Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

Hi Yankee!

Just tried to transfer funds via blockchain.info with bitinstant and it transferred my funds to the wrong wallet (i am not even sure how this is possible) I contacted support but they were not much help. if you tell me what details to give you, maybe you can help me out? just let me know what you need from me, thanks.

Shoot me a PM with the order details!

[acatagorical]

I think this just happened to me too - funds being sent to wrong wallet.  Let me know what info you need.
Thanks

[55jonnie55]

PM sent, thanks Yankee!

[mindlocgic]

just sent you a pm, pray to god you can take care of me. almost $500 in bitcoin never arrived to me

[55jonnie55]

damn this sucks. missed a deadline, but thanks Charlie for the prompt responses.

[meyoumeyou]

what does "processed" mean, because clearly that doesn't mean the money is sent to the account.

[mchang]

Got it

[n.montross1]

Hi Yankee!

Just tried to transfer funds via blockchain.info with bitinstant and it transferred my funds to the wrong wallet (i am not even sure how this is possible) I contacted support but they were not much help. if you tell me what details to give you, maybe you can help me out? just let me know what you need from me, thanks.


I have this same exact problem. I have tried to contact you guys over a period of four hours over numerous ways, but I have been unsuccessful. I have had successful transactions with you guys in the past, so there should be no reason why this one didn't work? Please help me out. Thank you!

[Rebirther]

hey, yankee how come you will not respond to my pm's again my info is ZipZap # 676172488 transaction was on the 29th email is b1athome@tormail.org

Hey, I responded to all your PM's.

Hello everyone. This Saturday I deposited $158.95, including the zip zap fees at a CVS moneygram. I used the option to deposit it into my Mt Gox account, yet it never appeared. Will the money show up eventually, or is there something that needs to happen to get it there? Thanks in advance!

Please post your ZipZap account # and we will process it. Thanks!

Account Number: 816807507

It has been five days now, so I am slightly disappointed in the delay, but I appreciate your promptness in replies and exceptional customer service. Thanks Yankee!

Processing now!

Thanks Yankee, it is a relief that my money was not lost.

[meyoumeyou]

Received finally after 2 days.

[BillyBlanko]

I also sent 400USD to bitinstant and after several calls and emails and live chat replied to by both Charlie and Rachel( I even spoke t Rachel on the phone) I was told by Rachel that I would be taken care of and also received an email that stated the same.  I originally placed my order on Saturday Dec 29.  Here we are and its Wednesday evening and still no bitcoins.  For all the advertising of prompt service this is the furthest from the truth.  Can somebody anybody help me?

Order #ff16f87b-7ed1-47a8-8994-5d17d9df3cd8

[Third Way]

Billy, dude, calm down, they're doing things by hand.

[imauser]

Hi Yankee,
Just want to check the status of my ZipZap, show's paid and confirmed just not transferred.

Acct#: 444929103

[Wicker14]

Are you carded at locations used to buy bitcoins? Like Walmart or cvs or 7 11

[mindlocgic]

Are you carded at locations used to buy bitcoins? Like Walmart or cvs or 7 11

out of about 10 trips to cvs, i was carded once.

[Yankee (BitInstant)]

Hi Yankee,
Just want to check the status of my ZipZap, show's paid and confirmed just not transferred.

Acct#: 444929103

Hey, this was resolved. thanks!

[mindlocgic]

any update on mine?

[b1athome]

or mine zz# 676 172 448??

[justtired]

I'm just wondering, since everyone else seems to  be getting they're issues resolved, if there is any chance that mine will be resolved before the end of THIS YEAR?]. I mean it's been two months!!!!. I've tried being nice, tried being rude, been patinet, impatient. Still two months!!!!. I can't understand how a professional company cna let this go on for two months. Two months!.Two months and still nothing but excuses. Two months now. How come everyone else is getting they're issues resolved but I'm not? It just seems like it coiuld have been resloved two months ago. Indeed you led me to believe it would be. And yet here I am two months later, trying and failing to be patient. Very unprofesssional, Newbies be warned. Stay away!!!. My issue- money via zip zap went to wrong Mt Gox account number two months ago. Two months ago. Excuse from bitinstant 1)computer probelms, 2) Someone sick 3) Mt Goxs fault 4)Computer problems etc etc repeat for two months. They're working to resolve this issue, for two freaking months Two months!. If you can resolve all these issues that have poppped up in just the last week  surely you can resolve mine. Its been two freaikng months.!!!!

[Bobferd]

Hey,
I tried to transfer money from Dwolla to Mt. Gox, it said the order failed, but the money appears sent from my Dwolla account.
Order number:
f4351827-a4e6-4964-ab1c-b6ce8e1bc5b9
Thanks for any help