🔥 BC.Game - Casino & Sportsbook | Official sponsor of O'Higgins FC

[Shishir99]

besides the selective scams, it can get really ugly for both the users and the merchants.
if i remember correctly, there was a case in turkey where they arrested a bunch of people and the CEO of one of the biggest online payment platforms there for facilitating illegal gambling operations and payments.
i think they were using thousands of regular people accounts without their knowledge to move all the money around, it was a huge case.

In all cases, the users are the victims here. The casinos deny the possibility that their merchants can scam the players. They think the player made mistakes, and they didn't transfer the amount to the correct account, or they are lying. But the reality is, these merchants are mostly scammers, and the victims cannot even reach the right person to describe their situation. As I mentioned earlier, we have encountered similar cases.

I am not sure if BC game deals with any payment processor companies to handle the fiat transactions, or probably they are dealing with individuals. Most casinos like 1xbet, melbet and others deals with individuals, which is why the scam ratio is high. It wouldn't happen if they would deal with the companies.

[The Cryptovator]

Hi BC game, there is a concern about depositing local fiat INR. The victim raised allegations on the scam accusation board. I think it's pretty easy to solve since I believe this isn't a serious allegation. Your local agent probably made mistakes, and the deposit went wrong. Yet you haven't replied on the thread. I will advise you to often check the scam accusation board and defend yourself if the allegations are false.

However, I have linked the accusation thread, and I am expecting to resolve the issues as soon as possible. Also, you should investigate deeply about the allegations of why this kind of mistake happens by your local agents. Otherwise it would hurt your reputation later.

[Jannn]

THIS FAGGOT CASINO IS STILL ALIVE AND RUNNING ? WHAT A JOKE MAN !
THIS FAGGOTS SHOULD BE FUCKING DEAD OR IN JAIL, SINCE LONG TIME AGO !!!!!!!!

HEY SON OF A BITCHES CHECK THIS OUT



THIS IS WHAT THEY THINK ABOUT = YOU AND ME !
(SAID BY THEIR OWN MODERATOR)

THEY ARE THERE FOR = STEALING OUR FUCKING MONEY (THAT'S ALL / IT)
BUT YOU FOOLS ARE TOO BLIND TO SEE IT

SO KEEP GIVING YOUR HARD EARNED MONEY FOR THIS SON OF A BITCHES TO LIVE A GOOD LIFE

THIS WON'T LAST TOO LONG ANYWAYS SOON THEY WILL BE ALL FUCKING DEAD !

[iv4n]

[/size]

THIS IS WHAT THEY THINK ABOUT = YOU AND ME !
(SAID BY THEIR OWN MODERATOR)

A comment like that from a moderator is rude, and they should know better... But in a way, he is also right. Those who chase easy money in casinos often end up losing everything.

By the way, there's one private media owner in Serbia (pretty big), and +10 years ago, people were calling him out on social media because of the idiotic content. Once he replied with a comment:

"Of course I am a profiteer, I make money off your stupidity. If you weren't dumb as hell, I would never be making record profits".

He is bigger than ever, and growing.

[bitmover]

[/size]

THIS IS WHAT THEY THINK ABOUT = YOU AND ME !
(SAID BY THEIR OWN MODERATOR)

I believe you were right to post about this.

A moderator cant be so rude. He shouldn't have said that, no matter what you wrote before.

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

[Odusko]

[/size]

THIS IS WHAT THEY THINK ABOUT = YOU AND ME !
(SAID BY THEIR OWN MODERATOR)

I believe you were right to post about this.

A moderator cant be so rude. He shouldn't have said that, no matter what you wrote before.

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

AI have taken over the seat of support system for most online casinos and whenever we see such inconsistent ways of communication you should already know that AI is at it and no human support will be this rude to clients who seek the help and clarity on thing's, although what the support Said is right about the risk of gambling without control but being rude to customers is never a part of the business of a support agents.

[Kavelj22]

What kind of situation is this to force a moderation agent to be that rude!? Is he really aware about what he is saying and how this can damage the whole brand reputation!? Even in scammy projects, scammers are much more polite and patient than this. He should be immediately fired with the one who recruited him from the biggening.

I am always expecting to see more unprofessionalism by bc casino because a lot of pending disputes against it, but never imagined to reach this level of arrogance and rudeness.

[Zwei]

a bit rude? maybe, but was he lying tho? i mean, it's my first time seeing a casino chat mod say the quiet part out loud, lol.

Moderators should be polite and answer questions kindly. Like an AI  

like this  


(brought to you by chatgpt)

What kind of situation is this to force a moderation agent to be that rude!?

probably someone kept annoying him complaining about losing money, and how they never win, and that bc.game is a scam... you know how it is.

Is he really aware about what he is saying and how this can damage the whole brand reputation!?

they don't care.

[Forsyth Jones]

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

Of course, for very obvious and easily resolved issues, AI isn't necessary, but for things like being more polite or revising the tone of the text, you can ask AI to help you.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

[Zwei]

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

maybe because i have been exposed to too much AI, but for me, 90% of the time i can instantly tell if i'm talking to a real human or an AI support agent.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

tbh, i would rather have that kind of language than the tasteless fake corp talk, knowing the other guy on the screen doesn't mean shit of what he is saying and is just following a script.

[logfiles]

<...>

You seem to be the kind of person who hates the bitter truth or prefers being told sweet lies and fantasies, but let's be honest. Where is the lie in what the moderator said? What matters is the message you understood and not how he said it. Just stop acting like the little fragile princess and face the reality. If you feel like you can't handle it, then I advise you to avoid gambling all together.

[pusaka]

What kind of situation is this to force a moderation agent to be that rude!? Is he really aware about what he is saying and how this can damage the whole brand reputation!? Even in scammy projects, scammers are much more polite and patient than this. He should be immediately fired with the one who recruited him from the biggening.

I am always expecting to see more unprofessionalism by bc casino because a lot of pending disputes against it, but never imagined to reach this level of arrogance and rudeness.

I have the same question, because there must have been a trigger or situation for him to say something like that. I think there was tremendous tension before he said it.

There wasn't anything wrong with what he said, but the way he said it was wrong, especially since he was a moderator who should have been more tactful in his actions and words.

It's understandable that some people are angry about this, and I wouldn't be surprised if they considered it a common occurrence. The point is, the casino needs to evaluate its actions for all parties and be more tactful.

[bitmover]

like this  


(brought to you by chatgpt)

Yeah, certainly a much better answer. Moderators should really be much more careful when talking to customers.

This kind of job will most likely be replaced by AI in the future, and just one supervisor which is much more polite will handle situations that the AI isn't able to solve. Like payment problems, withdrawals, etc...

[Boiyboomers]

I think, bcgame has turned into scam. So many scam accusations and negative reviews lately, I have noticed there are 16 negative reviews within a week in truspilot.

[henry_of_skalitz]

like this  


(brought to you by chatgpt)

Yeah, certainly a much better answer. Moderators should really be much more careful when talking to customers.

This kind of job will most likely be replaced by AI in the future, and just one supervisor which is much more polite will handle situations that the AI isn't able to solve. Like payment problems, withdrawals, etc...

It's the job of the people to tell us the info we want in a polite and composed manner.

In the initial answer, it may be true, but it's also too harsh for the official answer on the topic, whatever it may be.

If a person replies to you like that - yep, I would get it, but the representative or a mod? - Not too good.

[Pumared]

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

Of course, for very obvious and easily resolved issues, AI isn't necessary, but for things like being more polite or revising the tone of the text, you can ask AI to help you.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

We often hear about AI replacing people, but I believe in this case, it will replace the type of person who talks to and treats the company's customers this way. An AI would never act this way regardless of what the user/customer says. So the moderator was very rude in treating everything this way. I believe there should be another way to avoid this kind of wear and tear.

[Ryu_Ar1]

THIS FAGGOT CASINO IS STILL ALIVE AND RUNNING ? WHAT A JOKE MAN !
THIS FAGGOTS SHOULD BE FUCKING DEAD OR IN JAIL, SINCE LONG TIME AGO !!!!!!!!

HEY SON OF A BITCHES CHECK THIS OUT

It is undeniable that his words sounded quite harsh for a mod but in this context I don't want to draw conclusions too quickly because of course we have to look at the initial context of why such words came out.

If in the end this condition occurs due to a misunderstanding that leads to mutual heating of attitudes then indeed we need to see the whole first before judging.
But on the one hand, things like this should be a little avoided by those who are in charge of service because after all, of course we can judge that service is also a form of trust, it's just that if the situation is only from a piece that exists, honestly we cannot immediately judge before knowing the whole story.

[Pmalek]

A comment like that from a moderator is rude, and they should know better... But in a way, he is also right. Those who chase easy money in casinos often end up losing everything.

The moderator should have said it in a nicer way, but we also don't know the entire context and what was said before such a reaction. If casinos didn't profit and make money of people losing, it would be difficult to find a casino to gamble. But it's not difficult and neither is losing. It is a business and it is entertainment. One difference to other types of entertainment is the added bonus of winning money. Of course, that's not a guarantee, and the system is set up in a way to only reward a small amount of players in the long run. 

[hd49728]

The moderator should have said it in a nicer way, but we also don't know the entire context and what was said before such a reaction. If casinos didn't profit and make money of people losing, it would be difficult to find a casino to gamble. But it's not difficult and neither is losing. It is a business and it is entertainment. One difference to other types of entertainment is the added bonus of winning money. Of course, that's not a guarantee, and the system is set up in a way to only reward a small amount of players in the long run. 

In the gambling industry, it is set up as the gambling company have positive revenue and get profit with time. It's easily to know that their profit comes from user money spent for gambling, so gamblers must know this fact that is not hidden at all.

It's only whether gamblers actually absorb this fact and make their own gambling plans including their financial management so that they are solidly know how much money they are ready to use for gambling. Also by knowing that they are unable to beat casinos in a long term, they must bet more careful and be responsible gamblers.

[Kavelj22]

What kind of situation is this to force a moderation agent to be that rude!?

probably someone kept annoying him complaining about losing money, and how they never win, and that bc.game is a scam... you know how it is.

It can be said in a polite way. If the user is rude and impolite, the moderator should be professional enough to know what to say and how to say it. The manner is not less important in handling such tasks in community management. I won't believe that could be excuses for moderators pretending to represent a famous brand to treat their clients with such an indifferent impolite manner, whatever could be the reasons. I have never read about such an incident with any other service including scammy ones. Now see how people interact about this in the main ANN thread and how this can easily damage the brand reputation just because one moderator wasn't in his good mood.