Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[Bettor1]

I wanna explain better how cloudbet is scamming me :/

So I had .5 or so last week bet it all on 3-4 baseball games ... The 2 I lost they settled right away and took there  money. Then the ones I won 3 different games took OVER A WEEK TO PROCESS. to only not receive all the money.. Only part of my winnings... ( they are capping my money) less $ less chance to win  they put MY MONEY IN MY ACCOUNT 1 day at the time as to slow me down!!  This is crazy cloudbet was sold and new owners are scammers I guess

CLOUDBET IS FULL SCAM DONT DEPOIST, WITHDRAW IF YOU CAN. THEY WILLL SCAM YOU EVENTUALLY ALSO

MAYBE NEXT WEEK THEY WILL PAY MY WINNING BET FROM YESTERDAY.

Hey Bettor1,

I'm sorry to hear you are having issues with our service, and while I can understand your frustrations, let me reassure you Cloudbet is not a scam, nor have we ever been sold to new owners.

The best way for us to look into your query is by emailing support@cloudbet.com from the email address used to register your Cloudbet account with the information you have posted here. In this way we can view your bet history to ensure your bet was graded in the correct manner, as there are very specific rules for betting on MLB markets.

In the meantime I'm happy to answer any additional questions you might have.

Kind regards,

Dan Kelly
Cloudbet

They finally payed my winnings after 48 hours :/

You know a bonus wouldn't hurt?? considering how I've practically been robbed this past week :/ but I know you don't truly care as you say.

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[Cloudbet]

What's with a half-win on Bet ID2563420..It should be a full win!!!

Hey gambler01,

Thanks for your message.

For future reference, if you think a bet was graded incorrectly, it's always best to contact support@cloudbet.com from your Cloudbet-linked email address to speak with our support team directly. They're super friendly, always very helpful, and will have all the information on hand to help you with your query. 

However, in this instance I have looked into your bet, and can confirm it was graded correctly. You placed a bet on Under 3.25 in the Floreat Athena v. Melbourne City FC match, which ended with Melbourne City FC winning 2-1. As you had bet Under 3.25, this bet was graded as a half win.

If would like to find out more information about Asian Handicap betting, you can read our sportsbook rules here: https://www.cloudbet.com/en/sportsbook_rules

Specifically,

Settled Outcomes

There are five different settled outcomes being used: Win, Lose, Tie, Half win and Half lose. Half win and Half lose refers to Asian handicap or Over/Under where the line includes a quarter (0.25, 0.75, 1.25 etc.).

If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose.

If a bet is placed on over 2.75, half of the stake is placed on over 2.5 and half of the stake is placed on over 3. If the game ends with exactly three goals (2-1, 3-0, 1-2 or 0-3) the bet placed on over 2.5 is settled as win and the bet placed on over 3 is settled tie. This is called Half win. If the game ends with more than three goals the bet is settled win or if it ends with less than three goals the bet is settled lose.

If the wagering offer on an event includes a draw as a third option and the event ends in a draw, wagers on the draw will be paid, while wagers on either side will be lost.

I hope this helps clarify the outcome for you, but if you have any further questions, please don't hesitate to reach out to me directly.

Cheers,

Dan Kelly
Cloudbet

[forzendiablo]

is cloudbet having new owners? seems u guys are really starting to reply to people on thread and emails

[Cloudbet]

is cloudbet having new owners? seems u guys are really starting to reply to people on thread and emails

Hey forzendiablo,

We're still the same Cloudbet; same owners, same great team - just with an extra dose of communication!

Glad to hear you're enjoying more open dialogue and discussion, though. We feel it's the best way to reach out to our community.

If you have any questions in the future, feel free to reach out at any time, although I recommend directing any major betting issues to support@cloudbet.com.

Cheers,

Dan Kelly
Cloudbet

[saidnursi]

http://www.awesomescreenshot.com/image/1450644/fe183a3f1b8c20448ac168f0bcd44328

[tonyq]

Please answer my query as to why I am unable to get  into my affilliate programe reports at admin@cloudbet to ckeck earning after 3 years of being able to.

[z_man07]

Ugh!! What is going on with Cloudbet these days? Things are getting worse and worse. The blockchain verified the bitcoin were sent 3+ hours ago, but still don't show in my account. It used to occur quickly, but now it's painfully slow. What happened?!?!

And of course, no response from customer service for the last 2 hours. Nice.

***Edit***
It took 6+ hours for the deposit to finally hit my account. And only 4 hours to get a response from customer service.

[Workout1198]

Hi I made a deposit to my account and it's not showing. Why is there a delay always?

[Workout1198]

I got confirmations. Sent them emails and nothing still nothing

[Workout1198]

8 confirmations now and still no deposit in account

[Benchman]

Are you really dont have Tenis in Rio or I can't see?

Very bad omission!

[Lionidas]

A major sports book should have all games available for anybody to bet on.
If it is not available of time of starting then there is something wrong with the site so people will go else where to spend their bitcoins.

[Benchman]

Exactly.

I withdrew my coins from Cloudbet, there is alot better site for (sport)dice, and they have everything that i need.

[Benchman]

Get away from this site.

Live Sports broken.

Tenis, Basketball missing.

Total FAIL. The worst sport bet ever.

[ramboethical.1]

Cloudbet SCAM!!!
3days Im waiting for 800$ withdraw!!!

Live Sports broken.
Seems like they really left business and stole all our bitcoins

[Cloudbet]

Cloudbet SCAM!!!
3days Im waiting for 800$ withdraw!!!

Live Sports broken.
Seems like they really left business and stole all our bitcoins

Hey ramboethical,

As I mentioned in your other post, we take account security very seriously, which means processing a withdrawal can occasionally be delayed while our systems make various security checks, such as verifying that the user who is trying to make the withdrawal is the actual account holder.

Logging your issue with our support team will be enable them to look into your account history and complete the withdrawal process if the funds have not yet reached your account.

In the meantime, I recommend all players set up 2-factor authentication on their Cloudbet account. Not only will this make your account even more secure, but will also help to speed up the deposit and withdrawal process in the future.

If you have any further questions, please don't hesitate to ask me.

Cheers,

Dan Kelly
Cloudbet

[hawks87]

Hi Dan Kelly,

I had a withdrawal sent twice (for .0534, my username is billdozer121212@gmail.com). Unfortunately, this was sent to a dice site which I have absolutely no control over. Thus, my funds cannot be returned. I have sent at least 10 support emails and I'm always told "payments team is looking in to this". Could you please put these funds back into my account? This happened over 10 days ago, and I'm growing extremely frustrated.

Thank you!

[Gee1984]

Cloudbet, do you limit customers individually?

YES or NO?

Currently, we run two models. On some markets we never limit customers (bet again and again for the max if you wish), and on some markets we limit some customers.

We are moving all markets towards our new models where customers are never limited. This has been in process for some time as we need to test each market carefully. It is likely we will have all markets on our new system in the next 4-6 weeks.

On which markets are you being limited? Are they live or pre-match? If you let us know, we could possibly prioritise those markets.

Cheers,
Cloudbet

We are now 1 month further....how about this? Have you already moved to your "new model" or how long will it still take? Max 10 days?

Cloudbet, how long do you keep ignoring my questions regarding this?

How about it Cloudbet? You have the audacity to reply 1 post below mine and still ignore me.....

Hi Gee,

As above, we're making an announcement soon - stay tuned!

Cloudbet

Soon? What is soon? I'ts now 49 days after the initial message of you from June 22nd....meaning 7 weeks when it was told it would take 4-6 weeks...when will the new system be in place where there are no more individual limits for customers?

[hawks87]

Hi Dan Kelly,

I had a withdrawal sent twice (for .0534, my username is billdozer121212@gmail.com). Unfortunately, this was sent to a dice site which I have absolutely no control over. Thus, my funds cannot be returned. I have sent at least 10 support emails and I'm always told "payments team is looking in to this". Could you please put these funds back into my account? This happened over 10 days ago, and I'm growing extremely frustrated.

Thank you!

Hi - no response? It's clear that you were active today.


Summary - Cloudbet   Picture/Text
Name:   Cloudbet
Posts:   1183
Activity:   1008
Position:   Legendary
Date Registered:   October 27, 2013, 04:08:42 PM
Last Active:   Today at 09:23:11 AM

[Cloudbet]

Hi Dan Kelly,

I had a withdrawal sent twice (for .0534, my username is billdozer121212@gmail.com). Unfortunately, this was sent to a dice site which I have absolutely no control over. Thus, my funds cannot be returned. I have sent at least 10 support emails and I'm always told "payments team is looking in to this". Could you please put these funds back into my account? This happened over 10 days ago, and I'm growing extremely frustrated.

Thank you!

Hi - no response? It's clear that you were active today.


Summary - Cloudbet   Picture/Text
Name:   Cloudbet
Posts:   1183
Activity:   1008
Position:   Legendary
Date Registered:   October 27, 2013, 04:08:42 PM
Last Active:   Today at 09:23:11 AM

Hey hawks87,

Thanks for reaching out, and I'm sorry to hear you are frustrated with this issue.

I have looked into your account history, and it appears our payments team is still discussing your case internally, but I have put a note that your case is still outstanding.

Just for future reference, our BitcoinTalk Cloudbet account is used by multiple people within our company, which is why we will appear active on a daily basis. Communications from me will always be signed with my name, just so you know who you are talking to.

Let me know if you have any questions in the meantime.

Cheers,

Dan Kelly
Cloudbet