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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 495955 times)
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 01, 2013, 11:17:45 PM
 #281

OrderID: a71f8531-70e6-4c48-8247-9a72b86a767c

OrderID: 1fc7e056-0d5d-4924-ba8f-6b53ad8a6b03

those are the 2 orders in question

Hey, since the amounts, address and deposit location were all identical this is in our fraud filter. Ill have it released asap

Charlie

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astronomical53
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January 01, 2013, 11:21:12 PM
 #282

ok thank you very much sir... i wont make that mistake again...

thanks again for the fast response... bit instant the best
jackson123
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January 02, 2013, 12:52:16 AM
 #283

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115
andyh2
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January 02, 2013, 01:44:26 AM
 #284

Paid for order on 12/29 using ZipZap, yet BTC have not been sent.

Quote id: 6617b2cb-04ab-42f6-adf5-dc960979bb4e
Event id: d85416a7-b275-4f2d-9dd1-7cdfc4055862
ZipZap Account #: 297845034
b1athome
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January 02, 2013, 02:20:09 AM
 #285

ZipZap # 676172488
order was places on the 29th
jackson123
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January 02, 2013, 04:59:17 AM
 #286

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115


Received my BTC, albeit ~5 hours late. It'd be cool if I could get my fees refunded.
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 02, 2013, 05:41:28 AM
 #287

I made a zipzap payment and have not received the funds into my wallet either.

OrderID: 8334b994-b9ac-4dc9-a9e2-1d73d52442ac
EventID: 24a63374-b9bc-4fe2-9943-41c3c5840cb9
QuoteID: cb7172e1-067f-452a-9418-53570cdb2a80
account # - 221757115


Received my BTC, albeit ~5 hours late. It'd be cool if I could get my fees refunded.

Sending fee refund now!

Paid for order on 12/29 using ZipZap, yet BTC have not been sent.

Quote id: 6617b2cb-04ab-42f6-adf5-dc960979bb4e
Event id: d85416a7-b275-4f2d-9dd1-7cdfc4055862
ZipZap Account #: 297845034
ZipZap # 676172488
order was places on the 29th

Working on these now!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
johnc3p210
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January 02, 2013, 08:44:29 AM
 #288

Hey Yankee it's been 6 hours all my orders have usually been under 1 hour what gives :x

ZipZap # = 570620898
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 02, 2013, 03:47:35 PM
 #289

Hey Yankee it's been 6 hours all my orders have usually been under 1 hour what gives :x

ZipZap # = 570620898

Looking into it now!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
doggyman
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January 02, 2013, 03:52:29 PM
 #290

hello,

i paid >24hrs ago (dwolla to bitcoin address via bitinstant). the funds left my dwolla account, but bitinstant still says 'order failed'. i was really counting on this going through. no response yet from support. any help?

best,
c

Order ID   a85cc45c-afa7-4c27-b0f0-d9d6bd40d1a7
Quote ID    6c0ee9a9-b46f-43b1-8750-cda2b5ba782e
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 02, 2013, 04:22:40 PM
 #291

hello,

i paid >24hrs ago (dwolla to bitcoin address via bitinstant). the funds left my dwolla account, but bitinstant still says 'order failed'. i was really counting on this going through. no response yet from support. any help?

best,
c

Order ID   a85cc45c-afa7-4c27-b0f0-d9d6bd40d1a7
Quote ID    6c0ee9a9-b46f-43b1-8750-cda2b5ba782e

Processed!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
b1athome
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January 02, 2013, 04:57:57 PM
 #292

hey, yankee how come you will not respond to my pm's again my info is ZipZap # 676172488 transaction was on the 29th email is b1athome@tormail.org
Rebirther
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January 02, 2013, 05:11:06 PM
 #293

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!


Account Number: 816807507

It has been five days now, so I am slightly disappointed in the delay, but I appreciate your promptness in replies and exceptional customer service. Thanks Yankee!
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 02, 2013, 06:31:15 PM
 #294

hey, yankee how come you will not respond to my pm's again my info is ZipZap # 676172488 transaction was on the 29th email is b1athome@tormail.org

Hey, I responded to all your PM's.

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!


Account Number: 816807507

It has been five days now, so I am slightly disappointed in the delay, but I appreciate your promptness in replies and exceptional customer service. Thanks Yankee!

Processing now!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
Jackrubico
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January 02, 2013, 06:52:55 PM
 #295

My order 4d4e16bd-4699-4fdf-b5f2-55d1dda9559e failed (Failed verification too often - giving up)

Would appreciate if this could be processed.
Jackrubico
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January 02, 2013, 07:00:36 PM
 #296

My order 4d4e16bd-4699-4fdf-b5f2-55d1dda9559e failed (Failed verification too often - giving up)

Would appreciate if this could be processed.

Got it, Thanks.
mchang
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January 02, 2013, 07:17:55 PM
 #297

My transaction also failed.. :/
Order ID: b544dc3d-1518-4e4a-8fbf-2007a333d02e
Quote ID:5bd8c257-4ecd-4e4c-a6d6-fcdc9e2675cb
Event ID: 87e2f625-1d5e-4a0d-86d4-20201e11224c

I've used bitinstant more than 10 times and this is the first time I've encountered an error. I emailed support last night but no replies thus far. Yankee, can you help me out please? Thanks in advance
Yankee (BitInstant) (OP)
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Charlie 'Van Bitcoin' Shrem


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January 02, 2013, 07:33:24 PM
 #298

My transaction also failed.. :/
Order ID: b544dc3d-1518-4e4a-8fbf-2007a333d02e
Quote ID:5bd8c257-4ecd-4e4c-a6d6-fcdc9e2675cb
Event ID: 87e2f625-1d5e-4a0d-86d4-20201e11224c

I've used bitinstant more than 10 times and this is the first time I've encountered an error. I emailed support last night but no replies thus far. Yankee, can you help me out please? Thanks in advance

Processed!

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
Third Way
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January 02, 2013, 07:44:45 PM
 #299

Wow BitInstant, are you kidding me?

I sent my first payment to you guys today through Zippety-Zappo, and lo and behold, 22 minutes later and here I am, sitting in front of my computer and the coins are in my wallet, all BTC4.99074 of them, I cannot believe this!

Are you kidding me?

blease resbond -> 1BYJKxpntNn6TZbM5M5CWkEb8vr8vDcBrr
55jonnie55
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January 02, 2013, 07:46:04 PM
 #300

Hi Yankee!

Just tried to transfer funds via blockchain.info with bitinstant and it transferred my funds to the wrong wallet (i am not even sure how this is possible) I contacted support but they were not much help. if you tell me what details to give you, maybe you can help me out? just let me know what you need from me, thanks.
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