Hi,
I like to tell about my last experience with betarigs.
I rent a big rig with > 30 TH do do some mining on a pool.
The rig went offline directly after the 1. payment confirmation and did not come online.
I immediately wrote a ticket. (Like stated in the FAQ - they take care)
I got automatic mails that the ticket was cretaed.
After 6 hours I got this mail :
Hi **** ******,
I want to acknowledge that we have received your information.
However at this time, we are trying to do a system switch and can not enter it.
Your ticket information will be input tomorrow with the new system working.
Thank you.
OK I added another commet stating that the rig is still offline and there is no communication with the user possible
The renting time was over, the rig wasn't online for a second and the owner don't react to the messages.
I added another comment in the ticket system.
Today I got this mail in my Inbox:
Hi *** ***,
I apologize for the misfortune of your ticket timing.
Your ticket did not get entered in time to stop the payment to the rig owner since our new system was activated and now does payments manually.
Therefore, the rig owner was paid by our system for the rental.
Please contact the rig owner and ask for compensation.
Again, the timing was out of our control.
Thank you.
The Ticket was closed.Sorry ? misfortune of my timing ? Timing out of control ? Is this a joke ?
Why don't you betarig people work on the "Rig offline" tickets while doing maintinance if the bound to a escow time frame.
or why don't you expand the escorw time while working on the System ?
if this is the way you treat cases like that - it's scam. If you state in your FAQ you take care about such cases and don't follow your promises - it's scam
I reopened the ticket and we will see waht happens.
regards
