Official BITMINE CoinCraft series 28nm ASIC miners thread

[FSB]

Bitmine-team!

You did not respond to messages for a month!
March 31 Antonio wrote in a letter that bitcoins will be within a week.

https://www.dropbox.com/s/i7rz4o8h6r22ycx/Antonio.JPG

They do not exist! Give me back my bitcoins!

Order ID is 64 and 95 (on 50btc.com)

https://blockchain.info/en/address/13GZcmSvYCmRCKYTh6kWk2QRKFCAeji5iQ
https://blockchain.info/en/address/16LdBy6ApmEL7FqM38eAzdzAW2ezLsAUWS

[Schinder75]

... (or dig their own grave even deeper).

The Problem is .. they are already in the grave .. I guess they are bankrupt  

STOP spreading FUD ! BITMINE AG isn't BANKRUPT !!

With ~1870 BTC = ~625.000€ it's not that much money for a company dealing with millions. If they have no other reserves in fiat, I don't know....

[dplusf]

WE WANT OUR MONEY BACK!!!
NOW!
WE DONT WANT TO HEAR EXCUSES!! THERE IS NO LOGICAL REASON WHY YOU ARE DELAYING THE REFUNDS!!!

WE WANT YOU TO STICK WITH YOUR OWN FUCKING TOS!!!!

[crocko]

... (or dig their own grave even deeper).

The Problem is .. they are already in the grave .. I guess they are bankrupt  

STOP spreading FUD ! BITMINE AG isn't BANKRUPT !!

With ~1870 BTC = ~625.000€ it's not that much money for a company dealing with millions. If they have no other reserves in fiat, I don't know....

Sorry Schinder7, but your logic have serious flaws !
What if Bitmine.ch has another wallet, which isn't public ??
Think for a second: they sold a lot of ASICs, WHERE are ALL the money?
As you wrote, Bitmine AG deal with millions, right ?
Where is the difference from these millions and what's public displayed for the common Joe, less than 2000BTC ?
I will not perform a lesson of economy right now and never again !
I am just a customer who is entitled to receive REFUND + PENALITIES, according to Bitmine AG's ToS.
Therefore I don't care !
And all the Bitmine AG's customers shouldn't care about this too!




 

[Schinder75]

... (or dig their own grave even deeper).

The Problem is .. they are already in the grave .. I guess they are bankrupt  

STOP spreading FUD ! BITMINE AG isn't BANKRUPT !!

With ~1870 BTC = ~625.000€ it's not that much money for a company dealing with millions. If they have no other reserves in fiat, I don't know....

Sorry Schinder7, but your logic have serious flaws !
What if Bitmine.ch has another wallet, which isn't public ??
Think for a second: they sold a lot of ASICs, WHERE are ALL the money?
As you wrote, Bitmine AG deal with millions, right ?
Where is the difference from these millions and what's public displayed for the common Joe, less than 2000BTC ?
I will not perform a lesson of economy right now and never again !
I am just a customer who is entitled to receive REFUND + PENALITIES, according to Bitmine AG's ToS.
Therefore I don't care !
And all the Bitmine AG's customers shouldn't care about this too!

Calm down a bit. I'm angry about that shit too. I know that they have sunken large amounts in redesign boards over and over again. This should not be an excuse for them. I'm a customer like every customer of bitmine. I wrote hundreds of mails to switzerland, had a visit there and so on.

I don't know where our money is, I just have no explanation why the delay all the refunds.

[RoboRob67]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

[Wolke]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

yes -> i have a pdf print...

[SwissMiner]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

yes -> i have a pdf print...

.. please make it available to everybody .. thank you!

[Wolke]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

yes -> i have a pdf print...

.. please make it available to everybody .. thank you!

were can i upload it ?

[RoboRob67]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

yes -> i have a pdf print...

This was a March 7th, 2014 version, now available at: http://www.ncrs.nl/downloads/Terms_of_Sale.pdf (thanks to Wolke)

When someone has a Nov/Dec 2013 version I still would be interested...

[Wolke]

Does anyone has a download/scan/photo of the ToS as of November or December 2013?

yes -> i have a pdf print...

This was a March 7th, 2014 version, now available at: http://www.ncrs.nl/downloads/Terms_of_Sale.pdf (thanks to Wolke)

When someone has a Nov/Dec 2013 version I still would be interested...

the print is from 7.3 but the date 9/9

[bidoh]

Just recieved this from customer support regardiong my failed 1000w PSU. Ill inculde most of the exchange.

From me to Bitmine:



"sent psu back. weighed 1.99 KG and i couldnt send it with cables as that
put me over the weight limit. still cost me £16. please send new one.
I put a 1375w gold rated thermaltake PSU in CCP machine and it will run
turbo extreme mode no problem. You didnt provide powerful enough PSU's for
the machines.

Please send me a 1600w PSU for my 1th/s machine as it only arrived with a
1000w PSU which is the same as my CCP machine. I believe I payed for a
1875w PSU as advertised and previous corresopdance has indicated the
working 1000w PSU only provides up to 1500w of power.

Send me the 1875/1600w PSU as I paid for and I will change the 1000w in the
1th/s machine for the 1600w myself, thus enabling both machines to work
more effectively. This only seems fair as you have not provided enough
power for my 1th/s machine to work even in turbo moderate and you have not
provided the PSU advertised.

I have highlighted some problems and differences between what i ordered,
then paid for, and the actual machine I recieved. See attached picture.

Why no power saving option that works?
Why does turbo mode crash the machines when they are running at 40C?

Please send a PSU similar to the one that advertised. I do not believe that
you have provided ones with enough power. This is a significant problem. I
understand that you are snowed under with refunds but if you want to KEEP
customers that already have your products you have to start going above and
beyond the call of duty. Deliver my 1875w (or closet in wattage) PSU in
exchange for the defunct one im sending back.

Seriously, think about the next few months. What are you going to offer
that would make anyone [except maybe petahash] want to come back to
bitmine.ch and buy a product that on previous experience havent been up to
scratch or on time?

Did you read about that guy who lost his house because of you guys and his
family are sleeping rough now?
Did you read about the guy getting a divorce because of you guys shipping
so late and him not having any money?
The management team at Bitmine.ch are directly responsible for this by over
promising and underdelivering.

Please dont be a European Butterfly Labs. Please hire a PR Director. If you
have one, he/she should be fired. You guys still arent releasing any
information. Get a move on. You cant all be working on refunds."

the reply:

" perfect we will send you back a PSU asap,
unfortunately we don't have in stock 1500W right now, and the lead time is 12 week.
so if you want buy by yourself i can refund you $350

I'm sorry but I didn't read about the guy who lost his house and/or his family,
but everyone who is in bitcoin market should now the risk and must not gamble with money that cannot afford to lose.

we had a tremendous amount of problems, starting from the chip manufacturer till to fake chinese components,
problem during production, problem during SMD, problem during shipping, chip failure rate (40% in the last batch), mtgox failure with a lot of our bitcoins,

what you think ? we are happy to do business in this way ? this dream become a nightmare for everyone of us.
we started this adventure because we was sure to be better than BFL and all the other competitors, but the fact is that doing these miners is not easy.

and now we are flooded by refund request and we are selling all our assets for give back the money to our customers, seems be difficoult for the waiting customers to understand we had paid upfront our suppliers too.
we are working 14h day, 7 day at week for finish all the outstanding.

regarding your display, please check the lcd display cable, is possible during your manual work one of the small cables it broken and come out, in this case I can send you the new cable with the psu.

Thanks
for your interests in our products.

Danke für Ihr Interesse an unseren Produkten.

For any questions don't hesitate to contact us. In the meantime

Für Fragen sind wir jederzeit für Sie da.

Kind regards/MfG

Customer Service"


we got goxxed. that why you guys arent getting your bitcoins back. Honestly, what do you think I should go for?
1) get $350 for a 1600w/1875w PSU that I never recieved, but wait in the reund "queue".
2) wait "12 WEEKS" for said 1600w to arrive? ( i wonder what the difficulty will be then?)
3) pursue a case against bitmine.ch with Trading Standards (UK) as they havent provided the machine with the specifications I asked for?
4) take them back myself and demand a refund in person. (may be cheapest and quickest even though im in the UK)

seriously what would you do?

[Wolke]

which person from bitmine send this ?

[bidoh]

Christian

[jseppeli]

havent ever read the first pages and started now but could not continue reading after i read the second comment from bitmine in post https://bitcointalk.org/index.php?topic=291141.msg3116714#msg3116714

[mikemikemike]

Just recieved this from customer support regardiong my failed 1000w PSU. Ill inculde most of the exchange.

From me to Bitmine:



"sent psu back. weighed 1.99 KG and i couldnt send it with cables as that
put me over the weight limit. still cost me £16. please send new one.
I put a 1375w gold rated thermaltake PSU in CCP machine and it will run
turbo extreme mode no problem. You didnt provide powerful enough PSU's for
the machines.

Please send me a 1600w PSU for my 1th/s machine as it only arrived with a
1000w PSU which is the same as my CCP machine. I believe I payed for a
1875w PSU as advertised and previous corresopdance has indicated the
working 1000w PSU only provides up to 1500w of power.

Send me the 1875/1600w PSU as I paid for and I will change the 1000w in the
1th/s machine for the 1600w myself, thus enabling both machines to work
more effectively. This only seems fair as you have not provided enough
power for my 1th/s machine to work even in turbo moderate and you have not
provided the PSU advertised.

I have highlighted some problems and differences between what i ordered,
then paid for, and the actual machine I recieved. See attached picture.

Why no power saving option that works?
Why does turbo mode crash the machines when they are running at 40C?

Please send a PSU similar to the one that advertised. I do not believe that
you have provided ones with enough power. This is a significant problem. I
understand that you are snowed under with refunds but if you want to KEEP
customers that already have your products you have to start going above and
beyond the call of duty. Deliver my 1875w (or closet in wattage) PSU in
exchange for the defunct one im sending back.

Seriously, think about the next few months. What are you going to offer
that would make anyone [except maybe petahash] want to come back to
bitmine.ch and buy a product that on previous experience havent been up to
scratch or on time?

Did you read about that guy who lost his house because of you guys and his
family are sleeping rough now?
Did you read about the guy getting a divorce because of you guys shipping
so late and him not having any money?
The management team at Bitmine.ch are directly responsible for this by over
promising and underdelivering.

Please dont be a European Butterfly Labs. Please hire a PR Director. If you
have one, he/she should be fired. You guys still arent releasing any
information. Get a move on. You cant all be working on refunds."

the reply:

" perfect we will send you back a PSU asap,
unfortunately we don't have in stock 1500W right now, and the lead time is 12 week.
so if you want buy by yourself i can refund you $350

I'm sorry but I didn't read about the guy who lost his house and/or his family,
but everyone who is in bitcoin market should now the risk and must not gamble with money that cannot afford to lose.

we had a tremendous amount of problems, starting from the chip manufacturer till to fake chinese components,
problem during production, problem during SMD, problem during shipping, chip failure rate (40% in the last batch), mtgox failure with a lot of our bitcoins,

what you think ? we are happy to do business in this way ? this dream become a nightmare for everyone of us.
we started this adventure because we was sure to be better than BFL and all the other competitors, but the fact is that doing these miners is not easy.

and now we are flooded by refund request and we are selling all our assets for give back the money to our customers, seems be difficoult for the waiting customers to understand we had paid upfront our suppliers too.
we are working 14h day, 7 day at week for finish all the outstanding.

regarding your display, please check the lcd display cable, is possible during your manual work one of the small cables it broken and come out, in this case I can send you the new cable with the psu.

Thanks
for your interests in our products.

Danke für Ihr Interesse an unseren Produkten.

For any questions don't hesitate to contact us. In the meantime

Für Fragen sind wir jederzeit für Sie da.

Kind regards/MfG

Customer Service"


we got goxxed. that why you guys arent getting your bitcoins back. Honestly, what do you think I should go for?
1) get $350 for a 1600w/1875w PSU that I never recieved, but wait in the reund "queue".
2) wait "12 WEEKS" for said 1600w to arrive? ( i wonder what the difficulty will be then?)
3) pursue a case against bitmine.ch with Trading Standards (UK) as they havent provided the machine with the specifications I asked for?
4) take them back myself and demand a refund in person. (may be cheapest and quickest even though im in the UK)

seriously what would you do?

Can you please post a screenshot of the emails? It's not i don't believe you, but if its true that they are now selling off assets then that's huge. I don't want to say exactly what comes next but i'm sure everyone here is well aware

[mo_mo]

Its better if you buy the PSU yourself, cause you will never get the PSU credit.
I never gotten my PSU Credit of $350 plus my shipping cost from them.  One came without a PSU and the other came with only 1000W psu.
Why waste time and energy if you can avoid it, it's just easier to sell the one you have and buy another one.

[Biffa]

we got goxxed. that why you guys arent getting your bitcoins back. Honestly, what do you think I should go for?
1) get $350 for a 1600w/1875w PSU that I never recieved, but wait in the reund "queue".
2) wait "12 WEEKS" for said 1600w to arrive? ( i wonder what the difficulty will be then?)
3) pursue a case against bitmine.ch with Trading Standards (UK) as they havent provided the machine with the specifications I asked for?
4) take them back myself and demand a refund in person. (may be cheapest and quickest even though im in the UK)

seriously what would you do?

Go for 1 mate, go for the refund to compensate you for having to use your own PSU

[bidoh]

yeah i didnt think i would get money from them, but I will try the refund. The PSU's are junk anyway with shitty cables that I would never put in a PC let alone a BTC miner, so even if a new one arrived now then i doubt I would get the $350 if i sold it.
I have put in a 1375w gold rated thermaltake PSU and turbo ultra works at 50C no problem. That is I put a 1375w into a 3 module CCP machine. I still have loads of hardware errors so Im running it on turbo light now with a few degree temp difference. I have another 1375w in an LTC machine that I will try in my 1th/s dek to see if that helps me get to tubro moderate without a shutdown that isnt temp induced.

screenies of the emails for proof with my details (hopefully) redacted: http://imgur.com/a/azKzW

[jseppeli]

and now we are flooded by refund request and we are selling all our assets for give back the money to our customers, seems be difficoult for the waiting customers to understand we had paid upfront our suppliers too.
we are working 14h day, 7 day at week for finish all the outstanding.

It would be interesting to know why they are selling assets when they have at least 1800BTC in their wallet and was not the initial 10milj they had enough to pay for most of the expenses before production?
then also why did they have their BTC on mtgox? were they taking risks and trading with "customer" BTC's?