BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[BC.Game Support]

Now it's 32 full days and 11 hours since the 30 days self exclusion started and my account is still closed, and of course no reply from the support. At some point I have to assume that this useless support agent that handled my case must have made some mistake or it's simply a scam.

Also, now they banned me AGAIN on discord for asking wtf is going on, and I asked in a normal manner. That's how BC cares. In under 24 hours I will red tag them and open a scam accusation (it's already written). Enough is enough.

Hello AHOYBRAUSE,

We are really sorry for the situation. Can you please write an email with "Self Exclusion Over" as its subject to our support at support@bc.game?

Bc.game y'all suspended my account from making withdrawals saying that I need to do my even though I had already done it long ago and made multiple successful withdrawals since then. The problem is now your system won't accept my driver's license even though in my country the driver's license is your id card. You can only have one or the other, therefore your license is your id card. Also this exact same valid unexpired license was the same one I used to kyc in the past. I don't understand what happened if y'all lost my info or something but I'm extremely frustrated trying to explain this to the live support being told the same useless responses and getting nowhere. I've been using your site for a long time and have made many deposits amounting to thousands of dollars and this is so disappointing that this is where we are at now. My uid is 29083107 please restore my account to its previous functionality. At this point I'm feeling 100 percent scammed.

Hello Ritcheyrich,

We reached to our compliance team for the matter related to your account. Based on the UID provided, we found at least five accounts being connected and none of them are from US.

[AHOYBRAUSE]

Now it's 32 full days and 11 hours since the 30 days self exclusion started and my account is still closed, and of course no reply from the support. At some point I have to assume that this useless support agent that handled my case must have made some mistake or it's simply a scam.

Also, now they banned me AGAIN on discord for asking wtf is going on, and I asked in a normal manner. That's how BC cares. In under 24 hours I will red tag them and open a scam accusation (it's already written). Enough is enough.

Hello AHOYBRAUSE,

We are really sorry for the situation. Can you please write an email with "Self Exclusion Over" as its subject to our support at support@bc.game?

Done, not sure though if you guys reply in the "regular" 1-2 week window. I don’t understand why I even have to do this. Why aren’t accounts reopened automatically? And if you are aware of it now, why do I have to send an email to a support that’s helplessly understaffed and needs weeks to reply??
This prolonges the whole situation even further, totally unnecessary.

[Geekking]

As a player of 3.5 years at BCGAME, I am shouting out to you to get away from this place and never come back. I hear that they don't even pay the salaries of their own vip hosts and they are probably trying to cover this money deficit by not paying users, lowering the RTP of original games and stealing deposits.

Namely, BCGAME STOLE my

F-1828130397730632603 ruble fiat deposit!

I sent the relevant amount to the bank and number they asked for, but they have been stalling me for 6 days with nonsense. I send them the receipt of the payment and they close my objection because it is not legible, which it is. Then I send video proof, and this time they say that you sent it to the wrong bank because they stole the money, but the bank they claim does not even have the bank account of the other party.

BCGAME is now a thief and will remain a thieving company. So much so that their licenses are being revoked one by one in the world and they are begging for licenses from unknown countries.

MOST OF THE USERS HAVE LEFT THIS SITE

PLEASE LEAVE THIS SITE URGENTLY. THEY STEAL YOUR MONEY IN ONE WAY OR ANOTHER OVER TIME AND DECEIVE YOU WITH LIES.

I SENT VIDEO EVIDENCE THEY DO NOT ACCEPT
I SENT PDF CHECK THEY DO NOT ACCEPT

THEY DO NOT OFFER ANY EVIDENCE AS A COUNTER ARGUMENT. IF THEY HAVE PLEASE BCGAME POST HERE AND LETS SEE WHO IS SAYING THE TRUTH WHO IS STEALING FROM THEIR PLAYER!

DAMN THE DAY I BECAME A MEMBER OF YOU BCGAME.

TICKET 8267591
F-1828130397730632603
UID: 10604145


PROBLEM:


I MADE 15.000 RUBLES DEPOSIT ON 31/03/2025

1) AFTER SENDING PROOF OF DEPOSIT WAITING COUPLE OF HOURS THEY REJECTED MY DEPOSIT
2) CREATED APPEAL TICKET BY MY VIP HOST SENDING CHEQUE OF THE PAYMENT
3) THEY REJECTED BY SAYING "WE CANNOT READ THE CHEQUE SEND MORE CLEAR"  https://prnt.sc/CrUauiAEUI8C
4) I SENT VIDEO PROOF AND PDF CHEQUE AGAIN
5) IT GOT REJECTED AFTER 24 HOURS THAT WE DIDNT RECEIVE THE PAYMENT. BUT THIS IS NOT TRUE BECAUSE I REACHED MY BANK AND ASKED AND TRANSACTION WAS CLEAR AND SENT TO OTHERSIDE WITHOUT PROBLEM
6) THEY ASKED ME TO WAIT 24 MORE HOURS AND AFTER THAT I ASKED MY HOST TO CREATE ANOTHER TICKET WITH THE PAYMENT PROOFS https://prnt.sc/bsWzM8JRAf80
7) I  ALSO WENT TO BANK BRANCH OF THE RECEIVERS (PSB BANK RUSSIA) AND THEY SAID RECEIVERS BANK ACCOUNT WAS FROZEN A WEEK AGO BECAUSE OF THE MONEY LAUNDERING SUSPICIOS AND THE RECEIVER IS 17YO (BC GAME MERCHANTS USING KIDS TO OPEN BANK ACCOUNT TO LAUNDER MONEY BECAUSE PREVIOUS TIME WHEN I HAD THIS PROBLEM AGAIN I WENT ANOTHER BANK BRANCH OF (ALFA BANK THAT TIME) AND THEY SAID THE OWNER OF THIS BANK ACCOUNT IS 14YO)
I STARTED WAITING WITH SENDING ALL DOCUMENTS AGAIN AND AFTER 48 HOURS AGAIN MY APPEAL REJECTED BY SAYING "WE HAVE NO PSB BANK, ONLY ALFA BANK THATS WHY PAYMENT WAS REJECTED" https://prnt.sc/eLAXQhXTG2xH
9) I CHECKED THE PAYMENT PAGE AGAIN IT WAS TO PSB BANK NOT ALFA AND ALSO I CHECKED TO PHONE NUMBER (IN RUSSIA YOU TRANSFER MONEY BY PHONE NUMBER) WHETHER IT HAS ALFA BANK OR NOT? AND BOOOM

https://prnt.sc/e8u89C8-xqGF
RECEIVER NUMBER DOESNT EVEN HAVE AN ALFA BANK ACCOUNT!

SO IN SUM

BCGAME OR THEIR MERCHANTS USING KIDS 13-17 YO KIDS TO OPEN BANK ACCOUNT
BANKS ARE FREEZING THEIR ACCOUNT AND THEY CANNOT WITHDRAW AMOUNTS AND THEN BCGAME OR THEIR MERCHANTS STARTS TO LIE / STEAL MONEY
AND BCGAME DOESNT HELP FOR ANYTHING JUST WANTS YOU TO FORGET THIS MONEY

THIS IS HAPPENING 2ND TIME TO ME

BCGAME BECAME A VERY VERY SUSPICIOUS TERRIBLE PLACE TO PLAY

THEY DO NOT PROTECT THEIR PLAYERS AGAINST SCAMMER MERCHANTS WHO USE KIDS FOR MONEY LAUNDERING..

NEVER AGAIN BCGAME!



PS: PANDA BCGAME IF YOU ARE READING HERE KEEP PROTECTING YOUR USELESS FIAT TEAM / MERCHANTS AGAINST PLAYERS.

* Now I'm very busy but soon I'l open another topic that how they manipulate crash game and how rigged their original games with putting proofs.

[ovcijisir]

I have small suggestion regarding currencies that are displayed on bc.game.

When visiting site site automatically detects my country (Croatia) and switches to display my local currency (HRK). The problem is that Croatia switched to Euro more than two years ago, so HRK is not used more than two years!

This doesn't bother me much, but your site would have more serious impression if the info would be updated.

[AHOYBRAUSE]

I have small suggestion regarding currencies that are displayed on bc.game.

When visiting site site automatically detects my country (Croatia) and switches to display my local currency (HRK). The problem is that Croatia switched to Euro more than two years ago, so HRK is not used more than two years!

This doesn't bother me much, but your site would have more serious impression if the info would be updated.

I had the same, back when I could still log into my account.  So this is going on for a while now and it never got fixed. On both phone and mac, when I opened the site it occasionally displayed Japanese yen even though my preferred currency is $. I always switch it back and just some more days later it's back to yen for no reason. I didn't even log out or anything in between, it just switches back automatically.

[hosemary]

When visiting site site automatically detects my country (Croatia) and switches to display my local currency (HRK). The problem is that Croatia switched to Euro more than two years ago, so HRK is not used more than two years!

You can simply change the currency to any currency of your choice.
Click on your balance at top of the page and then click on "View in currency". After that you will see the list of available currencies.

[BC.GAME]

🚨 IMPORTANT UPDATE! 🚨

We’ve upgraded! Our official Telegram is now @bcgame — simpler, faster, same epic community!

🔗 Join now: http://t.me/bcgame 👈

⚠ Stay safe: Avoid the old @BCGameOfficial (no longer us!). Only trust @bcgame!

#BCGAME #NewEra https://t.co/ouFgRUGtAZ




Best Regards 🔥 BC.Game

[AHOYBRAUSE]

Now it's 32 full days and 11 hours since the 30 days self exclusion started and my account is still closed, and of course no reply from the support. At some point I have to assume that this useless support agent that handled my case must have made some mistake or it's simply a scam.

Also, now they banned me AGAIN on discord for asking wtf is going on, and I asked in a normal manner. That's how BC cares. In under 24 hours I will red tag them and open a scam accusation (it's already written). Enough is enough.

Hello AHOYBRAUSE,

We are really sorry for the situation. Can you please write an email with "Self Exclusion Over" as its subject to our support at support@bc.game?

Done, not sure though if you guys reply in the "regular" 1-2 week window. I don’t understand why I even have to do this. Why aren’t accounts reopened automatically? And if you are aware of it now, why do I have to send an email to a support that’s helplessly understaffed and needs weeks to reply??
This prolonges the whole situation even further, totally unnecessary.

As expected, this didn't help one bit. It's just ridiculous at some point. The worst part is, even though you replied I was 100% sure still nothing would come from it, as always when BC support is involved.
Very disappointing and my scam accusation will still be published since obviously you people don't give a fk about your players. Even a case as small as mine proves this yet again.

[Ambatman]

When I try to open your website, it's showing unsafe to me; the message is showing "Your connection is not private." Is it an SSL issue or country restrictions? Also, I tried to open the website through Tor, and it doesn't work either, just showing connection lost. However, I have noticed you have another two websites that work for me. Are these your official websites as well?

 Here is the website.
1. https://bcgame2.com
2. https://bcgame0.com

I am curious to know.

Are you using chrome?
If it's not chrome yoi can try using VPN to check if it's because it's your region that's restricted in that server.
You can try their main or other mirror website
But I believe the issue should be from your browser
Just try another browser.

[ovcijisir]

I have small suggestion regarding currencies that are displayed on bc.game.

When visiting site site automatically detects my country (Croatia) and switches to display my local currency (HRK). The problem is that Croatia switched to Euro more than two years ago, so HRK is not used more than two years!

This doesn't bother me much, but your site would have more serious impression if the info would be updated.

I had the same, back when I could still log into my account.  So this is going on for a while now and it never got fixed. On both phone and mac, when I opened the site it occasionally displayed Japanese yen even though my preferred currency is $. I always switch it back and just some more days later it's back to yen for no reason. I didn't even log out or anything in between, it just switches back automatically.

It is really strange, could that be because you use VPN server to access the site? If you are not located in Japan it could be only reason that comes on my mind to have JPY displayed as a currency.

When visiting site site automatically detects my country (Croatia) and switches to display my local currency (HRK). The problem is that Croatia switched to Euro more than two years ago, so HRK is not used more than two years!

You can simply change the currency to any currency of your choice.
Click on your balance at top of the page and then click on "View in currency". After that you will see the list of available currencies.

Thank you! I will try that next time when going to BC.game. Once again this don't really bother me but its really strange that they display currency that is not used over two years as a part of the site.

[BC.Game Support]

Now it's 32 full days and 11 hours since the 30 days self exclusion started and my account is still closed, and of course no reply from the support. At some point I have to assume that this useless support agent that handled my case must have made some mistake or it's simply a scam.

Also, now they banned me AGAIN on discord for asking wtf is going on, and I asked in a normal manner. That's how BC cares. In under 24 hours I will red tag them and open a scam accusation (it's already written). Enough is enough.

Hello AHOYBRAUSE,

We are really sorry for the situation. Can you please write an email with "Self Exclusion Over" as its subject to our support at support@bc.game?

Done, not sure though if you guys reply in the "regular" 1-2 week window. I don’t understand why I even have to do this. Why aren’t accounts reopened automatically? And if you are aware of it now, why do I have to send an email to a support that’s helplessly understaffed and needs weeks to reply??
This prolonges the whole situation even further, totally unnecessary.

As expected, this didn't help one bit. It's just ridiculous at some point. The worst part is, even though you replied I was 100% sure still nothing would come from it, as always when BC support is involved.
Very disappointing and my scam accusation will still be published since obviously you people don't give a fk about your players. Even a case as small as mine proves this yet again.

Hello AHOYBRAUSE,

Thank you for letting us explain what happened and why the self exclusion did not end automatically after time passed.

To answer it, it is because the exclusion being set manually through contacting our team. When an exclusion request is made through our system in self exclusion page, it will be lifted by itself once the timer runs out. Given the request was made manually, we have to follow SOP in reopening the account.

[AHOYBRAUSE]

Hello AHOYBRAUSE,

Thank you for letting us explain what happened and why the self exclusion did not end automatically after time passed.

To answer it, it is because the exclusion being set manually through contacting our team. When an exclusion request is made through our system in self exclusion page, it will be lifted by itself once the timer runs out. Given the request was made manually, we have to follow SOP in reopening the account.

Ok so, now that you are aware of it, why is my account STILL blocked? It’s not that hard to finally take care it, yet nothing happens.
Also, why didn’t your support staff didn’t inform me about this? He just said it ends after 1 month. You should train your staff better! If you need 1-2 or more weeks to reply, how can players actually use their account again in time? It’s all quite ridiculous and quite customer unfriendly to say the least!

[BC.Game Support]

Hello AHOYBRAUSE,

Thank you for letting us explain what happened and why the self exclusion did not end automatically after time passed.

To answer it, it is because the exclusion being set manually through contacting our team. When an exclusion request is made through our system in self exclusion page, it will be lifted by itself once the timer runs out. Given the request was made manually, we have to follow SOP in reopening the account.

Ok so, now that you are aware of it, why is my account STILL blocked? It’s not that hard to finally take care it, yet nothing happens.
Also, why didn’t your support staff didn’t inform me about this? He just said it ends after 1 month. You should train your staff better! If you need 1-2 or more weeks to reply, how can players actually use their account again in time? It’s all quite ridiculous and quite customer unfriendly to say the least!

Hello AHOYBRAUSE,

Thank you for your input, it is noted and be assured that we will pass it to our teams in our weekly meeting so they can instruct the live support staffs to be more informative for the procedure of manual exclusion.

About the account being blocked, last I check, we have got your email as per we instructed. I will try to reach our support team and see if they have address back the email and on what stage is the exclusion lifting process.


Update

AHOYBRAUSE, the self exclusion restriction was lifted a couple hours ago. Please check if you have regained full access to your BC account and kindly reach back to us if you still facing issues.

[inspace]

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Don't miss your chance to enjoy the game and win $50! Participate in the contests!

We wish good luck to all participants!  

[Etranger]

I appreciate the way BC.Game reaches out when I’ve been away for a bit It gives me a real push to return and enjoy the games again. From what I’ve seen, not every casino is this thoughtful or generous in encouraging players to come back after some time off. It’s a great feeling to know you’re valued and genuinely welcomed back.

[AHOYBRAUSE]

AHOYBRAUSE, the self exclusion restriction was lifted a couple hours ago. Please check if you have regained full access to your BC account and kindly reach back to us if you still facing issues.

I can confirm that I was finally able to go into my account again and I appreciate you personally taking some action moving this forward. Only strange thing is, when I logged in I saw the VIP host message tab having 4 messages but then the tab disappeared after reloading the site, meaning my host basically is gone. But it is what it is, just found it strange. No need for the host anyway. Thank you.

[Etranger]

I appreciate the way BC.Game reaches out when I’ve been away for a bit It gives me a real push to return and enjoy the games again. From what I’ve seen, not every casino is this thoughtful or generous in encouraging players to come back after some time off. It’s a great feeling to know you’re valued and genuinely welcomed back.

So, I decided to take a short break from work and try my luck with my welcome back bonus. And guess what? Luck really smiled on me. In just a few minutes, I managed to almost double it! From 10 BCD to 19,5 BCD! The only thing I would like is the ability to swap it to another currency, but the wagering conditions are quite strict. I'm not sure if it's possible to wager the bonus in such a way that I could swap or withdraw it. If anyone has encountered something similar, please let me know.

[Etranger]

So, I was having fun today with my $10 bonus for returning back after a break. I have a question about the wagering conditions. I’m not quite sure how exactly the wager is calculated in this case. Based on my own calculations, I’ve already wagered much more than $3.40. I made several bets 2-3 dollars each, no to mention smaller ones, but wager completed is still very small. The required wager is increasing very slowly, even though I’ve placed a lot of bets (I can share my betting history if needed).

And am I right in thinking that once I reach a total wager of $300, I’ll be able to transfer the bonus money to my main balance?

[famososMuertos]

::///:::

That's right, that's how it works. As soon as you reach the $300 wager, the "$10" will become available and the status will change 'Done'. You can check that at https://bc.game/wallet/rollover. I'm assuming you know that, but to give you the full context.

[BC.GAME]

⚡ï¸� @YouBanditTube's winning streak is real! Are you hopping in? https://t.co/0o9f1iYi2Z

Best Regards 🔥 BC.Game