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[Junko]

Where was "Monday at the latest" stated? I've not seen it anywhere. Is it possible that you are replying to me via some channel I'm unaware of? That could explain a lot.

When replying to this question, please use this thread and not the channel of which I am unaware.

Thanks.

They told you in their response to your last post in the betcoincasino thread.

[1714836052]

1714836052

[1714836052]

1714836052

[Betcoin.AG]

Where was "Monday at the latest" stated? I've not seen it anywhere. Is it possible that you are replying to me via some channel I'm unaware of? That could explain a lot.

When replying to this question, please use this thread and not the channel of which I am unaware.

Thanks.

They told you in their response to your last post in the betcoincasino thread.

Thank you Junko!  You are precisely correct.  We have the poker thread, the casino thread, support tickets and live chat all answering the same questions that is now confusing even the people answering and asking the questions!  This is why we try to keep all support questions in tickets for tracking, efficiency and expediency.  On top of that we have multiple staff members contributed to each outlet. 

Here is the response that was already given in another thread to your questions that you are unaware of, but where you asked the questions: https://bitcointalk.org/index.php?topic=424598.msg13080967#msg13080967

[plo8monster]

[/quote]

Plo8,

I believe that you are passionate about creating a safe and pleasant environment to play online poker for Bitcoin.

I doubt you will believe this, but I have the same passion.




[/quote]


Oh Yeah, I totally admire your tenaciousness, and stamina. And of course you know, or i hope you know, i respect your efforts and your sincerity.

I do have a deep loyalty to Betcoin, and i am as i have said in a unique position to see the integrity of the decisions made, on a daily basis.

For those who do not know me, I do sometimes assist (only in a small capacity) with support on site, and help staff with design and promotion of Betcoin.ag ...So there is no doubt my opinions will be biased. I try to be fair and honest to an extreme and have earned a reputation as such. But there is indeed Bias, and that i can not help.

I have been with Betcoin since its infancy and thru its puberty. I agree OH YEAH that we coulda shoulda woulda done a few things differently, but over all i give a score 98% ..... A+ overall ..... ( but perhaps B- in communications .. imho that is the true issue at hand.) I would like to see us develop a Bulletin Board within the site to help with that.

It simply is not possible to please all players 100%...... but decisions are always made with the players benefit at heart. I have first hand experience seeing the great lengths Betcoin goes, to do right by it's players. And the VAST MAJORITY are very happy.

One thing Betcoin cant tolerate at a support level is badgering or spam, it robs the resources needed to accommodate all the new player's support requests. Due to the phenomenal growth we are experiencing, we get a lot of simple support requests that can be very quickly resolved, it is just not fair to leave a brand new player waiting 15 minutes for a 60 second fix. (1st time w/d or deposit or p2p or casino bonus or how do find my bonuses, simple stuff)

We have not been perfect, We are pioneering something special here. I am pretty sure some lessons will be learned as we go. This is good stuff, a public discourse is how things get better and better.

We do not wish to discount the message because of the messenger, however to some extent that does happen. If that party is overly demanding and badgers support and or spams support. Never the less, efforts are made to help, until it becomes counterproductive.

I do not participate at this forum often, i simply do not have time, but will try to go thru this thread and although i do see some valid points in your posts, the accusations you make are way off base.

The absolute last thing Betcoin would do is act unethically or w/o great integrity. There is just way to much at stake, and besides we simply are not that type people. I know the character of the Staff at Betcoin, and I have 100% trust, they will always, do their very best, to do right, by our players. 100%

I dont wish to banter back and forth via a forum, i simply dont have time. But i did want to give my honest opinion of Betcoin.

I am very proud of Betcoin and i have great confidence in the Betcoin brand. They are, and have proven worthy of my trust, time and again. I trust them implicitly to do their very best with players needs first and foremost. This is as honest as i know how to say it.

 


~~plo8

[dooglus]

Where was "Monday at the latest" stated? I've not seen it anywhere. Is it possible that you are replying to me via some channel I'm unaware of? That could explain a lot.

When replying to this question, please use this thread and not the channel of which I am unaware.

Thanks.

They told you in their response to your last post in the betcoincasino thread.

Thank you Junko!  You are precisely correct.  We have the poker thread, the casino thread, support tickets and live chat all answering the same questions that is now confusing even the people answering and asking the questions!  This is why we try to keep all support questions in tickets for tracking, efficiency and expediency.  On top of that we have multiple staff members contributed to each outlet. 

OK, thanks.

It would be good to have a single place where we could post our support issues rather than having everything spread out like this. Unfortunately I don't know of any such place.

Did you just mention your ticket system and "efficiency and expediency" in the same sentence? You're a funny man!

[Betcoin.AG]

Where was "Monday at the latest" stated? I've not seen it anywhere. Is it possible that you are replying to me via some channel I'm unaware of? That could explain a lot.

When replying to this question, please use this thread and not the channel of which I am unaware.

Thanks.

They told you in their response to your last post in the betcoincasino thread.

Thank you Junko!  You are precisely correct.  We have the poker thread, the casino thread, support tickets and live chat all answering the same questions that is now confusing even the people answering and asking the questions!  This is why we try to keep all support questions in tickets for tracking, efficiency and expediency.  On top of that we have multiple staff members contributed to each outlet. 

OK, thanks.

It would be good to have a single place where we could post our support issues rather than having everything spread out like this. Unfortunately I don't know of any such place.

Did you just mention your ticket system and "efficiency and expediency" in the same sentence? You're a funny man!

Lol, Yes I did mention efficiency and expediency in one place and that is the Betcoin ticket system where we handle over 100 tickets each day.  99 out of 100, daily know of this place, I guess you are the 1 out of 100 that doesn't because you ask question here, the casino thread and the tickets and expect efficiency! 

Lastly, you remain confused because I am a woman, not a "funny man!"

Betcoin Jessica

[Betcoin.AG]

Why it isn't possible to play heads-up by using dollar? I don't see any list. It has been removed this type of playing poker?

We apologize for the delayed response on this ticket as our thread has been very popular as of late.  Many of the heads up sitngo's are not available on Betcoin at this time however you can play them through our parent site ACR anytime.  WE will keep you posted as to when they return, but they were removed quite some time ago.  We thank you for playing with us and we are here for you anytime. 

[TwitchySeal]

Why it isn't possible to play heads-up by using dollar? I don't see any list. It has been removed this type of playing poker?

Most heads up sitngo's are currently unavailable through the Betcoin interface but you can play them through our parent site ACR anytime.  We will keep you posted if an when they return, but they were removed quite some time ago.  Thank you for playing with us. 

Thank you very much. Hope that heads-up will come back as soon as possible. It was my prefer game modality 

You responded to him 3 days ago. 

You've refused to answer my questions though.

[no-life]

your software kicked me out 250$ depositor freeroll without leting me get free rebuy and add-on..
i think that is only scaming tourney for you to deposit.

[TwitchySeal]

Plo8,

After speaking to you privately about some of these issues and being promised that you would not allow anything to get swept under the rug, it was pretty disapointing when you didn't even bother to take the time and find out the facts - it's easier to just write me off as just another troll but look closely and youll see every claim I've made about betcoin I've backed up with evidence.  Some of them are complicated issues, but that's  no excuse.

You call yourself : "Poker Professional, Bitcoin enthusiast. Site pro @BetcoinAG dedicated to safe pleasant online poker experience."

Putting Betcoin before the game itself is irresponsible.

Here's a link to a more organized version of my issues, for your reading pleasure.  Please read it and then let me know if you think their behavior should be considered acceptable.

http://pokerfraudalert.com/forum/showthread.php?11404-Betcoin-ag-Scams-Scandals-and-Shadiness-Galore

This is only going to get bigger, I promise.



In other news, I exchanged a few pms with Betcoin last night. 

Cliffs (No typos, they just don't make sense, perhaps Jessica was drunk or something):

- Betcoin would much rather have me back in the community.

- The community is a lot smoother now that I am gone which is allowing them to fix things.

- I am always welcome back (im still banned)

- Because of me, Bitcoin Talk referrals have never been higher, I should be paid for helping them grow!

- They encourage me to ask more questions, because my questions are important. (they haven't answered any)

- I’m definitely bringing in new players, they appreciate it.

- This has been a very good experience for the forum rep.

(Normally I would never share a pm without permission - I think this is an acceptable time to make an exception)
Betcoin.ag

We would actually much rather have you back in the community. Our staff is working on much of the great feedback you and all of our players have provided. I am the forum rep and as advised by owners, staff etc. going back and forth in a forum is never productive, but staying on the first page in the thread is very beneficial for Betcoin as the referrals from BitcoinTalk have never been higher. We will continue to work hard to make everything as perfect as possible at Betcoin and you will always be welcome back.

My Response

"We would actually much rather have you back in the community"

Much rather than what?
You disable my account ban my ip without explanation then tell me you'd rather I wasn't banned?
Why did you ban me in the first place? If you'd rather I wasn't banned why not simply un ban me?
I think it's because you know I won't stop asking questions that you don't want to answer.
Why did Betcoin ignore me for the weeks leading up to my first post about this issue here?

Betcoin.ag

Much rather than ban you. We don't want to ban anybody.
Even you stated in an earlier message you can see why you have been banned.
You can ask as many questions as you want and we encourage it. Notice we have never asked you once to stop posting. As the forum rep, I have never been busier!
Betcoin is working on many things brought up from all of our great players and will get to everything in time.
Again, we appreciate your vigor and posts. You should be earning from the traffic you are sending over.

My Response

You've already banned me.

If you would rather I weren't banned, you would unban me. Please stop saying things that conflict with the actions of Betcoin.

I can ask as many questions as I want only because you can't stop stop me.

If you could, you would.

You've proven that by deleting the same questions when I asked them on your forum and eventually banning me so I couldn't ask them in chat.

I still have not received answers to many questions even months after asking them.

Acting as if I am helping you by exposing your lies and unethical practices is just childish and I can't see how anyone would believe you would ban me from your site for doing something that you were glad I was doing.

Betcoin.ag

Yes, you have been banned.

Yes, the community is a lot smoother and we can focus on fixing remaining issues and adding future additions.

We would not stop you, because this is the proper forum for it. We would encourage you as you ask important questions. We are working on a wide variety of things right now from all of our members including you but asking multiple times a day just is not necessary.

You are definitely helping bring in new users and we appreciate it.

Again, I am just the forum rep and this has also been a good experience for me as well.

[crazywack]

The withdraw button in wallet seems to be redirecting to wallet page.

[dooglus]

The withdraw button in wallet seems to be redirecting to wallet page.

I noticed that yesterday, and posted it in one of the other many betcoin threads.

If only there was a single venue for support issues where you didn't just get expediently ignored.

[Betcoin.AG]

The withdraw button in wallet seems to be redirecting to wallet page.

I noticed that yesterday, and posted it in one of the other many betcoin threads.

If only there was a single venue for support issues where you didn't just get expediently ignored.

We certainly appreciate the feedback and this seemed to be intermittent and should be working well now.  There is a single venue, on the support page www.betcoin.ag/support and in the live chat where we can get to the issues at hand promptly and keep a good record of them. 

[Betcoin.AG]

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[Gogo ppp]

A scam?  One thing we always see is the word scam being used very freely here at Bitcointalk.  We can't control if some bitcointalk members think other bitcointalk members are trolling or not.  You are addressing a player on our website and Betcoin at the same time with these comments and the player certainly doesn't speak for Betcoin.  

Dooglus, we have close to 1,000 players daily on Betcoin, over 100 tickets and 50-100 live chat customer support tickets daily.  Our parent company and owners overlap with BetCris and the WPN and have been in business over 16 years.  Customer service can always be improved and will continue to be improved, but we are surprised by your use of the word scam.  

With that said, we are reviewing your particular ticket in detail still and as stated would have the resolution in full by Monday at the latest.  On another note, the traffic and player volume has increased to its highest point over the last 2 weeks, which we are very happy to report.  

" Our parent company and owners overlap with BetCris...".

Could you please elaborate on this.
What is your parent company's name?

How do the owners overlap with BetCris?
BetCris is an established and honorable brand.
But " Our parent company and owners overlap with BetCris..." is a vague statement that could be anything. Or nothing, as I could state I overlap with PinnacleSports.

What do you mean by "overlap"?
If I was in conversation with one of the principals of BetCris, would that person vouch for your company?

Or does this "overlap" only mean you rent offices and internet lines from them, or something similar?

[Gogo ppp]

The withdraw button in wallet seems to be redirecting to wallet page.

I noticed that yesterday, and posted it in one of the other many betcoin threads.

If only there was a single venue for support issues where you didn't just get expediently ignored.

Why isn't there a single Betcoin thread where comments about the sportbook/poker/casino could be posted, which is what almost every other btc gambling company has?

Agree with Betcoin and the posters that it is confusing this way.

But support tickets keep the issues secret.
Transparency is obtained by posting in the thread as far as other posters being informed of problems.

I'd suggest Betcoin consolidate to one thread for all of their operations.

[Gogo ppp]

Banning players from the site for discussing site issues/problems does not look good.

If someone is interfering with the forum and hijacking every thread with numerous posts, that could be a problem.

But it is also a warning sign for players if a site bans players due to their wanting answers to problems and questions.



Incidentally, months ago I looked at Betcoinsports and had great difficulty getting anything responded to, either via emailed support and/or via their thread.

It was only when I posted in the Peeps thread and Peeps contacted them that they turned on the bs machine and started responding with the same non-answers as they are doing in this thread.

Shortly after that they posted that they've increased their cs, numerous new hires, 24/7 support, a glorious new world of wonder awaits us all, bla bla.

But it's obvious from reading this thread that the cs is as bad as ever.


I'd suggest all of you poker players copy and paste your complaints here:

https://bitcointalk.org/index.php?topic=717790.1620

Even though it's a sportsbook rating thread, a problem in the poker room indicates problems with the entire company.

[ftwbtc1]

I go to Betcoin.ag and see more people playing poker, communicating in the forum, the sportsbook, casino and the dice tournaments than ever.  270 people online right.  Keep doing what you are doing guys because as this forum proves you can't please everyone. 

On another note, will you be updating the post on the BitcoinTalk Tournament?   The OP didn't post last week.  Keep this tournament.

[Betcoin.AG]

I go to Betcoin.ag and see more people playing poker, communicating in the forum, the sportsbook, casino and the dice tournaments than ever.  270 people online right.  Keep doing what you are doing guys because as this forum proves you can't please everyone. 

On another note, will you be updating the post on the BitcoinTalk Tournament?   The OP didn't post last week.  Keep this tournament.

Thank you for your feedback.  Yes, traffic and activity continues to increase.  We are also working very hard on some additional improvements we hope to have ready by the beginning of the year.  You are certainly right about not being able to please everyone but we certainly will continue to try.

We have not heard from the OP organizer but plan on continuing with the tournament and will keep you posted.  You can check www.betcoin.ag for more information anytime as well. 

[DarkDays]

I go to Betcoin.ag and see more people playing poker, communicating in the forum, the sportsbook, casino and the dice tournaments than ever.  270 people online right.  Keep doing what you are doing guys because as this forum proves you can't please everyone. 

On another note, will you be updating the post on the BitcoinTalk Tournament?   The OP didn't post last week.  Keep this tournament.

Thank you for your feedback.  Yes, traffic and activity continues to increase.  We are also working very hard on some additional improvements we hope to have ready by the beginning of the year.  You are certainly right about not being able to please everyone but we certainly will continue to try.

We have not heard from the OP organizer but plan on continuing with the tournament and will keep you posted.  You can check www.betcoin.ag for more information anytime as well. 

A good start to "try to please everyone" would be to answer the numerous people who have posted complaints or even questions.

The silence is deafening, especially when you manage to respond within 30 minutes to the two or three very obvious shill accounts who only say "I LIKE BETCOIN IT BE GOOD!"

[Betcoin.AG]

We will keep you updated!

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The OSS V offers something for every type of poker player.  The series will hold diverse game types including Texas Holdem, Pot-Limit Omaha and PLO8 games with re-buy and re-entry structures along with an assortment of buyins.

With 76 tournaments and over currently 7,800 BTC ($2.6 million) in prize pools the OSS V is bound to have a number of events to fit your needs!!  We wish everyone the best of luck!

We are getting a lot of questions PM on at Betcoin.ag regarding the full schedule so we wanted to share the full schedule here:

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