BetChain.com |over 1,000 games | Jackpots | Provably Fair

[BetChain]

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[sunny2903]

Hi Brian from Betchain..

I am a new user on betchain.com and deposited about 12.6 LTC on your site.


The multihand blackjack said it was provably fair, but I had at least 6 instances when the verification failed, and on all these hands: the dealer either made a blackjack or made 21 with less than 7 on his face up card.

I emailed support@betchain.com too with the 2 screenshots; no response. When I contacted live chat, all i got was: it was provided by 3rd party, we can't do anything.

This is really bad for a company that advertises as provably fair.

Sunny2903


PIC: 1:  https://imgur.com/a/pFioE   --- image when I had about 11 LTC left in my account.


PIC: 2:  https://imgur.com/a/QAtDV   ---- image when I had 1.xx LTC  left.



I found multiple other times as well... but I didn't bother as my total money on your site  was more than my deposits at that time.

I went to quickhash website and verified the hash of the final results shown. They didn't match with the result hash provided on the provably fair verification tool on your site. This is really bad.

[BetChain]

Hi,
As you know, we have sent the screenshots to the game provider.

I'll keep you posted via email as soon as I hear back.

Thanks for your patience!

[sunny2903]

Hi,
As you know, we have sent the screenshots to the game provider.

I'll keep you posted via email as soon as I hear back.

Thanks for your patience!

Thanks. Please do understand that I wasn't faking it or trying to scam your site. It was all genuine and I actually sent the first email within very few minutes of its happening.

There were total of 8 instances when this happened (6 times when I was in good profits, so didn't bother to take screenshots.)


Please take a look into this.

I am also very curious how the game provided will investigate into this? What if the provider just says everything is fair? It clearly isn't. Is there a methodology where you have all the game hashes and results present?

Sunny2903

[BetChain]

Hi,

All of our games are provided by 3rd party providers. They will send us their findings.

Thanks, again, for your patience.

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[TwitchySeal]

Hi Brian from Betchain..

I am a new user on betchain.com and deposited about 12.6 LTC on your site.


The multihand blackjack said it was provably fair, but I had at least 6 instances when the verification failed, and on all these hands: the dealer either made a blackjack or made 21 with less than 7 on his face up card.

I emailed support@betchain.com too with the 2 screenshots; no response. When I contacted live chat, all i got was: it was provided by 3rd party, we can't do anything.

This is really bad for a company that advertises as provably fair.

Sunny2903


PIC: 1:  https://imgur.com/a/pFioE   --- image when I had about 11 LTC left in my account.


PIC: 2:  https://imgur.com/a/QAtDV   ---- image when I had 1.xx LTC  left.



I found multiple other times as well... but I didn't bother as my total money on your site  was more than my deposits at that time.

I went to quickhash website and verified the hash of the final results shown. They didn't match with the result hash provided on the provably fair verification tool on your site. This is really bad.

Brian,
Can we get an update on this please.

[sunny2903]

Even I'm waiting

[TwitchySeal]

Even I'm waiting

Can you share your emails you've had and any evidence?

(censor any sensitive info - send me a pm if you need help)

Hey Brian,

WTF?

[sunny2903]

All of our games are provided by 3rd party providers. They will send us their findings.



this is basically the gist of the email I got back... both my emails to betchain are already summarized in the thread here.

[TwitchySeal]

All of our games are provided by 3rd party providers. They will send us their findings.



this is basically the gist of the email I got back... both my emails to betchain are already summarized in the thread here.

Alright well Brian clearly owes you a reasonable response.

Don't give up.  And please update the community with whatever happens.

Also, you will likely be approached by a user called "Game-Protect"

Do not give him any money to "help" you get your money back, it's a scam.

[sunny2903]

Thanks man!

[BetChain]

Hi,
I sent another request to our platform provider to push to get a response from the aggregator team.
Thanks for your patience.

[TwitchySeal]

Hi,
I sent another request to our platform provider to push to get a response from the aggregator team.
Thanks for your patience.

So they have just not responded since your first request (on March 1)

What the hell?

How is this ok and what would it take for you to stop offering games from this third party?

[BetChain]

Hi,

Thanks for your support. I agree that is too long to respond to a client.

We asked the player for his result + secret, as the provider responded that the most likely reason why hash does not match is that the player calculated the hash from the stack, when it is necessary to calculate it from  result + secret.

Once I send them the result + secret, they will be able to respond.

Thanks, again.

[TwitchySeal]

Hi,

Thanks for your support. I agree that is too long to respond to a client.

We asked the player for his result + secret, as the provider responded that the most likely reason why hash does not match is that the player calculated the hash from the stack, when it is necessary to calculate it from  result + secret.

Once I send them the result + secret, they will be able to respond.

Thanks, again.

All this info is in the game logs that both you and the provider have access to.

[TwitchySeal]

Hi Brian,

Please update the community on this situation.  I promise it won't be forgotten.

Is it your fault, the players fault or the providers fault?  (prove it)

TS

[BetChain]

Hi,
We are still waiting for the player to respond to our requests.

[TwitchySeal]

Hi,
We are still waiting for the player to respond to our requests.

All this info is in the game logs that both you and the provider have access to.

You have screenshots of the hands in question...it shouldn't take more than a few minutes to get all the info you need.

[BetChain]

Hi,
This is the latest response we received from our platform provider-

"I have never heard back from the player.

We do not have information about Result and Secret of the game round of this player. He calculated the hash incorrectly , that's why the results in the end do not match.
This is a one time case that happened as a result of the incorrect actions of the player."