Official Newbie BitInstant Support Thread (Active Customer Support)

[Boo360]

RESOLVED

[tashamika]

Here we go again....

I made a Bitinstant/Zipzap payment into my Block Chain Wallet and checked the address which was correct. The funds were then deposited into a different destination address. I contacted Bitinstant and they more or less told me tough luck.

OrderID: dfe59164-b864-401b-95a4-
521af4513b3e
EventID: bc8d586f-bd66-4173-a68d-793b4ef6610d
DestAccount: 1GGxhMGaXS52Rb4mVdkuMbTFSKbSW4TArT
QuoteID: df3df084-6795-49f9-b9db-d43b3e055342
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364846123.92
APIResponse: {'Transaction_id': u'5159e5bd3fa78d54f82b05db'}
FundsSent: $144.015 USD

should have gone into
destaddress: 19q3zKgbWzTWpbnJY5cnyLc57zVoW6sJhP

Please help!!

[URSAY]

Here we go again....

I made a Bitinstant/Zipzap payment into my Block Chain Wallet and checked the address which was correct. The funds were then deposited into a different destination address. I contacted Bitinstant and they more or less told me tough luck.

OrderID: dfe59164-b864-401b-95a4-
521af4513b3e
EventID: bc8d586f-bd66-4173-a68d-793b4ef6610d
DestAccount: 1GGxhMGaXS52Rb4mVdkuMbTFSKbSW4TArT
QuoteID: df3df084-6795-49f9-b9db-d43b3e055342
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364846123.92
APIResponse: {'Transaction_id': u'5159e5bd3fa78d54f82b05db'}
FundsSent: $144.015 USD

should have gone into
destaddress: 19q3zKgbWzTWpbnJY5cnyLc57zVoW6sJhP

Please help!!

I hope to have a solution for your issue soon!

Thanks for your patience!

BitInstant Support

[URSAY]

Hi, I'm brand new here, created a wallet, bought some bitcoins by transferring money from my accouht to my wallet. Now I wonder  how can I tranfer bitcoins back into my bank account (so €€€). Thanks for the answer to this Newbe 

What country are you located in?  Generally there are many ways to get your BTC back into your original currency. 

[Joerg]

Hi,
    I need help. I tried to use bitinstant today to send money to mtgox, but it's been 5 hours and I have had no email confirmations, nothing shows up in mtgox, and the order status on bitinstant isn't clear to me what happened. It says "Order Completed" at the top, but in the event log I see "MTGox Connection Error", and then   "Order executed - funds deposited at remote exchange".

Please help.

Thanks!

[tashamika]

Thanks very much. Rachel emailed me and told me she couldn't help me but this exact same thing happened last time and Seth resolved the issue in a timely manner.

[URSAY]

Guys,

I would be happy to help clear up any outstanding issues.  Please send me a PM with your order # and details of your issue.  I will do my best to see that your issue is resolved in a timely manner.  

Thanks for your patience,
-BitInstant Support  

[Boo360]

Resolved

[schlarch]

I received my transfer from BitInstant at 3:15 it is now 6:30 and I still have 0 confirmations on the transfer. Is there anything I can do to increase the speed at which my transfer will be confirmed? I was trying to move rather quickly on something. Other than this snag my experience with BitInstant has been quite pleasant.

OrderID: 1e42ad65-38be-4821-9367-b442c527e1f9

Bitcoin Wallet TX output

Transaction:
CTransaction(hash=e433214b8d, ver=1, vin.size=3, vout.size=2, nLockTime=0)
CTxIn(COutPoint(02343df3b3, 1), scriptSig=3045022100e63e4f31c77a1a)
CTxIn(COutPoint(dd58ab4f52, 0), scriptSig=304502200ec039de2a5f5690)
CTxIn(COutPoint(a5bb9abbc8, 349), scriptSig=3045022100e8af5e32999743)
CTxOut(nValue=0.48121906, scriptPubKey=OP_DUP OP_HASH160 19b6f19ae99e)
CTxOut(nValue=1.09097122, scriptPubKey=OP_DUP OP_HASH160 d45abf62194d)

Figures as soon as I post this I begin getting confirmations.

[URSAY]

Boo360 and Joerg,

Thanks for the PMs.

I am making sure that your issue is being looked into and I hope to have a resolution for you shortly.

-BitInstant Support

[Boo360]

Boo360 and Joerg,

Thanks for the PMs.

I am making sure that your issue is being looked into and I hope to have a resolution for you shortly.

-BitInstant Support

Thanks!!

[greenwireless]

RESOLVED: Hey, first time user here. Tried a cash deposit to my bitcoin wallet on blockchain.info today and it doesn't appear to have worked.

OrderID: 52e93d71-fb11-4617-af4a-4dc3b6eeb2a8

I'm just trying all support avenues hoping someone will be able to help me.

Thanks!

EDIT: RESOLVED! It just took a few hours, but the BTC finally appeared. Thanks Bitinstant!

[murkybtc]

Hi,
I transferred from Dwolla to Mt. Gox yesterday, and it's telling me Dwolla verification failed. I've sent multiple emails to support, and have not gotten any responses.
Order ID is 9db01f6a-2adc-4ef6-8a7f-5154463739b1.

Timestamp   Event ID   Event type
Mon Apr 1 07:30:17 2013   3081f441-8570-4f30-bbb8-3a7786811835   Quote for new transaction
Mon Apr 1 07:28:50 2013   1744a56d-a81c-43da-b8f6-28ea1babc2f5   New Order
Mon Apr 1 07:28:47 2013   95f51344-8164-4470-a957-c8594f5919b3   Waiting
Mon Apr 1 07:32:48 2013   252adec7-f6fa-47bd-86fb-6a6dd853e116   Dwolla verification begin
Mon Apr 1 07:33:19 2013   33c2b2ca-b0fa-4ff7-976b-23a3e20ef339   Dwolla failed verification - unable to locate
Mon Apr 1 07:33:19 2013   2e9cb7e6-4a2c-4a41-8d44-7dbb53d3c72f   Submitting for reverification
Mon Apr 1 07:33:47 2013   e674867f-1e13-4eac-806b-967c0b762393   Waiting
Mon Apr 1 07:37:48 2013   dc209428-f9fd-47f5-a340-5f7d45f8d887   Dwolla verification begin
Mon Apr 1 07:38:18 2013   16ef2286-870c-41d3-b530-adb6986f0813   Dwolla failed verification - unable to locate
Mon Apr 1 07:38:19 2013   e7f19d05-5c31-4ab6-8114-6b4f327886bb   Submitting for reverification
Mon Apr 1 07:38:48 2013   a074fe72-62ba-4732-ab7f-9d83af0b89b7   Waiting
Mon Apr 1 07:42:48 2013   323a4509-0b42-48eb-9e7c-dcfdca10c761   Dwolla verification begin
Mon Apr 1 07:43:19 2013   07b88d55-3ca5-40b7-bcfa-61b5459e88c0   Dwolla failed verification - unable to locate
Mon Apr 1 07:43:19 2013   81db7c30-a9c3-408e-9d8e-5492b22a9afa   Failed verification too often - giving up

[Boo360]

Hi,
I transferred from Dwolla to Mt. Gox yesterday, and it's telling me Dwolla verification failed. I've sent multiple emails to support, and have not gotten any responses.
Order ID is 9db01f6a-2adc-4ef6-8a7f-5154463739b1.

Timestamp   Event ID   Event type
Mon Apr 1 07:30:17 2013   3081f441-8570-4f30-bbb8-3a7786811835   Quote for new transaction
Mon Apr 1 07:28:50 2013   1744a56d-a81c-43da-b8f6-28ea1babc2f5   New Order
Mon Apr 1 07:28:47 2013   95f51344-8164-4470-a957-c8594f5919b3   Waiting
Mon Apr 1 07:32:48 2013   252adec7-f6fa-47bd-86fb-6a6dd853e116   Dwolla verification begin
Mon Apr 1 07:33:19 2013   33c2b2ca-b0fa-4ff7-976b-23a3e20ef339   Dwolla failed verification - unable to locate
Mon Apr 1 07:33:19 2013   2e9cb7e6-4a2c-4a41-8d44-7dbb53d3c72f   Submitting for reverification
Mon Apr 1 07:33:47 2013   e674867f-1e13-4eac-806b-967c0b762393   Waiting
Mon Apr 1 07:37:48 2013   dc209428-f9fd-47f5-a340-5f7d45f8d887   Dwolla verification begin
Mon Apr 1 07:38:18 2013   16ef2286-870c-41d3-b530-adb6986f0813   Dwolla failed verification - unable to locate
Mon Apr 1 07:38:19 2013   e7f19d05-5c31-4ab6-8114-6b4f327886bb   Submitting for reverification
Mon Apr 1 07:38:48 2013   a074fe72-62ba-4732-ab7f-9d83af0b89b7   Waiting
Mon Apr 1 07:42:48 2013   323a4509-0b42-48eb-9e7c-dcfdca10c761   Dwolla verification begin
Mon Apr 1 07:43:19 2013   07b88d55-3ca5-40b7-bcfa-61b5459e88c0   Dwolla failed verification - unable to locate
Mon Apr 1 07:43:19 2013   81db7c30-a9c3-408e-9d8e-5492b22a9afa   Failed verification too often - giving up

If they hadn't replied to your first one then they probably wouldn't respond to the second one either.

[URSAY]

Hey, first time user here. Tried a cash deposit to my bitcoin wallet on blockchain.info today and it doesn't appear to have worked.

OrderID: 52e93d71-fb11-4617-af4a-4dc3b6eeb2a8

I'm just trying all support avenues hoping someone will be able to help me.

Thanks!

Can you tell me more about what behavior your seeing and what any other details regarding the transaction failure?

Thanks, BitInstant Support!  

[URSAY]

Hi,
I transferred from Dwolla to Mt. Gox yesterday, and it's telling me Dwolla verification failed. I've sent multiple emails to support, and have not gotten any responses.
Order ID is 9db01f6a-2adc-4ef6-8a7f-5154463739b1.

Timestamp   Event ID   Event type
Mon Apr 1 07:30:17 2013   3081f441-8570-4f30-bbb8-3a7786811835   Quote for new transaction
Mon Apr 1 07:28:50 2013   1744a56d-a81c-43da-b8f6-28ea1babc2f5   New Order
Mon Apr 1 07:28:47 2013   95f51344-8164-4470-a957-c8594f5919b3   Waiting
Mon Apr 1 07:32:48 2013   252adec7-f6fa-47bd-86fb-6a6dd853e116   Dwolla verification begin
Mon Apr 1 07:33:19 2013   33c2b2ca-b0fa-4ff7-976b-23a3e20ef339   Dwolla failed verification - unable to locate
Mon Apr 1 07:33:19 2013   2e9cb7e6-4a2c-4a41-8d44-7dbb53d3c72f   Submitting for reverification
Mon Apr 1 07:33:47 2013   e674867f-1e13-4eac-806b-967c0b762393   Waiting
Mon Apr 1 07:37:48 2013   dc209428-f9fd-47f5-a340-5f7d45f8d887   Dwolla verification begin
Mon Apr 1 07:38:18 2013   16ef2286-870c-41d3-b530-adb6986f0813   Dwolla failed verification - unable to locate
Mon Apr 1 07:38:19 2013   e7f19d05-5c31-4ab6-8114-6b4f327886bb   Submitting for reverification
Mon Apr 1 07:38:48 2013   a074fe72-62ba-4732-ab7f-9d83af0b89b7   Waiting
Mon Apr 1 07:42:48 2013   323a4509-0b42-48eb-9e7c-dcfdca10c761   Dwolla verification begin
Mon Apr 1 07:43:19 2013   07b88d55-3ca5-40b7-bcfa-61b5459e88c0   Dwolla failed verification - unable to locate
Mon Apr 1 07:43:19 2013   81db7c30-a9c3-408e-9d8e-5492b22a9afa   Failed verification too often - giving up

Sorry your experiencing problems!  Let me see what I can find out for you... 

[Jge66]

Hi, earlier today I deposited cash at a money gram location, but when I got home I realized that I input the wrong email for my notification email on the bitinstant form. I have a copy of the payment slip, and I can provide any information I provided to prove that it was my transaction. What do I need to do?

I'd really appreciate any help.

[greenwireless]

RESOLVED: I initiated a cash deposit at a CVS pharmacy near me. Went there, they were helpful, told me how to use Moneygram phone. I paid cash at check out, cashier gave me receipt. Got back home and saw two emails, one from zipzap saying successful payment, the other from bitinstant saying

OrderID: 52e93d71-fb11-4617-af4a-4dc3b6eeb2a8
EventID: ef4e5552-654f-48f9-a390-2f76b212baa3
DestAccount: 1LNj1rQ9dKfMYoZBcfoHwbdmghfVE6Sc4
QuoteID: d1fa736b-388c-45b5-98b9-dc2f17000c00
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364843416.55
APIResponse: {'Transaction_id': u'5159db2a3fa78d54f908461f'}
FundsSent: $20.64215 USD

When I check blockchain.info for my wallet 1LNj1rQ9dKfMYoZBcfoHwbdmghfVE6Sc4 it doesn't show that the bitcoins arrived.

Any help you can give me would be most appreciated.
Thanks!

EDIT: removed personal info - thought this was a PM
EDIT2: RESOLVED - Just took a few hours, but the BTC finally showed up in my Wallet. Thanks Bitinstant!

[murkybtc]

Hi,
I transferred from Dwolla to Mt. Gox yesterday, and it's telling me Dwolla verification failed. I've sent multiple emails to support, and have not gotten any responses.
Order ID is 9db01f6a-2adc-4ef6-8a7f-5154463739b1.

Timestamp   Event ID   Event type
Mon Apr 1 07:30:17 2013   3081f441-8570-4f30-bbb8-3a7786811835   Quote for new transaction
Mon Apr 1 07:28:50 2013   1744a56d-a81c-43da-b8f6-28ea1babc2f5   New Order
Mon Apr 1 07:28:47 2013   95f51344-8164-4470-a957-c8594f5919b3   Waiting
Mon Apr 1 07:32:48 2013   252adec7-f6fa-47bd-86fb-6a6dd853e116   Dwolla verification begin
Mon Apr 1 07:33:19 2013   33c2b2ca-b0fa-4ff7-976b-23a3e20ef339   Dwolla failed verification - unable to locate
Mon Apr 1 07:33:19 2013   2e9cb7e6-4a2c-4a41-8d44-7dbb53d3c72f   Submitting for reverification
Mon Apr 1 07:33:47 2013   e674867f-1e13-4eac-806b-967c0b762393   Waiting
Mon Apr 1 07:37:48 2013   dc209428-f9fd-47f5-a340-5f7d45f8d887   Dwolla verification begin
Mon Apr 1 07:38:18 2013   16ef2286-870c-41d3-b530-adb6986f0813   Dwolla failed verification - unable to locate
Mon Apr 1 07:38:19 2013   e7f19d05-5c31-4ab6-8114-6b4f327886bb   Submitting for reverification
Mon Apr 1 07:38:48 2013   a074fe72-62ba-4732-ab7f-9d83af0b89b7   Waiting
Mon Apr 1 07:42:48 2013   323a4509-0b42-48eb-9e7c-dcfdca10c761   Dwolla verification begin
Mon Apr 1 07:43:19 2013   07b88d55-3ca5-40b7-bcfa-61b5459e88c0   Dwolla failed verification - unable to locate
Mon Apr 1 07:43:19 2013   81db7c30-a9c3-408e-9d8e-5492b22a9afa   Failed verification too often - giving up

Sorry your experiencing problems!  Let me see what I can find out for you... 

Thank you! I may have gone a little overboard with the emails, but I'm a first time buyer, and was worried my money was gone...

[URSAY]

Jge66, PMed you for more info.

greenwireless, thanks for your PM.  I hope to have more info for you soon.  

murkybtc, no prob!