Cryptopia Cryptocurrency Platform Services and Development

[Lafu]

We're happy to announce the listing of

GainerCoin (GNR)

Wispr (WSP)

Galactrum (ORE)!


Welcome to the Cryptopia family!

[1714989520]

1714989520

[1714989520]

1714989520

[1714989520]

1714989520

[1714989520]

1714989520

[edgar]

WHY ARENT XMR WITHDRAWALS BEING PROCESSED?!!

PLease explain.

Wallet is  in  Maintenance thats why withdraws and deposits not working !

WALLETS BEEN IN MAINTENANCE 2 HOURS, WITHDRAWALS ARE OVER A WEEK FOR SOME PEOPLE !

BUT YOU KNOW THAT !

[Lafu]

WHY ARENT XMR WITHDRAWALS BEING PROCESSED?!!

PLease explain.

Wallet is  in  Maintenance thats why withdraws and deposits not working !

WALLETS BEEN IN MAINTENANCE 2 HOURS, WITHDRAWALS ARE OVER A WEEK FOR SOME PEOPLE !

BUT YOU KNOW THAT !

Sry i cant only tell you what i know and see !  if i get more info about i will let you know

[premium_domainer]

Everybody around me getting someone trying to reach your account mail.

I think your system is exposed. At least 2fa is holding the door still.

[Lafu]

Everybody around me getting someone trying to reach your account mail.

I think your system is exposed. At least 2fa is holding the door still.

Yeah we noticed that , that some ip s try to login in accounts , maybe setup all secure settings you can if you dont have it done now !

[cex.bz]

WHY ARENT XMR WITHDRAWALS BEING PROCESSED?!!

PLease explain.

Wallet is  in  Maintenance thats why withdraws and deposits not working !

Wallet was not in Maintenance 2 weeks ago, while my issue happened.
Please return money to balance if you are not able to process it at the moment.
ticket #234510

[Lafu]

WHY ARENT XMR WITHDRAWALS BEING PROCESSED?!!

PLease explain.

Wallet is  in  Maintenance thats why withdraws and deposits not working !

Wallet was not in Maintenance 2 weeks ago, while my issue happened.
Please return money to balance if you are not able to process it at the moment.
ticket #234510

Reason: Investigating Withdrawal issues on the wallet and you will get an reply on your ticket asap !

[cex.bz]

WHY ARENT XMR WITHDRAWALS BEING PROCESSED?!!

PLease explain.

Wallet is  in  Maintenance thats why withdraws and deposits not working !

Wallet was not in Maintenance 2 weeks ago, while my issue happened.
Please return money to balance if you are not able to process it at the moment.
ticket #234510

Reason: Investigating Withdrawal issues on the wallet and you will get an reply on your ticket asap !

thank you, will be waiting.

[Vulcan32]

Reason: Investigating Withdrawal issues on the wallet and you will get an reply on your ticket asap !

What about my NEO withdrawal (#3371022), which is stuck at processing since March 3? I also sent a support ticket (#227549) and it's been almost 3 weeks from then, still no reply and my NEO withdrawal is stuck in processing mode. Besides locking my funds another negative for me is that I'm missing on the gas generated by the NEO...

[Lafu]

Polis  (POLIS) is now listed on Cryptopia  !

[sumair7231]

hello i accidentally withdraw my Peercoin to a Potcoin address , i opened a ticket , not replied yet, can you please help me get back my Peercoins coz the wallet should have returned the balance , peercoin wallet cant take ppc 
here is the txid  9b221b007088016ed5812043c01fdccb2883791a337eda930709b15cf0055e08
here is the potcoin address  PAx2wKT9CfWXErskNut41KFEmX7FWZNhQV

[Lafu]

hello i accidentally withdraw my Peercoin to a Potcoin address , i opened a ticket , not replied yet, can you please help me get back my Peercoins coz the wallet should have returned the balance , peercoin wallet cant take ppc 
here is the txid  9b221b007088016ed5812043c01fdccb2883791a337eda930709b15cf0055e08
here is the potcoin address  PAx2wKT9CfWXErskNut41KFEmX7FWZNhQV

You have allready an an reply on your Ticket !

The coins are confirmd on the chain so we cant do anything more for it , sry !!!

Check few times the adress and the coinadress if you do an withdraw next time !!


Regards Lafu

[Lafu]

Four Point Plan: CEO Update

Significant progress has been made by the team over the past fortnight, particularly in the area of our Customer Service Four Point Plan. I want to share some results with you as maintaining transparency is an important part of demonstrating that we can, and will, deliver on our promise of a fast, secure and customer focused cryptocurrency exchange.

I could not be more proud of our support staff, wider management and development teams in taking on the enormous task of working through the recent growth issues. Well done team.

1. The Cryptopia Help Centre:
With almost 2% of users accessing our Help Centre since launching on March 2, we can already see that our goal of providing you with better information has led to a reduction in support tickets. We are constantly adding to the Help Centre, so please contact us via Facebook Messenger if you have any ideas for an article. Video Tutorials are coming soon!

2. Support System Upgrade:
This project is well underway and scheduled to go live at the end of April. This will automate many of the processes we currently undertake manually and will have an immediate impact on response times. In the meantime, our new drop down support menu for new tickets has meant we have seen greater efficiency with dedicated support teams moving very quickly through ticket groups.

3. Staff:
Since December, our support team has grown by 150%. Our UK team is now fully trained and operational and there are plans in place to expand the team further in both regional centres.



4. Clear goals and targets:
In the last week, the Support Team have resolved 21% of open tickets. At current rates, we project that all outstanding tickets will be closed within three weeks (with some exceptions requiring in-depth technical input). We expect to deliver a 72 hour response time very soon.

On a final note, there have been rumours circulating in the community this week that Cryptopia has been compromised. I can categorically confirm that this is not the case. If you have been affected or are concerned by the spate of failed log in attempts, please see our FAQ article posted earlier this week.

Happy trading!

Alan Booth
CEO - Cryptopia

[BigBadBitBaron]

Four Point Plan: CEO Update

Significant progress has been made by the team over the past fortnight, particularly in the area of our Customer Service Four Point Plan. I want to share some results with you as maintaining transparency is an important part of demonstrating that we can, and will, deliver on our promise of a fast, secure and customer focused cryptocurrency exchange.

I could not be more proud of our support staff, wider management and development teams in taking on the enormous task of working through the recent growth issues. Well done team.

1. The Cryptopia Help Centre:
With almost 2% of users accessing our Help Centre since launching on March 2, we can already see that our goal of providing you with better information has led to a reduction in support tickets. We are constantly adding to the Help Centre, so please contact us via Facebook Messenger if you have any ideas for an article. Video Tutorials are coming soon!

2. Support System Upgrade:
This project is well underway and scheduled to go live at the end of April. This will automate many of the processes we currently undertake manually and will have an immediate impact on response times. In the meantime, our new drop down support menu for new tickets has meant we have seen greater efficiency with dedicated support teams moving very quickly through ticket groups.

3. Staff:
Since December, our support team has grown by 150%. Our UK team is now fully trained and operational and there are plans in place to expand the team further in both regional centres.

4. Clear goals and targets:
In the last week, the Support Team have resolved 21% of open tickets. At current rates, we project that all outstanding tickets will be closed within three weeks (with some exceptions requiring in-depth technical input). We expect to deliver a 72 hour response time very soon.

On a final note, there have been rumours circulating in the community this week that Cryptopia has been compromised. I can categorically confirm that this is not the case. If you have been affected or are concerned by the spate of failed log in attempts, please see our FAQ article posted earlier this week.

Happy trading!

Alan Booth
CEO - Cryptopia

WOW...  And he's proud of this ?

"our goal of providing you with better information has led to a reduction in support tickets."
                                                                                                                                    If you count sending replies stating you are looking at issues, then yeah..


"I want to share some results with you as maintaining transparency is an important part of demonstrating that we can, and will, deliver on our promise of a fast, secure and customer focused cryptocurrency exchange."
                                                                                 As transparent as the masons... I for one have never been informed truthfully..



"we project that all outstanding tickets will be closed within three weeks"
                                                                                                          This really is not something to be triumphant about.. it's discraceful.....


I remind Cryptopia again.   The funds you are withholding DO NOT BELONG TO YOU..

[Lafu]

LTC Market Update

We are close to reinstating the LTC Base Market on Cryptopia and wish to advise users of the timeframes and process:

1.    The LTC Base Market will be re-opened at midday on Monday 26th March at 12:00pm (midday) NZ time

2.    Prior to re-opening, we will be removing all existing open orders from the LTC Base Market.
This is due to the current value of most coins not being the same as when the markets were closed,
so we are making the re-opening as fair as possible for all users.

[edgar]

LTC Market Update

We are close to reinstating the LTC Base Market on Cryptopia and wish to advise users of the timeframes and process:

1.    The LTC Base Market will be re-opened at midday on Monday 26th March at 12:00pm (midday) NZ time

2.    Prior to re-opening, we will be removing all existing open orders from the LTC Base Market.
This is due to the current value of most coins not being the same as when the markets were closed,
so we are making the re-opening as fair as possible for all users.

that really is good news for litecoin & cryptopia!

is there any consideration going towards reinstating UNO Base Markets?

they were among cryptopias greatest additions and sorely missed after the removal without much reason nor explanation.

#UNOBaseMarkets

[wacko]

We are close to reinstating the LTC Base Market on Cryptopia

Are you anywhere close to enabling the ETN wallets? It's been almost 3 weeks since you started "investigating", I sent some ETN to my cryptopia wallet a day or two before you disabled it and they never arrived.

[BigBadBitBaron]

LTC Market Update

We are close to reinstating the LTC Base Market on Cryptopia and wish to advise users of the timeframes and process:

1.    The LTC Base Market will be re-opened at midday on Monday 26th March at 12:00pm (midday) NZ time

2.    Prior to re-opening, we will be removing all existing open orders from the LTC Base Market.
This is due to the current value of most coins not being the same as when the markets were closed,
so we are making the re-opening as fair as possible for all users.

Time would be better spent and resources more productive if Craptopia sorted out existing issues
before introducing new coins and opening base-markets..

Why does this not surprise me..  It's just another example of greed before customer service !!!

[dannyprats]

When will the ETN wallet be available again?
Kucoin already solved the problem in the network this week
Why is not it solved on Cryptopia?

Four Point Plan: CEO Update

Significant progress has been made by the team over the past fortnight, particularly in the area of our Customer Service Four Point Plan. I want to share some results with you as maintaining transparency is an important part of demonstrating that we can, and will, deliver on our promise of a fast, secure and customer focused cryptocurrency exchange.

I could not be more proud of our support staff, wider management and development teams in taking on the enormous task of working through the recent growth issues. Well done team.

1. The Cryptopia Help Centre:
With almost 2% of users accessing our Help Centre since launching on March 2, we can already see that our goal of providing you with better information has led to a reduction in support tickets. We are constantly adding to the Help Centre, so please contact us via Facebook Messenger if you have any ideas for an article. Video Tutorials are coming soon!

2. Support System Upgrade:
This project is well underway and scheduled to go live at the end of April. This will automate many of the processes we currently undertake manually and will have an immediate impact on response times. In the meantime, our new drop down support menu for new tickets has meant we have seen greater efficiency with dedicated support teams moving very quickly through ticket groups.

3. Staff:
Since December, our support team has grown by 150%. Our UK team is now fully trained and operational and there are plans in place to expand the team further in both regional centres.



4. Clear goals and targets:
In the last week, the Support Team have resolved 21% of open tickets. At current rates, we project that all outstanding tickets will be closed within three weeks (with some exceptions requiring in-depth technical input). We expect to deliver a 72 hour response time very soon.

On a final note, there have been rumours circulating in the community this week that Cryptopia has been compromised. I can categorically confirm that this is not the case. If you have been affected or are concerned by the spate of failed log in attempts, please see our FAQ article posted earlier this week.

Happy trading!

Alan Booth
CEO - Cryptopia

[FractalUniverse]

Lafu: what about doge base markets? any estimations?