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[natmccoy]

I have one question
every time i open my daily surprise i got betcoin points , status points or tourney money

but i heard other players saying that they got casino bonus

i never got a casino bonus ... Is that because I don't play casino games or it's just about luck

It is about luck. Don't be too disappointed though, I prefer any gift to casino bonus, it requires you to play through the amount to such an extent that it's rare to leave the game with anything. I'm not sure what the % return is in the slots, but if it's a 98% return and you're expected to play through the amount 50x then you're expected to lose the full amount each time (statistically speaking). However with variance eventually you will hit a jackpot and leave with something.

I've gotten probably 6 casino bonuses and never left with anything, the closest I got was playing through 89.2/90. So close!

[Betcoin.AG]

Bronze1 rank now! Really enjoying the site and the VIP program.

Quick question: It has said that the special ranked freerolls (Silver Monthly Freeroll etc.) are "coming soon" for quite some time, does anyone have a rough ETA on this? Are we looking at April, Summer? Just curious, thank you.

Very good to hear natmccoy and we certainly appreciate having you.  We are hoping to start integrating the freerolls based on levels in by late summer.  For the time being most freerolls are open to everyone.  We appreciate your question. 

[Betcoin.AG]

Yes, there is a big Freeroll coming up and we will be announcing it this week.  

You almost made the top 10!  That's a great sign and keep trying because this is excellent preparation for the bigger tournaments.  We thank you very much for joining us and if you finished that high you can certainly do it again!  We are here when you need us.  

Thanks, I tried it 2 freerolls today, one time I got 18th, I was impatient and all-in, lost my all chips.

I have to give up because I prefer watching more high stacks poker videos to learn better skills, I will play tighter when I am in top 20. Try to be top 10, top 10 is not easy.

Watching Tom Dwan VS Barry Greenstein's almost 1 million huge pot    

Very good to watch videos and study them to improve your skills.  We will be announcing Betcoin TV today which will feature players and soon will have upcoming segments and other great features.  We appreciate your comments. 

[Betcoin.AG]

I have one question
every time i open my daily surprise i got betcoin points , status points or tourney money

but i heard other players saying that they got casino bonus

i never got a casino bonus ... Is that because I don't play casino games or it's just about luck

It is about luck. Don't be too disappointed though, I prefer any gift to casino bonus, it requires you to play through the amount to such an extent that it's rare to leave the game with anything. I'm not sure what the % return is in the slots, but if it's a 98% return and you're expected to play through the amount 50x then you're expected to lose the full amount each time (statistically speaking). However with variance eventually you will hit a jackpot and leave with something.

I've gotten probably 6 casino bonuses and never left with anything, the closest I got was playing through 89.2/90. So close!

SyGambler, natmccoy is right on point with regard to the randomness of it.  Casino bonus is awarded the very least but we assure you that if you continue to get your surprise box daily you will get some casino bonuses.  Thanks for your response natmccoy. 

[Kinoto]

Hello,

Do you know when the webclient will be fixed, so that i can play poker on my mac ?

Thanks !

[boosblock]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.



 

[boosblock]

For the record, I posted here immediately so I couldnt be accused or some made up fraudulent activity.  Whoever was able to transfer, internally or externally, did so within 30 min of this posting.

[boosblock]

Furthermore, I rep to reverse the transfer I never made but he/she wouldnt do it. 

Again, note that the transfer was caught within minutes of it being made which was unbelievably lucky.

[CryForMeSky]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.



 

What is your screen name/what screen name was the money transferred to/do you use a unique password/have you scanned your hard drive for trojans or keyloggers?

[boosblock]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.



 

What is your screen name/what screen name was the money transferred to/do you use a unique password/have you scanned your hard drive for trojans or keyloggers?

i'm antonyc1 and money was transferred to a MikeVlax.  My pw and username is unique to their site only.  I have antivirus real time running and scanned my machine.  There's nothing.

I'm waiting for them to finish their 'investigation'

[SyGambler]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.



 

That's a serious issue
are you sure that your password is unique for Betcoin

cause I heard that there are scam poker rooms that use their users information to access their accounts in other sites

[CryForMeSky]

i'm antonyc1 and money was transferred to a MikeVlax.  My pw and username is unique to their site only.  I have antivirus real time running and scanned my machine.  There's nothing.

I'm waiting for them to finish their 'investigation'

Neither of you have any real history on the site (no MTTs or SNGs played, nobody has ever posted any cash game HHs with either of you), but maybe you're a casino player or sportsbettor.

Have you logged into your account on any device other than the one you are on now ever in the history of your account?

[Betcoin.AG]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.

That's a serious issue
are you sure that your password is unique for Betcoin

cause I heard that there are scam poker rooms that use their users information to access their accounts in other sites

Thank you everyone for the questions and assistance. 

We certainly take all matters such as this very seriously and are reviewing the details. Is there anything else at issue with your account? Have you ever sent a player an account2account transfer in the past?

Also, when you say this: "Whoever was able to transfer, internally or externally, did so within 30 min of this posting." are you stating that the account2account transfer happened after you posted a message about your account being compromised?  As we stated in our original ticket response to you the funds were immediately frozen.  We look forward to your responses. 

[boosblock]

The plot thickens.  

Another 5200 was transferred on 3/24 to the same guy.  I never transferred that one either.

Betcoin is chatting with me over their system but they havent provided any insight as to why this has happened.

I'm certain they'll make this right because i never initiated ANY of these.

[CryForMeSky]

The plot thickens.  

Another 5200 was transferred on 3/24 to the same guy.  I never transferred that one either.

Betcoin is chatting with me over their system but they havent provided any insight as to why this has happened.

I'm certain they'll make this right because i never initiated ANY of these.

Are you saying that you didn't notice that you had 5 coins missing out of your account for an entire week?

[boosblock]

BEWARE. My account was compromised!

I just happened to catch it but an unauthorized account to account transfer was made from my account to another in the amount of 6 btc. 

I caught this less than 30 min after it happened. I got on chat and was told he/she couldnt do anything about it and to send a support ticket, which i did.

I'm currently awaiting a response but want to put this out there now since it just happened less than 30 min ago according to my account history.

Nobody has access to this account but me.

That's a serious issue
are you sure that your password is unique for Betcoin

cause I heard that there are scam poker rooms that use their users information to access their accounts in other sites

Thank you everyone for the questions and assistance. 

We certainly take all matters such as this very seriously and are reviewing the details. Is there anything else at issue with your account? Have you ever sent a player an account2account transfer in the past?

Also, when you say this: "Whoever was able to transfer, internally or externally, did so within 30 min of this posting." are you stating that the account2account transfer happened after you posted a message about your account being compromised?  As we stated in our original ticket response to you the funds were immediately frozen.  We look forward to your responses. 

No, I'm saying i logged in to make a bet today.  4 minutes after I made that bet my account balance was 6 btc lower.  By sheer coincidence I had noticed then and then posted immediately.  The reason I did that is so that you couldnt accuse me of anything fraudulent since I was bringing it to your attention immediately.  Moreover, there was ANOTHER 5.2 btc transferred on 3/24 which i just noticed.  What the hell is going on?  I have never, not even once, sent anyone a transfer to your site.  

[boosblock]

The plot thickens.  

Another 5200 was transferred on 3/24 to the same guy.  I never transferred that one either.

Betcoin is chatting with me over their system but they havent provided any insight as to why this has happened.

I'm certain they'll make this right because i never initiated ANY of these.

Are you saying that you didn't notice that you had 5 coins missing out of your account for an entire week?

Thats exactly what I'm saying.  I had approx 30 coins in the account and have been playing here and there.  I assumed I might have lost that money but apparently I didnt.  I seldom log into the account, but I did not notice. 

That was exactly a week ago today and the money was transferred to the same person. 

No one has access to these credentials and i have never heard of this person before.  Why on earth would I bring this up now if I intended on transferring to anyone?  I'd like to see the IP these were transferred from but i'm sure that could be doctored.  Again, i have NEVER transferred bitcoins to anyone.

[CryForMeSky]

Thats exactly what I'm saying.  I had approx 30 coins in the account and have been playing here and there.  I assumed I might have lost that money but apparently I didnt.  I seldom log into the account, but I did not notice. 

That was exactly a week ago today and the money was transferred to the same person. 

No one has access to these credentials and i have never heard of this person before.  Why on earth would I bring this up now if I intended on transferring to anyone?  I'd like to see the IP these were transferred from but i'm sure that could be doctored.  Again, i have NEVER transferred bitcoins to anyone.

What have you been playing on betcoin?

Can you take a screenshot of the transfer history and post it here?

Have you ever logged into your account on any other device other than the one you are currently on?

[boosblock]

I am currently trying to sort this out with them on chat.

I remain hopeful they will see I never transferred anything before I start posting screenshots and the like on here.

I'm terribly frustrated. 

It appears that you can just transfer to another account without the use of a password (I just looked at the screen)--that seems preposterous to me.
 

[Betcoin.AG]

boobsblock, we are certainly treating this matter very seriously.  We have frozen the btc and frozen the account the btc was sent to as well as messaged the player who has not responded.

Also, this issue has never happened at Betcoin to date, but has now happened to you with the withdrawal issue mentioned above and at several other websites that you have addressed publicly.  Can you explain how this has also happened to you at other sites before?

I had my entire balance -- approx 45 btc -- withdrawn just now, without notice or approval by me.  I sent in a message to support but have no clue what is going on.  I didnt authorize those transactions at all and have kept all of my credentials very secure.

what is going on?

https://bitcointalk.org/index.php?topic=355081.msg4164139#msg4164139

It turns out my account was compromised and someone other than me put approximately 40 btc into play.  None of the events started yet and staketbtc is investigating the matter.

This is extremely disconcerting but I'm confident stakebtc will sort this mess out.

I am waiting on an email from them and will report back once its been resolved.

https://bitcointalk.org/index.php?topic=420744.msg5261473#msg5261473

We should also note that you made a claim that your balance at Betcoin was compromised as well in the past.  We take these matters very seriously and are looking to get this solved as fast as possible for you.