🔥 BC.Game - Casino & Sportsbook | Official sponsor of O'Higgins FC

[Nightwalker(NW)]

[...]
Sorry, but you are wrong on this one actually. Take a quick look in the scam accusation section. Only on page 1 there are a whopping 15 complaint threads about BC, that is a lot. And most of them are from Indian guys having issues with fiat deposits and withdrawals.
[...]

I did not refer to BC.Game directly in my statement.

The statement I quoted generally implied that the representatives of the various casinos do not care about the concerns of the community here, and that is definitely not true, neither in the threads of the individual casinos nor in the Scam Accusation board.

BC.Game support has also posted a few comments above our discussion explaining why the account has been offline for some time, so it is quite possible that "official" responses will soon be posted in the threads you mentioned.

If i am not mistakenly they are not that active by following all question or enquiries back to back but whenever you created a ticket it would be responded and that is the reason why we have to support section when there is any issues.
Of course they are also busy attending to other people as most times some question or issues could be pending for awhile for them to come respond everyone their could be that too late for them, however, this doesn't only apply to Bc.game but to some other casinos as well. Most casino approves and confirm their withdrawal manually especially when they senses an unusual activities on the account that is requesting for D/W.

[dimonstration]

If i am not mistakenly they are not that active by following all question or enquiries back to back but whenever you created a ticket it would be responded and that is the reason why we have to support section when there is any issues.
Of course they are also busy attending to other people as most times some question or issues could be pending for awhile for them to come respond everyone their could be that too late for them, however, this doesn't only apply to Bc.game but to some other casinos as well. Most casino approves and confirm their withdrawal manually especially when they senses an unusual activities on the account that is requesting for D/W.

There are times that they are active on addressing concerns here in the forum but most of the time they are offline unless the situation becomes critical due to accumulation of scam accusation with similar concern.

They are lucky to have holydarkness to help them evaluate and address the issue without the need of the representative response on each scam accusation.

[SamReomo]

The statement I quoted generally implied that the representatives of the various casinos do not care about the concerns of the community here, and that is definitely not true, neither in the threads of the individual casinos nor in the Scam Accusation board.

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

[stadus]

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

Should they hire? I think it’s possible, but they won’t go that route. They want someone from the inside, someone they already trust with their confidential information. Hiring someone from here should only be for promotions or marketing stuff. But handling cases and sensitive info? That’s too risky. If that hired reputable member ends up breaking any laws or mishandling data, the blame goes straight to the company. That’s why they don’t want that setup.

[rat03gopoh]

But handling cases and sensitive info? That’s too risky. If that hired reputable member ends up breaking any laws or mishandling data, the blame goes straight to the company. That’s why they don’t want that setup.

Since BC actively campaigns here, casino representatives should actively address issues, even if they aren't just problem solvers, but rather forwarders.

What's happening right now is an INR payment processing outage with no legitimate explanation, while new accusations are being posted daily. This means their expensive marketing efforts are being countered by threads on scam board (which can be posted for free) that could have been mitigated by having active representatives.

[Ryu_Ar1]

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

Should they hire? I think it’s possible, but they won’t go that route. They want someone from the inside, someone they already trust with their confidential information. Hiring someone from here should only be for promotions or marketing stuff. But handling cases and sensitive info? That’s too risky. If that hired reputable member ends up breaking any laws or mishandling data, the blame goes straight to the company. That’s why they don’t want that setup.

If in the end the thinking of the site is like this then at least there must be one who is active in the forum even if not every day but at least every few days so that it can be checked to minimize the possibility of problems that are difficult to unravel and solve.

BC.Game's account on the forum has been inactive for 1 month and this is a little complicated when there are several problems on the forum, especially for the past few days there have always been problems related to the site, especially in the problem of withdrawing their fiat.
This should be a consideration from the site even though there may be representatives of forum members who still answer but it can be speculative when there is no direct representation from BC.Game internally.

[Lakai01]

The statement I quoted generally implied that the representatives of the various casinos do not care about the concerns of the community here, and that is definitely not true, neither in the threads of the individual casinos nor in the Scam Accusation board.

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

You mean someone like @holydarkness, for example? He does a great job on the Scam Accusations Board and has already helped a lot of people here through his contacts, so he's a great asset to both the casino and the community here.

Such direct contacts in the Bitcointalk community, who have very good contacts with casino support, are certainly desirable for other platforms as well.

However, in my opinion, it would be much better if the respective casino account took care of the concerns directly and there was no need to resort to other posters. The casino account can act as a direct representative and does not have to build up its reputation first... and is ultimately paid to do its job.

[SamReomo]

You mean someone like @holydarkness, for example? He does a great job on the Scam Accusations Board and has already helped a lot of people here through his contacts, so he's a great asset to both the casino and the community here.

Such direct contacts in the Bitcointalk community, who have very good contacts with casino support, are certainly desirable for other platforms as well.

You gave the best example of such member who's @Holydarkness, he has been doing quite well for the community by directly keeping contact with casinos and their representatives and if such a members get hired by casinos as their 2nd representative on this forum then that could help such casinos to solve it's users issues very easily.

I know that each casino has their own direct representative but those representatives are often part of the casinos internal team and thus they might have to do other tasks in a casino but when a casino hires someone from the forum as their 2nd representative then that will be helpful for the users of the casinos as their problems get sort out and at the same time that will be helpful for the casino to improve their reputation.

[stadus]

But handling cases and sensitive info? That’s too risky. If that hired reputable member ends up breaking any laws or mishandling data, the blame goes straight to the company. That’s why they don’t want that setup.

Since BC actively campaigns here, casino representatives should actively address issues, even if they aren't just problem solvers, but rather forwarders.

What's happening right now is an INR payment processing outage with no legitimate explanation, while new accusations are being posted daily. This means their expensive marketing efforts are being countered by threads on scam board (which can be posted for free) that could have been mitigated by having active representatives.

I think they already know which accusations they’ll eventually have to address. They clearly value this community since they’re spending money on campaigns and expecting positive results. But the moment the community starts tagging them with scam accusations, that’s probably when they’ll be forced to act.

For now, their account still looks clean, so it’s not at an alarming stage yet. Still, it would be better if they had a representative here, like what Sportsbet had before if I remember right. But sadly, every casino handles things differently.

[Distinctin]

I know that each casino has their own direct representative but those representatives are often part of the casinos internal team and thus they might have to do other tasks in a casino but when a casino hires someone from the forum as their 2nd representative then that will be helpful for the users of the casinos as their problems get sort out and at the same time that will be helpful for the casino to improve their reputation.

They don’t really need to find another person. If they’re already running a signature campaign, they can just use the campaign manager as a second point of contact, with clear limitations since the manager isn’t part of the internal team. The role would simply be to relay issues that could potentially harm the casino’s reputation to management, then let the management evaluate and decide what to do.

Not all accusations are valid anyway. Some newbies get used by competitors to damage a casino’s reputation, so everything should be based on evidence. Without proof, accusations shouldn’t even be entertained.

[Synchronice]

You should never place a bet that you cannot afford to lose or that will be very hard on you. Just don't look at how much you've wagered and how much you will have to wager. Just play for your soul, not to reach the wager.

I can afford what I lost and to be honest, it's not a loss of $500 that makes me sad, the fact that Merab Dvalishvili lost a match against Petr Yan is the thing that really makes me sad because I wanted this man to beat the record of 4 title defense in a single year. He is a very hard-working guy, a very humble guy and a true champion. $500 comes and goes easily, so I don't worry about that, I haven't placed my house on him.

If your goal is to reach the wager, you could try original games like Dice since you can set your own win chance there. I don't really try to reach wager through sports bets anymore because I've had a bad experience I once bet on very low odds with a high bet and the result didn't go as expected.

I also feel bad for Pantoja. He couldn't continue the fight because he got a dislocation when he fell. A lot of people expected him to win, but sadly the fight ended in just a few seconds and he lost.

As I said above, original games that I checked, have 2% House Edge, which I don't like. I want games that have 1% house edge (or lower in the best case). Playing Plinko helped me a bit. I also enjoyed a game called Cave of Plunder which @iv4n suggested me and thanks him for that. Blackjack has a low house edge on BC.Game but I didn't really enjoy the performance and UI of it on BC.

[Cointxz]

As I said above, original games that I checked, have 2% House Edge, which I don't like. I want games that have 1% house edge (or lower in the best case). Playing Plinko helped me a bit. I also enjoyed a game called Cave of Plunder which @iv4n suggested me and thanks him for that. Blackjack has a low house edge on BC.Game but I didn't really enjoy the performance and UI of it on BC.

Blackjack is indeed offer the lowest house edge and the best game to accumulate wager efficiently. It can give you a chance to stay breakeven or in profit when you have luck on hitting blackjack or double down frequently successful.

The animation on BC blackjack is very dull unlike other house blackjack of different casino. I believe they are just using the software of bgaming blackjack since it share resemblance to it.

The only thing I like about it is the PP side bet.

[Sanitough]

Not all accusations are valid anyway. Some newbies get used by competitors to damage a casino’s reputation, so everything should be based on evidence. Without proof, accusations shouldn’t even be entertained.

I see a lot of scam accusations here, and honestly some of them are just spam or fake. But most users in this forum are mature enough to tell which ones are real and which ones are just part of a campaign against a casino. There’s support anyway, and as long as the support is active, that’s already a good sign.

Usually before a gambler claims he was scammed, he first talks to support. If he doesn’t get the answer he wants, that’s when he comes here and posts a scam accusation. So I think it’s fair to judge things from there and see how both sides respond.

[maknyos]

I know that each casino has their own direct representative but those representatives are often part of the casinos internal team and thus they might have to do other tasks in a casino but when a casino hires someone from the forum as their 2nd representative then that will be helpful for the users of the casinos as their problems get sort out and at the same time that will be helpful for the casino to improve their reputation.

They don’t really need to find another person. If they’re already running a signature campaign, they can just use the campaign manager as a second point of contact, with clear limitations since the manager isn’t part of the internal team. The role would simply be to relay issues that could potentially harm the casino’s reputation to management, then let the management evaluate and decide what to do.

Not all accusations are valid anyway. Some newbies get used by competitors to damage a casino’s reputation, so everything should be based on evidence. Without proof, accusations shouldn’t even be entertained.

That is something that can be done by making the campaign manager an external representative of the casino to resolve issues. I have seen some managers do this by responding to user complaints (if any), although it may not be the same as a direct çasino representative, because external parties will certainly not have access to everything and can only represent questions or complaints from users. And you're right, not all accusations are valid, and in my opinion, some accusations can be ignored. There are some accounts that spam accusations and even target all the casinos here, so that's one category that can be ignored. And usually, people who have legitimate complaints will come forward politely and with polite questions as well.

[noormcs5]

Not all accusations are valid anyway. Some newbies get used by competitors to damage a casino’s reputation, so everything should be based on evidence. Without proof, accusations shouldn’t even be entertained.

I see a lot of scam accusations here, and honestly some of them are just spam or fake. But most users in this forum are mature enough to tell which ones are real and which ones are just part of a campaign against a casino. There’s support anyway, and as long as the support is active, that’s already a good sign.

Usually before a gambler claims he was scammed, he first talks to support. If he doesn’t get the answer he wants, that’s when he comes here and posts a scam accusation. So I think it’s fair to judge things from there and see how both sides respond.

There is no way for us to know whether the casino is right or the person who claims a scam accusation against them is right. There are many reasons for this as sometimes the complainer will not give full information and sometimes the casino won't respond and we do not know the 2nd side of the picture.

As a general rule of thumb, if there are many complaints against the casino if means that there is something fishy at the casino's end. If there are one or few scam accusation, then usually it would be gamblers fault or they did not follow the rules and are now complaining.

[Sanitough]

There is no way for us to know whether the casino is right or the person who claims a scam accusation against them is right. There are many reasons for this as sometimes the complainer will not give full information and sometimes the casino won't respond and we do not know the 2nd side of the picture.

As a general rule of thumb, if there are many complaints against the casino if means that there is something fishy at the casino's end. If there are one or few scam accusation, then usually it would be gamblers fault or they did not follow the rules and are now complaining.

It should still be based on evidence. Anyone can easily run a group of accounts and spam scam accusations without real basis. Even screenshots aren’t always reliable, it’s hard to verify if they’re real unless the casino itself confirms the conversation. So most of the time, it’s difficult to tell which side is actually at fault.

That said, we have smart DT members here who know where to look and how to judge which side is more likely telling the truth. Just look at it this way: casinos have a reputation to protect, while random newbies claiming they got scammed usually don’t. So the side with the stronger reputation will still carry more weight, unless the evidence against the casino is very solid and hard to deny.

[Agbe]

Seen

They are lucky to have holydarkness to help them evaluate and address the issue without the need of the representative response on each scam accusation.

One thing casinos should know is the active communication with users or clients. And if they would not active in the public to address issues, they should pay someone as a third party expert to do that job for them. And the person becomes a mediator in the casino here in the forum. Since someone is helping them, they feel okay.

[gunhell16]

The statement I quoted generally implied that the representatives of the various casinos do not care about the concerns of the community here, and that is definitely not true, neither in the threads of the individual casinos nor in the Scam Accusation board.

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

This suggestion of yours seems pretty good I guess, dude. But the thing is, would BC.Games' management actually agree to or even want this? Because if they had thought of it themselves, they probably would’ve done it a long time ago, right? But honestly, I don’t think this is even a priority for them, dude.

Truth is, their team or staff could definitely pull it off the problem seems to be more about who they’ve assigned to handle it. It feels like the person in charge is part of the problem, since issues aren’t reaching the actual top-level admin of the casino quickly enough at least that’s how I see it.

[notocactus]

In my opinion, each good casino should hire at least a reputable member of the forum as 2nd representative to handle cases that appear. The casinos should be in close contact with such 2nd representatives to solve any issues that arise. The community wants fast help and that's why they post their issues here on this forum and if such issues are fixed on time then that can add more positivity in reputation of a casino.

It's one of options but not all big casinos hire forum members as their brand representatives or community managers. Some casinos do this, some others don't do this even they have signature campaigns, contests in the forum hosted by a campaign manager. These managers are only for marketing programs, and most of them are not officially casino representatives but only have contact points with casinos they are working with.

Your suggestion is good but it's not the only aproach for all casinos and BC.Game with their long time here and with experience with some campaign managers, actually knew about this approach.

[dimonstration]

Seen

They are lucky to have holydarkness to help them evaluate and address the issue without the need of the representative response on each scam accusation.

One thing casinos should know is the active communication with users or clients. And if they would not active in the public to address issues, they should pay someone as a third party expert to do that job for them. And the person becomes a mediator in the casino here in the forum. Since someone is helping them, they feel okay.

I think BC is well aware on what’s happening here in the forum but they tend to avoid dealing issue rather focus on their own live support which they can answer quickly.

They are just using the forum right now for their marketing grounds but all the issue are addressed on the website.

They have holydarkness with personal contact to their which probably the reason why they are not that active here.