Bittrex ignores thousands of clients!

[alyssa85]

After waiting for 5 months for bittrex support to contact me they still havent my account got disabled october 2017, i tried to file a complaint to better business bureau and this is the latest reply

"This message is in regard to your complaint submitted on 1/12/2018 against Bittrex, Inc..  Your complaint was assigned ID 12610179.

BBB received your most recent correspondence regarding the above referenced complaint and noted that you are not satisfied with the company's response. BBB is informing you that the company has not offered to change its original position.

Since BBB is unable to pursue the matter further, we have closed your case as unresolved. Your complaint will remain on the business's record for three years and will be reflected in their Business Review.

Please let us know if the company has been in contact with you directly to resolve your concerns so that we may update our files accordingly. "


now what am i supposed to do ?

I don't think there is anything anyone can do - Bittrex is in trouble IMO. And they also hold massive amounts of Tether, which may or may not be useless.

[aa12269]

#525319 help

[alyssa85]

Bittrex is now claiming that it is going to enable dollar trading:

https://www.cryptoninjas.net/2018/02/01/bittrex-ceo-will-us-dollar-trading/

This is in response to their tether problems. They have the biggest tether wallet in the eco-system, and most of it is likely to be worthless.

[BioMike]

Closed my general support ticket #586824 after 2 months, replaced it by #1109359, which is a "close account" request ticket. Gave them the addresses to where they can refund my funds to. Let's see if this gets more love from the support team and solves my issue quicker.

So, finally got a reply after two days. Their answer, go through verification and than we can close your account. WTF? The verification process is why I want to close my account in the first place.

[BioMike]

Closed my general support ticket #586824 after 2 months, replaced it by #1109359, which is a "close account" request ticket. Gave them the addresses to where they can refund my funds to. Let's see if this gets more love from the support team and solves my issue quicker.

So, finally got a reply after two days. Their answer, go through verification and than we can close your account. WTF? The verification process is why I want to close my account in the first place.

And here is the reply from Bittrex:

Hi BioMike,
Unfortunately, because I am unable to make transactions on your behalf, I can no longer assist if you are unwilling to get enhance verified.

I apologize for the inconvenience as I know this situation is not ideal.

The funds will remain in the account for your access when you are verified.

Best Regards,

xxx @ Bittrex

Seriously? Just... wow.

[BioMike]

Closed my general support ticket #586824 after 2 months, replaced it by #1109359, which is a "close account" request ticket. Gave them the addresses to where they can refund my funds to. Let's see if this gets more love from the support team and solves my issue quicker.

So, finally got a reply after two days. Their answer, go through verification and than we can close your account. WTF? The verification process is why I want to close my account in the first place.

And here is the reply from Bittrex:

Hi BioMike,
Unfortunately, because I am unable to make transactions on your behalf, I can no longer assist if you are unwilling to get enhance verified.

I apologize for the inconvenience as I know this situation is not ideal.

The funds will remain in the account for your access when you are verified.

Best Regards,

xxx @ Bittrex

Seriously? Just... wow.

So, I requested if I could go through basic verification again (with some document proof), but that was not possible. Enhanced verification is the only thing I could do to get my funds back. I consider these funds lost. Closed my ticket #1109359,

[gembitz]

Closed my general support ticket #586824 after 2 months, replaced it by #1109359, which is a "close account" request ticket. Gave them the addresses to where they can refund my funds to. Let's see if this gets more love from the support team and solves my issue quicker.

So, finally got a reply after two days. Their answer, go through verification and than we can close your account. WTF? The verification process is why I want to close my account in the first place.

And here is the reply from Bittrex:

Hi BioMike,
Unfortunately, because I am unable to make transactions on your behalf, I can no longer assist if you are unwilling to get enhance verified.

I apologize for the inconvenience as I know this situation is not ideal.

The funds will remain in the account for your access when you are verified.

Best Regards,

xxx @ Bittrex

Seriously? Just... wow.

 

#bittrex_disabled_accounts

[hessenbob]

I have an open ticket, Request #1137093, relating to a deposit issue.

[GeorgeFeb]

All those exchanges are a bunch of total and hypocritical scum, and you guys are giving those suckers your sensitive data like: ID, Passport credentials and so on!

[gembitz]

All those exchanges are a bunch of total and hypocritical scum, and you guys are giving those suckers your sensitive data like: ID, Passport credentials and so on!

they prolly sell your info to who? :\ hmmm

[TibiaBit]

LET'S REPORT BITTREX TO AUTHORITIES


Federal Bureau of Investigation (FBI)
Internet Crime Complaint Center(IC3)

Ic3.gov/default.aspx

[Anathoro]

567788 - solved.

Got my wrong deposit address issue solved via BBB trick.

GNU, thank You very much.

[Daltonik]

Hi. Such a response was received from Bittrex via BBB Northwest:" The individual’s complaint is based on an error the individual made that is out of the control of Bittrex.  In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address.  More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token.  Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address.  But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds.  As such, Bittrex currently only has one individual on staff who would provide this service at all.  And, even in that case, it takes the individual a significant amount of time to complete the process correctly.  This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk.  While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error."
Bittrex has somewhat distorted the essence of the problem but managed to solve it after almost 2 months, including through the Better Business Bureau. 

[Azareus]

Almost 4 months without a solution...

[spark77]

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

[passwordnow]

Almost 4 months without a solution...

What's your concern with bittrex? I'm not able to read all the messages here but if that's not helping you try to send them another ticket. There are a lot of tickets that has been sent and for sure yours was buried by another ticket from other traders who addressed their complain to them.

[Mhd19]

the issue here is that any person that is located in a sanctioned country will not be get a reply from bittrex but also some people that are not in any of these countries are being treated with the same approach

check if your country is on this Sanctions programs list

https://en.wikipedia.org/wiki/Office_of_Foreign_Assets_Control

i have been waiting since October with no reply from their support

[alyssa85]

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

So basically if people don't update their tickets, they will get cancelled?

[SyGambler]

Almost 4 months without a solution...

What's your concern with bittrex? I'm not able to read all the messages here but if that's not helping you try to send them another ticket. There are a lot of tickets that has been sent and for sure yours was buried by another ticket from other traders who addressed their complain to them.

bittrex basically stole thousands of users funds without warning them , they suddenly started to stop supporting some countries that the US forbids trading with
while this rule of US has existed for a couple of years , Bittrex decided to stop the traders from these countries without warning and they haven't paid the user their hard earned money

there are tons of problems even for residents of other countries , basically everyone who is trusting bittrex after this is throwing the money away

[spark77]

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

So basically if people don't update their tickets, they will get cancelled?

No, not cancelled; but they ask to the sent to them reminder on the open tickets.
Bittrex wrote in addition that is no reply will be sent by you they will send a reminder.
You see, this issue is getting ridiculous; Bittrex lost the overview, while educating new staff.