes later and here I am, sitting in front of my computer and the coins are in my wallet, all BTC4.99074 of them, I cannot believe this!

Are you kidding me?

[55jonnie55]

Hi Yankee!

Just tried to transfer funds via blockchain.info with bitinstant and it transferred my funds to the wrong wallet (i am not even sure how this is possible) I contacted support but they were not much help. if you tell me what details to give you, maybe you can help me out? just let me know what you need from me, thanks.