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[dooglus]

Dooglus, Ranlo or anyone.  Please ask Betcoin.ag to comment on anything you find interesting in the following. 

I'm pretty new to the site, but it seems obvious to me that the bad beat jackpot pool is to be used for funding the bad beat jackpot, and nothing else. Using it to fund freerolls is just wrong. It was contributed mostly by high rollers (the site's most valuable asset) and shouldn't be given away to the hundreds of random new users that freerolls attract.

It seems they don't appreciate me as much as they claimed   My Account is banned now for the third time in a week - this time my IP as well.

I wouldn't take it personally. I started playing at betcoin a few weeks ago, immediately found a whole load of problems with the site and made a post about them. betcoin's response was that they would like to discuss the problems, but that I should make a support ticket rather than discussing it on the forum. So now my initial list of problems and a bunch more are on a ticket, being ignored.

I don't know if they're horribly understaffed or just don't give a shit, but I've never seen such poor customer support before.

Here's the tail end of the ticket. It includes a promise of a reply "in a few hours", made 8 days ago, and an odd request to "revisit the ticket", as if it was ever visited in the first place.

[TwitchySeal]

Dooglus, Ranlo or anyone.  Please ask Betcoin.ag to comment on anything you find interesting in the following. 

I'm pretty new to the site, but it seems obvious to me that the bad beat jackpot pool is to be used for funding the bad beat jackpot, and nothing else. Using it to fund freerolls is just wrong. It was contributed mostly by high rollers (the site's most valuable asset) and shouldn't be given away to the hundreds of random new users that freerolls attract.

I think it's actually more likely that most of the jackpot pool was contributed by low-midstakes grinders.  I know of a handful that were approaching geting close to 500k hands as of mid summer.

While higher stakes players certainly pay more rake per hand, its not directly related to the stakes.  A 100NL player may be averaging 6 or 7 chips in rake/100 hands and be able to consistantly play 9-12 tables while a 1000NL player could be averaging 18-20 chips/100 hands but rarely get any action at more than 2 or 3 tables.

This is all besides the point though.

It's a breath of fresh air having you here, I was hoping you'd make it through some of my walls of text tbh, thanks for responding. 

[dooglus]

I think it's actually more likely that most of the jackpot pool was contributed by low-midstakes grinders.  I know of a handful that were approaching geting close to 500k hands as of mid summer.

OK, but my point is that the BBJ pot was filled up by paying customers, and so shouldn't be distributed to freeloaders.

It's a breath of fresh air having you here, I was hoping you'd make it through some of my walls of text tbh, thanks for responding. 

It feels like I'm late to the party and there's nothing but sloppy seconds left.

[ranlo]

I think it's actually more likely that most of the jackpot pool was contributed by low-midstakes grinders.  I know of a handful that were approaching geting close to 500k hands as of mid summer.

OK, but my point is that the BBJ pot was filled up by paying customers, and so shouldn't be distributed to freeloaders.

It's a breath of fresh air having you here, I was hoping you'd make it through some of my walls of text tbh, thanks for responding. 

It feels like I'm late to the party and there's nothing but sloppy seconds left.

If it makes you feel any better regarding the ticket, here's my status (the top one has 1 reply, which was me because they told me in live chat to "respond to the ticket to bump it"):



I've been in live chat and spoken to 4 different people, all of which said over and over that I will get a response soon. I have long since given up on that.

[dooglus]

If it makes you feel any better regarding the ticket, here's my status (the top one has 1 reply, which was me because they told me in live chat to "respond to the ticket to bump it"):

https://i.imgur.com/a8MD6iZ.jpg

I've been in live chat and spoken to 4 different people, all of which said over and over that I will get a response soon. I have long since given up on that.

It's not that I feel bad for me. I feel bad for the site and its customers.

How do you explain such poor customer service? It just makes the whole operation look amateurish.

I can kind of understand it in Twitch's case. They are sick of him continuing to bring up embarrassing stuff from the past that they wish would just go away, and so have written him off as a troll. But for a new player with a good reputation, playing for decent sums, and pointing out clearly verifiable easily fixed bugs on the site I just don't get it. Why promise a reply "within hours" and then stall for 8 days?

[DarkDays]

It's not that I feel bad for me. I feel bad for the site and its customers.

How do you explain such poor customer service? It just makes the whole operation look amateurish.

I can kind of understand it in Twitch's case. They are sick of him continuing to bring up embarrassing stuff from the past that they wish would just go away, and so have written him off as a troll. But for a new player with a good reputation, playing for decent sums, and pointing out clearly verifiable easily fixed bugs on the site I just don't get it. Why promise a reply "within hours" and then stall for 8 days?

Because the staff is very small and not very knowledgeable.  So one guy reads a ticket regarding a problem, doesn't know what to do, and says "bump this in 24 hours" to give them more time/have someone else deal with it.  I've been asked to bump my own problems several times, but I stopped playing there regularly a few months ago so it looks like they don't even do that now, they just ignore you. 

[dooglus]

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

[ranlo]

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

The other solution is to have current information on the site. There's many areas where one page says something and another claims the exact opposite. Depending on which answer players read first, they will think it works one way or the other, and support is usually set in their ways that x is correct and even if their site claims otherwise, you're still in the wrong and not them. Had an issue in the past where support claimed I was wrong so I took a picture AND sent them a link to their OWN site proving I was right. Support then told me they were removing the incorrect page and I was pretty much pushed away after because I, as a player, should have known their site has incorrect information.

[DarkDays]

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

A good company would do these things.  Betcoin has not done these things.  That's why all of these people have so many problems with them. 

If you wanted to get the full "player" experience, you should try visiting the site and submitting issues to them under an anonymous name that has no clout.  It's even worse than what you are experiencing.

[Betcoin.AG]

Very spirited discussion guys! 

We ran a 10 btc freeroll and we still have the bad beat jackpot funded with now over 18 btc!  The freeroll was never ultimately funded from the bad beat jackpot and is still in full effect.  We do enjoy your discussion however. 

Be sure to play in the BitcoinTalk Tournament Sunday, November 22, 2015 at Betcoin Poker!

[Betcoin.AG]

Upgrading the ticket interface for Betcoin Daily Coin Tournament series.  We don't expect this to cause any delays, but certainly drop us a support ticket if you have any questions. 

[cjmoles]

See...this is the number one reason why I like playing at Betcoin:  It has the softest pool of players that can be found in the game at the moment.  Don't even have to turn on my "Bum Hunter!"  I already know where they can be found!  Everybody should be scoping out this field of players....it's like I'm staking bitcoin here!

[Saifulboy]

when tournies you are playing in froze, and u bust in all of them by blinding out , all they say is ' its wpns side '. but in reality it is betcoin side since most of the time wpn tournies run smoothly.



 dont bother asking for refunds after you give them all the necessary information they need.

[Betcoin.AG]

when tournies you are playing in froze, and u bust in all of them by blinding out , all they say is ' its wpns side '. but in reality it is betcoin side since most of the time wpn tournies run smoothly.



 dont bother asking for refunds after you give them all the necessary information they need.

What tourney are you referring to?  There is overlap between both support staffs and when you play WPN tournaments funds go to the WPN and the WPN refunds players based on particular situations directly back through Betcoin.  Please provide the information in a ticket at www.betcoin.ag/support

[Betcoin.AG]

See...this is the number one reason why I like playing at Betcoin:  It has the softest pool of players that can be found in the game at the moment.  Don't even have to turn on my "Bum Hunter!"  I already know where they can be found!  Everybody should be scoping out this field of players....it's like I'm staking bitcoin here!

cjmoles, thanks for joining and we appreciate your feedback.  We will continue to bring in new players to experience the fun of bitcoin poker and thank you for your support. 

[TwitchySeal]

We ran a 10 btc freeroll and we still have the bad beat jackpot funded with now over 18 btc!

The reason it's over 18 BTC is because you "unintentionally" took most of it from your players and decided not to give it back.

All funds collected for the BBJP prior to Aug 3rd should be distributed back to the players who funded it as fairly as possible.

Ethics 101 really.



Also don't want this blatant lie to get buried:

No we did not allow those players to play in the tournament but as you may know a bitcoin gaming website creates some unique challenges which we embrace.  

Dear Betcoin.ag,

Yes you did.

I don't have time to prove all of your lies are lie, but you won't get away with too many in a row.

Please stop lying,

Twitchy


https://www.betcoin.ag/collusion-soft-play-cheating-zero-tolerance-betcoin-poker
https://www.betcoin.ag/collusion-soft-play-cheating-zero-tolerance-betcoin-poker#comment-11099

[Betcoin.AG]

Great opportunity to pick up some bitcoin in the BitcoinTalk tournament.

Official thread:  https://bitcointalk.org/index.php?topic=1243125.0

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100mBTC Bounty

Tournament Series
1750 mBTC paid to top 3 finishers
1000 mBTC 1st place
500 mBTC 2nd place
250 mBTC 3rd place

BUYIN:
10+1 mBTC (0.011 BTC, ~$3.35 USD currently)

DATE:
Sunday November 22^th, 2015

TIME:
1900 GMT (+0000)
1400 EST  (-0500)
1000 PST  (-0800)
(verify the time in your poker client)

RULES:
6 seat tables
5,000 starting chips
Blinds raise every 6 minutes
1 ReEntry / 0 ReBuys

BOUNTIES:
Rapacious - 100 mBTC
plo8monster - 50 mBtc
Macab - 50 mbtc
StareYouDown - 50 mbtc

Bounty will be deposited to your Betcoin account after the tournament by submitting a ticket to www.betcoin.ag/support

SIGNUP:
Login to Betcoin.AG and click the 'Tourney' tab.
Under 'Tourney' you will see the tab for 'Special' then look for:
BitcoinTalk 6 Seat No Limit Showdown

PASSWORD:
btc4life

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[TwitchySeal]

I encourage all Betcoin players that play this Bitcoin talk tournament to read the last few pages of this thread.

Betcoin.ag has made what may have been honest mistakes initially and attempted to resolve them in unethical ways.  They have been dishonest to their players on a consistent basis.  They refuse to fix or even acknowledge what they have done and give no reason to believe they will behave any differently in the future.   

Between the evidence posted and Betcoins reaction I don't see how any other conclusion can be made.

If the Poker and Bitcoin communities tolerate this kind of behavior it will become even more common

[Betcoin.AG]

Great opportunity to pick up some bitcoin in the BitcoinTalk tournament.

Official thread:  https://bitcointalk.org/index.php?topic=1243125.0

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500mBTC Guaranteed Prize Pool
100mBTC Bounty

Tournament Series
1750 mBTC paid to top 3 finishers
1000 mBTC 1st place
500 mBTC 2nd place
250 mBTC 3rd place

BUYIN:
10+1 mBTC (0.011 BTC, ~$3.35 USD currently)

DATE:
Sunday November 22^th, 2015

TIME:
1900 GMT (+0000)
1400 EST  (-0500)
1000 PST  (-0800)
(verify the time in your poker client)

RULES:
6 seat tables
5,000 starting chips
Blinds raise every 6 minutes
1 ReEntry / 0 ReBuys

BOUNTIES:
Rapacious - 100 mBTC
plo8monster - 50 mBtc
Macab - 50 mbtc
StareYouDown - 50 mbtc

Bounty will be deposited to your Betcoin account after the tournament by submitting a ticket to www.betcoin.ag/support

SIGNUP:
Login to Betcoin.AG and click the 'Tourney' tab.
Under 'Tourney' you will see the tab for 'Special' then look for:
BitcoinTalk 6 Seat No Limit Showdown

PASSWORD:
btc4life

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500 mbtc pot and 250 mbtc in bounties plus 1.75 btc to the points winner as this tournament runs every Sunday through December!  There is excellent value on this tournament with only a 10+1 mbtc buyin. 

Join our growing player base that continues to provide more and more opportunities everyday to earn life changing bitcoin!

[BMONKltd]

i never have any problems with betcoin after many deposit and withdraw after i see this action here it disgust me how user betcoin.ag act when showed objects  you did wrong!  If you did not do these things that user twitchyseal claims you would have very different actions and show that others are the dishonests not you!

i hope you change to be more honest but if perpetual dishonest and not face past dishonest I hope you close business soon