Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[syndria]

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

[1714840354]

1714840354

[1714840354]

1714840354

[1714840354]

1714840354

[1714840354]

1714840354

[forzendiablo]

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

[Arcteryx]

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Its because they choose the questions they want to answer and if a question is too offensive for them they try to ignore it as long as they can.

i had some issues with site [just check my previous VERY critical posts] but they finally fixed everything.
so for no i can say cloudbet is safe to play your money again!

So you are endorsing a site that ignores their customers requested to get their issues with services they are using under their owned site? They are users who pay with their hard earned money so I would highly agree that they are obligated to resolve any issues offensive to them or not in a timely matter as money is involved that has already been pocketed by them.
I am sorry but I don't see the logic in using a site that allows cheating by their affiliated staff from this other service provider. They have direct correlation with them.

[philiveyjr]

It does not look like they frequent in this forum enough because there are questions being asked that are not getting answered from them at all.
This is a little concerning since the people who play there are their paying customers and should be treated as such and not too just be ignored.

Yes their support isn't strong enough. Even on the website when you have problems, on sending them en email you can't expect a quick reply. Usually takes more than a day, sometimes days. Thats probably the only reason it isn't ranked well, and its sad that they don't take this seriously.

[shanem]

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

[philiveyjr]

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

[zend7]

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame!

[philiveyjr]

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame!

Yes, actually they used to be really active about an year and a half back. Site was active, support was just about fine. But since October, the site owners or developers have sort of given up on the site and are no longer running it like they used to. The site still has potential. They should probably sell it, if they are not up to running it.

[Arcteryx]

Can your loyalty points be used? I have been betting on this sportsbook for some time and accumulated a decent amount.

I went to the site to look for information on the loyalty points but can't find any answers.

Unfortunately there is no use of loyalty points as of now apart from the ones you get in the beginning. Thats one thing cloudbet should address hopefully but have been ignoring it for the past few years till now.

This is a sad oh so sad thing for them. They had so much potential but they drop the ball in anyway to be a serious casino site and people are moving to because other sites offer just as much and even more than they do. They are losing ALOT of business not address their customer's serious concerns and the major issues that is plaguing their support staff in not giving the perfect customer support they deserve for putting in 100's of bitcoins to their site.
Such a waste and a shame!

Yes, actually they used to be really active about an year and a half back. Site was active, support was just about fine. But since October, the site owners or developers have sort of given up on the site and are no longer running it like they used to. The site still has potential. They should probably sell it, if they are not up to running it.

They must of sold it already with the lack of emphasis of focusing on customer support as they are who pays into the site and makes it operational in the first place. If nobody goes there and ends up going to the better casinos who actually care how their site is running and how they are portrayed to the gambling community, then I can not see them lasting very long. If a casino that offer similar functions but gives better incentives with bonuses (not these unless loyalty points that can not be used for anything once you collect the first deposit 100% back) the you know who they will be going to use as their gambling site in the future.
It used to be owned by someone in the Netherlands from what I recalled hearing about late last year but it was since sold to another company in Central america.

[Bettor1]

I have a bet pending for 2 days and I'm getting highly pissed!!

Don't deposit !! Until they fix this shit!! At least I won't !!

Winning bet # 2518198

Please seethe these bets cloudbet.. I have 1 pending and 1 settled wrong how frustrating

[Bettor1]

I now have 2 pending bets.... This is getting crazy :/ beware of deposit!! They will hold your money :/

[Bettor1]

After 48 hours they settle the bet as win but forgot to pay me my winning :/ I guess on manual error :/ :/

Please pay winning on my bet cloudbet

[Cloudbet]

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Hey Zend7,

Thanks for your message, and we're sorry to hear this incident occurred with one of our service providers.

As some members have mentioned in these forums, we do not directly control the live casinos that are featured on our site, but we are accountable for investigating the issue. We take these matters very seriously, and this particular incident is extremely unacceptable.

Our team will enquire with the provider in question about the incident, and we will continue to monitor the situation before deciding whether the relationship with this provider is detrimental to our site's integrity.

In the meantime, to help assist in our investigation, could you please contact support@cloudbet.com using your registered Cloudbet email address, which will provide us with the necessary information needed to proceed further.

If you have any further questions, please feel free to reach out to me directly.

Kind regards,

Dan Kelly
Cloudbet

[Cloudbet]

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW.   because it was rain delayed in the 7th inning???.?  Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you .   THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello


Bet #2510837. (Cancelled) on mistake I guess :/

Hey Bettor 1,

Thanks for your message, and I apologise for the delayed response.

Our grading of this bet will stand, as per our sportsbook rules, which can be found here: https://www.cloudbet.com/en/sportsbook_rules#live-sports:baseball.

Specifically:

Settlement and cancellation rules

All markets will be cleared according the final result after 9 innings (8 1/2 innings if home team is leading at this point).

If a match is interrupted or cancelled and won't be continued on the same day, all undecided markets are considered void.

As you mentioned, the rain caused the game to be postponed in the 7th inning, and the match was never restarted after this point. All bets were therefore pushed, and we have refunded your stake.

I hope this helps clear up any confusion, but please feel free to reach out to me directly if you have any further questions.

Cheers,

Dan Kelly
Cloudbet

[Bettor1]

Cancelled bet (live) and Im pissed... I bet on the Detroit Tigers vs Chicago white soxs. I bet in the 3rd inning ( who would win the game INCLUDING OVERTIME) Detroit Tigers +104

How do you cancel this bet?? WOW.   because it was rain delayed in the 7th inning???.?  Your betting terms on that line didn't mention this... My bet was canceled please pay the winnings cloudbet. Thank you .   THE BET WAS WHO WOULD WIN INCLUDING OVERTIME .? Hello


Bet #2510837. (Cancelled) on mistake I guess :/

Hey Bettor 1,

Thanks for your message, and I apologise for the delayed response.

Our grading of this bet will stand, as per our sportsbook rules, which can be found here: https://www.cloudbet.com/en/sportsbook_rules#live-sports:baseball.

Specifically:

Settlement and cancellation rules

All markets will be cleared according the final result after 9 innings (8 1/2 innings if home team is leading at this point).

If a match is interrupted or cancelled and won't be continued on the same day, all undecided markets are considered void.

As you mentioned, the rain caused the game to be postponed in the 7th inning, and the match was never restarted after this point. All bets were therefore pushed, and we have refunded your stake.

I hope this helps clear up any confusion, but please feel free to reach out to me directly if you have any further questions.

Cheers,

Dan Kelly
Cloudbet

If the rules state that it's not a problem thanks for clearing that up... Now I have  another problem ... My bet was marked as win but I was never given my winning $$$$ please pay wining money on bet #2518198

[retrocoingames]

wow a lot of people with issues on this thread or at least complaining...

I have been using Cloudbet for over a year now without any issues - great bookie with great lines...

[mishra1994u]

I am really unhappy with cloudbet services these days.Main problem with me is deposits are not credited in time..
First of all deposit should be credited instantly but its not.Now you say its credited after getting 1 confirmation on the blockchain..
But now even after getting 1st confirmation the deposit takes 15-20 minutes may be more to be credited in the account..so this is really bad before the deposits were credited instantly dont know what is the problem now i always happens with me in my every deposit.
Until the deposit is credited the match in which i want to bet already finishes

[mishra1994u]

4 confirmations on the blockchain and the deposit is still missing.The match i wanted to bet already finished and i would have won there if i would have able to bet there,thats why i am more frustated right now.I always used cloudbet for my sports betting and never used any other but these kind of thigs making me thing to switch the site now.Please solve this issue soon and work on crediting deposits more quickly.

[Bettor1]

Please pay winnings  on bet #2518198

You manually graded it :/ but didn't pay me my winnings how frustrating

[zend7]

This morning I was betting on the roulette table on Cloudbet. The dealer picked up the ball before it was able to land on a number. That is in violation of the gambling rules of casinos.
In the middle of play a dealer can not just pick up the ball for what ever reason.
Some players complained and was told to contact live support.
They probably gave them back their bet to keep them quiet and not to inform a gambling assoiciation on them to get their license revoked for conducting malpractices in their casino.
The pitboss, a red curly haired older woman, was the one that came to shake off this illegal practice. She should get fired for not imposing the dealer when she called this pitboss over when she questioned what she did.
This was at the Central America live casino on their site.

Hey Zend7,

Thanks for your message, and we're sorry to hear this incident occurred with one of our service providers.

As some members have mentioned in these forums, we do not directly control the live casinos that are featured on our site, but we are accountable for investigating the issue. We take these matters very seriously, and this particular incident is extremely unacceptable.

Our team will enquire with the provider in question about the incident, and we will continue to monitor the situation before deciding whether the relationship with this provider is detrimental to our site's integrity.

In the meantime, to help assist in our investigation, could you please contact support@cloudbet.com using your registered Cloudbet email address, which will provide us with the necessary information needed to proceed further.

If you have any further questions, please feel free to reach out to me directly.

Kind regards,

Dan Kelly
Cloudbet

I am not giving you my email address and it is not needed for your investigation whatsoever. It affect ALL players that were complaining and I one of the lucky ones that only bet a small amount on that round. If you want to investigate review that video that your provider records and find those that were betting 100's of mbtc on that spin of roulette. I am pretty sure they will provide you will all their information to retrieve their large sums of money back from that fault of misconduct by that provider.