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mrbodz
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February 11, 2015, 05:31:03 PM |
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It should show it on the rig management page. if it doesnt jump on IRC and i'll get them to you or make a support ticket.
Here's the answers everyones asking for:
Q) Did this issue start earlier than we said?
A) The issue i believe started about 1 week ago. Only a few days ago was i able to fully diagnose the issue which was when i attempted to come up with a solution for the issue.
Q) Why was this such a long and painful process?
A) We are new to the site and mux is no longer around. This meant that things didnt go according to plan at first. So i had to rebuild the database on the proxy server's which required changing of the port's and re-addition of the rental's. It took a number of attempts to get it right so that it was fair for everyone and no one hashed for days extra or less than what was supposed to.
Q) Why does some port's not work?
A) 35 workers in total dont work and the reason for that is due to weird usernames that the user's have which we're causing issues during the move and so they'll have to be added manually. If you think your one of those people, jump on IRC or make a ticket.
Q) What about refunds?
A) All rig renter's will get a refund for the time that mining rig's hashed on the rig owner's pool
Q) Is there any compensation
A) For today until Monday GMT (stating morning here but it'll most likely be closer to evening) there will be 0 fees on both end's of the renting of rig's and leasing rigs.
Q) Why did we have to do this move
A) We were suffering major packet loss issues resulting in huge hashrate rejected when renting, bad connections to pools and bad connections to rigs
Q) What happened to timestamps?
A) Some currently running rental's had timestamps in the last year so i had to make some adjustments to those which is why they are messed up. They'll be fixed in due time
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jackbox
Legendary
 Offline
Activity: 1246
Merit: 1024
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February 11, 2015, 05:52:41 PM |
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I have not been paid for a rental that ended over 34 hours ago. I put in a support ticket but nobody has responded yet.
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mrbodz
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February 11, 2015, 05:54:21 PM |
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i'll get to it soon. theres over 100 support ticket's piled up and i'm the only one covering things atm. Working as fast and hard as i can
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jackbox
Legendary
Offline
Activity: 1246
Merit: 1024
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February 11, 2015, 05:56:25 PM |
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i'll get to it soon. theres over 100 support ticket's piled up and i'm the only one covering things atm. Working as fast and hard as i can
Okay, thanks.  |
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TXSteve
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February 12, 2015, 12:17:11 AM |
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so charts are still down? I took my rigs offline again, seems like things are still a mess
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mrbodz
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February 12, 2015, 12:32:09 AM |
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Charts are still down. I'm getting through all the ticket's now.
Ahmed
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mrbodz
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February 12, 2015, 01:14:21 AM |
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01:13 <betarigs-admin> okay guys i'm out for the night.
01:13 <betarigs-admin> 30 ticket's left to clear
01:13 <betarigs-admin> which i'll do tomorrow
01:13 <betarigs-admin> and i'll also fix the issues tomorrow
01:13 <betarigs-admin> graphs i believe will fix themselves when current rental's end
01:13 <betarigs-admin> payments and refunds will also go out tomorrow too
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mrbodz
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February 12, 2015, 07:57:12 AM |
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Give us time. Another member of staff handled a lot of ticket's last night who can't reduce times on rentals etc. I'm awake now so i'll get them sorted
Ahmed
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johnbrainless
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February 12, 2015, 08:04:55 AM |
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cloud mining is awesome. good work
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Subw
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February 12, 2015, 04:28:13 PM |
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mrbodz: you screwed BR service very much. zero fees is not enough as compensation for rig's owners.
i put new ports to all miners and now they send hashes to somewhere (void) while rig is not rented, wtf !??
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quakefiend420
Legendary
Offline
Activity: 784
Merit: 1000
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February 12, 2015, 04:55:08 PM |
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mrbodz: you screwed BR service very much. zero fees is not enough as compensation for rig's owners.
i put new ports to all miners and now they send hashes to somewhere (void) while rig is not rented, wtf !??
I just realized the same thing. In between rentals my SHA256 rig was sending hashes somewhere, but it wasn't to me. Now I'm out a few hours on 12TH. |
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MiningSev0
Full Member
Offline
Activity: 206
Merit: 106
Old Account was Sev0 (it was hacked)
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February 12, 2015, 05:01:02 PM |
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Now i startet a Test rental, seems to work 'waiting One confirmation' https://www.betarigs.com/rig/9883Everything fixed?!  Lets wait 10 min... |
New signature to come =D
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Subw
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February 12, 2015, 05:18:14 PM |
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mrbodz: you screwed BR service very much. zero fees is not enough as compensation for rig's owners.
i put new ports to all miners and now they send hashes to somewhere (void) while rig is not rented, wtf !??
I just realized the same thing. In between rentals my SHA256 rig was sending hashes somewhere, but it wasn't to me. Now I'm out a few hours on 12TH. fuck them. i moved rig to MRR and in 10 minutes it was rented and working fine. |
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suchmoon
Legendary
Offline
Activity: 3654
Merit: 8922
https://bpip.org
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February 12, 2015, 05:29:52 PM |
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It's a complete mess. I still don't get why Ahmed is keeping the site online when it's clear that it's not working and is creating issues for users.
I have rigs rented out for "0.1 hour". How does that happen?
I have rigs stuck in "few moments" or stuck at the beginning of rent - "Ends in 3 days" showing for more than 24 hours now.
I took my rigs offline but some of them got rented out anyway, start dates are blank, and some renters are now complaining.
I'll repeat again - take the site offline, sort out the database/proxy issues, test it, announce compensation plans (not fee discounts - real cash), start up.
Also make sure to NOT reuse any of the port numbers that were messed up with that failed migration attempt. If it can't be figured out which ports have been affected then perhaps change stratum server names altogether and contact all rig owners and make them update their configs. Connecting to the wrong port is the worst thing you can do to a rig owner because it results in an actual monetary loss (can't mine to a backup pool and the renter expects compensation too).
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MiningSev0
Full Member
Offline
Activity: 206
Merit: 106
Old Account was Sev0 (it was hacked)
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February 12, 2015, 05:48:07 PM |
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These Block Times feels like Bitmark |
New signature to come =D
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mrbodz
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February 12, 2015, 07:11:15 PM |
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Hi all.
You all may be willing to make as many posts on here as you like. However without either a) a ticket or b) talking to me on IRC i cant get these fixed. Theres very few people now with issues which need resolving
Ahmed
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quakefiend420
Legendary
Offline
Activity: 784
Merit: 1000
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February 12, 2015, 07:47:33 PM |
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Hi all.
You all may be willing to make as many posts on here as you like. However without either a) a ticket or b) talking to me on IRC i cant get these fixed. Theres very few people now with issues which need resolving
Ahmed
Web IRC seems laggy and down sometimes. Not sure what's up there. |
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suchmoon
Legendary
Offline
Activity: 3654
Merit: 8922
https://bpip.org
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February 12, 2015, 08:10:45 PM |
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Hi all.
You all may be willing to make as many posts on here as you like. However without either a) a ticket or b) talking to me on IRC i cant get these fixed. Theres very few people now with issues which need resolving
Ahmed
Stop lying FFS. I'm sick of having to be a tester for you. I have submitted tickets and I'm still seeing random issues with my rigs. Do you really not see that a rig was rented out while disabled and the remaining time is stuck? Or that a port is linked up with the wrong renter/rig and is producing 100% rejects? You find time to send spam to my e-mail but not to work on the issues. |
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mrbodz
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February 12, 2015, 09:09:29 PM |
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The fastest way to get support is IRC by far. NO ONE is a tester. I am fixing issues as they arise.
Ahmed
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nsimmons
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February 13, 2015, 05:06:37 AM |
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Congratulations on completely destroying the site. I moved my rigs yesterday. I won't be back.
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