man
Newbie
 Offline
Activity: 28
Merit: 0
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April 13, 2013, 05:52:29 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! |
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Gareth Nelson
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April 13, 2013, 06:01:39 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! To clarify: I've responded already - you sent a gox coupon to a gox account (or attempted to) via our system, something we do not allow for AML reasons, our policy in such cases is to give a full refund but we do need to first confirm the correct account to send the refund to. As regards fees - I was referring to the site ripoffreport, which currently has 2 customer complaints on that I can not respond to without paying ripoffreport fees. I encourage people to use other means instead as is their right. |
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man
Newbie
Offline
Activity: 28
Merit: 0
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April 13, 2013, 06:02:41 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! FYI...JUST FINISHED FILLING OUT A COMPLAINT AT E-CONSUMER.GOV....MOVING ON TO THE NEXT ONE ON THE LIST!!!!!.......BETTER GET THIS RESOLVED NOW!!!! YOU WERE KINDLY ABLE TO "PUSH THROUGH" OTHER SELECT PEOPLE WHILE LEAVING ME WITH HAT IN HAND FOR 11 DAYS & COUNTING....I CAN SIT HERE ALL DAY & DO THIS  |
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Gareth Nelson
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April 13, 2013, 06:04:33 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! FYI...JUST FINISHED FILLING OUT A COMPLAINT AT E-CONSUMER.GOV....MOVING ON TO THE NEXT ONE ON THE LIST!!!!!.......BETTER GET THIS RESOLVED NOW!!!! YOU WERE KINDLY ABLE TO "PUSH THROUGH" OTHER SELECT PEOPLE WHILE LEAVING ME WITH HAT IN HAND FOR 11 DAYS & COUNTING....I CAN SIT HERE ALL DAY & DO THIS I'll happily refund your order once I know where to send the refund! |
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man
Newbie
Offline
Activity: 28
Merit: 0
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April 13, 2013, 06:09:42 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! To clarify: I've responded already - you sent a gox coupon to a gox account (or attempted to) via our system, something we do not allow for AML reasons, our policy in such cases is to give a full refund but we do need to first confirm the correct account to send the refund to. As regards fees - I was referring to the site ripoffreport, which currently has 2 customer complaints on that I can not respond to without paying ripoffreport fees. I encourage people to use other means instead as is their right. As I ALSO STATED PREVIOUSLY; I HAVE TWO EMAILS FROM RACHEL THAT PROVE YOUR CLAIM OF NEEDING MY ACCOUNT INFO IS BULLHOCKEY!!! BOTH EMAILS SAID, "YOU WILL RECEIVE A NEW MTGOX COUPON SHORTLY". YOU ARE CONTRADICTING HER. MTGOX ACCNT: bamman13 |
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g_briel
Newbie
Offline
Activity: 11
Merit: 0
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April 13, 2013, 06:16:11 AM |
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Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.
So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:
1- I already paid, so when could you deposit at Mt.Gox?
2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?
I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.
Some info about my order (asked in the contact, so i guess you need it to help me):
Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211
Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8
Was a cash USD paid via ZipZap to MtGox.
I'll be glad with some answer!
Thanks
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valueseek
Newbie
Offline
Activity: 4
Merit: 0
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April 13, 2013, 06:17:58 AM |
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Bidinstant way back on April 4th 2013 sent $503.95 cash using zipzap - bidinstant to MtGox
Then ALSO April 7th $503.95 to Blockchain.
No money or bitcoin in either account... should have been same day.
Please advise this is so inefficient I have sent support tickets, emails even Tweets and no reply? much time & money spent here. Thanks pick up a phone for g shakes and call me 303-795-1884 sort this out please!
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Gareth Nelson
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April 13, 2013, 06:22:23 AM |
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Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.
So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:
1- I already paid, so when could you deposit at Mt.Gox?
2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?
I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.
Some info about my order (asked in the contact, so i guess you need it to help me):
Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211
Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8
Was a cash USD paid via ZipZap to MtGox.
I'll be glad with some answer!
Thanks
I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process. |
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Gareth Nelson
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April 13, 2013, 06:28:37 AM |
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man - your issue is already being dealt with, posting the same thing over and over again only makes for more clutter in this thread and makes it hard to help other customers. Aside from that, though it is entirely reasonable to be upset when you have an issue with any service (including BitInstant), I would caution against using ripoffreport (feel free to post negative but accurate reviews elsewhere) - from a brief look over their site we can not respond without paying them fees. IF MY ISSUE IS BEING DEALT WITH.......WHY AM I ONLY HEARING ABOUT THIS NOW??? AFTER THREE DAYS OF WRITING PM'S & POSTING? WHY DOES NO ONE CONSIDER THAT? AND WHY IS IT MY PROBLEM THAT SOMEONE....(YOU DIDN'T SAY WHO) WOULD REQUIRE SOME FEES? YOU TOOK FEES OUT WHEN YOU DID THE TRANSACTION.....IF I PAID THE FEES SO SHOULD YOU!!! BESIDES....HOLDING MY MONEY FOR NOW GOING ON 11 DAYS SHOULD ENTITLE ME TO NOT HAVE TO PAY ANY FEES!!!! I DIDN'T DO ANYTHING WRONG!!! CLOGGING UP YOUR FORUM SEEMS TO BE THE ONLY THING THAT WILL GET SOME RESULTS!! BESIDES...AFTER 11 DAYS OF SEEING WHAT ALL THE HUNDREDS OF OTHERS PEOPLE ARE HAVING TO DEAL WITH.....I THINK THEY SHOULD HAVE ACCESS TO THIS INFO!!!!! To clarify: I've responded already - you sent a gox coupon to a gox account (or attempted to) via our system, something we do not allow for AML reasons, our policy in such cases is to give a full refund but we do need to first confirm the correct account to send the refund to. As regards fees - I was referring to the site ripoffreport, which currently has 2 customer complaints on that I can not respond to without paying ripoffreport fees. I encourage people to use other means instead as is their right. As I ALSO STATED PREVIOUSLY; I HAVE TWO EMAILS FROM RACHEL THAT PROVE YOUR CLAIM OF NEEDING MY ACCOUNT INFO IS BULLHOCKEY!!! BOTH EMAILS SAID, "YOU WILL RECEIVE A NEW MTGOX COUPON SHORTLY". YOU ARE CONTRADICTING HER. MTGOX ACCNT: bamman13 I have refunded your order completely to the stated gox account. |
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Gareth Nelson
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April 13, 2013, 06:32:37 AM |
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Please, help me!
I not receive yeat USD 4000.00 i did by bitinstant to fund my account at Mtgox M26120790X by boleto from Brazil. Please help me!
We have not received a ZipZap notification for this order, however the amount you sent is far beyond our limits. Please send an email to gareth@bitinstant.com containing ALL details and CC support@zipzapinc.com so we can figure out what to do. |
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FYourself
Newbie
Offline
Activity: 28
Merit: 0
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April 13, 2013, 06:35:24 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
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g_briel
Newbie
Offline
Activity: 11
Merit: 0
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April 13, 2013, 06:42:00 AM |
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Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.
So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:
1- I already paid, so when could you deposit at Mt.Gox?
2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?
I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.
Some info about my order (asked in the contact, so i guess you need it to help me):
Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211
Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8
Was a cash USD paid via ZipZap to MtGox.
I'll be glad with some answer!
Thanks
I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process. Thanks for the fast respost, ZipZap Account Number: 744085085 If you could help me with that i'll be glad. |
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Gareth Nelson
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April 13, 2013, 06:44:24 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually |
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Gareth Nelson
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April 13, 2013, 06:45:39 AM |
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Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.
So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:
1- I already paid, so when could you deposit at Mt.Gox?
2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?
I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.
Some info about my order (asked in the contact, so i guess you need it to help me):
Quote ID 15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID bd4e91cc-8c9f-4a0c-8c6e-81802904e211
Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8
Was a cash USD paid via ZipZap to MtGox.
I'll be glad with some answer!
Thanks
I just checked our records and can find your quote but can't find the order (orders are generated when ZipZap send us notification) - this would indicate that the notification from ZipZap failed to reach us and needs to be resent. If you can give me the account number from your ZipZap payment slip or if you contact ZipZap directly and tell them that we did not receive the IPN they should be able to resend it and your order will process. Thanks for the fast respost, ZipZap Account Number: 744085085 If you could help me with that i'll be glad. I've asked ZipZap to resend the notification |
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andrewb
Newbie
Offline
Activity: 42
Merit: 0
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April 13, 2013, 06:49:20 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually Gareth, I just emailed you with full details, I am in the same situation as FYourself, please help I would greatly appreciate it. I will also PM you here incase that is easier. Thanks. |
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Gareth Nelson
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April 13, 2013, 06:51:04 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually Gareth, I just emailed you with full details, I am in the same situation as FYourself, please help I would greatly appreciate it. I will also PM you here incase that is easier. Thanks. I believe I just replied to your email |
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FYourself
Newbie
Offline
Activity: 28
Merit: 0
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April 13, 2013, 06:54:46 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually He sent it but it is apparently invalid... what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part. |
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man
Newbie
Offline
Activity: 28
Merit: 0
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April 13, 2013, 07:02:08 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually He sent it but it is apparently invalid... what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part. And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!!  YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU? YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9 MTGOX ACCNT NAME: bamman13 |
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andrewb
Newbie
Offline
Activity: 42
Merit: 0
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April 13, 2013, 07:04:48 AM |
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Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.
I just sent this manually He sent it but it is apparently invalid... what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part. Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least. |
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