Official Newbie BitInstant Support Thread (Active Customer Support)

[orion007]

No I am saying you can use either and most people don't know that and most people screw up their account number. If you use your number and it works for you then continue to use that. I find it easier to just use my account name.

[1715026249]

1715026249

[1715026249]

1715026249

[1715026249]

1715026249

[1715026249]

1715026249

[BobLoblaw]

Funds not showing up at MTGOX, I'm sure I got the 6 digit acct. number right, says "MTGox Connection Error"

Fixed  missed the sub 80 dip though

[Extravagant]

SAME THING!!!!!!!!!!!!!!!!!!!!!!!!!!


Just did a ZIPZAP -> MTGOX deposit.

Timestamp    Event ID    Event type
Thu Mar 28 20:51:47 2013   c0205c51-4b61-42f7-xxxxxxxxxxxxxxxxxxxxxx   Quote for new transaction
Thu Mar 28 22:21:08 2013   c8cbadca-a885-498exxxxxxxxxxxxxxxxxxxxxxxx   New Order
Thu Mar 28 22:21:12 2013   e7222e01-e90e-4895-xxxxxxxxxxxxxxxxxxxxxxxxx   MTGox Connection Error

Sent support email, Called left message.

No Response.

I would hold off on using bitinstant untill seth can find out whats going on

[tashamika]

Hi...

I used moneygram/bitinstant option through my blockchain wallet which generated a zipzap deposit slip. I took it to my nearest moneygram location and was successful in making payment but the bitcoins were deposited to the wrong destination address. I have sent several emails but have not gotten a reply.
My order number is
OrderID: babea569-a88e-4ab4-bcd1-4ae9df53ddb6

Is there any way this can be fixed? I have no idea why the bitcoins were sent to this other address. I have made successful transactions with bitinstant before and did nothing differently.

Thanks

[DexterSevin]

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

[RESOLVED] 4/2/2013 - 1:30AM -  It took four days and several attempts with support, but I received my BTC.  Unfortunately at a rate about $20 more expensive than the day ordered.

[riffmaster]

Please check my order its from the sunday! X. X

Yankee

I sent a pm... and now i write to the forum....please look my order.... i sent email to support page and nothing!! please check my order!!

Thanks for your help and answer!!!




Quote ID   2907069f-a0d7-465c-99be-fa69948cadf6
Event ID   b23cdaba-e89e-40dc-9f35-0525be83e604
Fees (inclusive)   1.49%%
Amount you paid   $411.0 USD
Amount you will receive   $404.8761 USD
Destination exchange   BTC-e.com
Destination account   riffmaster
Order event log

Timestamp   Event ID   Event type
Sun Mar 24 19:50:05 2013   b23cdaba-e89e-40dc-9f35-0525be83e604   Quote for new transaction
Sun Mar 24 19:50:57 2013   0bcfe499-76a0-4324-af27-41b3bfaf216a   New Order
Sun Mar 24 19:51:03 2013   727aaf3c-f168-4be0-9364-63dfdab13b64   Order execution failed!
Sun Mar 24 19:51:03 2013   cbbcf74f-dd26-4cdb-a2a8-aceaf00fcc22   Bitstamp coupon deposited at BitInstant account

[mistermayi]

I just bought bitcoins on MtGox, but when I try to withdraw my bitcoins to my personal wallet, it says my account is pending review. Is there anything I should do about this, or is this standard?

[louisBSAS]

Yeah, somebody is asleep at the wheel.

I transferred the max I could 3 hours ago when MtGox was at 77 and now it's at 89.

It would have been nice to be able to buy the dip - no such luck.  

I am not a newbie. I have been using BitInstant (or Bit-six-hours) for about a year but, it stopped being bitINSTANT in December 2012.  For some reason, Rachel or Seth has to press some magic button for your transaction to go through.

Going to try one last bitinstant transfer next week for grins and see how long it takes if you don't click the "live support" button at the bottom.  

The company is starting to look a bit Rinkie-Dink (sad because BTC is getting really popular and they could dominate the market instead of losing loyal customers.)

More later...

[dodekaiser]

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

Yes, it seems they have to manually process your order with Dwolla.

[Extravagant]

SAME THING!!!!!!!!!!!!!!!!!!!!!!!!!!


Just did a ZIPZAP -> MTGOX deposit.

Timestamp    Event ID    Event type
Thu Mar 28 20:51:47 2013   c0205c51-4b61-42f7-xxxxxxxxxxxxxxxxxxxxxx   Quote for new transaction
Thu Mar 28 22:21:08 2013   c8cbadca-a885-498exxxxxxxxxxxxxxxxxxxxxxxx   New Order
Thu Mar 28 22:21:12 2013   e7222e01-e90e-4895-xxxxxxxxxxxxxxxxxxxxxxxxx   MTGox Connection Error

Sent support email, Called left message.

No Response.

I would hold off on using bitinstant untill seth can find out whats going on

Well this just sucks.


I just wish bitinstant would tell us us something.

Even if its something like

"sh1t is messed up im processing it as i can, hold the f on"

I dont care something.

*sigh*

[louisBSAS]

How does the process work in buying bitcoin with Bitinstant via Dwolla or Mt. Gox?

Well, it doesn't.

First Dwolla holds your money for 7 days - then you go to bitinstant and select 'from Dwolla' and 'to MtGox' - finally, your "instant" transfer fails, and you write countless notes to support (there are only two support people) until they get to their computer and manually process your order.  

Find another means - really.  And, let me know when you do.  I am trying to find something that works too.

[DexterSevin]

Hello, I'm BRAND new to the BTC world.

I actually tried two transaction types today with BitInstant.  The first was using the moneygram to BTC Address method.  It worked great, and was very fast.  The second transaction was using Dwolla to BTC Address.  It ended with the "MTGox Connection Error".  Seemed to have taken place around the same time as the previous posters here.  Is this something that usually resolves itself, or does it have to be referred to BitInstant support for resolution?

Yes, it seems they have to manually process your order with Dwolla.

Thanks, I guess I'll throw an email to support@bitinstant.com.  I bet they have a heck of a backlog right about now.

[RESOLVED] 4/2/2013 - 1:30AM -  It took four days and several attempts with support, but I received my BTC.  Unfortunately at a rate about $20 more expensive than the day ordered.

[louisBSAS]

SAME THING!!!!!!!!!!!!!!!!!!!!!!!!!!


Just did a ZIPZAP -> MTGOX deposit.

Timestamp    Event ID    Event type
Thu Mar 28 20:51:47 2013   c0205c51-4b61-42f7-xxxxxxxxxxxxxxxxxxxxxx   Quote for new transaction
Thu Mar 28 22:21:08 2013   c8cbadca-a885-498exxxxxxxxxxxxxxxxxxxxxxxx   New Order
Thu Mar 28 22:21:12 2013   e7222e01-e90e-4895-xxxxxxxxxxxxxxxxxxxxxxxxx   MTGox Connection Error

Sent support email, Called left message.

No Response.

I would hold off on using bitinstant untill seth can find out whats going on

I would hold off permanently.  I have asked nicely through the last 8 or 9 transactions and nobody is trying to find out what is going on. Believe me.

[tashamika]

Issue has been cleared up. Hooray!!

[Extravagant]

Issue has been cleared up. Hooray!!

what issue?

and from when?

[tashamika]

from this afternoon at 5pm

I used moneygram/bitinstant option through my blockchain wallet which generated a zipzap deposit slip. I took it to my nearest moneygram location and was successful in making payment but the bitcoins were deposited to the wrong destination address. I have sent several emails but have not gotten a reply.
My order number is
OrderID: babea569-a88e-4ab4-bcd1-4ae9df53ddb6

Is there any way this can be fixed? I have no idea why the bitcoins were sent to this other address. I have made successful transactions with bitinstant before and did nothing differently.

Thanks

took about 3 and and a half hours but was successfully resolved

[Extravagant]

You mean bitinstant emailed you?

[tashamika]

no...i checked my block chain wallet and the funds finally showed up at the correct destination address

[almonds99]

Here are the transaction details:
Merchant order ID
8466b36f-b4e4-40df-8a94-360ec3041678
Customer account ID
480 775 832
Payment code
26534829
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

I am looking for some help here, My Mt.Gox account has not been credited yet.  Thank you for your attention in this matter.

THANK YOU! It has been resolved.  4 times I used bit instant over the last few months were instant, today took over an hour, but it was resolved in the end.

[louisBSAS]

I was just chatting with someone at BitInstant about my 5 hour delayed transaction.  He said he tried to put it through but MtGox ran out of funds.  If some of you have had your issues resolved, that can't be true.  

It also doesn't explain 3 or more per month - since December failing - every time.