Cryptopia Cryptocurrency Platform Services and Development

[akk123]

How long does it take to respond support email?

[onionpealer]

I can see more people having problems with Cryptopia. I wonder how many support people they hired to accommodate tickets? So far I got no problems though and I don't want to experience it. But I am hoping all these issues addressed well. Happy to see Lafu active here too.

I think I heard somewhere that they took on 50 extra helpers a couple of weeks, or so, ago, as until then it was pretty much a one man outfit, but you would have thought with 50 extra bodies in the team they would be able to sort out problems so much quicker than they are doing just now.

[Lafu]

I can see more people having problems with Cryptopia. I wonder how many support people they hired to accommodate tickets? So far I got no problems though and I don't want to experience it. But I am hoping all these issues addressed well. Happy to see Lafu active here too.

I think I heard somewhere that they took on 50 extra helpers a couple of weeks, or so, ago, as until then it was pretty much a one man outfit, but you would have thought with 50 extra bodies in the team they would be able to sort out problems so much quicker than they are doing just now.

You are right but remember they will be need  training on all staff things and the system so its not so they can work full from one of the other day !   

[Calidude]

Assholes have stolen my LUX coin. 

Never trust this thieving exchange. 

[undeadbitcoiner]

@Lafu
I send you Lanacoin Nodes and there is no problem in lanacoin wallet can you release my withdrawal? If there was any problem you guys supposed not to receive my deposit rite?
sent you with details and again I am re-requesting

@Lafu,
https://www.cryptopia.co.nz/CoinInfo/?coin=LANA
Looks Great Block Height 210260 (at the time of writing) there is no problem with Lana coin deposit and withdrawal, Why my Deposit went through and my withdrawal didn't?
Just to check if there is any problem i tried depositing few LANA coins to the platform and that was successful in less than few seconds and my withdrawal is pending for 2 weeks? can you check with support, because support is not responding to our tickets so Cryptopia left no option now.

For some information I have my transaction posted here and some addnodes which might help.

3145169    LANA   914808.66045686   0.01000000   Processing   LeGi4XGmeYqA8At1jQhwuciU6v1BLr1DKZ 14/02/2018 1:15:00 PM

This is one of my pending transaction,

31039634    LANA   100.00000000   Confirmed   Normal   edd19c064ef64ba1b98ef2e243963ec9b968c2e29a796449414e9ebf05a237c3   200/200   15/02/2018 1:17:00 AM

Next day after withdrawal pending for 26 hours i tried deposit just to make sure everything is good with network and wallet here is the result there is no problem with Lana wallet and network

Status: 58 confirmations, broadcast through 40 nodes
Date: 2/25/2018 12:14
To: LS5hZ37oGsKYVX91dp6xsXZTwC6Wxq5oTd
Debit: -8.00 LANA
Transaction fee: -0.000001 LANA
Net amount: -8.000001 LANA
Transaction ID: 7645e1430af5c716fef495a37eaa920a36d38427666dc8fa6ce394a13cc9054c-000

Trying again with small amount to verify everything is working, Deposit is working so what is your excuse with withdrawal?

32185244    LANA   8.00000000   UnConfirmed   Normal   7645e1430af5c716fef495a37eaa920a36d38427666dc8fa6ce394a13cc9054c   53/200   25/02/2018 12:14:00 PM

Some Nodes for LANA might help you in future
addnode=1.217.94.220
addnode=104.254.247.48
addnode=107.138.104.224
addnode=109.91.39.56
addnode=110.140.32.144
addnode=134.255.216.251
addnode=141.134.124.215
addnode=146.199.144.249
addnode=148.251.188.20
addnode=148.251.8.18
addnode=151.55.61.226
addnode=158.69.245.58
addnode=159.205.149.11
addnode=159.205.94.239
addnode=165.255.185.252
addnode=167.114.103.43
addnode=167.57.166.106
addnode=167.57.2.80
addnode=167.57.41.109
addnode=172.111.180.137
addnode=172.111.180.163
addnode=172.245.168.102
addnode=173.208.164.34
addnode=173.212.226.4
addnode=176.212.245.226
addnode=176.48.18.190
addnode=176.48.24.209
addnode=176.48.33.172
addnode=176.48.40.125
addnode=176.48.42.7
addnode=176.48.6.192
addnode=176.48.7.145
addnode=176.48.7.95
addnode=176.85.253.252
addnode=176.9.140.80
addnode=176.9.25.79
addnode=178.7.28.215
addnode=185.17.206.20
addnode=185.17.206.227
addnode=188.137.29.104
addnode=188.137.32.82
addnode=188.77.215.69
addnode=188.98.254.70
addnode=192.222.162.186
addnode=192.3.41.115
addnode=193.164.140.162
addnode=193.164.140.178
addnode=2.83.125.97
addnode=201.27.208.113
addnode=206.54.162.156
addnode=212.50.73.82
addnode=212.93.226.70
addnode=213.152.161.181
addnode=213.152.161.25
addnode=213.152.161.5
addnode=213.152.162.109
addnode=213.152.162.170
addnode=217.61.4.76
addnode=31.10.132.97
addnode=31.135.25.246
addnode=31.2.94.28
addnode=35.157.7.76
addnode=45.56.97.149
addnode=45.63.65.247
addnode=45.63.96.65
addnode=46.188.4.74
addnode=46.231.137.226
addnode=51.254.45.117
addnode=51.9.156.190
addnode=52.15.138.59
addnode=52.175.154.250
addnode=62.141.199.64
addnode=62.45.14.255
addnode=68.129.216.182
addnode=68.255.78.137
addnode=70.185.248.253
addnode=70.191.122.76
addnode=72.190.133.196
addnode=73.48.20.121
addnode=74.88.68.81
addnode=78.11.176.149
addnode=78.11.205.162
addnode=80.110.118.152
addnode=80.203.117.85
addnode=80.54.50.40
addnode=81.143.239.183
addnode=81.2.243.24
addnode=81.93.71.42
addnode=82.154.88.35
addnode=84.10.113.213
addnode=84.139.113.170
addnode=84.139.121.129
addnode=84.139.124.24
addnode=85.166.61.204
addnode=86.61.27.178
addnode=87.202.174.92
addnode=88.198.146.120
addnode=88.99.172.8
addnode=89.142.152.218
addnode=89.212.118.169
addnode=89.212.160.165
addnode=89.212.237.53
addnode=89.212.246.67
addnode=89.22.209.102
addnode=89.22.209.157
addnode=89.230.53.61
addnode=92.236.165.139
addnode=93.103.52.66
addnode=94.254.132.4
addnode=94.254.170.45
addnode=95.90.198.143
addnode=95.91.255.226
addnode=99.9.201.105

[Calidude]

Make sure you leave Negative trust on the OP's Profile and do not remove it until they fix your issue. 

[xtraelv]

I can see more people having problems with Cryptopia. I wonder how many support people they hired to accommodate tickets? So far I got no problems though and I don't want to experience it. But I am hoping all these issues addressed well. Happy to see Lafu active here too.

I think I heard somewhere that they took on 50 extra helpers a couple of weeks, or so, ago, as until then it was pretty much a one man outfit, but you would have thought with 50 extra bodies in the team they would be able to sort out problems so much quicker than they are doing just now.

That is the most ridiculous nonsense I have seen here for a while.  

[marvel213]

How long does it take to respond support email?

I've been waiting over a month.

[marvel213]

@Lafu
I send you Lanacoin Nodes and there is no problem in lanacoin wallet can you release my withdrawal? If there was any problem you guys supposed not to receive my deposit rite?
sent you with details and again I am re-requesting

he can't help you

[BTCWagering]

I just did this. I had previously emailed the NZ Commerce Commission and they never cared to even respond, so I modified my email and sent it to FDRS.

I'm quoting my email here in case it helps anyone else pile on.

That's a brilliant idea. Sure fire way to bring the government etc into things and risk getting them shut down and have everyone lose their money. Bravo!

If you read what I wrote, I'm not expecting Cryptopia to voluntarily return my crypto, but if the government gets involved maybe they'll be forced to liquidate their assets and pay me something.

If my action causes you to lose your money though, I'll consider that a victory

[undeadbitcoiner]

@Lafu
I send you Lanacoin Nodes and there is no problem in lanacoin wallet can you release my withdrawal? If there was any problem you guys supposed not to receive my deposit rite?
sent you with details and again I am re-requesting

he can't help you

Of course he can, look at this, I was fucking waiting for all this confirmation from Feb 02 and its been completed from yesterday till today .
Happy To Announce that I got my coins
Sad to announce that I am not Fucking with Cryptopia anymore, Bye Bye forever.

Complete   13facb946a2aea58b10b5fd69d7c4d2e658f81376ea32d31406af26efc107925
Canceled   Failed:Cancelled: this transaction was halted, please retry
Complete   9ee9df9048c391e2b6610c797149d6863b458b0984006775179441afeb0d7d72
Complete   a8acbda66fa4feae69b49492c1e81b3d05df9fef1dc359e69dca9b023ddb5005
Complete   bc1ef1feb0578731bd6f3a82554643f98a4e44e0ade4bf6cd0a1c4026e28f382
Complete   e7bda79b8c7b930423fc4c4f13d389bb655e0a027c01df37ac770497ff09db33
Complete   b355117b7e6ce95e958e11dbb99df0635e51de6884d14c3726802eda829d7b3c
Complete   ce26be087ec7bac8c35ca0cee746688120e6852313d28c3440c06d42d77f1991

[xtraelv]

CryptoStorm - The Cryptopia trading bot

We've developed a bot with a sleek, easy to use interface that you can use to make your Cryptopia trading more efficient and enjoyable. It also supports Binance and Bittrex, so you can centralize some of your trading into one platform.

Try a free 24hr trial of here --> https://getcryptostorm.com/trial
Join us on Discord --> https://discord.gg/vQKjaxh

BOTS CAN POTENTIALLY STEAL YOUR LOGIN AND PASSWORD AND YOU CAN LOSE ALL YOUR CRYPTO - USE AT YOUR OWN RISK

If you plan to use a bot be aware that it can have malicious code, it can be potentially insecure code, you are disclosing your login credentials to a third party.

Later updates can also put your login details at risk and you can potentially lose all your Crypto.

For safety use a separate account for the bot so not all your Crypto is at risk.

Use it on a computer that does not contain crypto wallets and cannot infect other computers on your network.

Pumping and dumping is illegal in some jurisdictions.  Be aware that exchanges can potentially seize your assets on behalf of authorities if you participate in pump and dump scams.

[HardFireMiner]

Four airdrops, worth of thousands of $, I did not receive because cryptopia is holding my coins in "Processing". I don't get it, how is it possible to mess it up so huge, nothing is worse then when an exchange takes your currency and gives you nothing in return. 32+ days and counting, keeping my money.

This is very disappointing and shameful.

You're right, that is why I have been afraid of using it these days. Cryptopia has some major issues about wallets for days and wallets maintenance goes on ridiculous!

Today my order changed from Processing to Cancelled and I withdrew my coins in 1 minute.

Still lost a lot of airdrop coins...

[undeadbitcoiner]

Four airdrops, worth of thousands of $, I did not receive because cryptopia is holding my coins in "Processing". I don't get it, how is it possible to mess it up so huge, nothing is worse then when an exchange takes your currency and gives you nothing in return. 32+ days and counting, keeping my money.

This is very disappointing and shameful.

You're right, that is why I have been afraid of using it these days. Cryptopia has some major issues about wallets for days and wallets maintenance goes on ridiculous!

Today my order changed from Processing to Cancelled and I withdrew my coins in 1 minute.

Still lost a lot of airdrop coins...

Same thing happen to my transaction, I think they are fixing one by one coin, I had 8 Withdrawal pending from Feb 2, suddenly yesterday everything was canceled with Failed:Cancelled: this transaction was halted, please retry Detail, tried sending all my coins in 1 transaction and was successfully didn't even took 30 Sec from pending to processing to complete and within few minute i got my coins in my wallet.

[BTCWagering]

In other news, GBYTE (Byteball) has been frozen for over 3 months now. Cryptopia is not responding to support requests, even after 20+ days.

The authorities have been alerted. I will contact a NZ lawyer soon.

Believe these "happy endings" and use Cryptopia at your own risk. After 3+ months, I don't ever expect to see the coins they snatched from me again.

[Lafu]

We've noticed an increase in the number of FAKE Cryptopia accounts on Twitter claiming to be giving away free cryptocurrency.
We would never ask our users to transfer funds to participate in a promotion!

For more info see  https://help.cryptopia.co.nz/en/a/is-cryptopia-safe

[mrjoy15]

Four airdrops, worth of thousands of $, I did not receive because cryptopia is holding my coins in "Processing". I don't get it, how is it possible to mess it up so huge, nothing is worse then when an exchange takes your currency and gives you nothing in return. 32+ days and counting, keeping my money.

This is very disappointing and shameful.

You're right, that is why I have been afraid of using it these days. Cryptopia has some major issues about wallets for days and wallets maintenance goes on ridiculous!

Today my order changed from Processing to Cancelled and I withdrew my coins in 1 minute.

Still lost a lot of airdrop coins...

Same thing happen to my transaction, I think they are fixing one by one coin, I had 8 Withdrawal pending from Feb 2, suddenly yesterday everything was canceled with Failed:Cancelled: this transaction was halted, please retry Detail, tried sending all my coins in 1 transaction and was successfully didn't even took 30 Sec from pending to processing to complete and within few minute i got my coins in my wallet.

Sucks but that's great you got them back. It's frustrating when your transactions is being halted. If it true that they are fixing out one by one coin then I think mine Stuck ETN will release soon.

[btcmegastar]

Four airdrops, worth of thousands of $, I did not receive because cryptopia is holding my coins in "Processing". I don't get it, how is it possible to mess it up so huge, nothing is worse then when an exchange takes your currency and gives you nothing in return. 32+ days and counting, keeping my money.

This is very disappointing and shameful.

You're right, that is why I have been afraid of using it these days. Cryptopia has some major issues about wallets for days and wallets maintenance goes on ridiculous!

It’s called maintenance, no withdrawals because of maintenance. It's annoying of waiting, but they are OK. I've never had any issues with cryptopia, as have bought many times smoothly and successfully.

During maintenance, we have to wait because of you withdraw may be you may loose the fund. So it always better to wait until they finish upgrading everything, till now I never faced any problem with cryptopia.

[Shogun1011]

How often does maintenance seem to take place?

[Lafu]

From our  CEO

Alan Booth

Increased Transparency

It has been another busy week here at Cryptopia HQ. I’d like to report back on four key areas that affect our users in the interests of increasing transparency and better education when trading with Cryptopia.
 
1.      
BETTER CUSTOMER SERVICE RESPONSE TIMES

With the launch of the Cryptopia Help Centre last week, we are on the path towards improved response times and better resources for our users. For those of you who are waiting on a response from our Support Team I want to reassure you that you have not been forgotten. We will get to your ticket and appreciate your ongoing patience. We expect to vastly improve our response times by the end of the month.
 
2.      
IMPROVED STABILITY & PERFORMANCE

Stabilising Withdrawals and Deposits has been the major recent focus for our development team. We are now running a significantly improved Deposit engine, with the new Withdraw engine in final testing. We want to ensure we rigorously test prior to launching but we will go live as soon as we feel confident. Stay tuned for announcements about exciting features in the roadmap.
 
3.      
INCREASE OF PHISHING AND SCAM ACTIVITY

Our Community and Support teams have reported a significant spike in scam and phishing activity. Unfortunately, cryptocurrencies are a lucrative market for people operating scams and they are getting more sophisticated. Please make sure you review our article on how to keep your account safe and your information secure.
 
4.      
MARKET VOLATILITY AND RISK

I’d like to take this opportunity to remind you that trading and financing trades in cryptocurrency entails certain risks (market shifts, liquidity, listings, legal etc.). The market is inherently volatile and we urge you to exercise caution, spend only what you can afford and ensure you educate yourself about any coins you choose to invest in.
 
Rest assured, the team here are truly dedicated to delivering you a fast, secure and customer focused cryptocurrency exchange. And we are in this for the long haul!
 
Alan Booth
Cryptopia CEO

https://help.cryptopia.co.nz